Ill start by saying this is a 100% unbiased review. I used this company because this is who my home warranty company is connected with in the area. The story begins as I was dealing with a clogged floor drain in my basement and weighing my options as what to do. I saw it was covered under my warranty, so the warranty company assigned Prestige once I explained the issue to them.The rep came out and poured a bottle of $5 sulfuric drain cleaner. I explained that I had poured about about everything down the drain that I had found. I told them the source of the clog was more so in the washing machine runoff instead of the floor itself. I was told to wait an hour and the water should slowly drain out.Fast forward an hour later and the water was still standing. I called them and they said theyd have to file a unsuccessful claim to the warranty company. 2 weeks later, and only after we called, we were told that the claim wasnt filed but they would send it in as soon as possible.In the meantime, Prestiges report that was filed to the home warranty company made a claim that drainage pipe had collapsed and labeled the incident as slab leak.If youre following along, nobody looked in the drain itself, or even made any claim to make an attempt to actually check the drain blockage from Prestige. The work was outlined to start digging and replace the drainage pipe immediately.After a couple weeks of discussing with the warranty company of what to do, they explained that I did have the option to locate another contractor to come and examine the issue and correct if possible. Another company came, looked for the drain clean-out and immediately wheeled the auger down to run through the washing machine wall drain runoff.After about 20-30 min, the drain was open. There was a small piece of tree root lodged in the drain and stopping water from draining. We had suspected such a thing but wasnt completely sure about correcting the problem ourselves since we have old pipes.Total cost, $250. Not the $2000+ Prestige had quoted.Since we went through a warranty company, prestige had so much money guaranteed. They then tried to double-down and max out the warranty allowance money on our contract, and we still would have been responsible for $1000+ and countless hours of the final repair.I do not recommend this company for plumbing at all. Im not aware if the warranty company will seek another partner contractor in the area once the service reports are compared, but they definitely should. Either option is affordable for us, but had this been somebody struggling to make ends meet, they could of lost major things they depend on paying for something like this. This case was nothing short of fraud.To Prestige-dont take advantage of your customers, not everybody will just hand you money when you guess what the problem is. Theres enough going on in the world that the last thing people need is a contractor to take advantage of them. If this was a senior, disabled individual, etc, on a fixed income, youd be threatening their way of life.

The company was called out to repair a leaking toilet leak twice which has caused water damage to my living room and lower level cieling. Their technicians started repairs on the leaks and never returned back to complete the work which are problems they made worse. I had to repair the toilet leak because the technician left it leaking and said he be back but was a no show. I contacted the company numerous of times spoke with their technicians said they would get with their boss Elijah about the issues and it has been three weeks and no response. I have to find someone to repair my cielings. I used them because of home warranty. If you are a gambler the odds of them fixing you problem is against you.

From the initial call to the service, Prestige did a wonderful job on our HVAC repair. Clint Y. showed up on time and was very professional. He took the time to explain all of our options and fixed our ac unit!This is our first time using their service and after this experience, we will be back! Highly recommend!

I am very pleased with Clint Y and his crew for the new ac and heater they installed yesterday. Thorough and professional, so I will highly recommend!

I cant say enough good things! Everyone I talked to was professional and courteous. They worked in a timely manner installing our new AC unit. Most of all I felt very comfortable asking questions and everything was explained in a professional manner. Highly recommend!

Ive used Prestige for both plumbing and HVAC work. Ive always been satisfied with the work they do.

This morning Clint fixed the cooling part of my AC ....He was so friendly, quick and professional and did a great job ....I do recommend Prestige Plumbing And Air and in future they will be my choice for AC Repair and Servicing ...Thank You

Clint replaced our water heater, was very professional, did the job well and in a timely manner! Would definitely recommend to others and use again!!

Fast, courteous and professional!! The techs do the best work around!

Fast, fair and professional. Completely satisfied

I recommend this company to anyone! Very professional and they gave great customer service. We had miscommunication and I thought they didn’t do a job. He personally drove to our house to see what the problem was and handle the situation very professional. I ended up not knowing what I was talking about. But the point is he came back and was gonna fix whatever and to make sure I was happy. And the jobs he did get done turned out fabulous! I’m planning on using their service again in the near future.

Decent company that my home warranty company contracted. Took the guys coming out twice to figure out the issue I was having. Every time I called the main number the lady who answered was unfriendly and borderline rude. The guys that showed up were nice though.

Great company! Highly recommend these guys! Also, their office kitty is the cutest :D

They were slow and high priced, and they took a cash payment and then tried to bill me.

Clint was very professional and timely with repairs