Staff are knowledgeable and helpful. Service has been reliable and I have had no issues with it over the 4 years Ive been with Spectrum.

Grant was very helpful. Thanks!

The staff here is very helpful. Before I came to this store, I tried to call the customer service to cancel my internet service. It took forever to get someone on the line, then I needed to answer a lot of weird questions, and finally the agent hung up without saying anything because I couldnt understand one of her questions. Then I came to this store, and it took only 3 minutes to cancel my internet service.

Its super simple to get your wifi setup with Spectrum and Mr. Grant was so kind and helpful while explaining all the details to us!

I love how they were able to answer All the questions I had and helped me pay my bill

Terrible service. 6 registers, 3 employees, 4 people waiting for service, and only one employee helping someone. One of them even left for a break with customers waiting.When my partner returned our broken router (which they couldnt or wouldnt replace), she was informed that our bill after dropping services was increasing about 30%, and after complaining, she returned home to find our internet had been disconnected.Theyre either incompetent, or disconnected our internet our of spite for complaining about their pandemic price gouging and monopoly.Either way, that store needs an entirely new staff before Id consider using them for anything. Unprofessional, unknowledgeable, and spiteful is how I would characterize their employees.Avoid at all costs.

Wonderful experience!I needed to make many changes to my parent’s accounts and Miracle, Tabitha and Grant were all very helpful. I could not have made these complicated changes with such ease if it weren’t for them.

There are constant outages and on a good day I have to reset my router twice. This is ridiculous that we have to pay for such inadequate service.

Still too new to Spectrum’s cell service to review that but 5 stars to Miracle in the Ithaca store! She is so helpful, so patient and kind. She remembered me from a previous visit and went out of her way to help me resolve an issue I was having. I’m so grateful!

Cell service is okay, internet is horrible. Internet service is slow, very unreliable, internet cuts out all the time, with random outages, slow, even though they raised their prices (without telling me). Its all we have so they have us cornered, and price gouge accordingly. I live just south of Ithaca currently and its just ridiculously bad. Especially lately. Internet will cut out randomly 2 or 3 times a day or more. I know we have had a lot of rain and thunderstorms lately, but come on. They say no issues, but clearly they have issues. Its not my hardware, that I can tell you.

Did not go there....drove by it on my way out of parking lot it shares with local petsmart.....got treats and food for my cat.

Surprisingly good. Mature, professional, adults were working that day. I still loathe Spectrum, but this visit was good.

Worst internet provider Ive ever dealt with customer service was alright but I called almost everyday due to connection problems and internet turning on and off. They told me it was probably my coverage so I moved to the city and same thing. After that I was so mad that I moved to an area that offered another provider screw that not sure how people deal with these providers.

Got my equipment and out fast. Knowledgeable people work at the store.

Can we just.... ban Spectrum in the US? What a horrible provider. If I start listing all my grievances, Ill be here all night. Trash.

Not only are they one of the worst most dishonest corporate companies around, but even the local staff at the spectrum mobile store in Ithaca are the worst of the worst kind of people, every time Ive been in there theyve been extremely rude, but also possessed literally zero social grace and common sense towards dealing with a regular human. its almost like they go out of their way to be unhelpful and rude towards people. The most reasonable metaphor I can think of is that their social grace is comparable to a pack of hungry hyenas.

When we had our cable turned on we were told it was $69.99 a month after the initial payment for having the stuff put in and all that well here we are 3 months into it and our bill was $100 for some other payments and when we told the guy we didnt want anything over $70 he says well for $100 we can throw in the internet which we did not want its been a hassle this entire time weve had it and Im going on 4 months I recommend DirecTV

There is nothing good about Spectrum from the actual internet speeds to the company policies and occasionally even the service.

Went into the store to get new equipment yesterday and when I walked in at least 10 people that worked there were just sitting at the tables staring at me very awkwardly not saying anything. One woman brought me over to her cubical and kept standing really close to me. Wouldn’t listen to anything I said about how it wasn’t working and I was told by customer care to exchange it in person. Just gave me back the same equipment in a new bag, and set up a technician to come “fix my signal”. And gave me a number for technical support. Which I specifically said I did NOT need a technician and I was already told it was the equipment. I was so frustrated I just took the bag and left. They didn’t help me at all and some creepy big old guy who worked there was yelling out at me “do you live in an apartment building?!?” As I was about to literally walk out which I thought was extremely unprofessional and felt very uncomfortable. Why is it any business of his where I live?!? You need to hire people who actually want to work and help their customers!

The salesperson at Spectrum told me that I wouldnt owe any money to SPectrum for 60 days. I am 30 days into having internet with them and Ive just been charged 114 dollars. What? Why? How is this fair? Where are these numbers coming from? Why was I lied to?

They keep raising their prices without telling me. It was expensive to begin with, keeps going up. I wish they would give deals to long term customers instead of just new people they might keep more business.

Literally one of the most sarcastic and rude costumer “service” reps I’ve ever spoken to. Mariam!!! You could have been much kinder as I gave you no reason to be mean to me! The directions online are not clear and we’re all just trying to do our best out in this world ok!Really wishing Ithaca had another Internet service to buy from as I do NOT want to give them my business again.

It is hard to know where to begin. I paid for years to have wiring for phone insured. I was away for a year and returned and suddenly there was a wiring problem and then told they were no longer covering it (yet somehow the bill wasn’t reduced. Everyone I know pays a different amount for services. The costs go up as services decrease. This is a monopoly in my area. Even where it is a duopoly service will be abysmal. Costs are nothing like this in other countries. Spectrum has eliminated the PBS most relevant to our community and we have THREE “local” broadcast stations that are Sinclair while local stations from equally close areas were eliminated.

If I could give 0 stars I would. When they say you are paying $89/mo (internet/cable) for the first year what they mean is $89 plus $40! Beware the bundle. Should you choose to bundle and then drop one of the services later, you will still pay more for the other retained service than you would have if you only purchased the single service in the beginning.A note about tv, I consistently had difficulties connecting to tv during the 4 months I had the service before I just gave up and canceled.Internet is not the fastest and can be annoying especially if you do heavy computing. Even zoom has difficulty loading on spectrums internet connection. Go Fios if you can.

No help whatsoever. Their advertising for bundle plans is a huge lie. Ive been a customer for two years and was actually trying to upgrade, but they couldnt do it and wouldnt look into it. If I had a choice, Id get my internet service from somewhere else.

The worst customer service ever

The associate who helped was very helpfull and very informative Im not sure who was more exited about the phone me or him happy days 😀

Excellent staff. Courteous, knowledgeable, fast.

The lady was very nice. I was told via spectrum 1800 that I can get a new phone. When i arrived in Ithaca this lady helped me understand everything. I appreciated that cause spectrum definitely gave me the run around

They told me that if I paid so much to get my WiFi back on so I paid it and found out I have to pay another $161.81 to get my WiFi back on. When they promised to put it back on if I paid the $250 dollars.

This location has very nice employees and so far never had any problems. The person on the phone from the 800 # this am calling on a past due balance was a snippy rude person and I could tell that they have a pretend professional demeanor that they were agonizingly struggling with not to be condescending. Get a different job than customer service.

Not once have I felt welcome in this store... very disengaged and unhelpful staff. I have had the same negative experiences with many different agents.The worst is this one agent named Corey who for some reason was very hostile and condescending and even questioned how I signed by signature!! (In a hostile tone he said “I asked you to SIGN this!” after I gave my signature. Who is he to comment on or question my penmanship!?) This has NEVER happened to me in my life. I hope his rudeness is not due to the fact that I am a person of color. I feel even the spectrum phone line (which we can imagine is not the most delightful experience in the world) is several times better than the disrespectful service you have to put up with in this store. Can’t believe I pay for getting treated this way.

Great customer service. Im treated with great service and respect.

Polite employees every time I have gone to pay my bill. No complaints so far....

Ugh...Talking to this company is the definition of insanity.Every time I call I expect it will go differently, but always the same disappointing result. On the bright side, I get to practice patience and tolerance. Which Spectrum consistently proves I have not mastered...Every. Single. Time.

Terrible. Just moved about a week ago and Monday we setup a “self installation kit”. Little did we know it didn’t come with a router so when we installed it we couldn’t even use the internet... I called spectrum, and reasoned with them and they said they would ship a router to our house and it would arrive 2 days from Monday. But after the caller said that even when we get the router we cannot use spectrum until a tech comes out because the apartment we live in hasn’t used spectrum since 2013. We scheduled an appointment for them to come Friday (today) between 5-6pm. Well, after 6pm passed still no technician! We called spectrum and they said they are on they’re way once finished with there other appointment and will call us when on their way. 7pm passed.... 8pm passed... 8:30pm passed. Still NO TECHNICIAN. We decided to call again, and they rescheduled our appointment without us even knowing or asking, and they said they will start billing us July 7th. Even though we signed up for the “first month free”. I’m absolutely angered and disgusted with the lack of customer service and communication with this company.

I set up a Spectrum account by phone and then went to the store to see if I could get a modem. They said they couldnt give me anything because one was in the mail, and wouldnt even let me rent one. The employees were clearly irritated that Id set up my account by phone rather than in the store (even though I couldnt have done so, because Id had to call to see when service would be activated at my building), and basically treated me like I was a customer of some other company. I will avoid using that store if at all possible. It seems like being the only internet provider in town has given them license to treating customers badly.

Was never there

Staff is friendly and knowledge. Fast and east

Customer service was a joke, didnt have the phone I wanted in stocks after being told it was and driving 50 min one way. Manager promised to call.me and set one aside when it came in then never did. When I went back, thats how I learned they got a phone in, customer service was a joke again, manager refused to acknowledge she promised to inform me when phone arrived, and then computer system couldnt process my upgrade and they couldnt figure out why or how to fix it. At this point if it wasnt for the fact the price I pay is great, along with the coverage, Id switch providers.

It is easy to connect to their public wifi. Its been very helpful during COVID-19 while I have been working from home. Its helped me stay under the data cap of my mobile phone provider. I just wish they would extend their coverage so purchasing TV/Internet at my home was an option. While some businesses are still deciding when to open I wish they would extend free wifi access for a few months..

The staff at this location did an excellent jobWent to 5 different locations to get the phonesI was going to switch to t-mobile because spectrum had done a lousy job especially the location on Erie blvd in syracuse there asst.manager joseph Macdonald should be fired but Miriam at the ithacha loction saved spectrum a customer what great job she did and we walked away with new phones

This company is a total scam.Setting up a new service with this company, either in store or over the phone , you will be notified that the lowest possible offer you will get today is some insane ripped off of $80/ month. And after some diligent mouse-clicking and meticulous researching, the sales rep is going to tell you the bargain lies in a package charging you $70/month for internet plus some random lousy TV channels which you can only watch through an app ill-supported by any platforms. And, with some further hard work to assist you with lowering your cost, this guy is going to suggest you to sign up for $60 internet+land line (youre right- its 2020).You will find out their internet-only service costs you $44.99 on their website .However, after all the clicking on the website, you will be required to call Spectrum to finish your order. By the end of this hour-long-waiting call , you will be miraculously charged $55 for internet with TV.Be prepared to spend a few hours waiting on the phone line to cure your over-billing and malpractices if you decide to use their service. Staff are arrogant and combative.I am sorry for those who could not escape this company. Spectrum is the supreme example of the hazards of monopoly.

If there were a way to give this store zero stars, I would. Absolutely rude, mendacious, condescending and useless “service”...and my issue was one that Spectrum Mobile both caused...then couldn’t fix...then refused to fix. I’m now at eight days with no business phone, people in the community think I’m out of business, and the best their customer service people can do is tell me its my problem and shift blame onto a third party that’s actually trying to help me get my business phone restored.

After literally 28 hrs on the phone trying to fix issues with my account I had to travel an hr away to get it fixed. Thanks Nate Vandervort

Good place if you have no other options they really push to upsell everything

Its a cable company...

Adequate service upon sign up, but it is next to impossible to pay a bill! Online, on phone, in person.... they always have a problem. Meanwhile I keep getting bills saying I am behind but they wont accept payment or their system is down etc. They dont even seem to actually be Spectrum - I think it is a charter of some sort. They suck.

Everything very organized, attendants very kind

The worse customer service I have ever experienced. I have been here 3 times, every time as different associate exhibits a condescending attitudeThey went so far as to tell me “they aren’t customer service”Apparently, they only exist to sell you something, after that they could care lessI spend $3000 with them a year!

In and out in under 30 minutes. Try to call ahead though

Waited 45 minutes for my turn because they only had one person helping at a check out and one person roaming to sell products and tell people to sign in. Apparently service is so slow you have the option of making a reservation. I had no way of knowing this was even an option. When its my turn they call out a different M name. I ask if she meant me and I was told no. Then three people who signed in after me where helped before I had to intervene to get a turn. What I needed took 2min to complete now an hour after arriving. Never again!

You would think that on a Saturday there would be more than 1 sales person. Especially when some of the other customers have to do things that take 30 minutes or longer

Nice building, nice people, money hungry company...

Great help!

The service was faster and more reliable when it was Time Warner Cable. The promise of faster speed and better reliability was nothing but a hoax. Interestingly, they now offer a faster speed plan at a premium cost. What we should have gotten to begin with.

Moved from Boston a year ago. I have never experienced slower internet or cable television that is so frequently not working. To date I have had three cable-box changes. I have since canceled my cable as it just never worked. Beware.

My experience was different than most. I had what I thought would be a simple transaction: exchanging an old modem for a new one. I arrived at noon on a Thursday, there were three reps behind the counter and no line. So I was able to walk right up to Brian and he helped me. No upselling, just got me the new modem, the entire process took two minutes.

This doesnt allow you to give something no stars but thats what they should get. The absolute worst in customer service but because theyre the only high speed option for many, they survive. This company should be banned and its infrastructure taken over by the people.

I stopped into Spectrums new location in Ithaca, NY to inquire about pricing of different options to our service. I was greeted and assisted by Sydney. She was rude, arrogant and demeaning, and gave me incorrect information regarding our current service. I then called Spectrum and was assisted by someone who was very helpful and able to provide me with several different options at lower prices for our service.

I wish I could rate the company 0 stars. Theyre only in business because they are the only provider of internet for many in Ithaca--including myself. Not so great at providing service, but excellent at price gouging. There should be some sort of regulation in place to prevent them from behaving in such a manner.

SIGNED UP FOR UNLIMITED MOBILE, TOOK OVER AN HOUR FOR CLUELESS EMPLOYEE TO GET ME SETUP, THEN MY MONTHLY BILL WAS $500 AND SPECTRUM SAID I WASNT ON UNLIMITED DATA AND REFUSED TO REFUND MY MONEY. THEY REFUSE TO GIVE YOU CUSTOMER SERVICE IN PERSON AND MAKE YOU CALL A NUMBER SO THEY DONT ACTUALLY HAVE TO HELP YOU.

I was going to cancel cable in July. I missed one payment. Ive been paying extra every month. NOW THEY SAY I IWE THEM $290 . HOW CAN THAT BE. IM VERY UPSET. DO NOT GET SPECTRUM. BOYCOT THEM.

I wouldnt even give a one. I was lied to from the beginning. Was referred to risk management six months after service and made an agreement the rep made a mistake with a date. I called to correct this and she screamed at me telling me I dont make mistakes with names and dates this is my,job. Well I would of never agreed to the date considering it is between paychecks. She then claimed I could pay it with my social security check okay I dont get social security. Then,told her I was having trouble trading in a box because my account was locked again called a liar. I tried to get someone else to deal with and she stated we dont play tag in this office. Well guess what u will be losing my service. Absolutely disgusted and cant believe that people like that work in customer service

Absolutely a terrible experience, make sure you sign in, or you will never get waited on. They all work on commission, so they are there to sell you as much as they can. Left there upset that I could not just get a couple basic questions answered. It was all about sell sell sell!! Not about customer service

After weeks of dealing with spectrums incompetence, I realize the only people that know what theyre doing are the service techs. They fixed what phone people and store workers couldnt fix and should have been (according to the tech). If there was another source of internet besides Verizon Id drop them in a heartbeat

Internet drops out constantly. Often the data speed is less than 1mbps, less than dsl, less than old dial up. It should be at least 50 Mbps. Within 5 minutes I saw the speed go from 156 kilobites per second to 36 megabites then back to 480 kikobites, then to 11 megabites. Its all over the place and makes it impossible to perform online work or even have uninterrupted entertainment. After multiple technician visits its proven the problem is with Spectrums equipment and data management and nothing to do with their customers equipment.

This is the absolute worst Internet provider I have ever had. Workers are frequently outside working on the wires. The slightest wind, rain, or snow causes the Internet to go down. I work at home and rely on the Internet connection and I have experienced nothing but frustration.

Its Spectrum. Over priced on everything. This time the employees were rude. I truly dislike Spectrum and its the only place for cable in this area.

I have had a very difficult time with this company in the past in the store with issues on trying to change a service and they made it impossible and gave me an attitude (except the worker who came to turn on our wifi - he was great!). Then today I went in to switch my router and the guy took the whole system from me and handed me a box. I asked VERY clearly if everything I needed was in there - every cord, every device, instructions, EVERYTHING. Guy went back and got me instructions (which why they arent included in the first place beats me). Got home and the first step is to plug in the coax cable... Which is still connected to my old router that he took from me at the store. I LITERALLY COULD NOT HAVE BEEN MORE CLEAR UGH.

Phone service is not what I expectedWaited for over 1hr

Horrible Internet service. Its slow, it cuts out. I have rebooted my system three times in a hour just so I could print out boarding passes. The connection was weak and continued to cut out. If there was no stars this is what I would give. Sometimes its fine. Other times, just bad. Entirely too inconsistent.

Spectrum (previously Time Warner) Is literally one of the worst companies to deal with. A single phone call about your internet will turn into a 2 hour call where they discover a horrible error in there system they made months ago, transfer you to 5 different departments and leave you to explore your journey to each department every time.I would rather put my hand in a deep fryer than have to deal with the searing pain of talking to this company.

Spectrums Assist program touts itself as a friend of the working person with their tagline: everyone should have access to reliable, high-speed Internet, but have misleading fine print. Even though my family financially qualifies, because we already have service, we have to continue PAYING MORE than the cost of their Assist program FOR SLOWER SERVICE. They make full use of their monopoly, pretend to be a great compassionate company, and its despicable.

I used Time Warner for a year before it became Spectrum. This 4 star review is weighed more for this location rather than the cable company in general. The customer service reps here have always been accurate, friendly and helpful, and I enjoy my experience here far more than with the online sales and tech support teams. Would give 5 stars to the employees here.Minus 1 star because the company itself does drop internet signal quite often as others have noted. The telephone sales rep screwed up my address multiple times, even putting it in a completely different state. And it takes 4-6 weeks to get a refund after account account closure, which seems a bit long to me.

This place is horrible. I actually produce a cable access television show shown on channel 13. I signed up for service so I could watch my own show, as well as, my fellow producers shows. Instead of doing a proper installation, they just gave me the equipment, telling me that I could figure it all out myself. It didnt work then I actually hired my computer tech friend to come over and straighten it out. He got it up and running for a couple of days and then it went out again so I blew 100 bucks 29 on cable 29 on telephone and 29 on internet all for nothing.

Overbooked, you MUST check in at front of store to get on the Waiting List on big monitor at right BACK of store! NO COMFORTABLE SEATS!, but they played Green Day on the stereo during the huge long wait, so theres that! But?WHY IS MY ADDRESS LINKED TO 1658 TRUMANSBURG RD, THE Route 96 Self-Storage, when its 1668 Trumansburg Rd?Hmm. Some people got some answering to do!OOPS- Rosie-Anne Quvus AKA Bonze Anne Rose Blayk

If youre a new customer you can get a mobile phone in store but if you already have a phone you have to order online or by phone and it takes 3-5 days to get to you!!!

Poor service. Internet is slow and cuts out intermittently. Cable costs are astronomical. They continually raise rates for loyal customers. Their customer service stinks. Everyone I know hates Time Warner and they are the butt of heartless corporation jokes. The only reason this company is still in business is because they have a monopoly in the area. Once I can get internet service another way I am bailing for good.

After signing up they raise the price. You have to call in regularly to get them to lower the price. Salesman are really pushy trying to get you to sign up for a more expensive package. They force you to buy add-ons like cable converters. None of the packages have guaranteed service levels, they only list what you might be able to achieve under ideal conditions. The starter TV package mostly has shopping and advertising shows.

I hadnt realized thus building wasnt labeled as Time Warner anymore, so I got lost the first time I looked for the local branch. I love the new layout, its much more welcoming and user friendly. The more open space makes you feel less like impending doom is lurking and more like a customer with questions for people with answers. Coyld use more chairs/bigger waiting area, as its usually busy and backed up, but theyve got a small tv so youre not staring awkwardly at anything but the people surrounding you at least. Customer service is cheery from my experience. Pushy, but cheery.

Snakes from the bottom to the top. Even with their priciest package, they throttle your connection, giving you slow internet half the time, and simply not providing the product they charge you for the rest. I’ve replaced modems, routers, upgraded packages, and made HOURS of calls trying to get what I paid for, but this dishonest business will happily lie to your face and say they are putting a new foot forward as Spectrum. They should all be arrested for their business practice.

Best price for cell phone service

Actually, this is not a review for the people working here. Its about Spectrum the company as a whole. Here is my story:Im a new user of Spectrum in June 2017. When I open my account, I said I just want to use the Internet with $44.99/mo without wifi(I have my own). But the website agent insists that I should try the full package($29.99/mo for each of the Internet, TV, and voice) because I can downgrade to only Internet service WITHOUT PENALTY. I said I just want the Internet service again, but she tried to persuade me to try them and turn them down later because there is NO PENALTY by doing that. I said OK, why not give a chance? Then, the nightmare began.Today(6/26/2017), I talked to a Spectrum agent using web chat to downgrade the service to Internet Only service. S/he said on problems, the price is $69.99/mo. I said no, I was told there is no penalty, so please give me the original price. S/he said that is for the new user, now you are not new Spectrum user anymore.!!!!!!!I insisted and they give me a call and then refer me to talk to their leadership. Their leadership is so arrogant that she said to me there is no way to get the original price and I have the choice to use it or not. How arrogant she is! She knew perfectly that Im in an area covered only by the Spectrum. If I can use AT&T or Verizon. I will give up Spectrum immediately.I felt deeply used by Spectrum...is there any way to protect ourselves from such a bureaucracy?

5 stars? Yes, thats not a mistake. Let me explain:Time Warner Cable is awful. Ive talked with six customer service representatives today, in various departments, and accomplished absolutely nothing. It started with an installation technician who never showed, progressed to the news that an account had never been created for me and that the original rep had not, in fact, given me a real confirmation number, and got worse from there. It was a 4 hour debacle that accomplished NOTHING.On a whim I stopped by the Ithaca Time Warner Cable office to try one last time. The rep there, Jake, was friendly, helpful, and ironed everything out. He was able to find my address in seconds (something the previous six reps took 15 minutes to do), discovered that I didnt need an installation tech (and certainly not the pre-installation site survey that other reps said I needed), and I walked away with a modem and service thats currently letting me type this review 30 minutes later. I wish Id gone there first.Long story short Time Warner Customer Service sucks but the Ithaca location (and Jake in particular) saved the day.

Awful, the price just goes up and up for the same service. My cable never even worked, have to watch tv via the app. Must be nice to be a monopoly.

Been in twice always one person working a huge line helpful but you have to wait so long up the staff and itll be great place

Small venue to pay bills, order services, return equipment, complain, etc. Always a line and a wait. Never more than two customer service reps even though theres space for three. Reps are surprisingly pleasant and helpful, despite what appears to be dismal working conditions.

If I could give less than one star I would. Trying to disconnect service and am caught in an endless loop of incompetence and messages saying our office is closed now, try again during normal business hours (I am calling mid-day, not on a holiday, and talked to several real people who after I told them what I wanted to do, transferred me to the endless loop only to be told our office is closed now.....) Chatted online with reps who were mildly helpful and gave me multiple numbers to call, all of which I called and got the same endless loop message. I have spent HOURS trying to cancel service, and will spend more time today to finally be free of this horrible company. I cannot stress enough how much HASSLE and WASTED TIME there has been over the years for multiple issues. If you can find another service provider, save yourself the aggravation and do it!

Wish I could give them a lower rating.

Horrible service, I have had intermittent internet, for a really long time, and all they say is to restart your router!

I have told this company repeatedly I do not want to buy cable television from them. They mail me endless junk mail with offers for cable, they called me three times in three days (sometimes as late at 9:00pm) to try and sell me their latest deal. I know current customers are paying for all of their wasted advertising. Every time I open my mailbox and see another envelope offering a bundle I dislike this company even more. They called me at 8:56pm, and when I told the guy it was inappropriate to call me at 9:00pm he said actually, it is 8:56. There is so much to dislike.If I had any choice I would not use this company for internet service.

I did not have cable to my house and was 450 ft from the nearest drop, I got a call from their North Carolina center and they set up a buried installation(at no cost) came and did the work very professionally(thanks Steve) and I had cable and internet is 3 weeks. I found the service at the Ithaca location very professional. I had Direct TV before and liked it but gotta say nice to save money on the bundle and internet is very fast. I would highly recommend based on my experience!!

I had to close my recently deceased mothers account. After 3 phone calls and two hours of banter with the headquarters they sent me documents that required her signature. Fed up I went to the Ithaca office. Not only were condolences given the service was excellent and the matter resolved in 15 minutes. Hats off to the service here in town. The Reps via the phone service can go straight to hell - rude, unhelpful and plain disrespectful of a long time customers affairs. Ill say it one more time your phone service reps are worthless and can go straight to hell.

I too, have had a wire sprawled out through my lawn. That was over a year ago after the install and said they were sending someone out to burry it.. yet, I was forced to pay installation and hookup fees. Talked 3 times to them about it and they still have done nothing..

Would have been better if they werent having so many issues with stupid stuff so I wasnt able to get the phone I wanted

Received a promotional mailing from Spectrum. ( I have gotten the sam mailing aprox. 8 times so far) When I finally called the number listed to get details, the customer rep.would not give me an answer about what specific channels were included. ( I know it sounds incredible). I asked several times but they were evasive. Then they told me that I was currently getting extra channels because the cable installer had made a mistake and that I needed to upgrade in order to get a similar package to the one I already had. When I informed them that I was given that discount through their Customer Retention department , they eventually agreed but said They shouldnt have done that!All this hassle just to ask a question about a promo that they had sent. I declined and will try my best not to deal with any Spectrum customer service department again. Be wary of their promotional offers.

Last evening while waiting up to three minutes to get connected to the URL I was searching, I decided to run a speed test. Mind you, I have TURBO service and am supposed to have download speeds of 30 or better. The test timed out (meaning, I presume it was unable to connect) several times before it was able to give me my first reading. In the space of ten minutes I got readings of 32.15; 19.18; and 9.10. I am searching for an alternative. It is maddening to pay (a lot) for a service Im not receiving, and frustrating not to be able to effectively do work from home. You guys really need to get your act together. Im looking for other options.

Just moved to Ithaca and had Internet installed. Mysterious outages lasting 1-3 hrs. every day interspersed by periods of super slow/narrow bandwidth even though I ordered and am paying for 20mbps. Thinking of getting someone else (is there anybody else?). Im getting fed up already!

Signed up for internet service online, got the confirmation email and everything. Then I go to the store to pick up my modem and they say they have no record of it. Long story short their website is useless, lets you sign up and tells you it charged your card and to go pick up a modem, all without actually signing you up in any way or charging your card or getting a modem reserved for you. You had one job, Time Warner Cable. For what its worth the people at the desk in the TWC office were very nice and helpful, even when i walked in moments before closing, so just make sure you talk to a real person because their automated system is pure rubbish.