Its been great working with Scott Hirschi Insurance. We use them for multiple insurances for our business. We have to make changes and requests for certificates and additional endorsements regularly and they are so accommodating and able to fill any special requests we have with excellent turn around time. If theres confusion about what we need they will help us figure it out. I really do appreciate working with them (especially Laura)!

If I could give a 0 star I would. Overpriced and never answer the phone because theyre gone. Good luck getting any answers if you leave a voicemail with a question too, because theyll just call you back and leave a voicemail to try calling again. This will lead you to a big circle of missed calls and no answers for weeks. Please save yourself time and money and go elsewhere.I thought they were a great price but upon getting quotes the next year from other insurance companies they are significantly more than others in the area. So I cancelled my policy. My bank also messed up and sent them a check because they billed them still. So they knew the policy was canceled so what do they do cash it anyways! Ridiculous right? Now Im sitting here waiting for a refund but cant seem to get a hold of anyone...UPDATE: I finally got a hold of them and they are issuing me a refund check. And I feel bad for saying that it completely sucks because Kami was wonderful to talk to and deal with. Overall though I still would not go back to this location again.

Scott has been my agent for years. The office staff is always friendly and knowledgeable. In October I was driving on a road, no cars in sight and I was suddenly being jerked around, realizing I just had an accident. I wasn’t at fault. This office walked me through all that I needed and in 32 days, they closed my case. By the way my car was totaled also. I recommend this office 1000%.

Amazing great service and so nice! Helped my so out quickly and I was so impressed. I would highly recommend this place!

Great staff and awesome agent. Such a good atmosphere!!

Good company but they raise your payment because supped rate increase, the question is, when the rate decrease??, and when your payment decrease too????

I have loved Scotts agency for many years now. My family started out with him 16 years ago and I have loved the kind atmosphere and great help that we have received. American family has takes great care of us through all of the flat tires, the windshield chips and cracks and through all of the accidents. I couldnt be more grateful. Thank you!

These guys are the best.

Scott and his staff are amazing! The customer service is outstanding. They are always patient and helpful.

They do an amazing job. If I need something they always answer the phone and get back to me asap. Never gonna change my insurance agencies.

Ive been going through American family insurance with scott hirschi for years and never once have been let down, they have always gone above and beyond for us and I will continue to use them! thank you!!

The most amazing agents & customer service.So happy I found them!

American Family Ins will take your money. They will lie and deny you coverage until you prove that you have paid for it. I strongly suggest you look for Ins somewhere else

This agency ROCKS! They have taken care of me every time I need something, weather they have to get approval to someone else, I always know what is going on with my account.

Awesome agent and staff!