This is my 2nd car with CarMax. Loved the process from start to finish. Every representative I spoke with was friendly and knowledgeable. Also, the upfront information concerning the condition of car, photos, and financing was accurate and streamlined the car buying process prior to arriving to the store.

These guys are great. Customer service is really not tested until you have a problem. I purchased a car 6 months ago and have had multiple issues over the past 6 months. Deborah and the service team exceeded my expectations. They owned every issue and worked with me to resolve it. Even when I was getting frustrated with my situation, i found myself impressed and delighted with the way Deborah and the Kenner CarMax service team owned every issue and ultimately resolved it. Your sales process is great, but your service team has definitely won me over and made me a repeat CarMax client.

The senior salesman (Rodney Bridgewater) was awesome! When they say, This is the way car buying should be, this is a fact. I really felt at home at carmax and it was really hassle free! I highly recommend this dealer to anyone looking to purchase a vehicle. I will purchase there again and again. 2 thumbs up 👍 👍💯....

Great service. They appraised and bought my car within 3 hours. A little bit of a wait. The new guy working there was very friendly was immediately helped. Id say good job to carmax Kenner. Lets do it again.

I had an amazing experience at carmax. made an appointment online for an appraisal, got sat with Wallace and had great conversation and was well informed on the process. I got an offer on my car within 30 minutes of arrival. I was able to sell my car on the same day and was out in a few hours with a check in hand. really amazing!

Overall amazing experience! Staff was friendly, process was smooth and way better than dealing with the annoying antics of a typical dealership. Searched online and got the car I was looking for! I highly recommend Karen C., shes amazing!

My Best Car Buying process yet!Friendly, Professional and efficient Staff. From George at corp to Brittany and Lashon at the office I enjoyed this experience and am Very Satisfied with my experience And new car.

The car was received a fair assessment and we received a reasonable offer with no haggling, which was such a relief! FYI, I had gone to the dealer where I bought the car just before coming to CarMax -- he made a terrible offer, with significant haggling, and wouldnt go higher than $3,000 less than I received at CarMax!

There is so much I can say especially for the CarMax team in Kenner... Im going to wrap it up short and sweet simply amazing... Ive never had a problem that they couldnt solve so quick so easy.... I even brought a friend with me who just bought a car from my local dealership. He even said he was impressed from the friendly customer service to the quickness of fixing a problem and a warm inviting store. That he wished he went with CarMax.

I had such a great experience here! My husband and I got pre-approval online the night before, came in the very next day and left with a brand-new (to us) vehicle! Staff was super friendly, and very helpful. 10/10 would go back again. And very patient with all of our questions, and when our bank was not cooperating.

The first time I went in purchase to car in the salesman was not good at all I ended up having to return the car due to whole bunch of issues however carmax did make it right by giving me a rental car not only while my car was in the shop but once I returned it while I looked for another car. Although my 1st salesman was a bad experience Morgan was amazing he helped me walked me through the process. I really didnt end up with a car that I love and could afford. While my entire experience was not the greatest if you ask for Morgan he will definitely take care of you.

We had an appointment. Upon arrival, we were told to wait in the waiting area. We waited for 45 minutes. When I asked where we were in line, they told us that we didnt need to wait and send us straight to the business office. We then had to wait almost another hour to finalize the transaction. The whole thing took two hours, which is way too long.

Ordering the car and purchasing went fine. I am now having trouble with the starter on the car. Which I believe is covered under the 90 day 4,000 mile warranty. Have called multiple times and left messages. Have not received any word back, even called my salesman and left a message as well.Enjoying my car but would just like to be able to use the warranty CarMax offered. Part of the reason I went through them in the first place

I would recommend Carmax to anyone. I really cant say anything bad about my experience at the Kenner location. Every single employee I encountered was friendly. The car I purchased looked even BETTER in person, but was exactly as described. 5 well deserved stars.

Nice place. Very clean. Sold my car there. Everyone was very professional and polite. Everything was explained in detail. I highly recommend.

I had a great experience with my salesman, Lionel Phillips. He went out of his way to work with me. We have bought several cars from Carmax. Our experience have always been great.

Put a hold on a car I desperately wanted and put that I was paying in cash on the form. Received no calls within a day like it said they would and then was informed it would be sold to someone financing it who wanted it after me!!!! I called the manager who would not do anything to help me but admit he was wrong. They couldn’t stomach to let the other potential buyer know I had the rights to it but had no problem taking it away from me!!! Worst experience of my life and I know all their gonna do is offer older cars with more mileage at a higher price. Give me my car!

I did the online appraisal process and scheduled an in-person appraisal a few days later. They inspected the car and stuck to their inital offer. Easy and painless and I got a great offer. Ive already been telling my friends.

I loved my experience with CarMax great place to shop for a car. The salesman Kenny had great customer service was very helpful and tried to make sure I had a stress free car buying experience. I would definitely shop there again to get my next car.

That was a very easy car shopping experience.. Very quick & EasyFrom the moment we met with the sales person, Von, tell signing the dotted line. We were well taken care of and not made to feel rushed or pressured.I would definitely recommend

Kenner location was very nice well respectful. Place was very clean and the people who work there was so nice!!! The process was so fast and easy

Great buying experienceBUT my service experience is the opposite. No human phone assistance, and my call has NOT been returned

My care specialist was amazing beautiful smile and personality was great working with Africa she made me very comfortable and confident in the choices I made with CarMax I greatly appreciate her time and CarMax for the experience

The process of selling my car was amazingly easy. I was there til closing so I had to rush to get my items from my vehicle because they wanted to take the car to the back and lock it up in the yard. I was double checking the vehicle for any left items but forgot to double check the trunk because they were taking the license plates off at the same time that I rechecking. However, I left my purse in the trunk. I walked out the door with the employees so when I remembered it during the night I wasnt extra worried. I was there when they opened the next morning to retrieve the purse only to discover that it was missing. They had the car but no one turned in the purse. After investigating further they found the purse in the trash, all the money was gone, they took my checkbooks (3), and my Social security cards (mine and my two children). No one knows what happened, Im currently still waiting on the investigation results.

Everything was absolutely wonderful the only thing is this is the second car I’ve gotten and it was not clean in the inside. I love the staff, love the delivery team but I thought the 1st time maybe it was a mistake but the second car was the same way.

It’s was a long day but absolutely love my new car and would definitely go back to car max again

This is the best way to sell a car. Very fair price, and honest and straightforward approach.

Bought my car in April 2021 2 months out the steering modular goes out and other things need to be done. Brought my car to the Mercedes dealer as directed now they have had my car for almost a month. The car is done waiting on payment from Carmax. CarMax calls me to tell me my car done but I can’t pick it up. Never again or nor recommending.

My experience was outstanding. Very organized, and I was assisted very quickly. Even arriving an hour late for my appointment, I was seated with a consultant in less than 15 minutes! The car I reserved was waiting for me. I was financed with 5 minutes or less. No paycheck stubs or W2 necessary. I was given a very generous trade in for my car. The longest wait was to sign my paperwork, and that was only 20 minutes. Everyone was professional, friendly, and the fastest process I have ever seen, and I have bought 7 cars by myself. Never would I return to a dealership.

The purchase experience was great. Nice car and No haggling. The delivery process was definitely not OK. The car had a flat tire at purchase and I had to wait one whole day after paying for the car to get the vehicle. Even then, the service shop did not deliver as promised and I had to make yet another trip that evening to pick up the car with its spare tire. The Kenner, LA, Car Max service shop claimed they could not get the tire even after one whole day. On my way home, I stopped at the local Firestone and they replaced the tire in 20 minutes. The car, by the way, is a Toyota Corolla and tires are available everywhere. Finally, after yet another trip, I got a reimbursement for the replaced tire, in cash, from Car Max. Rating for sales agent, five stars. Rating for service shop, zero stars.

Last night I went into Carmax to finalize the sale of my Fiat to the dealership. I had a quick and easy appraisal experience with Morgan, however, when it came time to go back and sell the Fiat less than a week later, I was very disappointed. I was told that I did not need an appointment to sell the car and to walk straight to the business office. Once I did, I was asked to wait up to 2 hours, maybe more, to be assisted. During the THREE hour wait, I witnessed several other disgruntled customers. After the three hour mark, I got up to ask how much longer my wait would be (this was at 10PM), the ladies in the business office provided very little information as to what was taking so long and told me it would still be a little bit of a wait. When it came time to assist, two of the ladies behind the business office came out into the waiting area, with no regard for my privacy, and told me there was an issue with going forward with the sale and I would not be assisted on this day. At this point it was a little after 10PM and I was astonished that I was asked to wait over 2 hours into the late hours of night to be told nothing could be done for me at this time. One of the ladies was very condescending in her approach and completely turned me off to working with anyone else in that office.I really hope that I can speak with someone in management to solve this issue. I would like to point out that Morgan was a delight to work with and has been professional in handling this matter.

Was surprised about the entire meeting and pleasant surroundings. Everyone was very friendly and knowledgeable. Will recommend you in the future.

It was truly an easy and pleasant experience. I have never had an easier car buying experience.

Unbeatable prices to sell your car.Process is easy and painless.

WORST EXPERIENCE EVER. Unprofessional staff, salesman, manager the entire staff is unprofessional. I couldn’t believe it. I have never experienced a more horrific car buying experience in my life. My experience felt horrible. Everyone in my opinion needs to understand customer service. I would not recommend this place to anyone. I promise you that you will not enjoy your car buying experience after dealing with this location . AWFULYohance however was the sunshine on a dark cloudy day. She felt my frustration and pain. She took the time to simply understand my concerns. No one else did this. If it were not for her I would have left and purchased my car elsewhere.I still would not recommend this location. One person is not enough to change the overall experience..

Ive sold cars to other CarMax locations, and had good experiences. But the Kenner CarMax Business Office really soured me. After my car was driven and appraised, we agreed on a price. At that point I was escorted to the Business Office where I gave them my keys, title and registration and was told to have a seat for a moment. 30 mins later I return to the window and inquire if I missed hearing my name called. A lady towards the back yelled No we havent called you yet. We have a process where the car needs appraised first. At this point, Im thinking something sketchy is going on ... the car has already been appraised, and they have all my documentation so I cant just get up and leave. Im basically a hostage there and the Business Office cant even tell me how much longer itll be or why they are re-appraising my car (are they going to try to change the deal I already agreed to??). Over an hour after being told itll be a moment, I get my check. Kenner CarMax Business Office made what was a good experience stressful and irritating with slow service and poor communication.

My Experience with CARMAX was very rewarding and good for my budget Thy so much and also Mr. Chip

I had a great experience purchasing my vehicle. Everyone was gracious and professional. The wait was not long as Ive had with other dealerships. I love dealing with CarMax! Will recommend to all my family and friends

This has to be the easiest car purchase of my entire life!! Morgan, my sales associate, was the friendliest, most attentive, caring and understanding salesman of my lifetime and I will give him my business again in 1 month!. He was extremely considerate of my sons wants in his new car and Morgan found the car within 30 mins. Words cant express the attention and follow-up details exhibited by Morgan at the Kenner CARMAX location. If only the rating went to a 10 STAR REVIEW! Exceptional!!

My experience with Carmax was great! And working with my salesman, Joseph was the best part. Joseph was knowledgeable, eager to help, and so pleasant to work with. He didn’t stop working until he found a car that suited my needs and he made the whole experience easy and enjoyable. I love my new car and I definitely recommend Carmax in Kenner to anyone looking for a used car. And I definitely recommend that you ask for Joseph!

My first experience buying a car from CarMax and I was very satisfied. I found a car at CarMax in Wichita and had it shipped to CarMax in Kenner, Louisiana. It was shipped quickly and the car was just what I expected. CarMax gave be a good trade in price for my vehicle and the buying process was smooth and hassle free. Not having to haggle with used car salesmen was a big plus - CarMax is the way to buy a used car

Wonderful experience at CARMAX! I would like to give a shout out to my sales consultant Ms. Britney Wells who really took good care of us! Thank you Britney! CARMAX made it very easy buying a car: had an appt at 12 noon and out at around 3:30 PM. Love my car! Thank you! PDANG.

When I first arrived I worked with Robin Cabe at the Metairie location in Louisiana, she was great to work with and answered all of my questions. She made the entire process go seamless for everything that she was involved with.When it came time to sell the car it took about 4 hours. I had the title with me and the documents stating there was no lean on the car but I still needed to register the car again before we could finish the sale. Then I had to move the car to three different parking spaces for no apparent reason. The last phase of the sales process should be more streamlined.

Great place to get a car mr Hugo my sales rep was the best. Go see him very knowledgeable about cars. Also mrs azu the financial advisor was the best.

1. NIce people2. Process took too long to sell car that had already been assessed the week prior - almost 2hrs and it was not as busy as the day I initially brought it in.3. Price was fair

I had the best sales person Mrs. Lisa Lubrano. This is my first car purchase and she made my experience stress-free and Mrs. Lubrano had patience

My experience at Carmax was smooth and the overall process was very efficient.

Seamless...sold my car and it took 90mins top.

I am Happy!! Good Customer service and friendly agents!! Very helpful!!

If you’re in the market for a nice used car this is definitely the place to go, even with BAD or NO credit!! Our salesman Daniel Brown was amazing he definitely had patience and done everything needed to get us in a vehicle we wanted. I highly recommend using this dealership!

Very easy process and very helpful staff.

Had a flat tire, went to Carmax who informed me the tire could not be repaired due to them not having the right tools. I was sent to another dealership who reported that Carmax should have handled the problem, not to mention I have a warranty. I returned to Carmax only for them to attempt to send me somewhere else all while Im driving on a flat tire! This was completely unacceptable, I will not purchase another vehicle with this company! They love to sell cars but give you the run around to repair, then its under their warranty! 🤦🏾‍♀️🤷🏾‍♀️

Purchased a 2018 Mercedes Benz SUV. Had the car for 10 days, sunroof and door had major leaks and was pouring water into the car with 3 days of heavy rain. Returned the vehicle within the 30 day return policy. Waited at carmax for 2 1/2 hours to return the vehicle, business office representative KIM unprofessional and ill mannered. Didnt listen to any thing I needed assistance with just kept sending me back to my seat, when it was finally my turn she was unable to assist me fully. Terrible experience and will never recommend or purchase there again!!

Ive only browse there online store, havent found the vehicle Im looking for yet, but they do seem to have some nice vehicles.

The car salesman was very polite and friendly. I found a car on the lot that I liked, but I was told a sale on the car was pending. I was disappointed but willing to continue my search. We looked online and found a car in Bakersfield that was just what I wanted. So he order it and in a week it was going to be delivered. I was excited. Then after a week, I called him to check on the status of my car, and he said that due to bad weather the transport truck would be delayed. After a few days, the salesman called to say that my car never got on the truck because they didn’t have a title. He then informed me that the original car I wanted was now available, the one that supposedly was sold. I went back to Carmax, in which the salesman was 45 minutes late for our appointment and after about 4 hours bought the car. I felt deceived by the whole process. I liked the value of the trade in and my car’s price but did not like how I was treated. My husband and I had to wait too long for each step of the overall buying process. The Carmax in Kenner needs a housecleaning for sure. Wake up CEO!

The process was easy and friendly... the staff adhered to COVID-19 regulations... I would recommend this company to anyone!!! Thanks to the whole team....

Great experience, long wait time arrived for my appointment was not seen until almost two hours later, however, rapid experience once I got to the end of it.

Easiest car buying experience I have ever had. I purchase a 2018 KIA Soul + for my daughter and Hugo was GREAT. The experience was so easy and pleasant I am considering buying a used car from CarMax instead of buying a new car from a dealership.

My car buying experience was great, but I’ve been trying unsuccessfully to get my vehicle serviced. Can’t get anyone on the phone since last month. This is exhausting.

Had a good experience at CarMax Kenner. Salesman Chip explained everything thoroughly and the car was a good deal.

Very helpful an friendly staff and well informed

Yohance at the Kenner location was great. She made feel sure and comfortable about my choice. I love Car Max. I got a Audi Q3 Premium 2018 Boss Status

My experience of selling my car to Carmax was great, very simple and straightforward. Easy peezy.

The was a nice experience. A couple of hiccups occurred but the management team made certain that I got the vehicle I selected

Got my dream car super fast service thanks Carmax

Was easy and service was excellent, so many cars and trucks to look at on lot.

My experience was wonderful my agent was the best had patience with me wish I can remember her name. But she was a Spanish lady and was so helpful and nice I loved 😍her help I wanna give her a big s/o thanks 😊

Car selection good customer service weak awful slow. Should more like self service

My son need a car and we picked carmax. Our salesman, KENNY was the best. He was very friendly and patient. He allowed my son time to find the car he wanted without rushing us. He made the transaction seamless. The girl in the finance department wasnt so nice. She was just sign here sign here.. However, the over all experience was nice. If anyone asks me about buying a car Ill send to carmax. LOVE THE WARRANTY ON A US3D CAR. My son was very happy. THANKS KENNY..

The best car purchase I have ever experienced! Would recommend to everyone. Thank you CarMax!!

Set my appt for 5:30pm...prompt service to do their no contact appraisal. Appreciate the Covid protocol being practiced at CarMax. The only reason I’m not giving a 5-star review is because I waited until almost 7:30 to complete the process. That was a bit much for an inexpensive used vehicle sale. But overall a great experience, very professional and accommodating.

Our salesman Anthony was awesome and helped us at every turn. We had 2 cars that both had issues and we had the return both.

Excellent and professional service by Kenneth and Amaya. Both very considerate and capable. Im very happy with how they handled the situation. Kenneth went out of his way to assist my purchase. Amaya handled the financial paperwork and was wonderful Also she was a former student of mine at Delgado. Kudos to Car max staff

The easiest way I ever bought a car and Im extremely happy about my purchase. Staff was friendly and helpful. Got me in and out in a snap. Would buy from them again.

Hassle free and so very helpful!! Morgan made it a breeze.

The carmax team needs to be more aware of the customers time. It took entirely too long for the process.

Bought my car from Car Max a couple months ago. I must say this was the easiest car buying experience I have ever had. All the people I encountered were friendly and informative. This was a 0 pressure dealership which is much appreciated. Thanks Chip (Kenner location) for your patience and knowledge throughout the experience.

This is just my experience but my experience with CarMax has been horrible , from the moment I first got the car it had problems and now I can’t use the car at all and I’ve explained to them that I’m trying my best to keep with the payments and keep the car fixed and running but it’s like they don’t even want to work with me with the payments , let’s just say I’ll never get another car from CarMax .

Mom just got her a nice suv. Im so happy for her😎😎💪💪☺😊😊😊

Simple & straight forwardWhy not make life easy and go see Lionel to sell your car?No hassles at all.I called GiveMeTheVin.com and they blatantly give you a low bid and then tell you they will give you $100 more than CarMax. That is not honest in my book so I declined their offer and went with Lionel & CarMax who said here is a fair price for you car.

I purchased a car about 6wks ago. The buying experience was different. I had to wait almost 2 wks once my arrived to the store. I was told they were inspecting it. But yet there were several deficits I was not told about.. I notice there was a snag/ rip on the driver door amongst other things with the car the second week. I had it. After weeks on waiting for a service appointment. Im being told the snag/rip in the leather meets carmax standards. Im beyond angry. The manager is telling me there is nothing he can do. I informed him I should have been informed before I purchased the car or told when I first called that they couldnt fix it. Then I would have returned it for another model. I had such high regards for this company. Who wants to drive a luxury vehicle with a rip in the leather. Im beyond angry over this experience.

Great car buying experience. Nobody on your back.you can take your time find car you like

I had a rough time finding the vehicle right for me. Chardonnay at the Baton Rouge store was awesome and her manager was equally great through the process of me trying 3 different cars. Hugo at the New Orleans store was amazing! He helped me and went above and beyond to get me into the car for me. A Ford Excape. Buick’s were not meant for me! Lol

They showed us one car and sold us another. Watch out for bait and switch scams at this place. The salesman scanned the vehicle, that we wanted, said they had the title and that we could test-drive and buy it. All of which we did, but the paperwork was for a different vehicle! It’s a total mess, and they haven’t helped us find another vehicle or attempted to resolve the situation, in any way.

Horrible experience. Bought 2 cars lost the first picks because the salesman didnt order in time. We went thru multiple sales people before were eventually got the cars. They were so contused no wonder I got the wrong car and payed a heavy price. Got my car the day after my surgery only to find out after a few month and putting in for the blue book value, I was given the wrong car and I payed $$$$ more then I should have the car I got was around 25K the blue book value 3 months later was 13K. 8K in Carmaxs pocket and no one caught it on their end...go figure!!!! I thought it was funny that the car I purchased was suppose to have blue tooth and more only to realize months later it did not have any of the features it was suppose to. I tried reaching out to Carmax not long after but they are a hot mess. The worst experience ever buying a car and a rip off. We will be getting two new cars soon but definitely not from Carmax.

My one star review. Where to begin? On Good Friday, I found a truck online and scheduled a test drive for later in the day. I drove an hour from my home to Kenner. Test drive went great. I spoke with the associate and told him I wanted to purchase the truck. I had been pre-approved for the purchase by my credit union and had the paperwork with me to confirm pre-approval. Carmax wanted their own form filled out by the bank. Well, this was on a holiday, so the bank was closed. Associate went ahead and filled out the bill of sale and told me I had 3 business days to have bank send filled out Carmax document to prove financing. The truck would be marked as “Sold” during that timeframe. I went home and immediately emailed Bill of Sale and documents to bank. Fast forward to Monday. Bank emailed documents to me AND to Carmax. I spoke with the sales associate and confirmed I would be coming on Wednesday to pick up truck. On Wednesday, I was driven to the dealership by a family member. I had all documents in hand. Remember, this truck was marked as “Sold” on Friday. Once seated, another associate pulled up truck info. The truck was listed as “unavailable” and being transferred to Kansas to another Carmax. Someone with authority went into the system on Friday and deleted my Bill of Sale and approved a transfer to Kansas. Fortunately, the associate I was dealing with on Wednesday-Lisa-worked tirelessly to undo the transaction. 4 hours later, I was driving home. Long story to say this-my experience at the Carmax in Kenner was less than adequate. The only positive I can speak of is Lisa. She was focused and very professional in her work to correct the situation. After this ordeal-I’m positive I will not deal with another Carmax again.

CarMax - Kenner made my first car shopping experience (on my own without my parents) amazing. The experience was easy and actually fun. My sales person Adrian was polite and understood my needs. My kids and I absolutely love our new car and I am thinking of going back to purchase a car for my 16-year-old daughter next year!

I brought my parents to trade in their old car and purchase a updated one. This is our first time at CarMax and it was a very enjoyable experience. The staff was amazing with their care to helping us find a car . Overall this experience was a wonderful one. Recommend to everyone looking for a no hassle experience in car buying!

Firstly, Ms. Africa was delightful! She made my experience buying a car amazing. I have been through so many dealers/companies looking for the right car... and my experiences were nothing like this. I’m so glad I decided to go to carmax, and received help from her. She’s the best! She was very patient, honest, and kind. Unlike anyone I’ve ever done business with before. I highly recommend making Ms. Africa your sales person!! 10/10

The people are kind and helpful, the place is clean and beautiful, and I couldnt ask for better service!! Ill be back soon to sign for my own car, I love CarMax!!!

Its always busy there. Bought BJ his truck ( Chevy Colorado LT ) 2 1/2 weeks later Shelley had to replace her Mazda CX-9 ( Daisy ) due to an accident and being totalled by State Farm ( she got a CX-9 ) and now its my turn...soon to be new car #3( and thats in the last 8 weeks !! )....if only they had a BUY 2 GET the 3rd one FREE Deal

Everything was smooth and professional

Slow response times. Tons of employees standing around but were asked to wait to look at the car we were interested in. No call/no help for nearly 30 minutes. Left to purchase elsewhere.

They were friendly and helpful an also fast

A great, stress-free experience

Nice friendly service. Kenny treated us with respect and was the picture of customer service.

Went above and beyond to conduct appraisal! Excellent customer service.

They have changed car shopping/selling for the better!

It was so easy and I felt my salesman worked hard to get me what I asked for!and got me the best car for my money and needs! The lady that did the final paperwork with me was very knowledgeable and also very caring!

However, there were 2 issues that I had. 1. There was a roach that hatched and there were 3 baby roaches in my car. 2. There appears 2 blood stains on the seats passenger and back seat! Other than that the whole experience was a breeze from picking out the car to driving off the lot the gas tank was fulled and the car even had that new car smell! My sales guy Michael was great, he went over and beyond to ensure that I was pleased. After I expressed to him my issues he scheduled me for a full interior detail to correct my concerns!