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UPS Freight
8200 S 216th St, Kent, WA 98032, United States
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Jo
Review №1

If I was the manager here I would just quit and go work at McDonalds, let alone know how to track and handle these packages and their team. Team staff is all over the place and cant provide any customer service at all.Dont complain about minimum wage if you cant do even the minimum requested of your job

Jo
Review №2

GOOD PLACE 4 TRUCK DRIVIN

Ju
Review №3

Horrible. Wishing my item was shipped with anyone else.On the estimated day for delivery I called their customer service at 12:00 noon asking when it would be delivered and was told by 5pm. Ok that works...then at 1:00pm I received a call wanting to schedule my delivery for tomorrow or any other business day from 2 to 5pm. This is just an hour after being told it was coming today. Very poor service both with their tracking and with the delivery and customer service phone calls.

Sa
Review №4

If I could give zero stars I would. Scheduled delivery DID NOT show up during the scheduled time window and we have been given the run-around by customer support ever since. I understand that sometimes deliveries are late during the holidays but there is no excuse for the terrible customer service weve received.

Mo
Review №5

Rude and poor service from staff and manager

Ka
Review №6

Super nice people! very helpful with my will call. highly recommended

Ra
Review №7

Work here. Solid place to work. Not glorious but good honest work

Bl
Review №8

LTL took 15 days, when it only takes 5 days for any other LTL company. This has happened multiple times. Shipping from Indiana to Central Washington. Truck went from Indiana to Portland, OR in five days. Thats about standard. It took another THREE days to get to the terminal in Yakima, WA (a three-hour drive). Heres the kicker: UPS Freight has this ridiculous policy of only coming out to remote locations once a week. Our areas day of the week happened to be Wednesday. It didnt get to the Yakima terminal until after the truck left on... you guessed it... a Wednesday. So now our LTL shipment is sitting in a warehouse less than two hours away... for seven more days! It will be a whopping total of 15 days transit, by the time it actually gets here.UPS Freight cites lack of employee resources and lack of volume to our area. We work with a dozen other freight companies. They all have terminals in Yakima as well. NONE of them have this issue. They all have daily deliveries to the Wenatchee Valley area. Guess why UPS Freight has a lack of employees? I wouldnt want to drive or work for a company with these rigid, nonsensical, unhelpful policies. Guess why UPS Freight has a lack of volume? No company wants to wait 15 days, when they can get their LTL in 5 days for about the same price. Id recommend alternatives, but just about anyone else is better.

Mi
Review №9

Quick and efficient. Keep it that way folks.

Qu
Review №10

Dock workers are awesome! Especially twilight shift! 😂

Et
Review №11

Hey I just letting you know if drivers had does any packages?

Ro
Review №12

Terrible, service, parts sat here for a week before shipping to destination in western WA. Tracking was completely wrong, frequently predicting a delivery date in the past

Za
Review №13

Ship it just prepare for the wait...

Wi
Review №14

Just working ALL Night!!!

Information
9 Photos
14 Comments
4.2 Rating
  • Address:8200 S 216th St, Kent, WA 98032, United States
  • Site:http://ltl.upsfreight.com/ProductsandServices/terminals/termdef.aspx?qcountry=US&qstate=WA
  • Phone:+1 800-333-7400
Categories
  • Freight forwarding service
  • Shipping service
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