They offer a free inspection then when you call I get a rude girl trying to weasel out of it. Then they say they’ll service my area then my landlord calls and they tell him no they don’t. Get your act together

Had a great experience from the initial phone call, to the same day visit, to the reassuring pest control technician. The pricing was good and the 30 day guarantee gave me some reassurance.

I have been trying to cancel my service as I dont feel it is worth the money, but no one at Erlich seems to be able to help me. I have tried contacting them twice now. During the latest attempt ( Aug 22, 2016 11:43:38 AM EST), I explained the problem and they said someone would contact me within 48 hours, which did not happen. Here is the transcript:info: Thank you for choosing to chat with us. An agent will be with you shortly.info: You are now chatting with Sai X. How can I help you today?You: Hi - Im a current Ehrlich customer, but I would like to terminate my account.You: Could you help me do thisSai X: What I can do is send over the request to the cancellation department and someone form there will call you to confirm.Sai X: Will that be okay?You: Yes, how soon should I expect the call? I already tried contacting someone and no one ever returned my call.Sai X:You should receive a call within 48hr.Sai X:May I have your name, address, and reason of cancellation please?You: Sure: , reason of cancellation: not enough value for the moneySai X:Thank You BethSai X:I will get this right over to the correct department. And someone will be in contact with you.You: Thanks very much, Sai.Sai X:My PleasureSai X:Is there anything else I can help you with today?You: That will be all; thanks. Have a nice day.Sai X:If there is nothing else I can assist with today then you have yourself a great dayUPDATE 10-16-2016: After I contacted the Better Business Bureau, the issue has been resolved: BBB complaint ID: 11706282 --According to our records for Beth Fischis account, the service was cancelled on 10-31-16. [sic] Her request did come into our retention team on 10-28-16. [sic] We did not provide any services outside of her corrective services provided on 5-16-16 and 5-25-16. Ehrlich only charges for services rendered. The Pestfree 365 was never started thereforeno charge was made. Mrs. Fischi owes nothing. We apologize for the confusion with our phone service. Since the incident our customerservice team has been working diligently on correcting wait times and communication errors.Sincerely,Christopher SablichService Center Manager