It would be nice to visit this post office just once without hearing a customer whine and complain about their first world problems. There are people who cant get medical care or running water in this world, and all hugo citizens want to do is cry about literally the dumbest things.

I received a notification sharing that my package was delivered. However, no package in sight at my home or mailbox. I shared this with the post office who shared they would look into this & call me back. They never called back & of course when I try calling the post office they do not answer their phone.

It would be nice to visit this post office and just once actually have the basic postal supplies. They’ve been out of every bubble mailer my last three visits, along with many box sizes and various other supplies. This post office needs better management.

Awesome people... thanks for all you do

Incredibly helpful. I had a notification that a package was delivered & placed inside a parcel box. The Key was not placed in my mailbox so I couldnt access it. I called the post office & spoke with Diane, explained the situation and after looking up the tracking number she found it. She reached out to the carrier who was en-route, who then placed the key in my mailbox. All of which happened in less than an hours time. I have never had such great service from a post office. THANK YOU!

Rude service eveytime I go. Acting like doing their job properly is such an inconvenience for them.

I never had a problem, its always the same lady working and she is very nice

Rude and unprofessional workers who can’t do their jobs. We wait for 5 minutes and rang the bell for service twice. Heard the workers in the next room talking but they ignored us. We decided to leave but saw that the next customer rang the bell and they came out immediately to help her. Asked for the manager and instead of offering a solution, she said, “well what else do you want me to do about it?” Wasted our time. Don’t even give them your business. Not worth dealing with arrogant people.

Very friendly young man working thr desk. Line moved quick. Parking was adequate with snow shoveled. From a visitors perspective nice place.

I like this place cause its the only mailing place close to where I live, But when I get something shipped from Japan to me and get asked why Im hesitant (After I didnt say anything at all)... YOU GUYS ONLY shipped my package once, even though I called USPS directly 2 days be for that for them to ship it out the next day prior.Think be for you speak is a easy one to go by.

If you ever needed to know why post offices around the country are closing this would be why. It is nearly impossible for this post office to deliver a package into the correct box. And even though it is insured, the post office will not pay the insurance because it was delivered. Even though I never had it delivered to me. I guess giving my items to my neighbors is good enough for them to deny a claim.

By far the the most unprofessional, rude, and ineffective post office. We have called many times to ask questions and complain about not receiving mail over the past few months and each time they get defensive and make excuses or say our mail carriers do their job and you dont understand how much mail we go through and everyone like you always wants to blame us first, so apparently their job is too hard for them to do appropriately, find a new one then? Theres a difference between getting mail a day late, weeks late, and not at all and we have come across each situation and they have not tried to work with us at all. We have had packages delivered and signed for by the wrong people, last time I checked my name is Stephanie, not Jose, but sure let him sign for my package. The manager literally laughed at us when we said we didnt get any mail and then said if they mail carrier sees that they have too much mail for one person they will just pull it and put a 10 day hold on it without informing the resident. Not to mention while on the phone we had given our name and address and within the same phone call she thought we were a completely different resident, so obviously simply paying attention is not possible for them. Its a shame a government job cannot find competent enough people to do such a simple job, or even provide decent customer service when calling to ask questions or make a complaint.

Very rude and unprofessional. There system crashed and some how they blamed me. Ship out of another post office!

My mail is delivered to other people and I get other peoples mail...Now I have a pkg stuck in mailbox as carrier crammed it in there ..my pkg was paid as a 2 day delivery... I think a refund should be issued..but it wont..But when calling post office they were very nice and helpful..Also apologize for inconvenience...Lets see if I get my package today

Today I went to the Hugo Post Office to send a package and I wasnt given the correct address. The employee was quite helpful and patient while I figured it out . The folks that deliver my mail have to be saints around Christmas time when I alone give them enough business, let alone everyone else. Just like everyone, not every day is perfect, not every transaction is seamless . Hopefully, there is a lesson in all of them . Thanks .

Thank you for the AWESOME service Jimmy!! You saved my day. This gentleman went out of his way to help me find my package. Rock on..

This is the least friendly USPS location I have ever been to. I called numerous times, while being hung up on twice, and put on hold every time. They delivered a package to the wrong place, and I had to call back 5 different times to get the package delivered to me. I paid for priority shipping and it came 11 days later. Don’t waste your time, and go to another location.

Worst service and options EVER.I send at least 2 packages per week from other locations.This was the WORST Post Office that I have ever been to.Will NEVER be back.

The Hugo post office is the worst! Not delivering mail or not delivering it in a timely manner week after week. A blindfolded monkey with no arms and one leg could do a better job. Id give it zero starts but thats not an option. Thumbs down USPS of Hugo

Had an Amazon package delivered today, or I should say thrown at my door step today. I was standing near my front door when suddenly I heard two loud thuds outside. My dog barked and I looked immediately to see what it was. Noone was to be seen. I open the door and I saw a package packed half way under my rug outside. Only way that could of happened is if someone actually lifted my rug up and placed it there, which did not happen since I was by my front door which has windows so I can see if someone walks up to my door. Or if it was thrown from a distance and slid under the rug by force which seems to be the case here. I walked outside, looked around and saw a white van with a woman looking to be in her 50s starting to drive off. She had brown curly hair a little past the shoulder and was wearing glasses. On the back license plate was the symbol for the post office so I knew it was not just a generic courier. She looked at me and proceeded to leave as fast as she could.The package clearly states leave at front door if no response. Well I was home and my door bell never rang and a knock was never heard since I was standing right next to my door cleaning. This was a christmas present for my mother and it was just thrown on to my porch. Very disappointing to see this is how our government employees act with other peoples things.Needless to say I know nothing will be done about this, but at least try to hire people who can and will actually walk the less than twenty feet from my driveway to my front porch to at least attempt to try and see if someone is home. Throwing my package becasue your lazy is ridiculous.

This post office has caused me 3 major problems due to lost mail. I now have my husband hand deliver my checks to our bank in Maple Grove and have begun to mail my bills in the next zip code.

I go days without receiving any mail. A number of cards sent to me were sent back to sender saying undeliverable. Extremely unhappy with the services.

This is the best P.O. in the north metro area, and the window clerks are smoking hot!!

Constantly got my neighbors mail and vise versa. I havent lived in hugo for almost a year now and Im still getting wrong mail forwarded to me.

I enjoy how nice they are to the customers

Constantly losing mail and my packages.

Staff is friendly and easy to work with

Mail is either lost or not delivered almost weekly.

No mail delivery to our house before 4pm

Dope. They were open.

75% of the carriers and supervisors are unhappy, pompous, mean people.