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O&R Alterations
233 G, Western Blvd, Jacksonville, NC 28546, United States
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He
Review №1

***Future brides bewareI took my wedding dress here for minor alterations. All I needed were the straps to be tightened a little bit, have a bustle added, as well as a glitter liner added into the skirt of my dress. When I brought my dress in, Oscar pinned the straps and told me it would be no problem to get the glitter skirt added in below the first layer of the dress. When I took the dress off, one of the pins on the straps fell off, I asked him if he needed me to put it back on so he could repin it in the correct place and he told me it would be fine. We scheduled a pickup date and the night before I was supposed to pick it up he called and asked if I could give him another day. I had no problem doing that but he then was asking questions and when I reminded him of what I had paid him to do he said “oh yeah I remember now”. This was my first red flag as it seemed he had waited until the day before I was supposed to pick up to even work on my dress. When I picked up, everything we agreed upon was done wrong, differently then agreed upon or not done at all. The straps were tightened way too much and were digging into my shoulders. We had agreed upon one bustle and he had done a three spot one. And the glitter skirt was added in to the very bottom layer of the dress where it couldn’t even be seen (the whole point of adding it). When I told him of my concerns. He was not accepting of his mistakes and kept telling me that’s not what we agreed upon and that what I had asked for couldn’t be done. I was extremely disappointment but trusted him, as the professional, when he told me the skirt couldn’t be added under the first layer like I had asked. I am getting married out of state and left a few days after pickup. When I contacted a new shop to help me fix the dress, they told me adding the skirt was not a problem at all like he said it was. When I called to ask him for a refund since I had to get everything he had done redone, he handled the situation by yelling at me over the phone and telling me “he didn’t care” when I told him it was unprofessional the way he had handled the situation. Perhaps there was a true misunderstanding due to the language barrier, but I have never been so disappointed and treated so poorly by a business.

Ap
Review №2

I highly recommend O and R alterations. I purchased a dress from a designer that I love, but it was only left in a size not for me. I took the dress to O&R and they were able to make it to my size by adding a panel on either side of the seams. The work was done exceptionally well, you can hardly tell anything was altered. The shop is quiet and quaint. They make you feel cared for indeed. The price was very reasonable for what was done. I have now moved out of state, but I think I will return to have any other work done!Thank you O and R alterations! You made my dream dress a reality!

Le
Review №3

The people were pleasant and very professional. Pricing was very reasonable.

la
Review №4

Nice, clean, and quiet place. I have used the service a few times with no complaints until now. I went in for the alteration of two distinctly different pairs of pants. One was returned perfectly the other way to short. I decided to have a conversation with the male not sure if he is a manager or what I went in with both pairs of pants and the boots I had on originally. I immediately complimented the pants that was completed to perfection before addressing the issue of the other pair. Unfortunately, HE was not receiving or accepting a clear error on his behalf as a professional, he handled the situation by speaking over me loudly and telling me several untruths about our initial conversation. Perhaps there was a true misunderstanding but regardless yelling or speaking loudly at a customer is not a resolution. Certainly, I am worth speaking to with respect especially if I spent money with your business. Lucky for you I am not ignorant; therefore, I respectfully informed you that I will not argue or yell with you but instead I allowed you to show a lack of professionalism and let’s just say class. Again, thank you for the amazing work on the one pair of pants as for the other I will donate and move on with my life after posting this review.

Le
Review №5

I just needed some length taken off my prom dress and they did it perfectly.

Ky
Review №6

I have been stationed on Camp Lejeune for the past 3.5yrs and found them after a miserable experience with on-base tailors years back. I was recommended to O & R by an old work friend and have used them since. I’ve had multiple alterations done on trousers, shirts, and coats and every time it has been quick, pristine, and a very affordable experience. I would absolutely recommend O & R for any tailoring needs. They’ve even rushed a last minute Service A coat for me for a formal ceremony and had it done in two days. I’d rate higher than a 5/5 if I could!

Fr
Review №7

They do not do measurements at an alteration shop, enough said.

Da
Review №8

A quiet, clean tailor shop. The changing rooms are private. Staff was very kind and the rates are affordable. They were the only shop in town able to alter my wifes dress on short notice during MC ball season.

Do
Review №9

Oscar is very nice and did a great job on time for price paid

ju
Review №10

The gentleman was very nice and did very quality work! He spoke Spanish and some English and was very helpful! I went in for a zipper repair and it’s looks as good as new!

Ro
Review №11

AMAZING!!! Really the only word that comes to mind and still doesn’t describe this place good enough. The staff here is so friendly and so helpful. You dont just feel like a number to them, Ive been here multiple times dropping and picking up and the yound lady at the front counter has always remembered me. I work for the Sheriffs Office and they were able to alter my uniforms. They have also altered a formal dress for my wife. I couldnt be more happy with the results. I will continue to always use this place and recommend it to whoever I canThanks guys!!!They do speak Spanish

Je
Review №12

Did an amazing job on my dress that needed to be taken in.

Mr
Review №13

Awesome and cozy small business owned location with great service and timely turnaround time. Perfect for all your MC Ball, Prom, Holiday Events and all other alteration needs!!

La
Review №14

This place is honestly the best. Not only the prices are reasonable, the owner is very flexible and willing to work with your schedule. I had to get my uniforms done in less than a day and he made that possible and to include he let me pick up my uniforms on the following day which is when his store is closed but still allowed me to pick it up understanding my situation. This is my number 1 spot now.

ca
Review №15

This place is legit. They provide accurate service and have a great policy on time restraints. I went there with a quick turnaround time on a pair of of pants that required hemming and I needed them for an event the next day. They worked with me and I had them in hand in less than 24hrs. The order was perfect too. This place is awesome and I will be a returning customer.

An
Review №16

Always been my go to shop. They have always had far better turn around times and customer service is above all. Great family owned business with outstanding work!

Am
Review №17

A family run business. Always friendly with great help and great service. Fixed my dress and altered it. The dress looked like it was made just for me! My husband got his deputy uniforms alerted here as well. They remembered him after just 1 visit. His uniforms fit fantastic as well. Very happy.

Cr
Review №18

Great place for alterations. Had my uniforms/suits done here. The Wife had a dress with unusual material that needed to get altered and although they didn’t have the material ;they were willing to still work on it if we provided the material.

Ha
Review №19

HIGHLY RECOMMEND! The owner is AMAZING. I came in one day before I needed my dress for the ball and he did it that exact day within 20 minutes. He didn’t say no or turn me away, and he did a fantastic job! I am so satisfied with the service and with the dress itself. Definitely the best alteration place in Jacksonville!

Ad
Review №20

Staff are very kind and professional, and the quality of the workmanship is top notch!

Ch
Review №21

We had to get alterations done in a quick pinch due to travel and lack of time for an upcoming ball. So we coordinated with O&R ahead of time, and they got the job done within the hour. They went above and beyond and also steamed the uniform on top of finishing the alterations early. We are so pleased we went with O&R. They are great folks, and care about there customers. Again, very satisfied and they beyond exceeded our expectations.

Pa
Review №22

Oscar was able to service my uniform right before a big day. Great customer service and my dress blues turned out great

Ar
Review №23

Oscar and his wife are beyond wonderful! I just got my wedding dress altered by them and I will take anything I need altered back to them. My dress is very elaborate with delicate lace. They took my dress apart (scary, I know!) And altered the length and put it back together so it would be the same dress. It turned out beautifully. They are an excellent value for the work they do. They are also the most honest people, which I value more than anything. I highly recommend them!

Ho
Review №24

I was referred to O&R Alterations from the place we purchased my daughters senior prom dress. I was very nervous because the dress had lots of bead work at the top and needed to be altered in many places. Upon first looking at the dress, Oscar offered no apprehension at the amount of work to be done, which really impressed me and put me at ease. When returning two weeks later for another fitting, he had completed a lot of the work to the dress. I was worried about the dress slipping down while my daughter wore it so he fastened little clips inside to actually attach the dress to the bra. He finished the dress three days later. The dress was beautiful. It fit perfectly. I would definitely recommend this business to anyone. He and his wife are very professional. Their space is in their home, but it is private. He listens to your concerns and knows exactly what to do to fix it. The cost is reasonable as well. We were very pleased with the services provided and if we need anything altered again we will be back.

De
Review №25

O and R Alteration has really went above the call of duty for my daughters wedding dress and my granddaughters flowers girl dress. They made it so beautiful and we are so happy to have them. They gave us such wonderful service. My daughters wedding gown is so elegant and beautiful. They have really been A BLESSING to us. THANKS A MILLION!!!!

Al
Review №26

Thank you Oscar!!! My daughter looked amazing in her wedding dress and we truly appreciate the quality work that was done with the alterations needed!! The work was beyond professional and it could not even be noticed anything was ever done.

Na
Review №27

Professional, kind, and time sensitive. O&R altered my military uniforms, and they turned out sharp. I eagerly brought my business back to get my wedding dress worked on. Oscar incorporated a lace top I purchased from Forever 21 onto my satin dress I bought from Davids Bridal. O&R made my idea a reality. What a fun experience!

Ra
Review №28

One of the best tailor experiences I have ever been a part of. The tailor was helpful, professional, and very kind. I came in with uniform that was damaged by another tailor and he was able to undue their mistakes and tailor the coat to perfection. I highly recommend him to anyone with any tailoring issues. His pricing is fair and his service is quick and high quality.

Ma
Review №29

Quick and reliable.

Ja
Review №30

Oscar did a great job on my daughters bridesmaids dress for her sisters wedding. He not only made it look the way it was meant to look; but he did it fast! He was affordable, half of what Davids Bridal wanted to charge me for just one of the alterations we had done by Oscar. I highly recommend you take your alteration needs to him. He mentioned he also makes dresses.

Sh
Review №31

They are awesome. I wanted a vest made for my childs prom and it eas last minute. They came through for me. It was so beautifully made. Could not be more pleased. I would recommend them to any and all. You have my business that is for sure. God bless. I will post pic of vest.

Sa
Review №32

O & R are fantastic!!!. I had a formal dress in need of pressing, and I needed it done in a couple days. I went here, tried it on and I was actually in need of some alterations. He has a great eye, and knew exactly what I needed done. He did my dress in 2 days and it was perfect!!. He also makes dresses himself. The establishment is very nice and they are very nice. He also placed chevrons on my husbands uniforms in one day. He is very well priced, and worth every penny. I am definitely having him make my dresses in the future. I highly recommend them!!!

Ja
Review №33

I dropped off my dress this morning (03/19/2016) to get altered and later that day around 1600 the dress was completed. When I tried on the dress, it fit better than when I brought it in. The pricing is very reasonable and they are very nice people. The best part is that they are very CLEAN!! They are wonderful people and I am recommending them to everyone that I know.

Ch
Review №34

I was extremely satisfied with my experience at O&R Alterations. I brought 5 different pieces to O&R to be altered. A formal jumpsuit, a structured kimono jacket and several pants. All were done to my specifications at a very reasonable price. Turn around was only a few days. I will be back!

De
Review №35

Id give it zero stars if I could. Unfortunately I had a very bad experience and would not recommend him to anyone. He held my dress for an entire month and didnt even fulfill what I was paying for, then didnt try to give me my money back or offer to fix it. He almost ruined my $450 dress, thankfully I took it else where and the lady was able to fix and add what I asked in only three days and it came out PERFECTLY. Oscar did not measure me, take into consideration my height, or make any markings on the dress when I had it on, due to that the dress didnt even fit after leaving here, I wouldnt be so upset if he at least offered to fix it, but he didnt. He simply told me there isnt much more he can do.

Sa
Review №36

Great alterations company! They did my work shirts for a great price and SUPER quick! It was great service

Ca
Review №37

Ive been here several times and they have always given extra care towards my alterations. Theyve done my wedding dress and ball gowns and even added special touches to my bustle. They are incredibly nice and talented and I will never go to anyone else for my alterations

Mo
Review №38

I brought my wedding dress to O&R for the fitting process, and I was not disappointed! Oscar and his wife are such nice people to deal with and made sure every detail was perfect before the final pick up! O&R has reasonable prices for amazing quality and service!

L
Review №39

Highly recommend this place! Wonderful friendly couple who made me feel so comfortable and confidant in having my gown altered there. Oscar had my beaded lace wedding gown ready in 1 week! It was extactly how I wanted it:) so so happy with finding this place!!! Oscars prices are unbelievable and ESP for the quality work that he does! You will not find a better place than this and ESP for the costs! Well-deserved five stars!! I see why their rating is perfect:) Love them!

Ev
Review №40

Small family run businesses are very refreshing. Especially with friendly helpful people like these. Worked miracles and helped me out of a tight spot. Definetly coming back next time I need them.

Cl
Review №41

This place can rush uniform alterations in 15 minutes for $3 more. But if you like your style of hangers dont turn it in with the uniform because they took my fuzzy hanger 😂😂

Al
Review №42

Fast, friendly and affordable. This family run business did an impeccable job with a 50 yr old wedding dress, remaking the entire bodice while maintaining the integrity of the vintage lace. Will definitely be returning for future alterations both civilian and military.

Kr
Review №43

Mr. Oscar was very professional, timely, and did a great job. We took a wedding dress that needed to be lifted off the ground some and only gave him 5 days to get it done over the Christmas holiday. We were very pleased and will definitely use him again and recommend him to others.

ke
Review №44

Highly Recommended! I brought my wife dress at this place alteration at the same day the ball and he hook it up and did it in less than an hour. thank you so much!

Br
Review №45

I bought a wedding dress and it was too tight on my waist. I brought it to Oscar and his wife and when he was done( in less than a week) the dress fit better on me than I ever though possible!!! I felt like a princess going to her ball. If I ever have anything else I need altered, I will definitely be back!!

Da
Review №46

This place is THE BEST TAILOR in Jacksonville. Excellent service and prices. You wont be disappointed if you dont go to this place you are missing out.

Me
Review №47

LOVE THIS PLACE! He always gets the alterations done in time, even when working with tight deadlines. Very reasonably priced and FABULOUS work. Highly recommend.

Ho
Review №48

I would definitely recommend them to any and every one! I had to rush and get my bridesmaid dress altered for my sisters wedding in less than a month and they had my dress finished a week after dropping it off and it is perfect!! If you need a dress altered this is the place to go!

Ji
Review №49

Oscar re-tailored my ill fitted suit coat, vest, and pants. The turn around was very quick, his prices were fair and he did an excellent job. Highly recommend.

La
Review №50

I am really happy with my dress !! I took my ball dress for an alteration and is all perfect and also On time !! Thank you very much Oscar. I highly recommend this Alteration place also for Suits and military uniforms, my husband bring his uniforms here all the time, thank you again!!!

Ma
Review №51

I took my suit and dress shirt to get fitted by Oscar and I couldnt be more pleased. The whole ensemble fit like a glove, from my newly hemmed pants to my slimmed jacket. Oscar is an artisan and his work is of the highest quality, but the charges are minimal. Guys or gals, whatever you need altered or fitted, see Oscar!

Mi
Review №52

I took a denim jacket to them to replace some pieces in it with a different color fabric that a previous tailor could not even start on because they said it was too hard of a project. They had it for 5 months and all they did was unstitched one shoulder. I took it to O&R and they got it done in three weeks and it turned out beautifully. Exactly what I wanted and it looks like it came from a factory. I highly recommend this tailor.

Os
Review №53

The best service you can find. Friendly and welcoming. Oscar and his wife Rosa were able to alter my fiancé s dress the day before the event. Timely and professional, a master of the art.

Ka
Review №54

I had to drive 1 hr to get to this place and I am glad I did. I am absolutely satisfied with Oscars work and professionalism. I had to get my ball gown fixed and when it was done you cant even tell there was any correction made on the dress. He is super busy and my only ADVICE is that you really need to give him enough time to get the work done. Also, make sure to FOLLOW UP and check in case receipt is lost. Unfortunately, this actually happened to me he misplaced the receipt for my dress and I am glad I called few days before my pick up date and he was able to locate my dress and get it done on time. Overall, great experience, humble and very down to earth people.

Ja
Review №55

Had some slacks hemmed to fit. Great service and price. I think I found my tailor for the future.

Cl
Review №56

I have no words to express what I think about them... but they are simply awesome! They took care of the length of my evening gown and so I had the opportunity to prove the nice job they do with every customer. Besides, my husband had a last minute issue with a jacket (minor stuff but not less important) and they helped us out with it! Im so grateful my husband and I found them. Super polite and responsible people, work perfectly done and a fair price. Why would you be looking for somewhere else if you have it all here?!?!My husband and I recommend 100% this place to all those who are looking for quality.

Ta
Review №57

OMG the best experience ever! Not only were the prices affordable but they even had my item done within one day. I recommend them to everyone!

Ja
Review №58

Brought in two work jackets with broken zippers. I left with one jacket already fixed. The other jacket they replaced the whole zipper. They were tan military jackets and they even color matched.I noticed a lot of dresses (prom and nicer).

St
Review №59

Great small business for formal Wear like suits and slacks they need to be altered. Would recommend.

Me
Review №60

Definitely recommend O&R Alterations! They have friendly staff, great prices, and can get it done extremely quick!

Ha
Review №61

Quick service and cheap prices. Oscar is the best, and such a nice person, too!

Lo
Review №62

Quick turn around, affordable, and decent work for the price

An
Review №63

Amazing, best tailors/alterations in town by far! They do gowns, uniforms, anything you need and they do a great job!! Defenitely go here! They will be opening a new location on western by Island sun tanning salon soon!! Im excited to see their new place open!

tr
Review №64

Awesome place to go they do good work for cheap and quality and they know how to do air force uniforms

Ra
Review №65

Pricing is outstanding and the timing. I will always use this place to get alterations.

An
Review №66

Oscar altered a dress for my daughter, he missed the finish date however he was very eager to make it right by offering to deliver the dress to my door. The finish product was awesome....Thanks

Ap
Review №67

They do a good job. It takes about 2 weeks to get a garment back.

Th
Review №68

Great people who can do emergency wprk in record time

Sa
Review №69

Hes very kind and is able to get my hunsbands uniform done by the next day!

De
Review №70

Had a a few stars and potent and dress shirts that needed to be altered and Oscar and Rosa did a great job!

Me
Review №71

Great price for suit alterations! Staff really knows their stuff

Jo
Review №72

Oscar does great work for a fair price. My go-to tailor in Jacksonville.

ce
Review №73

GREAT work and very friendly, I have taken all my suits to them and I couldnt be happier. Very affordable price and all my suit look and fit great, love this place

Ni
Review №74

Good work at a low price

Ad
Review №75

Great work, affordable pricing, and done in a very timely manner! I will return for sure

Ri
Review №76

He did an awesome job on my dress

Di
Review №77

Excellent job!

Al
Review №78

Great service!

El
Review №79

Great service

Ex
Review №80

Amazing service

Gi
Review №81

Congratulations!!!!!

Information
7 Photos
81 Comments
4.9 Rating
  • Address:233 G, Western Blvd, Jacksonville, NC 28546, United States
  • Site:https://onralterations.weebly.com/
  • Phone:+1 910-353-3337
Categories
  • Clothing alteration service
  • Embroidery service
  • Tailor
Working hours
  • Monday:11am–7pm
  • Tuesday:11am–7pm
  • Wednesday:11am–7pm
  • Thursday:11am–7pm
  • Friday:9am–3pm
  • Saturday:Closed
  • Sunday:11am–7pm
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