Exceptional quality, my female friends love their gifts from this Christmas. Customer support are super friendly. They’re now called FINCH due to legal reasons I believe.Cool company.
I have been a FINCH member for some time now (formally known as Fabcrate) and I have not a bad word to say. I naturally had some questions regarding billing, sizing, and returns and their support team addressed every single one, and very efficiently. They handled their branding transition seamlessly and kept the members posted the whole way. The quality of the items is fantastic, no cheap materials or see through clothes! No matter what your day brings, FINCH has an outfit for you
Great Box Love the clothes. And thats it, I was charged 3 times and only received 1 box, and no more box was ever shipped out, very slow customer services, guess it doesnt matter to them when they already take the money.Update: they end up replying and send out one box, and return the money for the other one, the clothes got a lot better by my 3rd box, so its nice to see that the styles are slowly expanding, and theres always a theme to tie all the pieces togetherUpdate: It seems like its a repeated problem for them to charge and never sent out the box, but theyre better at returning the money now. EXCEPT: I can no longer access my account settings page, which forbid me to make any changes including cancel / pause my subscription with them!
So I decided to try FINCH and I absolutely LOVE their activewear! Just got my first package yesterday and I already can’t wait for the next one - amazing quality, so comfy/soft, and fits perfectly!
I had received 4 outfits before I cancelled my subscription with fabcrate which apparently is now finch. Each outfit included pants, sports bra and a top. That was until I returned one of the outfits completely (pants sports bra and top) and what I received in return was a 2 piece outfit pants and sports bra only. I am very disappointed with this matter because when I spoke via email with a consultant she assured me that I would be receiving 3 new items for the 3 I had sent back. I have since then emailed about this matter and even sent a photo of the email stating I would receive 3 new items one for each that I returned. I have been waiting over a week for a reply to my latest email. Not a happy customer 😔
BUYER BEWARE - THIS GUY --BRYAN LEWIS - IS BEING SUED BY KATE HUDSON (!) - FOR TRADEMARK INFRINGEMENT! - PROB. WHY HE JUST CHANGED THE NAME OF THE CO. from Fab Crate TO FINCH ! *** Based on his track record (TRUNK Staffing, DigiMapps, Ripoff Report) - If you hand over your payment info., you will have long-term problems - read the prior reviews of Fab Crate and TRUNK Staffing - this guy has multiple legal issues, - BEWARE
I had a subscription from 2017 for 2 months and then cancelled. Now 3 years later this company has all of a sudden charged 3 months of subscription with no authorization to do so. not only that but their email and all contact information is no longer available.
I love getting my FabCrate box every month. They send styles that take me to a different comfort zone and it works. I am very please. The fabric quality is fabulous and I get compliments all the time form people and especially from my bff who is now a new Fabcrate groupie herself. Love this company!
Amazing customer service and the cutest clothes!
Very disappointed. Ordered last week but had sone questions. I have emailed customer service TWICE and have gotten no responses. I cancelled my subscription and will be calling the bank in the morning to get my money back.