Our residence had a contract with Bartlett when we moved in about eight years ago. We kept it simply for convenience. Heres been our experiences:1) There is no office, receptionist, or customer service rep you can speak to.2) The number listed leads to an answering service. It takes at least two days for them to call you back. TWO DAYS. EVERY TIME.3) It seems like its just family members working together and there is no order or organization.4) I called several years ago because I literally saw termites crawling up the wall. The guy said it was just flying termites and haggled me to no end. I finally had to threaten to cancel our contract just to get him to actually show up.5) Had an appointment scheduled for treatment recently at a specific time. I took off of work to make this appointment. No-one shows up. No-one calls. I call after 30 minutes - you guessed it - answering service.An hour and thirty minutes later I get a call from the owner saying no-one told him there was an appointment today. Um, not my problem, sir. Are you going to compensate me for taking off?This was the final straw with these guys. Its just a barrel of goofballs and none of them know how to run the support side of a business. Who knows if what we have been paying them to do was done properly. Stay far away from these people. Much better and more reliable options out there.

Great people to do business with. Very professional. Have been taking care of our house for 26 years.

Wont return calls....called for 2 days....out of town answer service takes 10 minutes to pick up....still have not talked them...go elsewhere!!!

Great service, friendly people. Weve used them for years and expect to continue doing so.