The lazy river is great! Best part of the hotel in the shape of Texas state. Ask for room facing pool! Gym is also fully equipped, nice service, rooms are acceptable for Marriott marquis, several resto options in house. Feels a bit like a resort. Connection tunnel to the convention center. Nice park in front

This is a destination hotel! Even if we never left we would have felt like we were on a vacation. Beautiful lobby, great dining options and very friendly staff. The pool area had a party feel, everyone was having fun and enjoying the lazy river, rooftops bars and poolside service.

This hotel has been rode hard and put up wet. It is absolutely packed, but is not maintained. The ceiling in the bathroom of our $700 suite was falling down. The grout in the shower hasnt been cleaned in years. Furniture is beat up and stained. Pool area had trash everywhere. Valet is a joke, save your $60 and just park in a pay lot. They dont answer the phone when you call for your car.

I attended a business event but did not stay there. From a convention particiant standpoint it was a very good experience. Great facilities, attentive service from the food staff. Lots of Covid precautions. Very pleasant view of the park.

Excellent stop in downtown Houston. Comfortable room, beautiful lobby. Excellent gift boutique on site, a coffee shop, a bar, and three restaurants of three price points. You will not best this locations pools (an infinite pool and float pool in the shape of Texas) and deck area, with great bar and food service. Met people from all over the US. Great location to other restaurants, park across the street with free entertainment on Friday Eve. Enjoy Yall

Really enjoyed my stay! Rooms are larger than I expected and love the floor to ceiling windows. I craved the fresh bites breakfast that comes with corn tortillas (cant remember the name) and the valet were great! Was so happy to be traveling again and they seemed happy to have us there! Front desk staff was warm and friendly and the lobby has plenty of nooks to relax and read or people watch. Last...pool is very enjoyable. One night it was warm and breezy and I just enjoyed looking out at the city while I relaxed in the pool.

Great location for local events. Unique shaped pool in their expansive outdoor recreation area. Rooms and staff are of good quality.

Phenomenal service excellent attention to detail a great staff with people that truly care about safety during the covid season everyone was friendly professional and polite Im extremely happy I decided to host my event here

Beautiful rooms and amenities. Convenient restaurants on site. The lazy river, pool, and hot tub were great. The 18 and over rule for the pool after 6 pm and for the hot tub is a great idea, but it isnt actually enforced. There is also no way to reach the front desk from your room.Otherwise, a really great stay.

For the amount of $$ that is being paid for the rooms, you would think there would be more privacy in the rooms. At the bottom of ALL of the room doors to the hallways, there is about a 2 inch gap. My hand can side through as a grown man! Maintenance told me it was due to air pressure reasons. Ive stayed in other high-rise hotels and it wasnt like this. You can hear everyones conversations in the hallway, so if you are making love in your room, everyone else can hear you also. I was told to place a big towel at the bottom of the door. I would expect that response at a less expensive motel. SECONDLY, I had to contact maintenance twice because the fridge was making a constant ringing sound that prevented me from getting a good nights rest the first night there. I expressed this to the front desk and requested to speak with a manager, no manager was available and no offers for any type of compensation were made. Although I loved the amenities and the pool was AMAZING, I probably would not stay here again.

Yuk. Lazy river had no current, this is just a Texas shaped 3 foot pool. It has a vinyl liner that is bubbling in places, and it looks like its been stained green from algae. Inner tube style floats are plastic and not conducive to relaxing. They need to update the floats. Hot tub jets are weak. Bell service almost nonexistent, need more than one bell man. Room service is terrible, they just hand you a paper bag. My hamburger came with no condiments, basically its a dry burger. No water and no utensils. I dont understand how this place gets a marquis designation.

Never again will I stay here. For this place to be a 4 star hotel they have very poor service and the employees have really bad attitudes. My room wasnt clean paid valet parking couldnt get no one to help with my luggage checking in or out. Management dont help with the situation. Room keys wasnt working I can go on and on about this place. Glad my friends and family got to see what my husband and I experienced here so they want pay there money to stay here. Check your room before checking in. You will thank me latter.

We will NEVER stay at another Marriott!First, the gentleman behind the counter mistakenly took our ticket from the parking deck after he told us parking is validated through the room card. The card was not activated, and we were stuck at the parking deck gate until we paid $32 for a “lost ticket.” Then, the WiFi was “free,” if you signed up to be some Marriott member, and it turned out that our room was charged for this VERY SLOW WiFi. There was a mascara stain on a towel, and even worse, there was a brown makeup spot on a pillow case. The fitted sheet was inside out, which leads you to wonder whether it was just flipped over instead of cleaned or did someone really not pay attention? Additionally, breakfast is $40 to attend, the vending machines on each floor hardly work and charge $3 even for water, after how much was already spent on this ridiculously overrated hotel. Lastly, when the parking charges were brought to their attention, the same gentleman lightly apologized and admitted fault. He then smartly retrieved his manager. When she met us, no eye contact was made. Parking was reimbursed, but no hospitality was shown whatsoever. We will never stay at another Marriott. We will tell our friends and family about our experience, and we will suggest they stay at a Comfort Inn, where we had a lovely experience for the next two days of our Texas visit.

Just there for a luncheon event. Good foo, lots of good servers. Nice facility for a large group.

I love this hotel! Superb rooms with floor to ceiling windows and an excellent view! The pool area is luxurious and relaxing. The valet team is second to none-super nice! I love coming here to get a room or just the pool for the day. Awesome place to show off to out-of-towners.

ALICIAis the most kind Hearted people you ever meet. Ran into an issue with my reservations but Alicia went over and beyond what she had to make sure that it was fixed and the mistake was if my stay was absolutely perfect if I ever needed anything all I had to do was call and ask. I got to know a few members of the staff while I stayed sweet pool and Amenities definitely will stay there again

Ive lived here my whole life and it was my first time to experience the hotel and the restaurant they offer it was wonderful it was amazing and Im 54 and amazed!

First I want to thank Chelsea at the front desk that was absolutely great in checking our group in for our conference. Chelsea was very patient, professional and polite while checking the 10 rooms we had reserved. The hotel is a beautiful place and rooms are very nice and spacious.

Chelsea, thanks for making my awful day so much better. I’m so grateful you will never know. 💀

Rooms are dirty. This was supposed to be a suit villaPool was cold as heck. 2 of the restaurant were closed. N staffs were below average with help.I wouldnt stay here again. Its good for pictures near the pool.

5 stars for a 5 star hotel. As good as any 5 star I ever stayed at. Helpful staff at check-in. Spacious lobby, well appointed rooms. Great buffet breakfast.

Dont forget to use Hᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking any stay. They compare countless booking web sites and normally will have rooms a lot cheaper than others! Thank me later on! This hotel is one of the best in this area. I have been staying here for a long time. If you stay for a few days you wont be let down.Great conference facilities, very nice pool area, solid restaurant choices, and great location in the heart of the city. Top notch!

This Texas shaped lazy river and pool resort is amazing. The kids have fun and the grown ups have more fun. They have a bar out there too. The rooms are clean and comfortable. The restaurants have good food and some are open late. The Pool oversees discovery green. :) and the hotel is surrounded by other H-town staples.

All I have to say is Texas Size POOL! I am a Marriott elite titanium member, and I love this hotel. It is fun and inviting for any occasion and all ages. The view is excellent from most room on the higher floors. It is right downtown within walking distance from restaurants and bars and most of all directly next door to Minute Maid Park.

I am so thankful to the cleaning staff, especially Rosa Garcia. She found a pair of Louboutins I had left in my room after I checked out and she turned them in to lost prevention. I had not realized they were missing until 3 weeks later when I wanted to wear them again. I called the hotel to find out they had held them in the lost prevention dept. Thank you so much Rosa for being a honest person.

Great hotel, pool and lazy river are phenomenal. Staff is great, valet drivers are very helpful and accommodating. Had a good experience checking in, although Kierra at the front desk was complicating my stay for another night. Instead of trying to find a solution to a small issue I had, she was just dancing and stating she never heard this song before. Another member jumped in and right away found me a solution within seconds.Other than that, highly recommended place.

I have never reviewed a hotel while still living in it. We came here for 5 nights and still have another 2 more to go but can’t wait to check out. We come from New York and This behavior is pathetic of the hotel staff. Specially the pool areas. There are no life guards and no one to check what’s going on. The spa is specifically mentioned for 18 years and above but it’s always full of kids specially toddlers eating chips in it and above all diving in hot tub. Seriously man who does this. I complain every time I enter the pool but no one seems bothered. The bar tenders only job is to pass food drinks. The so called lapse pool is full of kids who bring in the tubes from lazy River here and above all they pull the water chairs in the lapse pool. No control very bad management.kids jumping in lapse pool while you’re swimming in it. No one follows the policy that no diving in pool area. Parents are reckless who come here whose kids are ill mannered too. The staff is pathetic they really don’t care. I regret coming here. Will never come back here but prefer Hilton over Marriott any day.

The lobby is beautiful and the staff was incredibly helpful. They had complimentary mimosas and granola bars for the guest.The rooftop bar had amazing drinks and fun attentive bartenders. LOVE the Texas shaped pool but I wish they had adult only hours. There were tons of unsupervised children running around screaming knocking things over. I mentioned to one of the attendants there was a small boy (maybe 6) jumping in the water completely alone. He shrugged it off and went on about his business…The rooms are clean and the location allows you to walk to all the bars and of course discovery green is right across the street.

I loved my stay at the Marriott! The hotel was beautiful and very clean! The staff was really nice & the pool was EVERYTHING!! I loved it. Valet parking was a little slow but other than that I will definitely stay here again.

Clean rooms,Fast easy check in & out. I got room for 2 nights and got day pool pass for my kids for Sunday. Great experience.

We are 100% impressed with this Marriott. Weve been to many Marriotts in various cities. Admittedly, we loved them all, but this one takes first place. The rooms, amenities, restaurants, pool & lazy river, location, views and staff, are 10 of 10 across the board. This is our first stay in Houston and Marriott Marquis made this trip for us.

Positive: The staff was amazing, from the front desk, housekeeping and the employees at the pool area. Hotel employee stood out the most, very friendly and helpful. I will return to the Marquis. Negative: The room needed some TLC, $--- a night it was less than expected. There was a shortage on face towels so we could not get any until the second day of our stay. There were things that spilled/dried on the side on one bed, the shower floor was very dir

Tue hotel was great, the pool was awesome so laid back and fun for how crowded it was. Service was a bit slow but that is because the place was packed. Just go down and get your car well before you want to leave from the valet and you will be fine.

Nice hotel but pay for EVERYTHING!! Everything did feel like a cash grab. Why are the cabanas not available to hotel guests? U want me to double pay to enjoy your pool?! Overpriced clout chasing experience. Rude staff and Manager. Nice Hotel but the pay for every amenity feature is over rated.

One of the nicest hotels Ive stayed at. Very clean facilities, the staff was on point with the assistance offered. The two restaurants we went to were nice. Overall atmosphere was beautiful there. The icing on the cake, of course, was the Texas shaped lazy pool! Beautiful! The outside bars were great! Relaxing area to jump in the water or get a tan. And that plexiglass window at the edge of the pool was fantastic! This is mos def a place to revisit for me. Thumbs up!

Positive: The pool was nice. Biggios downstairs was good. I was glad they had bellboys to take luggage as I had to push stroller. Negative: They blocked the sidewalk with cars so moving a stroller was hard. The room service was awful - do not recommend. Having smaller floats for little kids would have been nice.

My daughter brought me here for a early Mother’s Day weekend. Unfortunately she made a mistake and booked the room for a weekend in July instead of April. When the check in person told us this we just looked at each other didn’t say a word. He went and got Nick the manager. He told us they didn’t have a room and are over booked by two rooms. But he could give us free pool passes and get us a room at a near by hotel. Guys we hadn’t even complained this was all our fault and they were so nice. We enjoyed the pool the entire weekend. Unfortunately I didn’t get the desk clerk name. Also , the waiter at the pool Jose was amazing. Saturday the pool was packed and he did an amazing job serving us! Jose good luck in your photography Career

The pool is probably the best thing Ive ever seen. Really enjoyed my stay the staff was very friendly and helpful. Will definitely be returning.

Positive: Location was great. Staff was knowledgeable and very helpful. Room service was great. Very clean. Beds we¿re extremely comfortable. Couldnt ask for a better experience. A++++ Negative: Telephones could use an upgrade.

I want to say thank you to the Marriot Marquis front desk staff working on 8/21 between 12pm and 6pm. I wish I could remember all the front desk ladies names. Our stay was fantastic, they accommodated me and my family on a suite after we couldn’t fit a roll out bed in a double queen bedroom.That’s is why I’m a loyal Marriot customer. Great customer service.My daughter enjoyed the pool and the waitresses in the pool were very attentive.

The hotel is centrally located, beautiful and the pool are is the star of this hotel. The lazy river is additional attraction that attracts family and everyone. Rooms are spacious and lots of lighting. The bed is very comfortable as well.

Beautiful venue, relaxing ambiance and friendly staff.

A bit ghetto, but what an awsome pool, view!

We had a very disappointing experience and that is an understatement. We checked in Friday October 1, 2021. First of all, checking in was the worst. We had two rooms reserved and the hotel charged the card on file 3 times. This caused issues with the card and the front desk agent Brandon was being very rude and not understanding at all. After the issue with the card was resolved we made our way back up to the front desk we over heard him talking about us to another employee. Before we left the front desk Brandon did not give us bracelets to enter the Pool. After requesting the bracelet he only gave us 2. We had a total of 5 people staying in two different room. He rudely stated that it was a new policy. Stating things like “I’m trying to save you money” which is very offensive because he doesn’t know if money was an issue or not. He should NOT assume. His tone of voice was demeaning and borderline yelling at us.After a really long day and this frustrating experience checking in as I was getting in my bed I pull the bed duvet back to get in bed but there was feces stains that smelled really bad on the bed! This was a perfectly made bed we had not even slept in the beds yet!! It was DISGUSTING!! I decided to call down to request a new duvet. They brought a new one up and as I was making the bed i noticed it had BLOOD STAINS!!! I cannot make this up!!! After calling a third time they brought one that was clean but did not take the dirty ones from our rooms.In the morning my sisters husband needed to iron some clothes and there was no iron in the room as it should be. He decided to go down to the front desk and request an iron and he was greeted with rudeness once again. The front desk lady kept insisting that there was one in his room and he “just needed to look for it”. Insisting multiple times and insinuating he was lying. This lady was really trying to argue with him over an iron. In my opinion, if a guest States there’s no iron in the room just give the guest an iron why argue!?Thank God we did visit Biggios and had a pleasant experience. There was a bar back named Veronica that was checking up on everyone making sure we were okay. Frank and John were great servers and were very patient with us.This experience was very disappointing considering this is a 5 star hotel we expected so so much more. Especially spending money we expect the treatment everyone else receives. I hope this hotel does the right thing and follows up with us after this terrible experience. As for now, i want to tell you all, SAVE YOUR MONEY DO NOT COME HERE!!

I love the restaurants, room service, and pool… I enjoyed all the amenities. Valet is awesome and the hotel looks great.

The hotel rooms have a good view of the Texas shaped lazy river! Food inside the hotel could be better. I had several issues with my door lock but overall the hotel was nice.

Overall disappointed with our stay.To good: The rooms was nice and view great.We were surprised to find no concierge.Everything else was below average.Calling down to get our car from valet would take several times before anyone would pickup the phone.Calling the front desk to talk to anyone, same issue. Going to the front desk or valet also, long delays. We stayed mid week, not during a holiday and it never seemed crowded so I dont know why there was always such delaysThe pool was gross. We booked the hotel partly for the endless pool. Because it was early season the weather wasnt spectacular z so there were not too many people in the pool, and yet it was dirty. People floating with drinks leaving their empty cups on the edges on dropping their straws, cans, and masks in the water. We were fishing the stuff out and setting it on the sides and clearly no staff was doing it. Another guest was going around collecting empty cups and stacking them near the stairs and *still* no one was collecting them. Wait staff was happy to keep searching, but no one seemed to have the job to clean up the pool edges during the dayIt took two calls at night to get the front desk to send someone up to break up the three room party across the hall from us Luckily, it only took one visit from the hotel staff, but it took a lot of time on the phone just to get the front deck to pick up each time. Just not what I expected from such a highly rated hotel.

Ive been to plenty of hotels around the Houston area and the Marriott Marquis Houston is up there with one of the best ones Ive been to.The location is nice and has beautiful city views. Its also a plus that there are plenty of posh restaurants all within walking distance.The rooms are nice, Its nothing over the top, but my room was clean and well maintained.What I enjoyed the most was the pool area. it was extremely spacious, and comfortable I also really enjoyed the fact that there was a waiter that was constantly checking in on my party to make sure we had food and drink in hand.I will be coming back to this hotel. I am a fan.

Perfect hotel, not much to complain about. The views were amazing, the complimentary breakfast was surprisingly really good which saved me money from having to go to the local coffee shop and probably spend $10-15 each morning. The only thing that I didn’t like which may make me sound lazy is that the parking garage was just a little bit of a walk but that’s being nit picky.

Nice hotel.... drink prices are extreme by the pool...pool was great....room clean...everyone is nice....VALET OVER CHARGED ME..watch out

Weve been to several 4 star hotels. This hotel has premium amenities (pool/bar/fitness center). However unnecessary expenses seem to hamper and otherwise luxury feel. Everything felt like a cash grab. The price of the room is only part of what youre gonna spend. Staff interactions were pleasant. Probably wont be returning.

Front desk staffs are very kind. We enjoyed the pool and the park. The room with the view is too small and is so basic, NO complimentary drinks and also there is NO microwave and we have a hard to sleep because of the noises from the undergoing building construction. Too expensive for small and basic room. And we waited almost 2 hours at the valet just to get our car. We paid for valet parking for nothing! We are very disappointed!

Attended the Grateful Americans Gala supporting Camp Hope and veterans with PTSD. Marriot staff was awesome. Big thanks to Elizabeth. She has a great personality.

The hotel staff were nice it’s just the hotel water sucked for showers, zero pressure and it wasn’t getting hot regardless of how long i waited and how far i turned the knob to hot… it didn’t get hot! I was so sad and shaking from how cold i was :(

Positive: Staff was courteous and helpful in a timely manner even when they were busy. Room was clean and sanitary. There was an incident when we first checked in when the bellhop forgot to bring up our luggage but it seems like an isolated incident Negative: Although the pool itself is great with the Texas lazy river, I think there should be more staff members assigned to cleanliness around the pool. People leave their cups/trash from the bar all around the sides of the pool which pile up.

Nice hotel, but didnt have the greatest experience. Added on an extra night and instead of merging the stays into one long stay, they created two separate stays. I had to check out and then check back in. New keys made and everything. Worse was they denied my suite upgrade and instead of giving the request back to me, they treated it as if they approved it and I no longer have it available on my account.

The hotel is amazing! The pool is heated during cool weather, but not heated if its hot out. I dont know the threshold, but definitely noticed the difference when we first arrived at 74 degree weather both the pool and lazy river was heated vs 85 degree weather the pool and lazy river was not heated. The Starbucks closes early around 2pm and the bar at the pool closes if it rains. On a regular operating day the vibes are great! The rooms were spacious and clean. I had a great time with my family. I will definitely go back for a getaway again!

Wonderful staff, go to pool bar early is closes early.. only drawback... as staff stand there for 45 mins cleaning not giving drinks out I think to my self... ya wouldnt have happened in my town

We visited the Marriott Marquis for a nice day-cation. We were treated so well by the wait staff at the High Dive. Rae, the food and beverage manager, went out of her way to make our stay enjoyable and memorable. We loved it and will definitely be back.

Let’s start.Lobby’s men’s room out of order. Check in, quick, but room key didn’t not work. Have to wait for engineer who blamed the failure on weather.No clear instructions on parking, nobody to explain the rules and expectations. Later found room key was needed to be used for parking, however no room key was given.Pool has a rule, must be issued a arm band to use pool. This was never assigned to us (was advised it was supposed to be issued during check in). After receiving arm band, no towels available. Waitress was prompt, order was taken. Returned later to advised out of beer that was ordered and served a hot bottled water. Went to the bar, ignored by 5 staff members talking amongst themselves.

If I could this hotel a 0 I would. The customer service team, the reservation team, Robert Gillis ( the manager), the corporate office are all inadequate. It has been an ongoing process for a month to get the money that is owed to me. It an easy concept and resolution that has not been resolved. Number 1: I was charge a $300 holding fee that i did not receive.Number 2: I was told I would receive $75 credit for my other complaints made with the hotel manger .Number 3: The parking garage was $60 instead of $32 a day which is advertised.Absolutely no one has resolved this issue and what’s the point of a call back number if they don’t call back.

We had a blast and the lazy river was awesome. I lost my phone there and they made sure I got it back. So thank you Marriott Marquis.

Biggios bar is awesome.

Very Nice, sweet staff! Elisa was very nice & professional. Will definitely stay again!

I would say overall my experience at the Marriott fell on the very poor side. After being groped by another guest in an elevator on the way back to my room, what the security and front desk manager did next was shocking. There was absolutely no follow through and boldFace lies when it came to the steps they would follow regarding the situation. No follow up the next day to check in on how I was doing. I spoke to several individuals and at the end of it ,was given a small credit towards the room which I have yet to see on my account invoice. I honestly can say to pay so much and be treated the way I was without being compensated for a new and better experience due to their lack of follow through with their policy and procedures I won’t be back. Brianna and Nick we’re the only ones that made me feel heard. However even they did little to compensate everything I had been through. I actually had to call headquarters and file a case number just to have someone other than who I had speaking with to actually listen toMe from the property.

It was nice but very expensive for a holiday weekend! only right to pools, not Drinks not food. But we spent a nice and diferent day.

This was such a fun getaway for our family of 6! We were told this was more of an adult hotel by a staff member when we called, yet there were lots of kids and including our 2 year old , 4 year old (twins), and 10 year old. Rooms were clean, room service was great and the pools were excellent. Everyone was very nice. Mask are required while inside the building only.

Service was excellent thanks to Duane S! Excellent spa service as well.

Hotel is nice but breakfast policy stinks. For platinum members. Only get one free breakfast. = Donut and coffee. What happened to the lounges?

Woah! Cant wait to return! Got this hotel for a great rate at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I enjoyed this resort and Im so happy I stayed at my favorite hotel cheaper than what I typically pay.The stay was perfect!!! The price was reasonable, the staff were friendly and helpful, and the location was central to everything that we wanted to do. We even got to experience a movie night by the pool!! I will definitely be staying again in the future.

This hotel could do much better. There were people running around the lobby with shorts and no shirt. Don’t they have a dress code? We lost an armband for the pool and had to go to the front desk for another one. The clerk was snippy and initially told us we couldn’t have another one. The room was okay except the sink wouldn’t drain. The experience didn’t live up to the price.

It was ok. Nothing that Id be clamoring to get back too. Plus they clobber you to park.

I’ve been wanting to visit this hotel for a long time... I came from out of town to celebrate my birthday with my girlfriends. We only came for the pool and called before because we knew the weather would be a little chilly. They told us the pool would be heated to 80 degrees. We got in the pool and it was freezing. We went to the front desk and they told us they would heat it up. Went back after dinner and it was still cold. I’m giving one star only because I have to give a star. Worst experience I’ve ever had at a hotel. Terrible customer service. The “manager” Robert was so disrespectful and condescending I felt embarrassed for simply raising a concern. He said “the only thing we have to provide you is a room” and we could have stayed anywhere for that matter. I will never stay here again and our entire experience was ruined. Robert, if you or anyone in leadership ever read this, take a course in customer service and please rectify the way you handle concerns going forward. L.E.A.P. Listen. Empathize. Apologize. And Problem Solve. He kept saying I can’t comp your room when I never asked for my to be comped.

Really loved the service provided. Ethan was amazing. He greeted us as soon as we walked in and took care of us with awesome customer service.The room was spacious and offered the opportunity to control the T.V. from your phone if you didnt want to touch the remote.Unfortunately the weather was unseasonably cold so, we were unable to enjoy the Texas shaped lazy River like we wanted too, but the atmosphere was great.There are a lot of activities to partake in around the hotel so that was nice.The only this I would say is, for other hotels in the same price range, I missed not having robes in the closet. 😀Overall loved the experience

Omg I had an awesome experience here the food, drinks, pools, even the restrooms were clean.....bar tenders were awesome, the servers outgoing....I was lost ran into Veronica Lopez she took her time to help me out with any questions I had.....Thanks ❗❗❗🥰I will come back and recommend 💕

I came here to enjoy the pool for the day with my brother who rented 2 cabanas for about 10 people. The drinks the were overpriced were not cold. It hot outside but the drinks were watered down by the time we hot them and the beers were not chilled.There was a galvanized coolerb that we asked about to use for ice Maggie our attendant told us it might be dirty. Whose job is it to clean the cooler? Not mine. Never recieved chilled towels. The service was subpar and the over priced chicken fingers were terrible. For the amount of money that was spent the experience should have been a thousand times better. We had to walk across the floor all the way back to where we came in, to get dry towels. Overall I would not recommend coming here. It is really not worth it.

Smelled of sewage gas on multiple floors. On certain floors some guests left their rooms and the hotel it was so bad. Management never even called to check on our floor but it was horrible in the room as the night went on. The fumes were blowing in through the HVAC system regardless of whether the A/C was on

My wife and I had a corner room, the view was spectacular 5 0ut 0f 5. But for the price I was expecting much better ammentities, like bedding 2 out of 5, towels, 2 out of 5, our A.C went out, and not to mention someone just WALKED INTO OUR ROOM WITHOUT KNOCKING!!!I went out for a walk at 4am and noticed none of the side doors were locked, so anyone can walk in at any time ( thats a safety issue) especially when some random person walked in our room unannounced. This is totally unacceptable. Whats up with the large gap under everyones doors? My pillows had an odor and SOMEONE LITERALLY WALKED IN MY ROOM UNANNOUNCED!!!!! Didnt knock or even say house keeping, just WALKED IN. To put this into perspective, this isnt like someone walked into you house unannounced, its like someone walked into your BEDROOM, unannounced! This happened 9-20-21, needless to say if you want to experience the swimming pool, get a day pass but DO NOT get a room!!!!!!

Our stay was amazing. The staff was great and our was amazing. Thank you.

Positive: Location is awesome. Hotel is beautiful. Negative: When I turned on the shower for the first time, it smelled like sewer. I was shocked. The grout in the shower needs to be bleached also. As nice of a hotel this is, there shouldn¿t be any dirt anywhere. Construction overlooking pool was loud.

I’m only giving this hotel 3 stars because the only thing that is great is the outside pool area (infinity & the lazy river) and the hotel room was good. The price for the hotel was very reasonable. The things that wasn’t great about this hotel they charge an incidental fee of $150 per night, you get it back at checkout. I really do not recall seeing this anywhere when I booked the room. I was surprised when I checked in they charge this amount on top of the nightly rate. I understand you will get this money back at checkout, but for the people who wasn’t aware of this extra fee probably would not be as calm as I. It probably wasn’t the same circumstances for someone that budget for there trip and that wasn’t included. In addition, there’s a lot of beggars in the Vicinity. They approach you as soon as you leave the hotel and they surround the hotel building waiting for people to leave the front entrance. I felt that was very ignoring and can become unsafe for some people, especially females. The food in the pool area was better than the food inside the restaurant. The parking I felt wasn’t explained clearly. The first night we did velvet parking $45 because we arrived late. The next night I saw the sign for public parking for hotel residence, so I parked there overnight and ended up paying $60 for a 24 hour parking, I asked the hotel front desk and she said I have to take it up with the garage parking and i stated the self-parking for hotel guest was $35, she stated I was supposed to request this when I checked in at the front desk and they would’ve added it to my room. I told her this was never mentioned to me when I checked-in. I didn’t want to go back and fourth with her, so I brushed it out and told her I will claim it on my voucher. As you can see this trip has been one thing after another. The end to this is I won’t stay here again, I know noticed a lot of people was staying here for the baseball game that was literally across the street from the hotel. I don’t want deter anyone, the hotel and location was great, the other things wasn’t.

This hotel is a CIRCUS. From the time I walked through the door (2 hours prior to actual check-in time, as i requested for check-in) the lines were out of the building. I opted for valet for the convenience, and this service is everything BUT valet. Upon check-out I called to have my vehicle pulled to the front & they informed me they werent excepting calls for vehicles at the moment & that I needed to physically come down to the valet. When I went to the valet I waited in a line for 35 minutes just to give them my ticket and was then informed it will be an ADDITIONAL 55 minute wait for my vehicle... That is NOT valet. I could have easily opted for self-parking and retrieved my vehicle AND saved money. The wait caused me to miss my flight! The hotel employee at the front desk refused to get me their manager when requested. I then found the valet manager MYSELF and was blown off and was told theres nothing he can do for me. I am a frequent traveller and this is by far the worst hotel Ive ever stayed at. The pools are a JOKE. There was garbage and dirty towels everywhere around the pools and in the lounging areas. Workers physically watched me clean up trash around the fire pit so I can have a place to sit. I chose to stay at this hotel for the amplified reviews and referrals and the great amenities, and I was HIGHLY disappointed. 10/10 very upset and do not recommend.

Know one told us about the color of the wrist bands for the pool area so seating was limited. Valet parking is very unorganized it took us 30 min to leave with our car. The hotel room was very nice and clean.

Positive: hotel employee made the best (grand)mimosa. The pool attendants were helpful my first night, however the cleaning staff saw me coming with my luggage and didn¿t even attempt to move cart! My room view was awesome though

Positive: Views Negative: Hotel clerk stereotype me and my family changed our rooms and spoke to us as if we didn¿t belong there .was extremely rude about pool Limits ! Because it does not advertise on websites. Will never return

Navigation with Maps was really funny but it’s a great location. Very busy hotel, and not much parking.The hall one floor up is beautiful. Had a burger and fries in the restaurant and that was good as well. The valet was pricy but I’m not sure if that’s just because we were wedding guests and not stay in guests.I also dropped off a pair of shoes at the front desk and they kept it safe while I partied!!!

Amazing Staff. BEAUTIFUL hotel. Clean and spotless. Awesome pool and the Texas lazy river. Diffently be coming back.

Positive: The pool was great. The location lot minute maid park was perfect. Negative: Gift shop and store were never open.

Lazy river on topOf a building downtown houston. Nice view!! Very unique experience 😎

Its a hotel, over priced, watch what the booking price is and what they actually charge you, they over charged me, they fixed it. Didnt use the po, it was over crowded.

Overall, good. Valet operation really erodes the experience. 45 min wait time to get your car seems like there is room for improvement.

Absolutely wonderful!! Definitely will be my staycation spot!

Loved it! Definitely coming back! Thank you for your hospitality! Pool was amazing to look at from our floor! 🤙🏼

Best hotel in the city of Houston. Even has a pool and lazy river on the 6th floor with a great of the city.

Too expensive for basic rooms that are outdated, pool was nice but just not worth the price. Ive paid less for 5 star hotels around the world, this is the most Ive ever paid to be in my own backyard. I will not be returning.

The location was great and the pool was mind-blowing. Had a great time at a conference and enjoyed the amenities. The drinks and pool-side food were delicious. A DJ on Saturday rounded out the experience.

Excellent hygiene amazing pool but way too expensive for one night not recommend for one night plan ahead

This is one of the nicest hotels Ive ever stayed in! The décor is great, the service is great, the rooms are great, the pool is great, the gym is great, and Room service is great! Ive stayed in hotels all over the world and I highly recommend this one 👌 👍

10 minutes check in, 6 desks but only 2 employees. Room is nice but…for 350$ you have no parking, it’s a 48 $/day extra….no internet, it’s 14.5$…..breakfast is a pick up bag at 12$ per person…….Check out+ car from Vallet…30 minutes….So yes the pool/ lazy river are fantastic but the hotel is not better than a 200$ room and remember the pool is free access to 2 guests only, after it’s something like 30$/extra guest….

Positive: The hotel is in a great central location. The pool area is nice and the pool bar staff were nice. Negative: The room was not as clean as I would have expected. There was dust on the desk area and the couch in the room had stains. The ottoman looks worn. I called for room service in the morning and after an hour of waiting, I called again, they forgot my order.