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XPO Logistics, Inc.
11660 Central Pkwy, Jacksonville, FL 32224, United States
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Ma
Review №1

Mattress delivered earlier than expected which was good. they set up the bed quickly and took the old mattress.

Da
Review №2

Ordered a Samsung washing machine, they delivered within two days! The guys were great! I received text to let me know when my delivery was going to be made. They called and were there promptly. They removed the old washer and installed the new. Friendly, and quick!

Jo
Review №3

Purchased a Samsung Refrigerator and let me say that I was impressed with XPO Logistics! I am a hard person to please and if you look back at my reviews, I am not one of those that will give a 5 star that easily! But this company and their employees are very professional and deserve a 5 star for their service and professionalism. I received my gorgeous fridge without a scratch and on time! Trust them 100%!!!!

Ni
Review №4

This company has delivered a few things over the years. Always quick and efficient. Got my washer delivered this time and the guys happily took my old washer, set up my new one and made sure it was working. Easy peasy.

Cr
Review №5

The 1st experience was not good as they didnt place my set even in the front, didnt use the drip pan I bought, and didnt put them next to each other like I asked. The 2nd time took a long time to get scheduled to correct it the first time, but also to install my risers under the units. Once they came, they did that. However, instead of measuring the hole for the drip pan, they just cut it. Obviously it didnt work, so they didnt install it. So, they ruined a brand new drip pan and I get to eat the cost! Then they didnt plug in the washer or turn on the water. So, obviously they didnt run the machine to see if it worked before they left. I called and complained and the boss called to get the story after I set up another time for them to fix it. The boss said he would come out. Well, he hasnt returned my calls or texts and never came. I was told I would get a call with a time frame of coming today. I never got one. The 1st time I got a call was when it said I was the next stop and it would be 30 minutes. I rushed home because I was out. A little over an hour later, I got a call from the driver and said he was 35 minutes away. So, this is the 3rd delivery experience. Unfortunately since its still the same product. Anyways, they took the old drip pan out and measured the hole for the new one I just bought, exactly how I wanted it. They put the washer back and turned it on to make sure it worked. They asked if everything was where I wanted it and how I wanted it. I was very pleased. So, I think the saying is true of the 3rd times a charm. I wish it didnt take this long, but Im glad its over, and the last experience was very good.

Es
Review №6

Great and smooth delivery of my peloton replacement. They even took teh time to adjust it, and cleanup after themselves

Ju
Review №7

I was given a window between 11:30 Am-3:30pm. Daniel and Richard were there at 11:25 and had given me a 30-min heads up through text. I had prepared a spot for the bike and they placed it, plugged it in and had it ready to go within 10 minutes. Very efficient!!

Cl
Review №8

Fast, easy, timely and the delivery drivers were nice . Thanks 😊

mi
Review №9

Daniels crew was on-time (called 30 mins ahead), worked their butts off in scorching heat, delivered and installed a fridge, oven, washer, dryer, and dishwasher perfectly.When the fridge couldnt come up the back stairs, they brought it back down and went through the front - not cutting any corners and did the work to get it inside the house.Great crew, professionals all the way.

Po
Review №10

Awesome! They called with a estimated time frame, and called within 20 minutes of arrival The guys that delivered my Peloton was very polite & set up was done in 10 minutes.

Re
Review №11

Fast delivery. Great communication. Very polite and friendly employees. They called an hour before they came so I could be prepared which was great. They set up my Peloton super fast – Carlos even swept up behind himself which I thought was so kind! Highly recommend.

Ti
Review №12

Ive had three deliveries with XPO over a four year time frame and they are ALWAYS timely and professional!

Ma
Review №13

The young men who delivered and set up my new washer were so very courteous and kind. I would recommend XPO Logistics anytime!

Pa
Review №14

They were great! Very professional and were here when they said they would be. Definitely would use them again!

AN
Review №15

Wonderful experience, much better than previous experiences I have had with appliance deliveries from Lowes or Home Depot.

Ka
Review №16

Delivery was on time and very well executed.

Ka
Review №17

The delivery team was great and professional. There was a timing error on my part however they stayed till i made it home and were still nice with everything. Thank you!

Al
Review №18

Very good service and delivery. Prompt and courteous. Great communications by text and phone and email. Thank you!

LA
Review №19

We got our new home appliances thru XPO delivery. The technician were on time and installed all of them with out any issues. We are happy with their service.

Vi
Review №20

The father and son delivery team was the BEST. They called before they were headed to my home. They arrived when they said they were going to arrive. They were clean, courteous, professional and efficient. I would use them again for deliveries!!

Ja
Review №21

XPO delivered my Peloton. Carlos and his co-worker (sorry Im bad with names) were both great! They communicated with each other well and with me. They worked together like a well oiled machine. I couldnt have asked for a better, more efficient delivery.

Cu
Review №22

Excellent communication thru my email and also text. The delivery 2 guys were very professional. Thank you so very much.

Er
Review №23

They are quick and friendly. They called to let me know when they were 10 minutes out and actually showed up on time!

Br
Review №24

Got my fridge through the door with no damage. Appreciate the help.

Ju
Review №25

Quick and friendly. Delivered a lot earlier than expected and they called ahead!

Sa
Review №26

The movers were right on time. They were friendly and quickly set up my product

La
Review №27

They were efficient and very nice. They set everything up for me and kept in contact so I knew when to expect them.

Su
Review №28

Communications about delivery are top notch.The two delivery gentlemen were efficient and cordial. Very pleased.

Sa
Review №29

Great experience with my Peloton delivery! On time and efficient with setup.

Ke
Review №30

Daniel and son were polite and fast. The bed was set up without any issues. They brought in the boxes, set up and brought out the old mattress. The White Glove Service worked well.

Se
Review №31

Delivery drivers were Great! Fast and friendly service.

Le
Review №32

Very Professional and conscientious. Went above and beyond what was required. I couldnt be more satisfied with the service and delivery

FI
Review №33

Peloton Bike was delivered this morning. Bike was already assembled so it was quick! Thank you!

Ch
Review №34

Excellent Delivery and Set up service.

Ap
Review №35

I gave a 4 only because they showed up without masks and said they didn’t have masks to wear. I had to provide them masks….

SL
Review №36

Washer & dryer delivered and installed. Perfect interaction! Thank you!

Sa
Review №37

Very professional and efficient even though there was very tight space for them to install the fridge

Mi
Review №38

The delivery team did a great job with both set up and cleanup. I could not be happier.

Li
Review №39

Delivery guys were polite and friendly... set up was as fast....

To
Review №40

Delivery was done on time with good communications about the process. The delivery personnel were courteous and professional. They addressed our concerns and took care of everything that we wanted.

Jo
Review №41

I’m giving 5 stars for the fast friendly gentleman that arrived early and were in and out so fast. However, I was not happy with the wait. They received my item on the January 29th and it could not be delivered until February 10th. I asked if I could just come by and pick it up then but they do not alow any pick ups... I definitely don’t think I should have waited any more than a week. So be warned, in a 2 day prime world, these extra days felt unnecessary.

Pa
Review №42

Great workers— quick, easy & friendly. Thank you!

Lo
Review №43

Could not have been more courteous or helpful!!!

Ry
Review №44

Outstanding customer service. Delivery was early and the two deliverers were courtesy and helpful.

Da
Review №45

Great guys. Mindful and helpful.

Da
Review №46

Delivery was prompt the two team members were professional, courteous, and expeditious.

Ri
Review №47

They did a great job in setting up our new Casper bed. They called 30 min prior to arrival and showed up a little early which was perfect for us. The driver introduced himself and effectively removed the old bed and replaced it with a new Casper. He answered all our questions and cleaned up prior to leaving. We are very happy with the service we received.

Jo
Review №48

Preparing for Hurricane Dorian, they received my generator early/before the storm, but wouldnt have been delivered due to the storm. They called me in advance and provided me the option to pick it up at there facility, so we had it before the storm. They also were doing a special delivery run on Sunday, to help people get there generators before the storm hit. The guys at the loading dock were very helpful and fast. Loaded it right into the bed of my truck, and I was off. Thanks Guys! The people of Jacksonville appreciate what youve done!

Ji
Review №49

Peloton-Just received my delivery today and the service was great! Very professional and timely. Called the day prior to give us the three hour window and 30 min prior till delivery today. The two gentlemen were very professional and on-time! Very Professional and answered my questions. In and out! The text messages were was a great touch!!!

Ch
Review №50

They were on time & called pre-arrival. They set up my Peloton bike & were gone within 15-20 minutes. Great job.

Ar
Review №51

XPO delivered a 12 ft. kayak this morning. XPO provided delivery updates since day 1. This morning they sent me a message let me know the approximate arrival time and as advertised they called me 30 min before arriving to my place. The kayak arrived in perfect conditions and the guys that delivered were nice and efficient. Great service!

St
Review №52

Guys were very professional. They were thorough and easy to understand.

Gu
Review №53

Great updates on scheduling our delivery including call 20 minutes prior to arrival. Arrived 20 minutes earlier than 4 hour window which was very much appreciated. Very professional and pleasantly friendly personnel. Placed new mattress and hauled away old one.

De
Review №54

We received our 30 minute heads up phone call well within in the time frame promised. The delivery guys were actually a few minutes ahead of schedule which was perfect for us since we needed to go out of town. Thanks for doing a fabulous job!

Ja
Review №55

Had a washer and dryer delivered and installed. Delivery was very fast and the two gentlemen that did the delivery and install were very friendly and careful. With wood floors we are always careful, and these gentleman were respectful of our floors and did everything they could to be careful. We have a unique dryer vent setup that they didn’t have parts for, but they hooked everything else up perfectly and offered sound advice about how to hook up the dryer vent to our weirdly places vent to the outside. All-in-all very pleased.

Be
Review №56

Excellent service and friendly abs professional delivery.

Om
Review №57

Just received our delivery today and the service was impeccable! Called the day prior to give us the three hour window and 30 min prior till delivery today. Customer service was great! The two gentlemen were professional and on-time! Couldnt be happier.

Di
Review №58

Two wonderful associates were kind and even early! Helped answered any questions.

Ju
Review №59

XPO delivered a queen bed set to our granddaughter this morning at her home. I must share my daughter and granddaughter reported they were very kind and professional in every aspect. They set up her new bed set and removed her old mattress in less than a half hour WOW, we are very happy with their service. This also includes updates to me by text throughout the process after our initial purchase right down to a call when they were 30 mins away. Thank you XPO you exceeded our expectations and we will share our positive experience with many others!!

Ro
Review №60

The delivery guys were prompt and courteous. The only thing I am not happy with is that there was no call the day before and I woke up to a text saying it would arrive today. I have a couple more things coming and hopefully they will warn me the day before so I can make sure I’m at home. Turned out good this time because I had the day off.

Ni
Review №61

XPO delivered a treadmill - excellent communication throughout the entire process. Delivery drivers were extremely helpful and courteous. An example of excellent Customer service.

Em
Review №62

Good communication. Met delivery and time set. No trash. Clean job. The guys have good manners and explain the product to the best of their knowledge.

Re
Review №63

Excellent service. Called the night prior to confirm my deliver window, called at 20 minutes out prior to deliver. They were polite and very professional.

ic
Review №64

Just delivered our new bedroom set, arrived 30 minutes early and everything arrived safely.

ke
Review №65

I received a Pelton bike by Pops and Michael very professional ill definitely be going through xpo again

Au
Review №66

They screwed up a washer / dryer order that I had been waiting two weeks for. My existing set kicked the bucket, and Ive been going to the local laundromat. They refused to take the washer / dryer (His invoice didnt have removal on there, but my invoice did. I clearly paid for the service). I couldnt receive the units, as I had no means of moving the existing ones, or any way to dispose of them myself, thus me paying for the service... Now im on hold to see how much longer ill have to wait. Such a joke.Edit:They said theyll reach back out to me, AFTER 24-48 hours to set up another deliver date. I truly wish I could give negative stars. Absolute mess. PLEASE make sure they have the invoice correct before they leave, or you could end up like me!

aa
Review №67

They 2 young kids came in and set the peloton up. They were very professional and explained all i needed to know about the use. The touch screen has so much you can do you may want to call customer service. The bike is awesome and everyone in my household is excited to get in to better shape.

Ch
Review №68

Communication throughout was awesome!Courteous and professional service!Very satisfied

Ch
Review №69

Professionals that was accurate on the delivery.

Ba
Review №70

Just received my Peloton delivery today and the guys were great and very professional. They were running ahead of schedule and called to see if they could bump up my time, then indicated they would be arriving in 15-30 minutes. Delivery was quick and all they had to do was attach the touchscreen since they already had the bike assembled. They showed how to adjust everything and made sure I didnt have any questions. The only reason Im rating a 4 instead of a 5 is because they didnt stay long enough to make sure everything was working properly. The metrics on my bike werent working and it took a pretty lengthy chat with Peloton tech support to figure out it was only a loose cable. Had they stayed another 10 minutes, they probably could have saved me 30 minutes with tech support.

No
Review №71

Russell and the other gentleman were beyond professional. I highly recommend their service. Thanks again!!!

Gr
Review №72

Great service. Excellent communication and on time. Did an excellent job setting up my Peloton in 10 minutes.

Me
Review №73

I got my Peloton bike today! I received a call 15 mins out, they were on time and the gentlemen were very professional. Delivery and setup was quick!

Am
Review №74

Had our peloton delivered today, great service! They were fast, communicative and thorough!

Br
Review №75

Had a new fridge, range & dishwasher delivered and installed. Both men were professional, respectful, knowledgeable and quick. Zero complaints!

Ma
Review №76

XPO, Very courteous, on time and professional. The crew took time and were careful in unloading the boxes.

J
Review №77

The new bed was delivered well within the delivery timeframe and I received the head’s up phone call 20 minutes before. The two guys were fast and friendly. Thanks!

Ka
Review №78

Great job! Very professional and set up my Peloton Tread in a very timely manner.

Sa
Review №79

Fantastic service. Very thorough explanation of product and setup.

Ra
Review №80

Set up my new couch quickly! No mess left.

J
Review №81

Russel and Kerry did a great job delivering and setting up my new Peloton.

wa
Review №82

Very professional guys explained everything very thoroughly.

Ha
Review №83

Great service!! Quick and pleasant delivery of my peloton!

Do
Review №84

Thank you so much XPO. Your drivers were wonderful, helpful and professional.

Co
Review №85

Friendly, helpful, and totally efficient. They were in and out in 15 minutes when delivering my Peloton!

Am
Review №86

Very detailed delivery times and friendly drivers. Thank you for your service to Screven Georgia! 🙂

Vi
Review №87

They were great - and on time! Great service

Ge
Review №88

We received our 30 minute delivery call, as well as updates along the way. So grateful for the delivery men and their helpfulness in getting everything in the house and set up!

Ha
Review №89

Item not delivered on time. When I call them to check on its status they report it is damaged and ask if I want to accept it. Wasted all day waiting for them.

Je
Review №90

Friendly, professional delivery from terrific personnel.

Da
Review №91

Did a great job and timely delivery

Fe
Review №92

Delivery drivers were absolutely wonderful

Mi
Review №93

Fantastic service! Early, professional, and friendly!!

Al
Review №94

Great delivery

Information
11 Photos
94 Comments
4.8 Rating
  • Address:11660 Central Pkwy, Jacksonville, FL 32224, United States
  • Site:https://www.xpo.com/
  • Phone:+1 866-373-7886
Categories
  • Mailing service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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