This store was so nice to deal with for a new phone purchase. Gabe answered all my questions and I was out the door in no time. He was great.

I had a phenomenal experience at this Verizon location today. John T. was extremely helpful, informative, and did everything he could to find deals and promotions that were applicable to my account. He was very pleasant and patient throughout the process of becoming a new Verizon customer; all while, managing multiple customers and assisting other Verizon reps. John gets an A++ and deserves more than 5 stars! Thanks again, John!

Would never use an authorized Verizon retailer ever again! These people just wanted to make a sale and never explained the billing process or fees associated. Never told us we we only get 1/2 credit for a trade-in. Never told a price on any of the accessories. Ill only be going into a real Verizon store from now on even if I have to drive further.

John did amazing and help me so much! The other Verizon screwed me over and he undid all their wrongs! So if you have any issues go to John!

Customer service is the name of the game and Jordan was brilliant. I was switching from Sprint (after 11 years) to Verizon. He explained to me my options thoroughly, and he was patient as we reviewed the plans from many angles. In the end, for me the business plan was a better plan. I could see other employees working with customers and I never saw anyone that was neglected. I had a particularly large order that took several hours to complete, and many of the team had to be involved to quickly get me to work on time. I did see several people come in that were experiencing problems and none of them left the store with a problem. I felt reassured that this Verizon store had quality employees that were well trained, and, that Verizon, in general, was the right choice for me.

Alexis Jo was amazing. Patient, nice and helpful. I had an unusual situation that required her to really work the system.This is what customer service is all about! A+++!

The manager is amazing ! He’s super sweet & so nice !

I came in because my phone broke, & Donzaile immediately helped me, and solved the issue. He was very professional, courteous, and diligent. He fixed my issue, got me a new phone, set it up, & answered all my questions quickly and thoroughly; having me on my way in no time. Jordan was also a big help and he set up my business account as well. I would highly recommend going here because of them. Ill definitely be back if I ever have any phone issues in the future

John is awesome! Made getting a new phone super easy.

Josh was great to work with. He made me aware of all the special offers, made sure I understand the details of the transaction and made sure I was happy with my selection. Plus, he got me set up on my new phone and made sure everything was transferred over.Great job!

Natalie was very helpful and was fun to chat with while I waited. She even went above and beyond by protecting the backside of my phone with the left over liquid screen protectant that I had just bought for my watch. Will definitely be doing all my business at this location.

Gabriel was very attentive, helpful, and pleasant. I rely appreciated his help and guidance. In the end I just couldnt handle the change from iPhone to Android. Everyone in this store is about the people and not the tech. Not to say the tech is not important but helping me with my choice and purchase is my cpncern.

Really helpful and nice workers! They went above and beyond for me and dealt with everything really well. And their prices are better than other Verizon stores in the area I think.

Gabe, James, and Josh helped us. I highly recommend you check them out! They took their time to explain all devices and plans Verizon had to offer to new customers.

Holy snaps! I decided to stop by this Verizon store because I have been curious about updating my iPhone8 (don’t judge) and I am so happy I did! Josh took care of me and was amazingly helpful and I’m not the most tech savvy. Nattie kept me laughing the whole time and James made the sure the ship ran smooth! Looks like I have a new go to Verizon store!

James is amazing! He helped me so much he went out of his way to make sure I got the help I needed! 15/10 would recommend going to James!

Excellent service by the manager James!!! Highly recommend this store! Very patient and thorough in answering all my questions with purchasing multiple devices.

Simply getting a replacement (upgraded) phone is not so simple and certainly not inexpensive. Thanks to John Tuttle, we now appear to be on the right track.

Travis is an excellent customer service representative. Outstanding job

Always a terrific experience. Knowledgeable, courteous staff, very helpful. Cant ask for better support from a wireless provider.

James, Nattie and the rest of the staff went above and beyond to provide amazing customer service. Fast, friendly and able to multi-task, hands down this is the best cell phone store experience weve ever had!

Great customer experience, they really explained my options and pricing. Even helped me pick out the best phone option for my son.

Staff here are really friendly, always willing to help. Very knowledgeable about the business. Definitely will come back for the business

Josh was great. Helped me set up my new phone quickly. Was a great experience.

Josh was a great help fixed my and watch in 5 seconds flat. I really enjoyed my experience at this Verizon branch

Gabriel was very helpful as usual! I consider him our phone guy. This is the only store I go to for my phone needs.

I worked with Matthew 2 days ago who was super helpful and very knowledgeable about the services offered. He gave me all of the information I needed and was patient with my questions. I will be returning here to buy accessories when my phone comes in.

The manager is the most unprofessional manager I have ever met. Took an hour to get in the store literally took two people over me, when me and my wife finally got in he said that the system was down and couldn’t help me. All while everyone else in the store was getting help. He had some newbie donziel help me who pretended that the system went down. They didn’t want to help me and my wife because she had an out of state ID thinking we were fraud. The store is disgusting they do not clean smelled like fish. I will be speaking with the district manager about this.The manager of the store needs to be fired point blank too many bad reviews!

Customer service and staff are top notch professional and knowledgeable.

Outstanding service! Alexis helped us out

I have really nice experience at this store. Gabriel and James are wonderful reps in assisting us.

James was exceptionally helpful and efficient with helping me upgrade my dinosaur iPhone. I am very happy with my purchase!

Very friendly and helpful. I guided to get the most for my money which I appreciate.

Theyre good service from James. So helpful and I definitely will come back again if any additional problems. Thank you thank you

Matthew was very helpful! Made the whole upgrade process fast and easy. Thank you!!

Great customer service Matt was one of the best I’ve ever seen keep it up 👍🏽

Donzaile Hall at Verizon location on SW Freeway was outstanding. Thoughtful, diligent, customer friendly. Especially during this pandemic which challenges everyone, Donzaile exhibited patience and went the extra mile. Verizon should value employees like Donzaile!

James and josh very attentive and answer all our questions help with the purchase of my IPhone 12 pro great service

Good customer service! I returned my apple watch after 2 weeks and no questions asked! No problem!!

Fast service and explained everything so I as a customer could understand, left the store with 2 6series 44mm Apple watches!

Natalie was very patient with me to ensure all my contacts and photos transferred to my new phone.

Natalie was amazing! Professional! She went beyond the call of duty to make the experience painless.

Helped me with my phone brightness great service and very professional service. James was great

Excellent service. Josh, James and Natalie were so helpful and patient!

James and Gabriel are the best! I felt like I had expert attention the entire time!

I would have given 5 stars but I had to wait an hour before I could even enter the store. Once in the store I had an excellent experience w Josh. Very helpful and responsive in getting my new phone set up for me.

Salesman should now what they sell to the customers. What products work with what others. Good service bad knowledge

Matthew was awesome! He was very knowledgeable when i was in the store.

I think this is one of the most informative Verizon stores I have ever been to. Thanks to them I made the decision to buy a new phone!!!

Great staff well informed . They helped a ton !!

Knowledgeable about the productDon checked on different options to save us money.

Nattie helped me. I had an excellent experience.

Mathew helped me resolve my account issues really quickly, even though it was a little complicated.I really appreciate it.

I had a very pleasant experience getting a new phone. Super professional!!

ANDREW Was awesome...so knowledgeable!

The manger James should be fired immediately! He has bunch of new employees dont know what do and he act like he knows it all. He played a game on me and made wait almost an hour and then told me he cant help me!! I end up loosing my flight and going to another verizon store where only took them 15 minutes and got all my requests done professionally. I told him I have a flight to catch and he kept me wishful that he will be done shortly as a part of his game and personal ego! I spoke with my lawyer and working on law suit ....

They refused to give me a phone I purchased online for curbside pick up saying it was marked for in store purchase. I paid $618 online, now my money is tied up for 3-5 business days because the young man canceled the order saying I didn’t pick it up. I’ve been on the phone with Verizon for almost an hour while they try to find out why he did this.

HORRIBLE. This is no longer a corporate store and they played games. I wanted to purchase a new Iphone and they upcharged the price listed on the Verizon website and Apple website by over $100. Even though the company has a Best Price Guaranteed all over their website and emails. When I argued that wasnt the price listed, they did not make it right. Then I found out they tacked on an additional $30 charge for a Redux Single Line Membership which was not explained to me, but found out later is a protection plan only through this store, even though the employee knew I had protection already through corporate Verizon. I sent an email to Victra corporate but no response so far. There is a corporate Verizon store on Bellaire Blvd and you would be better off going there instead.

Nattie was amazing ! 10/10 would recommend to everyone.

Both men that helped me were awesome! They listened to everything I needed and went above and beyond.

Wow!! I rate Josh a 12!! Great service. Very customer service oriented!!

Gabriel went above & beyond to shepherd me out of a really bad day (dead phone) to getting me back on the road again with minimal muss & fuss. I appreciate his efforts & patience

October 14,2020- Had to come back to the store because my volume kept going in and out on my calls. Once again,Donzaile, Matthew and James (Mgr.) were such a big help. They didnt have any problems switching out my phone. Very professional and know their products. Hope we dont have to go back in for any problems but I know they will be responsive and very helpful, if we do have to.Yes, we went into the store twice within a week and Donzaile was such a big help with his knowledge and very professional. This location is our first come to and the best, from managers to salesperson. Donzaile was very patience especially with my son asking alot of questions about the phones and apps.

James is responsive, knowledgeable and helpful. People friendly.

Excellent service! Thanks John!

Friendly but horribly slow service. Plus masks were unenforced on all customers not to mention not telling one customer to turn off their loud blasting converstion on facetime disrupting all other business!!! Terrible experience....then after buying the new phone and waiting an hour for transfer from one iphone to another we were informed the transfer failed and another hiur was needed.......grrrrr

Great social distancing policy and friendly, knowledgeable staff. Thanks James!

Great service! Going to this store from now on.

It was Friday round 6 oclock, went in to get a pair of wireless earbuds. I was met at the door and asked if I needed any help. Staff was courteous and helpful. I added a few items to purchase that werent on my list and in minutes I was back on the road. I have used this Verizon store many times over the years.. Staffing may change here but it has consistently been a good store to go to shop.

Quick & professional. Know the products

Best customer service the sales clerk Donzaile help me with a problem he went over the top to help me with my phone problem

We went in September to get the IPhone 11 Pro because they were doing a promotion that would give us 500 dollars off if we trade in our old phone, and another 200 if we kept our same number. It has been almost 6 months and we are paying full price on it because they messed up. They checked our phone and told us it was eligible for trade in. We sent it in and a month later we were told it was damaged. So they kept our old phone and denied us the 500 dollars. Another month later, we were told we would not be getting the 200 off, but this time they could not explain why.We were told to email the owner, yet another month passed and we still have not heard anything. I am still paying full price on this phone. The employee who helped us was named Tony. This location is not worth the trouble. If you want to avoid a 6 month conflict, choose another store.

Josh took care of us. No complaints

James helped me in the store today and was a big help,thanks

They provided great customer service

Very helpful and friendly:-)

If you go into this store and Marcus is working and tries to assist you, ask for a different representative! Ive been in several times and he is beyond rude, refuses to even look at a phone to see what the issue is and immediately ops to ordering a refurbished phone. To be honest, Id be surprised if he openly tried to assist you, he acted like I was a burden coming in with phone issues. Absolutely poor customer service. Because of that one employee, I refuse to go back into this store and will never buy insurance through Verizon just to avoid dealing with their employees. Apple and Apple Care now have my business.

James is the bomb thanks for setting me up with my new iPhone

Horrible, I waited 30 minutes and was still not able to get help from a sales rep. I was there to pickup a phone I ordered.

Excellent service, very patient!

Thanks for the great service and information

Great staff, but they forgot to activate my new phone. I was on the phone with them for an hour, but other than that it was great.

Great deal thanks!

Tried to trick me into buying a new phone even though the only problem was a bad USB cable.

Routine business.

Always top-notch & friendly staff. The best thing lately: setting me up with a HUM device. ---???--- like that well known GM built-in, but it works on any make of vehicle by clipping on the visor. The rate is reasonable & you dont *have* to have full Verizon service to use the HUM.

Worst Verizon experience ever. Nicole was in charge of helping me, and she is definitely the reason Im never going back. She said, Oh if I knew you were buying something, I wouldve been more nice to you. Wow. Just wow.

Any time I need to upgrade or need assistance w my smartphone or tablet, the staff is great! When we had major issues w a defective tablet that wouldnt activate, they stayed late to make sure I walked out with one that worked properly.

I went in because Verizon was offering a promotion where if we trade our phone in, we will get 500$ off the iPhone 11 Pro, plus an additional 200$ off if I keep my same phone number when I join. TONY SYNGHAM reviewed my trade in phone and gave us the ok to proceed with sending it in, while he ordered our phone to be mailed to us.Not only did TONY SYNGHAM send the new phone to Wesleco TX, we had to pay for it to be shipped to Houston. A week later, we got a notice informing us that the phone we sent in was not eligible for the 500$ off, even though TONY reviewed it, and approved it. Because of this, we only got 70$ off, without being able to get my old phone back.If you think I’m done, I’m not. We got a SECOND notice telling us we won’t get the 200$ off either, and nobody at the store could explain why. We visited on 4 separate occasions over the course of 3 months, and each time we left with a new and colorful problem. Today, I am stuck paying full price on a new phone that I only got because of the promotions that this store had no idea how to execute.PLEASE I AM BEGGING YOU, TAKE THE EXTRA SEVEN MINUTE DRIVE AND GO TO THE LOCATION ON KIRBY NEAR RICE VILLAGE. THEY ARE COMPETENT. SPARE TONY SYNGHAM THE EMBARRASSMENT OF TRYING TO REPRESENT HIS COMPANY.P.S I’m giving this review 2 stars instead of one because the poor manager was on her butt trying to clean up his mess, and I truly felt sorry for her taking the heat.EDIT: I’ve changed my review to 1 star. We are still paying full price on this phone. We were told to email them again and a month later, we still have not heard anything back. GO TO THE KIRBY LOCATION. EXCELLENT SERVICE. If you come to this store, avoid being helped by TONY

My sister went in to get her contacts moved to a new phone (we tried everything else before having to come into the store). Nichole helped but was incredibly rude. She wouldnt just move the contacts over and kept telling her she had to do the other steps (which we already tried).It was only AFTER she finished moving the contacts that my sister said she also wanted to buy a case, and Nichole said (and this is a DIRECT QUOTE): Oh. If I knew you were going to buy something, I would have been nicer to you.I hope this helps you and you stay away from Nichole while visiting this store or just avoid this store completely. It seems like they are more focused on selling you items than providing quality service.

I was greeted by an associate, but it took 12 minutes before I was seen. Another reason why Im canceling my contract.

The best Verizon store in Houston. Their response to the customer is, How can I help you, always with a smile. They do their very best to work it out in the store. Never negative always a can do attitude.

Great experience good staff

Very professional and knowledgeable and helpful.

My experience was great. I arrived about 11AM & was greeted immediately. I bearly waited 5 minutes. Alex knew her stuff. Explained what I needed & she produced promptly. And she addressed my questions knowledgebly. Alex explained transfer would take about an hour - no problem - totally expected. Charges thoroughly explained w/no surprises. Thank you Verizon & Alex for a painless experience.

Matthew the representative at Verizon store went above and beyond his duties to guide and

Keep going in here thinking theyll be able to help with something. Once again, nope! Pleasant folks though...

Super helpful and friendly. Gave me a great deal on a new phone. When I had a problem, the 888 tech support were AWESOME!

Matt was amazing !

After a hellish experience (as usual when dealing with phone or cable providers it seems) trying to get my phone activated and up and running, I was in and out of this store in under 10 minutes.This was the second store I visited and about the 5th person over all that I talked to and thank God she was able to get me sorted asap. I think her name was Alex. I was immediately helped and she was able to immediately identify and fix the problem after I had been getting the run around for 3 days. Thank you!