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TONI&GUY Hair Salon
400 Ernest W Barrett Pkwy NW #268, Kennesaw, GA 30144, United States
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TONI&GUY Hair Salon

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Review №1

Oh man, where to begin? After getting my hair dyed blue at another salon in early January, I had my first appt here earlier today to fix where it was fading a little sooner than expected, and to get my hair trimmed. Just about everything that could have gone wrong did. The color stylist asked me to email a pic of the color my hair should be and what it had faded to, I emailed her both. She replied with a pic of what color blue she would be using, it looked good so I told her that sounded great. But when she mixed the color today, I pointed out that it looked too dark and was purple instead of blue. She shrugged this off and said Oh itll be fine, itll turn out lighter, you want it to be a little darker anyways so itll last longer. Once she started applying it, I again noted that it definitely looked too dark and was purple, not blue. She reassured me again that it would end up a royal blue. Well wouldnt you know it, it ended up the exact same purple as it was in the mixing bowl. She applied something to try to fix this, it did not work and only made it a different shade of purple. She apologized, blaming the miscoloring on hair dye not being an exact science since the chemicals do what they want as if dying hair were voodoo magic, but this was of course BS (look at the attached pictures, it is immediately obvious that the color she mixed and applied was incorrect and did not match the pic I provided for reference, nor the pic she sent me in advance to let me know what color would be used). I was not a happy camper at this point, but I was very patient and not rude as I simply felt inconvenienced. But then she said they wouldnt be able to fix it today and that I would have to come back tomorrow. The entire appointment today took over four hours, a huge chunk of which was spent waiting around for the stylist (and no, Im not referring to times where I was waiting for the color to set--just times where the stylist walked off). Then the haircut stylist came and did the cut, which, to be fair, turned out okay. But the real kicker is that as I was leaving, I was told I would be charged the full price for both services today. I offered to pay for the cut now, color tomorrow since I was having to come back to get the color fixed then. They said no, they had to charge me full price for both today--a whopping $206, which was waaaaaay more than the price I was quoted at when I had called to set the appointment. By this point, I was so irritated I gave them an earful about all of the above, then just paid it since I was too pissed off for it to even be worth debating.Avoid this place like the plague unless you enjoy wasting half your day on colorblind, unaccountable stylists who overcharge you.Pics are of the correct blue color (from just after I had it dyed early January), the color they said theyd use, the mixing bowl containing what I pointed out was purple not blue, the purple-not-blue mix applied to my head, and the result, which is (to my complete lack of surprise) purple, not blue.Note: I will update this review upon my visit to get it fixed tomorrow.Edit: I went back the next day for the follow up appt. After trying a couple hours to get the purple out with zero lifter, I gave up and said to make it look good while purple. The staff was apologetic, which was nice, but I was disappointed with the color being wrong and having to waste several hours of another day on this--practically my entire weekend was spent on this. I asked for a refund for the coloring only (since the cut was fine) and was told it had to get approval from the owner and that they would contact me. The next day I was called and offered... 50% of my coloring costs back via mailed check. I took it just to wash my hands of this mess, but ultimately I paid over $100 and spent 8 hours for a good cut with bad coloring that will take weeks to be ready to bleach and redye. Bumping review up to 2 stars solely because the staff was nice about it, everything else about the ordeal was disasterous.

Ta
Review №2

A fun yet professional atmosphere, I never have to worry about walking out with the wrong haircut. Angela ALWAYS has me leaving with a haircut looking better than I expected. Im always open to her input. I have the utmost confidence in Angelas skills and she has never given me a haircut I didnt like. Not to mention, if you love getting your hair cut or colored by a great conversationalist, go with Angela. The rest of the staff are also always a delight to chat and interact with.

Am
Review №3

Amazing salon! They did a great job on my layered haircut! I have very straight and flat hair. The stylist did a lovely job in cutting my layers to add bounce and volume. The staff was professional, and the location was easily accessible. I highly recommend this salon!

na
Review №4

If you need a hair style/ new look / good products for your hair this is the spot it may not be the cheapest but it’s definitely one of the best

St
Review №5

I’ve been going to the Toni and Guy Town Center location for many years. I can honestly say I have NEVER been disappointed with their work. I feel like I’m catching up with a good friend every time I go in to see my AMAZING stylist, Maria. She is patient, super knowledgeable, and I trust her completely - something hard to find in a stylist!! I also like that it doesn’t have a stuffy or uppity salon vibe. Overall, a great experience every time I go!

Mo
Review №6

My experience at Toni and Guy was absolutely amazing! I had Tori cut my hair and Angela color it. They both did SO SO GOOD. My hair came out exactly as I envisioned it. If you decide to stop by I’d definitely recommend both of them. They’re both so very talented!

Ja
Review №7

I found Aaron (Atlanta-Perimeter & Ironworks) at Toni & Guy after weeks of researching stylists who were superior in the art of hair cutting. In fact, I was referred to him by a nationally known stylist in Tampa, FL. That was 2 1/2 years ago. I will not allow anyone else to cut and style my hair. I drive 40 miles just to get my hair cut! Its worth every mile.

Jo
Review №8

Loved my experience here with Angela! Ive been shaving my own mohawk for years and decided it was time to have it properly touched up. They completely evened it out and colored it a beautiful wine shade. Definitely coming back!! 😍😍

Ro
Review №9

I have been going to Toni & Guy at Town Center for almost two years now. I have super short hair and always see Alyssa (and if you have short stylish hair you know how difficult it is to find a good hairdresser). I recommend her to literally everyone. They are on the pricey side but the cut and style last longer than most cheap hair cuts. And I have also had color done here before with Alyssa and again, an excellent job and long lasting (if you follow instructions if you dont that is your own fault). I will keep coming back and sending more people who are looking for a new stylist.

An
Review №10

I went to Toni & Guy for the first time today and holy hell, they rock so hard, everyone who needs a hair cut should go there. Alyssa was my stylist and she is an expert on short hair. I look delicious, seriously. I felt amazing. Also, I dont even like to socialize, but I felt at home right away there. Everyone is cool and laid back, and they dont try to upsell you a million products. They tell you what they think and leave it up to you, but in a good, no-pressure way. Im coming back for sure, and I love the place!

Ka
Review №11

I have been going here for almost 2 years and Ive never left without a smile on my face & my hair looking amazing. Great staff, quality service. Angela is the actual best.

El
Review №12

The day of the appointment, I had called to see how much and when an appointment is available for a hair color. The receptionist stated that it can cost anywhere between $80-$120. After we booked the appointment and got the hair done we went to the front desk to check out. The total was not only $20-$60 difference but the total ended up being $270, not including tip. That is more than double the max amount they gave me to begin with. They explained the reasoning of the price but regardless they shouldn’t allow the receptionist to give out quotes on hair services if they do not know the price. It caught me completely offguard and do not think that is was professional. If I had known that it would have cost me almost $300 to get my hair dyed I would have not done it in the first place. This place needs to let their customers know before hand how much it will cost before completing the services, so they know exactly how much they will owe. Extremely disappointed.

Le
Review №13

Haven’t had my hair professionally cut in YEARS, due to being scared of someone messing it up. Finally worked up the courage and made an appointment with Angela. Needless to say i’m very glad i did, my hair hasn’t looked this good for as long as i can remember. Will be returning to her when i decide to change it up again for sure. Book with Angela, you won’t regret it 💓

Tr
Review №14

I have been going to Toni & Guy at Town Center for years, and I have been happy with a long line of stylists (Christine, Moet, Shauna, Josh, and Carla). They have all been artistic and skilled at cutting and texturing my very thick hair over an approximate 14 year stretch, and Ive had so many people compliment my hair over the years. Recently, I set up an appointment with Carla, and my schedule changed so Ive been trying to call T&G to cancel the upcoming appointment. The phone just rings and rings until the call just disconnects. That has never happened before so I called another location of T&G and they said the Toni & Guy salon at Town Center in Kennesaw is permanently closed. This is SO sad! If anyone knows anything different, please post an updated review.

Ta
Review №15

Angela is such a talented stylist! She always understands what I need. She has colored and cut my hair and my daughters. I get compliments on my haircut and style ALL THE TIME! All the staff are friendly, especially the front desk, Dillon stands out with his friendliness.

Me
Review №16

Came here to have my hair colored by Alyssa and I was very impressed! The front desk reception was super friendly and Alyssa is a master at what she does. Plus, shes super sweet and easy to chat with! Will definitely tell my friends and family to check out Toni and Guy!

Je
Review №17

I hadnt gone to a new hair salon in a long time (3 years) and with a pixie cut, it can be pretty nerve wracking to try working with someone new. Carla is AMAZING. She made me feel at ease instantly, listening to what I was looking for, and walked me through the approach she was going to take, plus she showed me a bunch of ways to style my new pixie look. I absolutely love it, and I will definitely be coming back to see her before my wedding!

Ch
Review №18

I have been here several times and have always had a great experience. Jason is the bomb, he really loves what he does. My hair always looks great when I leave. He is awesome.

Th
Review №19

I see Angela on a regular basis. Nails the look Im going for. Helps with suggestions. Overall. The staff is pretty cool too.

Ja
Review №20

Angela is the best! The place has changed a little, but they are still awesome. 😎

Je
Review №21

Very professional and pleasant staff, the place is really clean too!Loved my experience there, I’ll definitely be back!

Sa
Review №22

Great customer service - my hair looks beautiful! Definitely will return.

Ma
Review №23

I would like to explained with more detail what happened to me in this place. I called and made an appointment with Maria (because she had great reviews ) for haircut and to change my haircolor to strawberry blonde (the one I had it was too light due to highlights and my gray/white) I wanted a deep color (I showed her previous pictures of me with the color that I wanted to have but I ended with a fiery red color - I was not happy and called back to have it fixed - this time I was suggested to have an appointment with Lauren to fix my color but the color was so intense that she was not able to fix it all in this appointment and asked me to return to have some more tweaking. Since she was so pleasant and had the desire to help I agreed in having another appointment to have it fix completely but to my surprise the fixing cost me $260 - hair cut, color and the highlight that she said I needed to have it done to my satisfaction. When I went out to the light I saw that the color was not correct and the highlights did not fixed the problem it was then that I decided that it was a rip off to continue going to this place and continue paying for extra services that I never needed in the first place. While both are pleasant, I do not believe the services rendered were to par with the quality of their work. I do not mind paying but I demand results. Just to complete this review the place is also extremely runned down and not clean. I wanted to spare all this comments but I feel they have to deliver when they demand so much from their clients. This was my experience hope that it will be better for those in the future. Thanks

ra
Review №24

Don’t waste your time and money here. THEY WILL NOT CUT YOUR HAIR IF YOU ARE LATE AND CALL THEM ABOUT IT BEFORE HEADING THERE. OTHERWISE ONCE YOU ARE THERE THEY WILL SAY SORRY CANT DO YOUR HAIR TODAY. YOU CAN RESCHEDULE.Magen called to see if I am coming for my appointment and I told her will not be able to the time I had scheduled due to my work schedule changed. Is there any other time I can come in today. She replied yes. Wonderful it was great till here. I called them to let her know I am running little behind due to traffic. Up to that call there was no problem. As soon I was pulling up in the mall parking she called me if you are going to come in next few minutes I said yes I am parking the car and will be right there. As soon as I walk they had that look that we will get back to you for being late. 2 ladies one was Magen said oh sorry we can’t take you in now since you where late.This is BS why didn’t you tell me when I spoke to you that I will be there in next 15-20 min. Why didn’t you tell me that you guys can’t take me in for haircut then driving all the way there sitting in traffic and trying to make it there. I would have rescheduled and not waste time and gas to drive there for nothing. Not only lost me as a regular but my other couple of family members that they were going there for a while not going to come anymore!!!!!

Le
Review №25

Very bad experience. The stylist Dominique was EXTREMELY rude. She had a chip on her shoulder from the beginning. Maybe I caught her on a bad day, but if thats the case, professionalism in the workplace is a must. She did not communicate with me throughout the session and did not meet the criteria for which I requested. I do not believe she listened to my specific requests and if she was unsure, she should have checked with me during the cut. The other staff seemed friendly with the exception of Dominique. Very frustrating. If I were to return, I would never do business with her again. If you are willing to pay for a professional cut, go to a professional.

Ph
Review №26

Everyone super nice. Great hair colorist

Ga
Review №27

Angela is a queeeeen and gave me the best hair of my life. I’ve never gotten so many compliments :) ♡

He
Review №28

I have worked with Maria for years! She is by far the best colorist & hair stylist I know! I would highly recommend toni & guy!

La
Review №29

Everyone at this salon is always so helpful and sweet! I never go anywhere else now! I highly recommend. :)

Me
Review №30

Dominique gave me the BEST haircut and style Ive ever had. In a hairstylist myself so thats saying A LOT! When I called to schedule my next appointment they wouldnt tell me where she went or her last name so now I need a haircut and cant find the stylist I want to go to! They are no help at all in finding her. Im very disappointed in them for not wanting the best for their previous employees and clients. Very unprofessional in my opinion.

Dr
Review №31

Always a personable experience and great vibe! Staff is top notch!

kr
Review №32

Stylist Carla is amazing! I have curly hair, and she gave me a really nice haircut and blow dry. The end result is similar to what I wanted to get.

Te
Review №33

My teenage daughter booked a hair appointment less than 30 min before the scheduled time. When she showed up 8 min late they refused her service. The worst customer service I’ve seen in a long time. Booked her at the highest rate at a time she cannot even make it to the darn place and now my 16 year old gets to drive 30 min home empty handed. They prey on people who cannot stand up for themselves. Will never give my money to this establishment again.

Ge
Review №34

Always love when Kassie colors my hair! She’s done it many times and it’s always exactly what I wanted!

B.
Review №35

I do not feel like the skill level of my stylist was consistent with the haircut I requested.There was a stylist that previously worked at this location that was, in my opinion, the gold standard.My haircut was not bad, its just not at all what I asked for. Disappointed...

Ca
Review №36

I love Toni & guy ive been getting my hair done there for the last 4 years and have never left disappointed. I personally go to the town center location, the stylists there are amazing they are all very polite and easy going. I hate when I walk into a salon and feel overwhelmed. At Toni & guy I never feel that way they are flexible and let you be involved every step of the way if you want and Arnt afraid of a challenge.

k
Review №37

Ive been seeing Maria for 3 years now. I dont know anything about hair color, so I just show her pictures I find on Instagram or Pinterest and she has always left my hair on point! I have straight, thick, dark brown hair so sometimes she will tell me what will work and what wont which I appreciate. I always receive compliments on how my hair looks which is why I keep coming here and stopped going to the cheap $10 salons. I just read a review that said the staff need professional training on all cuts/types of hair... they are a hair salon not a proclaimed barber shop although I have seen plenty of men leave happy with their service. The staff is required to teach classes and hold sessions so that is not true. I come here because I know they have to have continuing education in order to stay employed there, meaning my hair is always in good care!

So
Review №38

Cannot be labeled a barber shop. ... been to several with sons and grands and THIS one obviously has not had ANY Professional training; those who have can cut hair for ANY race, Any hair type. .. NOT WORTH ONE PENNY. GO BACK and get trained. Your an Embarrassment to the profession

Ka
Review №39

Shelby did a great haircut. Listened and had a great attitude. Will definitely go back.

Ev
Review №40

Been a customer for 3 years. I stopped coming because I moved 1 hour away , but I decided that I wanted my hair done by Maria this time around so I took the hour drive , showed up early and waited 15 min , just to be told that I only had two options .. reschedule for another day or wait 3 hours for another stylist to color my hair because THEY scheduled it incorrectly . No sorrys. Not one care given. Won’t be coming here again

Ne
Review №41

The stylist, Dia, took her time and was wonderful.

Kh
Review №42

BRANDON BAILEY is hands down the best hairdresser I ever had!!!! I wasnt even really due for a haircut but I have been feeling kinda bleh lately and I made an excuse just to come visit him and get a light trim just so he could lift my happy spirits and make me feel fabulous again!!!! I have been to high and pricey stuffy salons around Kennesaw and have not gotten the same awesome experience as Toni and Guy Kennesaw!!! All the staff are very concerned about making your hair healthy while looking your very best! They respect each clients individual style and dont push any type of certain fad or trend. They really care about your hair want to make sure you are HAPPY - they are above and beyond each and every time! Brandon Bailey takes his time and makes sure every single strand is perfect while cutting my hair!! He is FUN, PROFRESSIONAL and TAKES PRIDE IN WHAT HE DOES!!! If your planning a wedding, birthday, hot date or a just fun girls night out I highly recommend you going to see Brandon bc he will give you that confident boost everyone needs!!!!! ❤❤❤❤❤❤❤Thank you T&G Kennesaw you guys rock!

JP
Review №43

Quality work. Very impressed.

Br
Review №44

Love this place, I do wish their facilities would be updated and renewed but it doesnt change the great service they give!!! Will continue to go back!

cm
Review №45

Worst service ever!

No
Review №46

Always pleased

dr
Review №47

Just priceless

Al
Review №48

AMAZING

Information
13 Photos
48 Comments
4.1 Rating
  • Address:400 Ernest W Barrett Pkwy NW #268, Kennesaw, GA 30144, United States
  • Phone:+1 770-423-0274
Categories
  • Barber shop
  • Hair salon
  • Beauty salon
  • Cosmetics store
Working hours
  • Monday:9am–9pm
  • Tuesday:9am–9pm
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:10am–9pm
  • Saturday:10am–9pm
  • Sunday:10am–9pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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