Terrible experience with Republic Service. I got a Gravity Bar installed and it took them 2 weeks to come get it installed and then they installed it wrong the first time where the dumpster was shut closed and I couldn’t open because the bar was rusted out. I called back right away telling them about the situation and it took them an entire week to come by again and then they fixed it wrong again the second time…The gravity bar opened even if there was a lock on it . It took them another few days to come by and fix it. Then when I reduced the pick up frequency of my dumpster someone in their department didn’t reduce my bill to reflect it. Just an overall frustrating experience for me to need to call constantly to get them to fix things that should never happen in the first place. Also the customer service line has a huge wait before you can get to an operator

These guys are phenomenal! The driver for Timbercreek apartments is an absolutely sweet person. I have an autistic three year old who is obsessed with watching the garbage truck run, and he always waves and gives a honk for her! Thank you so much for making her days awesome!

Told me a price/ quarter then sent me a statement for more than double what they quoted for weekly can pickup. 1 canMade me pay first quarter upfront then sent me a statement saying i still owed over double what i had already paid.i even asked if that price covered the first 3 months and she told me yes and said the next quarter would be the same.

No issues with actual trash pickup. Issues are with Republic’s sales practices, rates, billing, and customer service departments. In a word all of those were horrible. We switched to Republic and also got my grandparents to switch to them after we were contacted by a Republic salesman. We were told a certain rate, no container fee, first month free, and that rates should not go up. First bill, we were charged for everything. The salesman quit answering calls as soon as we had issues. First person we spoke to at customer service didn’t fix the issues and we were charged a late fee. Finally got it fixed. Within a year, rates kept increasing. Finally got that fixed. Then, my grandparents passed away and the executor of their estate sent repeated requests with adequate documentation to have service ended. It was never resolved. Republic called my personal phone for 6 months regarding my deceased grandparents account. 3 people at Republic promised to remedy the situation, and never did. Soon after that, rates started going up again. Called in to have rates fixed and got someone who was unhelpful, rude, and unfriendly. Dropped them soon after. In summary, horrible experience.

The guys in the trucks are nice and professional. the rest of the company is the typical multi billion dollar big Corp trash....yes I said it. they double bill, illegally charge you on autopay, increase the bill silently and they never answer the phone. if they do, the call center never puts the order in. we quit and switched to Les Newells Trash Service. 1/3 the cost and 0% the headache m plus,Newells is locally owned and operated.

Very unfair business practices. I wont complain about the trash pickup; it never seemed to have any issues, hence the 2 stars instead of 1.The real problem was with their billing department. When I originally called for a quote they gave me a high price, so I told them I wasnt interested. Then someone called back with a very fair price, so I went ahead and hired them. After a while their prices seemed to creep up a few dollars every quarter with no explanation. I called and complained about this, after which they credited my account (fair enough). However, after another quarter the prices rose again. This time I had enough, so I terminated their services.The icing on the cake was when they charged me a recovery fee for their trash can. Yes, the can that they owned, that I was paying them repeatedly to use. They charge you to come get their own property, which was undamaged by the way.Please save yourself the grief and give your money to someone else.

The highway north of our village closed due to extreme flooding June 13. Our bill was paid a day or two prior for the next three months.We set the trash by the road on Monday night, June 17 to not forget the next days pick-up. We left on vacation the following morning.We got back from vacation Saturday, June 29 to find our trash still full. Could not do anything until Monday during business hours.When I called I was told not to worry because Tuesday was our regularly scheduled. But it was not picked up.After a few more phone calls, promises for service, and still a full trash can, I was angry and told them to come get their can and the trash and keep enough of my money to cover this last pick up.Keep in mind the highway north of our village was closed. The highway south of the village never closed. We had business as usual from our post office, and other delivery services. Republic has stations several miles to the south and to the east of us. When traveling through other towns nearby I could see emptied Republic trash cans with lids fully open.July 16, I was sent an email, with balance they said they owed me. It said your current invoice is now available to view in your online bill account. When I clicked in all I saw was a picture of a page with the corner folded and a sad face in the middle. And I still had a full stinking trash can in front of my home.August 15, I was sent another email exactly like the previous one; except, they had shaved about $30 off the amount they owed me. Still clicking the link I still saw the same sad face on a dog-eared page. And the unemptied can was still there fermenting in the 100 degree weather we had been having.Seeing where this was headed, I went to the Better Business Bureau. The very next day the can was gone.I have to this day never recieved in the mail another invoice since the one mailed to me and paid in June. Nor have I been emailed an invoice I can actually read. No refund either.

They do a fine job and the can holds a lot. Great communication when there are changes! But, everytime I get a bill its a few bucks higher. Used em for about 2 years and I started less then 50$ and now pay almost 70$ (every 3 months).

If I could give this place a 0 star I would. Our trash gets missed all the time. Then we are stuck with a full trash can for another week. Paying for services we arent receiving. Used to be a good business till the last few months.

I would not give a one star after this morningThank you for leaving the extra trash all over front yard I had to pick up....tearing up my bin and we can go on....I should have taken videoAnd as I tried to wave person down he was laughing from his truckIt shows Jackson Missouri but in Anna Il

Do not try to reach them by phone. You cant get a human.

Always miss your house and then refuse to come back and get it. I fired them.