When my family and I first walked in, we entered every room that was allowing visitors to walk and see dogs and cats. The last room we visited was the cat room that is on the right hand side once you enter the front double doors. We stayed awhile to bond and check out all kittens and cats . Two older women both with grey hair approached us very rude and both told us separate Information, as we stood out of the way minding our own business mingling with the kittens, the first women informed us to sanitize right after if we pet a cat which we totally understand so we began to sanitize all four of us. Not even 5 minutes later this other female approached us and said to not touch any animals and to sanitize because we touched a cage where a kitten was reaching out as we stood there. Then proceeded to tell us another cat that was next to us was already being adopted ( which there was no paper saying that) however we didn’t ask for any adoption Info for her so it was kind of irrelevant. Like we can’t stand there and look ? We didn’t understand why she felt the need to say anything to us at all . There was about 15 workers working and only 3 made us feel comfortable and welcomed. The others made us uncomfortable . There hostile vibes threw us off and made our experience a 2 outta ten. The animals where most definitely worth seeing. We went else where but I hope they all find loving family’s . My family is a loving family and our services would have benefited this organization because we where looking for 2 new family members .

Wanted to buy a puppy from a breeder, but honestly feel more joy saving animals from shelters. Adopted an older dog from CAP & a cat in the past. We still have Angel (cat). CAP called as I was wanting a young dog that I placed on wait list. Run over today excited, meet her (so sweet would have been perfect for our small family). Since I have no record of the cats having rabies shot I was told no. WOW could have lied….plus we were in two floods lost everything yes all paperwork amongst everything else. No record of that and then Covid happened….so rabie shot good for 3 years then year of Covid…terrible now poor pup still in the shelter. Went on off day my first trip it was so dirty however when I went on the weekend it was at least clean.

We got our Louie from CAP several years ago. A perfect fit for our home.❤❤❤ We will go there again!

Adopted 2 kittens experience was very nice. Wait was long but smooth transition. They answered all my questions when I took my one kitten back for spay. Volunteers are awesome here.

Do not adopt from this shelter. They adopt out sick puppies. My friend’s CAP adopted puppy died of Parvo less than 3 weeks after she adopted it. And yes, she did do all the follow up vet care recommended by the clinic. This shelter refused to help her get another puppy or refund the $150 adoption fee she paid for the puppy that almost immediately died.They also are not a no kill shelter. Let me repeat that - they kill animals they deem unadoptable.

Shelby was cool helping me out with information on a stray dog I found. Informed me of some steps I can try for returning the dog from where she was, and what to expect, as well as a back-up plan of coming back the next day.

30,000sqft of awesomeness! Dog side, cat side.....rabbits, birds, guinea pigs, hamsters and lizards for adoption! Fabulous staff! Fabulous facility!Im biased. After almost 20 years of volunteering with CAP has been the highlight of my life!

I got both of my babies here. Went on Friday to help my sister get a puppy for my niece. My first recommendation for anyone wanting to adopt.

I will be having to take this little cute girl in there tomorrow. Seen someone pull up to a gas station set her out the door and drove off. She would have been ran over atleast ten minutes later since it was at a busy intersection and that was the only store around. Been here before and it is an awesome place with great people working there and most of all no kill shelter.

CAP is an amazing place! My husband and i adopted a kitten there, we needed some extra paperwork and Allison (i think!) was very helpful and allowed us to come back the next day with everything and put the kitten on hold for us. We named our baby Elska and she has been the sweetest! Medical exam afterwards was all good, shes playful and eats/drinks well. CAP was very helpful and the employees were really sweet. Attached is a picture of our Elska, her kennel name was Queso.

I love CAPS so much. This is where my family got our furry friend, Phantom. He’s a Russian Blue with so much personality, and we got him for free with everything including his microchip because of Harvey. It’s been a while since then but I continue to visit because these babies deserve all the love and MORE. They are also A NO KILL SHELTER. So it’s an amazing deal. PLEASE help out by helping one of these babies!!!

I adopted my cat from them 3 years ago and I have been very happy with my pet. They are very nice organized and clean.

Was great, just filled out the adoption papers for two little kitties and the staff was super kind and helpfulDefinitely would recommend if youre looking to adopt ♡

The woman who greeted us was very kind and gave us a form to fill out for our lost dog. She explained that we couldn’t go inside to see all the dogs unless we were adopting. We went to sit on a bench they had for people outside. When we went back, there was another kind individual who explained that the “lost dog” forms were renewed every 30 days and that we had to make an appointment to adopt/look at the dogs and cats. This place is very neat and colorful in the lobby and the cat spaces (which you can see from the outside through the window)

I think this is a wonderful animal shelter. Their adoption fees are so affordable, and I love that they want pet ownership to be accessible. They also approved my application really quickly. I love reading their descriptions of their dogs online. I also took advantage of their discount with Rover Oaks - Katy and put my puppy in puppy school, which helped with his socialization.

We have adopted two rescues from this location and we had an awesome birthday party here! I would recommend this place to anyone. They do a wonderful job and really care for the animals. The birthday party was unique, fun, and everyone walked away super excited. Were hoping that maybe a few people will adopt.

I adopted my cat from here and he is the sweetest moat loving and gentle cat i have seen in my life. He was adopted as an adult and a stray which is hard to get to know what personality they will have bit he is amazing just amazing and i couldnt be happier. They did a great job with support allowing me to choose the right pet and place was spotless which is major giving all the animals. Def will consider citizens again when im ready for another pet.

Adopted an adorable kitten from this shelter in 2019, and she is the baby of the family now! Truly, an amazing, clean and professional shelter. If you are thinking of adopting from here, DO IT. All of our questions were answered, we were treated well, and never had an issue while adopting and even after the adoption!! In total, including shots etc, we payed $60 and were given a list of veterinarians they recommend to take the kitty for yearly check ups💓Till this day I’m thankful that I stopped by and met my kitty.

I came on the website to help my neighbors find a dog. They ended up adopting one from CAPS and they are very happy.

Intake hours are different.

I adopted my 2 littermate kitties in 2012 and have loved them every day since. I have taken several stray cats here too. I wish they would take animals with minor dental problems, they deserve a loving home too.

My family has adopted 3 animals from CAP. 2 dogs and a guinea pig. Every experience has been pain free and exactly what we needed.

Adopted a rescue dog my sweetie pie Daisy, she is a Chihuahua mix. The process was easy and the volunteer staff was very nice. Helped with any questions I had and explained all paperwork thoroughly. If youre looking to adopt a rescue check CAP out.

The workers are lovely people but you can’t reserve an animal which is why I wanted to to hurry with the adoption process but C.A.P takes incredibly long Also the other reviews are saying they hurt special needs animals I really hope not but idkUpdate: they are so sweet and just talking to sam I Can see they really love their animals she explained the process of adoption, care, organizations etc. ( recommend calling i should’ve did that i read reviews and didn’t even question it please don’t do that) they make the best decision for the animal, they aren’t making a profit from selling them, animals do get adopted so that’s why they disappear off the website and we should be happy they are in a home even if it’s not ours. but I will say the process is kinda long but it’s worth it 💕 I can’t wait to be a mother yes my kid will have an Instagram it’s comingUpdate : his Instagram: shamzleoncook He’s sooo amazing we couldn’t be happier all though he doesn’t believe in personal space thanks guys at cap

Super friendly staff, very patient and knowledgeable. We adopted a rambunctious puppy that is extremely happy to be home with his new fur brother Chewy(small white) fur sister Mimosa (dalmatian). Our new fur baby we just adopted is Bucee.

Wonderful facility. I will continue to donate. They do alot for animals. Please donate if you can.. bless them for the work they do

I am now 8 months pregnant. Financially, I am no longer able to care for my dog. She has become a danger to me by her excessive barking & pulling. The shelter reserved a spot for her. When I arrived at the shelter, (being that she is familiar with shelters) my dog was nervous and failed the temperament test. They did not take her in and, informed me that they would end up euthanizing her if they did. Sad.

Found a stray cat and was recommended to this place by my dogs vet. Truly was a horrible experience. The wait was excruciatingly long and they had only seen us for 3 minutes to tell us that the poor stray cat simply did not live up to their lofty unfair standards. Their rules and regulations are truly impossible to match. An absolute waste of time. Only go here if you are desperate and save yourself the time.

Great experience, my first time adopting a pet! Process was quick, staff is very friendly! We had a blast!

I adopted 4 cats from CAP! They are so loving and sweet I’m so happy I chose to adopt from CAP! If you’re looking for a fury friend I highly suggest checking them out the process was very easy 😌

Folks here are always so helpful. I adopted my 1st dog here. I love her and would adopt more dogs if I could!

I adopted my kitty this weekend, and everyone made it a very comfortable, streamlined process. The care taken for covid was proper and easy, and the atmosphere was very calm and loving. Id highly recommend adopting here, or at least making a donation. Thank you CAPS!!

We have adopted 4 dogs from CAPS over the years. Staff is always friendly and attentive.

Its a little late in the game to require appointments. Pet shops dont require them. Is making money so important that we forego them? Or is the life of a dog so unimportant that we require them? Either way.... saving a dogs life should be just as convenient as purchasing one being sold for profit.

Though they are listed as a no kill shelter, they try their best not to! Great adoption weekend program! Please Adopt and dont shop!

I love this place! here I found my adorable little Emma and Fiona they have filled my home with love and happiness🥰🥰🥰🥰🥰

Wasted my time driving a kitten, that would not leave my yard, from Sugarland out to them in Katy. The lady on the phone said bring it out only $15 to drop it off. I get there, they say its $35 for an older kitten? Then they look at it, take it in back and say...Oh we cant take it. It has lice. It was a friendly kitten that let people handle it etc. Well your a shelter? Take care of it. Its no wonder there are cats running around all over the place. They were not helpful and wasted my time. Thankful I found some to take it.

In between expensive and inexpensive... They were super nice and helpful.... Did a great job neutering our lil man (Georgie). Just sucks you have to make an appointment two months in advance.

Need longer hours for after work but great place otherwise.

Very. Good people and nice. And good dogs

Great placeI highly recommend it.

I dropped off a stray that I couldnt care for but felt sure someone else would love. They were pleasant and helpful and obviously take the care of their animals seriously. I was very comfortable leaving the dog there and have always been impressed with them in the past.

We adopted a female orange tabby 16 years ago from CAP. The kitty did not have a promising history. She was given up twice before and had behavior problems. I adopted her anyway and found she was allergic to fleas. Once treated with flea medication she turned into a member of the family. The entire family was with her when she was euthanized this week. If it werent for CAP we wouldnt have had her for the last 16 years. CAP gave her a chance when she needed it.

Took in a 2 month old puppy that we are unable to care for in hopes to surrender him so he could find a good home. I dont know much about dogs and granted he was more unwell that I originally thought and we are having him taken care of. But the gentleman was rude and barely glanced at the pup before turning us away. When we asked if he had any suggestions, he said the only place what would take him was animal control where they were going to euthanize him anyway. I was so upset I cried as soon as I got in the car. As soon as this pup is better, I will pursue other options in finding him a home.

Great place to take your pets. Have been taking are dogs for about 2 years now.

Lousy setup...unrealistic process. Cumbersome, inconvenient, and uninviting. Most importantly, the staff just dont seem all that interested in what they do. Wont answer a question through their locked door, just point to a paper taped to the wall where a phone number that will never be answered by a human being is listed. If you enjoy listening to pre-recorded messages and endless pointless droning messages... this is all you.

Amazing! They have a great system going. Everyone is very well informed, friendly and helpful. The facility is very clean.Per COVID protocol, you’d need to wash your hands right after you go inside. They sanitized the meet and greet rooms and all the tables.For the clinic around back, they currently go curbside. And the appointment is very short and quick.

Love this shelter. Just adopted a couple guinea pigs that are adorable. I used to volunteer here when I was in high school when they were located on dairy Ashford. This location is nice and the people are friendly.

Just simply great. Perfection with care, love, dignity and respectful to animal an the owner. Thank you sooo much.

As always, these people do a superb job. It’s up to us now to get the kitties through the transition.

Wonderful staff...loved seeing all the animals being taken care of so well.

Very nice and personable thank you for making this easy

I like that they had dogs & cats walk-in is welcome; I didnt see a dog I could take home that day but they get animals daily! Ill be back again

We just stopped by to donate some dog food and they were very friendly. They let us look around and explained how to adopt a dog or cat!

ANYTIME my family and I have tried to adopt a dog, the dog suddenly becomes unavailable. We have tried over 4 times now. Something fishy is going on there. I think there is someone on the inside who tells sellers when there are any special dogs there are. It is impossible to adopt a dog here that is even remotely special or cool. I think there is definitely something illegal going on here. It makes me sad because this is a non-profit.

My mother and I drove from out of town after had spoken with person numerous times and were assured that they could help under the circumstances we were having and why we were unable to keep these puppies. Upon arrival to intake the man that was handling the intake process was rude and didnt take the time with them. Told him they were under stress and not feeling well after the ride there. He wasnt very good with interaction with the puppies didnt take time to assess them said couldnt take them and sent us down the road with no information or suggestions for our situation other then have Them euthanized. What was so upsetting was how calloused and uncompassionate he was about situation. We are homeless and the trip there cost us money we didnt really have to spare. If we hadnt called numerous times and been honest about them and their unusual situation I might understand a little bit. They need individuals who know what they are doing.

This is one the best dog adoption places we ever visited. Nice, knowledgable, and caring staff. Since our first visit we do a frequent visit to see their pets. A lovely house for animal . . .

I adopted these 2 sweet babies from there. Everyone was really nice.

Always great and best prices! Wouldnt take my babies anywhere else. Thank you CAPS

Nice person on the front desk. However, she is new and it took a long time to drop off. We werent informed that they closed at 2pm so when we got there the first time the facility would take our kittens. When we got there the next time, we were told they would only take 2 of the five we were trying to drop off. The day before we were told they could take them all. We got m plenty.of room.

I dropped off two-40lbs bags of dog food for the animal shelter that I had stored in the garage. It’s a high quality brand of dog food, and I wanted to donate the food because I was looking for an animal shelter that was close to my house (which it wasn’t), because I know how hard Animal Shelters have to work to take care of animals. Both of the dogs I have now were adopted at one point, so I understand the resources needed to help these animals thrive. So I was feeling great about donating the food for a good cause. That was until I arrived. The people at the door were NOT friendly, and honestly it felt like it was too much trouble for me to donate food for the animal shelter. I don’t know anything about this place, besides looking at reviews online. There was no thank you whatsoever in donating 80lbs of dog food. I felt as if there was a complete lack of respect for donating the food. I will be sure that my family and I never recommend this place again. Honestly, I wanted to walk back into the shelter and take the dog food to another shelter that would actually be more appreciative. Obviously I wouldn’t do that because this is more about the animals than the people that work there, but it’s so disheartening to see such a lack of appreciation.

The people I met at Cap were very nice and helpful and kind and took my poor little pet to a better house. My thanks will be everlasting to them.

These people have you wait in the cold with your pets outside for HOURS. Per person they take well over an hour or two. mind u we were there right when they opened some even before. i’ve been in line since 10 am and it’s now 11:20 and i stayed the third person in line. I had to take my pet back AFTER i donated his very good expensive food and i saw it be taken. i never got to surrender him so now he’s stuck with no food. this place doesn’t care about you from what i can’t see from other reviews.

Im not a fan of citizens for Animals controlThey turned a small 5 month old kitten awayYesterday

We added our newest member of the family from CAP. They have guidelines in place to keep staff and guests safe. I appreciate the history they give for all the animals that you meet (exposure to other animals, where they came from, etc.) Which helped us pick this fluffy adorableness.

They are so helpful and understanding. You are here and gone with a dog in no time.

Its an awesome opportunity to adopt from here, but when adopting you are not given the full description of the past on an animal I dont think or how they have acted since being at the shelter. I recently adopted and was told absolutely no cats for my dog, some dogs, and no problem with people but its absolutely not true he does not like people, dogs, or cats and it has become an issue in my apartment complex and now that Im attached I dont want to send him back!!!!

Such a clean, well run facility. You can see the passion and love in the care of the animals there. Wendy was so wonderful to work with. Thank you for the fantastic experience.

Gr8 place to find a new baby

This shelter will EUTHANIZE healthy or easily-treatable animals before a proper diagnosis.I brought a 12-week old homeless kitten into CAP in an attempt to find her a foster or forever home. I had trapped her and other feral cats out of my neighborhood, took her in to get shots and spayed at another vet, and realized she had a lot of potential to become a pet rather than a TNR.Upon intake at CAP, they were concerned about a small patch of missing fur on her nose as potential ringworm. The intake assistant said normallythey were hesitant to take kittens with missing fur, but that she had a vet look at it who said it didnt look like ringworm.So, they accept the kitten and take my intake fee. I was happy to pay it to help her find a suitable home.Well, less than one week later I get a call that shes on a euthanasia list for potential ringworm. Not confirmed ringworm, only possible ringworm. And I have three days to come pick her up. So now I makethe hour-long drive again to go collect this kitten because she might have a condition that they told me she did not have a week ago. An easily treatable condition at that.Thankfully I was able to quickly find a proper foster home for her to go to. Her skin scrape just came back today as negative. She wouldve beeneuthanized for a condition she never had.Beware of this shelter if you are bringing in stray animals.

Meet my new sweet baby, Scout. She needs a good grooming and lots of loving!

Employees here are very caring and most helpful

Great service and affordable.

Caring people ready to help animals in need.

Very courteous caring folks.

Very friendly and easy, even during the crazy COVID puppy rush. After almost giving up on finding a puppy on petfinders, we found CAP from a newspaper article and were able to bring a perfect puppy home within 2 days. Friendly people who clearly love their animals

Absolutely lovely polite and tell me every thing I need to know

Great place for upkeep shots and test.

Got a wonderful replacement for our yellow lab. The CAP people were great

Big, clean, modern, well kept. Excellent COVID policies in place. We adopted our third pet here, and everyone was extremely friendly and helpful. Highly recommend! Adopting a shelter animal is definitely the way to go.

I was at the park next door where the constable station is.

Thanks Caps for helping animals, specially thank you for your feral cat program 😻🙏🏽

We got out first puppy here, we absolutely love her! We found her in a room by herself being much quieter than all the other dogs and just being so loving, she had a sign saying she could go home today and we ending up doing so and did not have to pay anything to have her. She is so much fun and a learning experience for my partner and myself. We look forward to the many years of having her apart of our family.

We adopted a dog from this Caps location and I was very pleased with the level of care and cleanliness there. They were taking every precaution to be careful during Covid as well. Call ahead to schedule an appt. Prior to arriving.

Was made to wait out in the rain while a friend went inside to try to claim her pet.

Really really nice place!

Great place, go there to get additional or new furbabies! staff cares about their mission and the critters - please donate as well!!

They are terrific and clean. Its hard to give a great result with all the restrictions of covid. I only gave 4 stars because they forgot some of the paperwork.

I have had many excellent experiences with C.A.P.S.Adopted 2 cats from there in 2007. And only recently did one pass away from old age. There is no better place to get a new furbaby. I highly recommend!! Friendly staff and very clean facilities.

An easy adoption process. They are definitely cleaning and sanitizing because my husbands pants was bleached from Clorox. His butt was faded. Lol. Lots of sweet pets to choose from.

Whoever answered the phone 4/18/2021 around 11:45Is the RUDEST LADY I’ve ever had the misfortune to speak with. All we needed was a phone number because she was to lazy to pull up some records we asked for.Ridiculous

Got a wonderful kitten here today! very clean and nice staff

Got my precious girl here. Amazing staff. And great animals

Could not have found a better or more impressive shelter! Everyone there was a professional and truly loved all the animals. All employees not helping visitors were cleaning due to the current climate. The adoption process was seamless and quick. They set you up with all the information you need to succeed as a pet owner. Cannot recommend this place enough!!!

They were really nice and helpful when I adopted my dog.

I can finally bring myself to write a review on my experience. Back in July 2020 I applied to adopt and it was just mortifying what I was put through, but I pushed on because I had decided it was the time. I had just lost my precious Bellah and they had a beautiful Nina needing to be rehomed. I answered all the calls about the vet, preventative care history and everything, then I see that Nina was no longer available. The I get a call from someone telling me that my landlord said I had a breed restriction and I said no that is not true, then she said weight restriction, I said no that is not true. I asked about Nina and if she had been given to someone else just tell me and not call me multiple times with these goofy lies, which my landlord denied and I even emailed the pet agreement on my lease. She then claimed that Nina had kennel cough and once she was treated I would get a call. Nov 12 and I am still waiting for the call. I did get a call a few months later with a message left asking the status of my adoption and I just broke down and cried after hearing the message. That feeling of twice the loss. This was an absolutely horrible experience dealing with people who go out of their way to not VET adopters but discriminate. Yes, I said it and I mean it. The first young lady I spoke with was helpful in every way but the one that lies tried every trick in the book to deny my application and when she had no valid reason , they ghosted me. So, I will shop when I look again. The few hundred dollars less to adopt is worth avoiding the disappointment and being made to feel not good enough to love a dog. I was able to adopt by other means this time and as you see the weight restriction was a big lie! She is much bigger than Nina was. Tried all the usual BS, but with the wrong person.

Unfortunately, I lost my job and had to give up two beautiful 6mo old kittens I named Ranger and Ellie. It was my 1st visit to CAP and I cant say enough good things about the staff! Im so glad our community has a facility like this, giving pets the best opportunity possible.

Friendly people. If you want to adopt a pet this is an awesome organization to go to.

Got my Charlie here... also have had to surrender found animals here. They dont kill to make room.. thats why I love this place so much.

This is a great place for kittens the staff is so nice and take care of the animals like they were theirs. Thank You for everything you do for the Dogs and Cats that yall take care of.