If you have a family you will love this place since you can save, find all in one place, many options & good service.You have to have a membership to get inIn general I believe its a useful place with many options .Most important that you can save some money here 💸💵💴💸💵💴💰💰💰

Your greeter is incredibly disrespectful and rude. I was unaware that support animals are not allowed and before I could get a word in, this man proceeded to repeatedly say, “you can’t come in here with that” as he pointed at my support dog and waved his hand at me when I’d try to excuse myself for not knowing. He continued to tell me that he was calling a manager to “deal” with me. There was nothing to deal with. This man was so hostile towards me that even my dog barked at him which he has never done! I decided to simply remove myself from the situation without saying anything. I am not going to disrespect someone who is older but I do not appreciate being treated in this manner especially when I have NEVER been refused entry at any other Sam’s Club when I have my support animal.

Refunds are an issue. A sign should be posted informing customers their refunds will take more than 7 days to be deposited into their account. It has been 7 days & my refund is not iny account. I would had requested a gift card had I known about the length it would take. Sams blames my bank. My bank states they have no control processing Sams refund to customers.

We usually shop in store. The App is the best. No need to wait in lines to check out. Tried club pick up for the first time today. Lady stacked our items very nicely in our truck making sure the lighter things didn’t fly away. Parked, loaded, in and out, in less than 15 minutes with our products. Excellent service!

So I’ve been shopping at this Sams for years and it’s ok. Today I ran in to grab a rotisserie chicken, so I make a quick and easy meal tonight, only to get home to discover that my rotisserie was not fully cooked.Also, when I get home I always put my rotisserie in my oven for about 15 mins to give it a little extra crisp and you can see the result in the photosI tried calling the club twice to speak to someone in either member services or the meat dept and the phone rang for at 10 mins each time before I hung up with no answer.I hope this is just bc perhaps someone new was working and a one off type of situation

I went to Sam’s the other day (Sept. 12, 2021 around 2pm to be exact) and I forgot my Sam’s club card. The lady at the register told me I had to go to customer service/membership because of it. On my way there a guy working in auto parts or whatever your auto department is called seen me walking up and asked if I needed a refund because I had a cart full of things. I told him what was going on and he said don’t worry I’ll help you. He helped me out by entering my number in the system and also checked me out. I’m disappointed that I forgot his name but he went above and beyond for me. Thank you to that man. I really appreciate your customer service!

I purchased Goodyear tires in July 2021 and had an incident this month, August 2021, on the freeway and had to put my spare tire on. I took the tire back to Sams and the employee pulls out a document that was not included in my envelope regarding warranty. He claims the tire is not covered under warranty and told me to talk to the manager to see if he could make an exception. I would think this document he showed me would be included in my envelope of receipts that they gave me. Im not a tire expert but I do know that driving on a spare tire for long is not ideal. I was forced to buy another Goodyear tire. Unbelievable service and misleading information. Such a headache at the tire dept at this Sams Club.***update***As of August 16, 2021, I was able to talk with Sams general manager, not the tire dept. manager, and she was able to get me a refund on my a tire minus the installation fee. I am satisfied with that but I will not be purchasing tires from this location going forward. Thanks to the manager that helped me, she was very understanding.

Bathrooms need to be cleaned. Other than that, great!

Wonderful. Busy place. The cashier who checked me out very pleasant and fast with a smile. Thank you

I was in the area so I stopped by. Really clean store and staff was doing what they can to make the lines move faster.

No more Take-n-Bake pizza!.....how sad!Why would Sams do this to us???

Good deals all over the store.

Great experience! The lines were extremely long, but they moved pretty quick.

Love this place. Specially the food court great food low price. Sushi

This is a great place to stock up on groceries and they also have office supplies and clothing.

I picked up some prescriptions and vitamins. Parking was a snap and my scripts were ready. The people in the pharmacy are so friendly and helpful. Groceries are great too

Lines may be fast, but they move quickly. Pay by card self checkout was quicker.

We ordered few item for curb side pick up. I arrived at 6pm. I called and called, but none bothered to answer my call. I checked with store manager, not only I didnt get my orders. They cancelled our order. I will never return to this Sams location.

I just left the Sams Club on Rice Avenue and I go there at least once a week. Most times its a pleasant experience, but today there was one door person checking the receipts while at least 20 people waited in line. Its really a joke when you can check out your stuff quicker than can walk out the door. I gave up and just walked out and the lady screamed at me. I think she and the management should remember Im the customer and if your system is not working you need to fix it for your customer. Costco on Richmond always has two people checking receipts and Ive never seen a back like at Sams today.

Nice and clean but employees doing pickup for online orders walk in front of you rudely. They seriously dont cure if you have to come to a sudden and abrupt stop just to let them cut in front of you. Then they just look at you like you did something wrong.

Its a nice store and they have good prices.

Lots of items to look at &buy great customer service 👍 live this place

I always stop in at the snack counter when shopping and the particular location has the best tasting pizza of all the 5-6 locations Ive snacked at...maybe thats why line was so dang long ?!?!

FINALLY FOUND THE WATER I LIKE AND SALAD AND THE PRICES WERE ON POINT.

I CHECK DAILY FOR GOOD DEALS .

This Sams club location is one of the worst locations they have. Employees are not customer friendly and not helpful! Wal-Mart Corp has never been known for good customer service yet since the pandemic they have went from bad to worse! I placed a pick up order so that it would be ready to pick up on my way home from work. The order was scheduled to pick up at 6 pm but I did not receive an email or text that it was ready. I called to check on my order 3 times letting the phone ring for about 30 minutes. Seriously they do not even have people to answer the phone when you pay a yearly membership fee! I stopped in the curbside pick up area and used their text system to let them know I was there. Again I tried this 3 times with no response. Since I had already been charged I went in the store and found a curbside employee who offered no assistance or solution other than to say they were still working on 5 pm orders and I would have to wait possiblely 2 hours for my order! So what is the point of curbside pickup if it is not ready when you schedule it! I then located a manager who was equally as unhelpful besides the fact she was not wearing her face mask properly! She said she could cancel my order and I can go pick up my own order and wait in very long check out lines! Thanks for nothing what should have about a 1 hour allotment of time turned into 2.5 hours total! Way to go Sams club way to suck the joy out of my evening! Bottom line if you are are looking for customer friendly, time efficient, safety conscious shopping dont make the same mistake I did!

Its amazing location and environment.

Pharmacy is terrific - my gf and I both struggled for ages to find a pharmacy that carried all of our medications and consistently have them in stock.Going on 7, 8 months now, not once have they not have what we needed, and they’ve flawlessly filled every script immediately every time. Points for that. Highly recommend

I love the Scan and Go in the app. There were many people in a long line waiting to check out, but I used the Scan and Go and bypassed all those people in line.

Service personnel very helpful. More variety than my neighborhood Sams.Fresh vegetables and meat. Thanks

The new Scan & Go app is awesome. Nice not to have to stand in line checking out. And at least today they had all the staples like water, bread and chicken, that are sold out at other stores.

Oh boy, its almost impressive how little this store cares about shoppers or employees. The line to get out of the store is huge!

Been shopping here for the past three years. Love it.

Ive been shopping at this Sams club for many years now but its always the food place that really needs improvement they are always lacking on stuff like napkins, utensils or cleaning up the tables. My kids really like the pizza from here so please make and improvement.

Updating my review to 5 starsThis is a great store and the product quality is amazing.

HORRIBLE EXPERIENCE ! ! !Took 6 months to deliver a $12 online order (which I tried to cancel repeatedly for last 2 months). Store would only give me a credit on American Express, which I used to purchase it, even though Id cancelled that card. Now, have to wait a month for Amex to reject the charge before theyll let me get a reimbursement (I assume cash or to another credit card?)Most customer unfriendly process Ive ever experienced!DO NOT SHOP THERE ! ! ! !

Vast selection. Great customer care. The only thing I didnt liked was that employees didnt know what items were in which section. I had to walk of the whole place to find vanilla ice cream. That was my first time experience.

One hr in line another 30min at the exit door

Very Professional & Courteous Staff ! 😊A Special Thanks To The Manager Supervisor Name Antonio Who Was Very Helpful & Went An Extra Mile To Expeditiously Make My Experience A Good One. THANKS! 😊Oscar😊

Great prices!

Great inventory of good and very fast self service check-out 👍

Good selection of items electronics and computers, TVs things for your home and outdoors I have the basic membership just to shop but there are more member options available.

Nice and busy. Most of staffs are nice and very friendly. Some staffs just be there and somewhat unhappy 😡. However, these should not reflected the company integrity because few staffs got up on a wrong side of the bed. More guiding and encourage may need for those lack of passion for the job special in the time like this.Able to get up and get out of bed, see yourself in the mirror and family are super blessing than many millions dont. No matter what the situation it may be still not the end of the world. Be happy 😊 make the best, do the best and not to worry thing that we have no control but focus on the things that we does.The Big G always blessing and look over all.

Went to get gas and person and person in front of me would not go up and person who drove up when around and got gas. Why does Sam Club not have personal directing traffic like Costco.Very disappointing and I wonder if I will renew my membership.

I love this place/location, always stocked, employees very helpful...its neat and clean.

Had a drive up order earlier this evening. It was great! Had all the items my wife had ordered online. The young fellow was also glad to put the items for us in our van, it was certainly appreciated up until the point where he slammed the back door into the cart, but nonetheless, great experience! Thank you for allowing these procedures to prevent the spread of COVID-19. 👏🏽👏🏽👏🏽

SCAM! Changed opening hours for regular members to 10am to try to force the Plus membership. Poor customer service and shady. Their Wal-Mart is showing.

Yes location is always stocked and always clean. Plenty of parking and gas if you need it. Kind of hard to get in and out Rice Avenue but not too bad.

Wish there was less people, and it wasnt so crowded, but the customer service was very good.

Always enjoy shopping at Sams

This Sams Club location never disappoints. The parking lot basket employees arent very cheerful when approached but everyone else inside seems to enjoy working there.

VERY ORGANIZED, CLEAN and SANITIZED! EXCELLENT CDC GUIDELINES. EMPLOYEES WERE VERY ATTENTIVE, COURTEOUS AND MAKING SURE ALL SHELVES ARE VERY WELL FILLED!!

There is nothing wrong with sams services but the lines to check out are super long lately

It was scary, price of everything increased

Good store great prices

They have been adding more Keto friendly, organic products.. have paper goods but not store brand MM, lines seem longer but better manged and quick if you use their scan and go app, front end management was on top of it when exit line started backing up.

Great new experience by using their scan and go app avoiding the lines.

Long line to get in, but moves fairly quickly. Stocked up with almost everything...has off brand hand sanitizer in stock, but limit 1 bottle per membership. Long line to exit and moves slowly.

Great clean club.

This sams club is great! The gas station always has great prices, the store is always stocked and the employees are nice!

Line was WAY too long to get out the door, AFTER I paid

This location is awful. There isnt enough cashiers or handicap assisting carts. Terrible greeter at the front entrance. I will never return to this location.

To crowded and the people who check your goods at exit are rude

Love the scan and go. No more waiting in line to check out

Fast and friendly checkout the two ladies that helped were awesome

Worse customer service ever forgot 2 of my items from curbside. Tried calling phone just kept ringing non stop no one ever picked up called more then a dozen times

If I could give 0 stars, I would. Horrible experience. Nobody ever answers the operator line. Been trying to get in touch with the tire Dept. And they don’t even have a prompt on the automated line. My car got towed there after a blow out by the sams club tire warranty Dept and I can’t get anyone to answer the operator line to transfer me to automotive. They don’t care about their customers. I even tried calling bakery, optical, pharmacy, and they just transfer me back to the operator. Been trying to call FOR 2 days while I’m at work to see what they need from me to have my car ready for pick up! NEVER AGAIN. I wait on hold so long that the phone hangs up after 20 minutes. Just pathetic, can’t even get a hold of a manager.

Once you see a Sams youve seen them all

Nice & easy check out

Great prices, would have liked to have seen more cleaning (though it may have been done prior to arrival, but no one present)...

Always great deals . Makes life easier

Clean and awesome service...

Usually well stocked. Employees will help with lifting and loading heavy items. Just go to member services to request. Use scan and go and lose waiting in line! I like the central location of this club and have rarely needed anything that wasnt in stock here!

I live far from this Sams club, but I love coming here each time I do. They have everything, they are clean and the check out lanes are usually quick, despite the traffic.

Great place, always clean great selection and awesome prices

Nice club shopping store with membership. Seems that more and more people joining in the club recently and you have to wait in line to check out.

Great I always get top service at Sams Club, customer service is superb.

A lot of registers closed causing traffic!

Always wonderful!Im handicap and its easy to get around and Shop! Courteous service Always, or that has always been my experience..

Extremely rude Manager works hereI don’t recommend anyone here waste of time . They need to change the manager

Good prices and choices, but not ideal for a family of one

If you are going to offer online order with curbside pickup then please properly staff for it. If my pickup time is 11-12 then my 2 simple items should be ready at 11 not 11:45.

Bad experience today. Had appointment to pickup groceries betwern 11-12, but when we arrived the app would not allow us to check in.We were told by one of your associates that they had made an error and that the groceries would not be ready for another hour. When they finally arrived the groceries were missing 4 items.We asked an associate to check on our missing items. While she was away we finally received an email from SAMS saying the items were out of stock. Imagine! No turkey sandwich meat! No sliced provolone cheese! Weve never received such poor treatment from Sams.

Always find alot of good bargains !

Nice selection of brand name goods. Clean and well organized. The Sams Club app is outstanding! Has my membership number in it, just scan each item you put in your basket, hit pay (you choose your card & can change it in a snap if needed), and show the resulting scan code to the attendant as you leave. No waiting in line. Couldnt be easier.

Amazing store I love it

Lots of water to choose from. If you use your app. Its easier to pay and super fast. Dont have to wait in line.

Easy to shop.

Nothing special, another Walmart :)Update: their app is so buggy! they don’t know how to use captcha properly. -1 star :)

Everything under one roof. Excellent.

Quick and easy shopping experience

Just a pleasant experience after all we deal with on a daily basis.

Love everything.

Easy to check out thanks to the mobile app.

Sams club is place if you need bulk buy.. if you need something allot this is the place. And if you run a business or restaurant come here..But you do need mayorship card to shop here..

Poor online and pick up service! Considering canceling my membership.I have used their website to place order twice, and neither time did it go well. First time the order was shipped and one bag of snack was bloated upon arrival. Called customer service and was promised a refund, never happened.Second time was a club pick up. They didn’t give me the chicken drumstick I payed for, but still charged me the full amount. Plus on the website, it says my order has been completed. I trust them enough to not check the pick ups right at the club, so I only realized that the drumstick was missing when I got home. I tried to call the club, no one picked up. I tried to contact customer service, but they say they can’t do anything about it because it is the club’s responsibility to refund the missing item.TWICE is enough for me to pull the trigger and end my membership at Sam’s. Too bad that they can’t keep up with their online and pick up service like the other stores.

Their app is great. All I have to do is to scan and go, no need to wait in line to pay.

Really nice employees and good prices for some items. Like dish soap, toilet paper, napkins. Had some lady take our cart and gave it back, same lady asked for us to help start up her car lol

Fully stocked but lady in the entrance was acting like it was her store and she was the police but other than that it was nice especially the young lady that helped me with a little disagreement with one of the customers

The store closed early. The hours posted say 8:30 pm on a Tuesday. They started kicking people out at 7:55. There was one particular employee who was very rude going around the store yelling the store is closed you need to go to the front