I have been an Equinox member for about 2 years and have been extremely pleased the entire time. Equinox has amazing group fitness instructors that will push you to your max, but still tend to making sure each person feels welcome and accomplished. I have my favorite instructors, but I don’t think you can go wrong with any Equinox class! I do workout on my own and the entire facility is well taken care of, and usually not too crowded even during “peak” hours. The locker room has the Kiehls amenities everyone loves, and most of the front desk is very friendly.

I really enjoyed my experience here and only left when I moved away. The price can be higher then other gyms, but I felt it was worth it because of how often I used the group classes. The amenities are nice and all of the staff was very friendly.

This is a great place to workout and I would say that it is worth every penny. We went there to join and met Sarah. Sarah was awesome and made us feel very welcomed. She showed us the whole club and took a great interest in what we are interested in. She signed us up for a trail running class are the class was awesome. The place is very clean and the steam room and shower area has the best products as well. Sarah also worked with her boss to make sure that the Membership Plan suited our needs. I look forward to joining the club soon and having a great time.

Initially I was very interested in joining, after speaking to a sales agent (Andres or Andrew?) I soon noticed that the disappointing reviews this gym has definitely live up to the gyms low standards. Andrew, the man whom which I spoke to was unwilling to help me understand how the gym works with insurance plans and seemed a bit annoyed that I was trying to get clarification as to what needs to be done to get me enrolled. Will not be apart of a club who has unprofessional employees. Please tend to how your employees speak to people. DO NOT RECOMMEND. Do yourself the favor, dont enroll here Lifetime Fitness is a much better choice.

Thieves. After being out of town I noticed a charge for a training package without my approval. I didn’t make a fuss about it as I knew I would use the training sessions in the future. They marked me as using the training sessions when I was out of the country. Instead of them correcting the mistake they gave me the run around and would not listen to me. I offered to show them my travel history and bank statements but it was like I was dealing with children. Unless you have $1,000 to throw whenever THEY please do not sign a contract with these people. Terrible business ethics.

I was a member at Equinox River Oaks for 1 year during and after the COVID-19 pandemic. I was very pleased with my experience. I used Equinox because it was less crowded and seemed cleaner than big box gyms or smaller, boutique fitness studios, and it observed social distancing prior to December 2020. Lifetime and the Preserve are comparables, but the Preserve seemed kinda small and Lifetime is next to that mega-church. From January to March 2021, I was probably going to their classes 5x/week, and I was pleased with the quality of their classes. I had a very easy cancellation process, with good communication from their managers, since Im moving somewhere without an Equinox studio. Ill continue to use Equinox+.

Condescending behavior from personal trainers. A lot of jealousy and envy. Mean behavior dirty looks. Mean and nasty. Instagram wars power hungry people especially from the staff. I only come here to workout and use the spa.

Real expensive smh but its so nice and doesnt make you want to go too the hospital after like you do when your done at LA fitness lol i. really like the body wash and face wash and I always fill my own bottle up before I leave to get my moneys worth - there are alot of good looking guys in the locker room to and that is a plus when your finishing your workout , i even went home with one after we met in the steam room its a grate social gym to - the hours arent are worst then LA Fitnesses and i wish they would extend there hours.

Overall, its a great atmosphere to work out in. I enjoy coming here everytime. But I would encourage senior management to hire more competent trainers hence I give it 3 stars. I hired one of their trainers who told me to eat more to lose weight when I was working on toning my midsection. Horrible advice! Almost laughable if I hadnt spent nearly $3000 on training sessions.

They do not accommodate purchase of a day pass for out of town customers and they still are at 50% capacity which is ridiculous. They need to move to California if they want to keep the fear mongering going.

SEAN BOHN MAKES ME SWEAT 🥵🔥

Great gym, very clean, staff super friendly.

Worth every penny! Signed up 3 months ago and noticed a difference in energy, strength, physical health and mental health. Taking advantage of the classes included in the membership as well as personal training sessions is showing me the results I am looking for. I was introduced to JB Bowen at the start of my membership and he made it his mission to help me accomplish my goals I have presented to him. I love the workout challenges he gives me every session. No other gym has provided even half the quality that this one has. Love the vibe and how friendly the staff is there.

I have been a member of this place for four years already and all I have is positive things to say. The front desk staff is very nice. I enjoy talking to them. I hear quite a few negative reviews about them. But I always had a good experience. I did not have a good experience with three of their trainers. So I decided to train outside of the club. But overall this place is the best. I have been a general manager at a restaurant for many years and I can tell you that Rebecca (the general manager) is one of the best managers I have ever met. She is amazing. I have never met her personally. But she is great. She will take care of you. I also hear negative reviews about issues regarding to money. Rebecca has always taken care of me. Even if it was a money issue, she would fix it right away. I wish the club would raise the monthly premium to over $ 200 a month. That way the club would not have to deal with so much negativity.

The best place for a workout in Houston by far

The best classes. Such a a friendly and professional staff. Clean facility. Love my Equinox family.

Ive been a member at Equinox for two years. Before that I went to lifetime. If you like classes then this is the best gym to be a part of. There are non stop classes all day. The instructors are the best. Everyone is so professional. The gym and locker rooms are always clean. It never feels crowded.Its worth every penny.

I absolutely LOVE this gym!!!! The staff, trainers and class instructors are AMAZING! Im the type to get bored after a while with workouts BUT at Equinox they have such a great variety of classes and top notch equipment that Im never bored and actually excited about going to the gym! Keep it up!!!!

Yes, it is not for the cheap. However it is spotless, the trainers are first rate, the staff are friendly and have only good experiences. I am a satisfied member.

Love the boutique atmosphere. Great amenities and friendly staff.

I came to Houston for work from New York where I’m a member at equinox.We are still in the middle of a pandemic and it’s shocking to me out of about 50 people working out only 3 were wearing a mask. When you think people would be there for their health it just shows they do not care about health. Theirs or the others. Shame.

Rude rude front desk staff. Disrespectful all the way. Facility is not worth for high prices. Definitely not recommend.

Love Equinox!! Such a beautiful property and a without a doubt a place to call home. Avery is so sweet and attentive along with all the wonderful staff. They truly make you feel like family. The location is RIDICULOUSLY AWESOME near all the great food and shopping has to offer!! Make the right move and come home to Equinox!!Ps they’re currently running a special...

Amazing gym! Always super clean and the staff is very attentive. Not sure why someone said trainers make you get off a machine so they can use it? Thats ridiculous. Trainers are friendly and extremely helpful, even if youre not a client of theirs. Lockers rooms are immaculate with top of the line products. Sign up!

So came here my first time to inquire about the place just move into town and into the area . But reception was poor 02/24/20 .22:00pm. Fix it . Be welcoming.

Equinox is an amazing gym and the classes are amazing. They have the best trainers. The front office is amazing! I 100% recommend this gym.

This facility is oversold. Nice facility, but they have no idea how to run a high end gym. It is the growing pains of a new facility they are suffering from. Today was the stick that broke the camels back. There is still room in the Houston market for a high end gym like equinox if someone can execute the operation. Building a facility is always easy, it is another thing to keep one running. The Equinox Gyms in Dallas are run very well, I will just stick to using the Dallas facilities and avoid this one when in Houston. The problem was my expectations were high after using the Dallas locations since 2014. I would avoid this one for at least a year. In a year they should have worked out all of their bugs. I will try back in a year, by then maybe the issues will be solved and I can change this review. Just checked in, the new STEAM ROOM is out of order again and according to the front desk will not be repaired for four (4) weeks, and by the way they constructed the roof flat so it will drip hot water on everyone. I hope they are going to fix that the staff could not answer that question. I hope I get a response to that question here on line.

Not a bad gym until you want to cancel. People I spoke to on the phone had no idea what they were taking about. Canceling because I am moving was told I just needed to send in a copy of my lease before I moved. After I sent it in I was informed there is a 30 day waiting period which the original manager said nothing about. All they want is your money and once they know you are leaving they treat you like garbage. If that’s not bad enough I was unable to use over 600$ worth of personal training sessions which of course are non refundable and non transferable, none of which they tell you when you sign up for them.

I can speak nothing but good things about this gym and overall company!. From the initial enrollment to my daily workouts. I have worked in the health and fitness industry for several years and this is the most well maintained fine tuned machine I have ever had the pleasure of working out at. I look forward to ever single check in and appreciate the front desk greeting me by name every time without fail! It is definitely worth the investment and i highly recommend to anyone no matter what your current fitness level. P.s. Absolutely amazing personal training staff.Thanks for the experience

Jumped through hoops to try and cancel my membership after I provided a doctors note of my broken foot. Paid an extra month just to get out of it and was assured by the manager Sara that it was all done after that. 3 weeks later they charged me again. Avoid this SCAM of a gym. Only want your money and dont care about being decent human beings to people.

Whoever gives a low rating, I imagine, are biasedly upset and use Google as a coping mechanism so don’t take those into account. This gym is absolutely state of the art. It’ll be the best money you spend on yourself, and sooner than later you’ll find yourself addicted.

I love that they open at 7:00am!. Perfect for my morning routine.

Be very careful about how they charge your card. The seemingly nice managers told me my cancellation request was processed and of course, I still got charged two month later.

This is a great gym.The staff is awesome and helpful.The location is fantastic.5 stars.

The place is Awesome way better then Other gyms yall go see Stephanie Jones !!!

Chad Neals classes are worth the membership alone. Hes amazing, personable, and helped me see results.Its a great, clean, high end facility. The steam rooms are even fixed!

Very rude front desk staff. Disrespectful and condescending. Facilities are ok, but not worth the insanely high prices. Would not recommend.

I guess I should have looked at the reviews prior to signing the contract. I had been thinking of joining even prior to the gym finalizing construction, but opted to stay at my boutique gym, because I loved the atmosphere even though I paid more.A year an half later approximately I decided to try something different and asked Equinox if they offered any trial period, which the sales woman said no free trial but after you join you have 1 week to cancel and then the manager said their is no grace period what in the world! So less than a month into going there I was just not happy with my training options, crappy front desk people and well don’t get me started with some of the individuals that go there!!!! So I wanted out and to cancel membership within less than a month of joining.Long story short you have to jump through hoops to leave this place and currently still paying for this membership and I am not a happy camper! I finally did cancel but still waiting the 30 days.Funny thing is they had the audacity to send me a survey well I sure told them what I thought! Manager called me that same day offering no help what so ever!!!Word to the wise if they are not willing to give you a trial period it’s for a reason WALK AWAY PEOPLE!!!

Called and was connected to an extremely arrogant and rude membership consultant. If their attitude on the phone is any representation of the experience offered, Id advise taking your $165+/month elsewhere.

Its a nice facility but they STILL have not FIXED the steam room.That is one of the reasons why I joined this gym. Its been over a month and a half and they still dont care to fix it. Im paying 157.00 for my membership.I also have a membership at Lifetime and Lifetime is 1000 times better. They have a working steam room always and they also have a sauna and pool.When I went to the gym today, they were out of shampoo and conditioner in one of the showers. The place can get really crowded in the morning and no room to get ready.The classes are the only thing worth anything.

Very nice gym but ran poorly especially compared to other Equinox facilities Ive been to. Perhaps a change in management and/or associates would make all the difference. I know this location is fairly new but thats not a valid excuse. This place needs some serious help.

Fantastic gym! Super clean, great customer service, state of the art equipment. You should visit sometime!

Trainer Shelby is the bees knees. She is amaze-ballin! Seriously, so glad I met her and have her training me. Not to mention the other people are great too, but so happy with Shelby!

It doesnt take a rocket scientist to read through the one-star reviews to figure out that those reviewers seem to gripe about everyone and everything. But I digress. Equinox River Oaks is a great gym. Its on the smaller side, which I prefer as compared to huge multi-level gyms where you rarely see the same employees there on any given day. I go 4-5 days/week. The classes at EQX are exceptional; they have everything from yoga to jump rope (so hard!) to hip hop dance to kickboxing to spin to really hard HIIT classes that nearly make me lose my lunch! The manager, Rebecca, is fantastic. I cannot say enough good things about how she helped me with an account issue. Has anyone ever told me to lie about how to cancel my account as stated below? Um, no. Does their contract clearly state you have to give 30 days notice to cancel? Yes. Its not their fault people dont read before they sign. Are they trying to sell memberships to people? Yes, theyre a business. Do I get a benefit from the business? Absolutely. Is anyone giving me anything for this review? No.The group class instructors are awesome, especially the group fitness manager, Corey, who is seriously awe.some. The facility is very clean -- in fact, there is someone cleaning literally every time I go -- the spa is great and the steam room has worked every time Ive used it. There is an occasional machine that is broken, but theyre always fixed by the next day. The Equinox staff works hard to help when you have questions, and always give alternate options in group classes which I appreciate. I joined before the facility was even built, so Ive been a member for 2+ years and wont be cancelling any time soon.

WOW, what a robbery. Be very careful about PT department. They lie to your face like nothing. I have been charged for all the sessions I communicated with my trainer. They even did not say anything until the end. I have all text msgs showing that my PT is saying do not worry about it, he will take care of it bla bla bla. And here it is 1200 loss. Very very shady and they do not care about anything but $$$. It was legit Robery. Stay away.

Love this gym. Ive been a member since they opened in December 2015. This gym in particular fills a niche with their classes that no other gym in Houston provides. For one price you have access to hot yoga, cycling, regular studio cardio/strength training classes, pilates, barre... everything you can think of! Ordinarily a yoga or barre membership is going to cost $100 plus a month and you only have access to that one particular type of class. Here you pay a little more but you have access to a wide variety of classes and access to a regular gym. The instructors are amazing. Andi, DK, Macy, Jessica, and Chad are all amazing....the list goes on and on. The locker room is beautiful and always kept clean. I come out smelling like a grapefruit after showering with the lovely body wash. I love the steam room. You get what you pay for here. Additionally, the GM, Rebecca, is delightful to interact with. She was very helpful when I had to freeze my membership due to an injury and always makes herself available to members. Highly recommend.

Lovin it.. friendly staff and members all what you need to get your workout done, wish I joined long time ago, and yeah its Clean

This gym should be a 5 Star gym. I’ll gladly raise my stars if these concerns, which have been previously raised to the gym on numerous occasions are addressed:1) the gym is lacking overall equipment. It literally is about only 65% of the equipment you’ll find at any other equinox club.2) lockerooms: the bathroom/ stall area ventilates to the locker area. Nobody wants to smell other people’s waste while simply changing clothes after a shower. The gym has doors that close to the bathroom area that could stop this problem, but they remain propped open. Really? Close the doors, folks!3) when I signed up, I was assured services would always be up and minimal downtime. Was even told if something can’t be fixed in 24 hours, they simply replace the broken item. The men’s steam room has been down for over a week with no status or disposition given to the members.4) social events: the gym often has promos going on. The staff sets these marketing/ promo events up at the top of the stairs when you enter the club. You have to walk through the promo/marketing event just to enter the gym. If you go to the locker room first, you’ll have to walk back through this circus again just to start your workout. I don’t know about the rest of the community, but I’m paying a premium to workout here.... I’d like some peace and zen. Move your marketing / promo show off to a corner or off to the side. You shouldn’t force your clients to be subjected to forced convo / further sales pitches or simply having to play human dodgeball to avoid staff / other gym members who have been stopped by the gym to join in on the promo/ marketing.5) what I love:The instructors are awesome.The showers are nice/ soap offerings are nice.Generally the space is spread out enough to where I’m not having to workout ontop of someone.

Basicaly having membership at Equinox Gym at that location is like going to buy a nice car, but end up with a terrible service and rude manger.Very bad experience 👎🏻 Very rude manger Rebbica. I wanted to cancel my membership and one of the membership advisor told me just put any fake address in the bank and send it to us to state the you are relocating and change it later on so we have a document on the system!!! My problem was i was going overseas so i dont have an address, so they want me to lieee. And i have that in text that she advised me to put a fake address and i told the manger didnt care.When i wanted to join they agreed that i will be caneling after 3 months and they were very nice to me and polit its like they just wannt you to join and i joined and i told them i need to cancel they gave me really hard time and they lied to me. After i meet the rude manger i undertood why the advisor membership will be the same.The only good thing there is the trainers are friendly and helful.

In the smaller side, but still nice. Friendly staff.

Equinox has a diverse array of modern, cutting edge training equipment that should suit almost any training style. Much of the equipment, such as the Woodway motorless treadmill and the bumperweight power platform are difficult to find elsewhere. The facilities are clean and well supplied and there are numerous amenities, such as fast WiFi, plush seating areas, eucalyptus infused refrigerated gym towels, mouthwash and razors which add convenience and luxury to the membership experience. The staff is very friendly and the trainers are very knowledgeable. Also, for me, the location near the Galleria in the heart of the Uptown area is very convenient. All in all, I feel the gym is an excellent value.

Great atmosphere and service, love coming to this place. The only bad thing about it is that its too small.

Arrived this morning around 11:00 am looking to get a tour of the facilities. The front desk staff and manager were extremely pretentious, rude, and told me that I cant just walk in here, were a private facility. They refused to arrange a tour for me. I would hate to be a member here.

The worst gym Ive been to in the whole equinox portfolio. Rude staff and filthy facility.

Top-notch facilities, great classes, friendly staff.

Easily the best part about living in Houston. #AndisArmy

Clean, convenient, and effective, if you are dedicated.

Love this place !

Went to this location at 7:20 pm to tour the facility and join but they all there gym advisers were gone for the day!! I cant believe that they dont have anyone there at this time ! I have heard bad things from a couple of people of how poor the service is compared to there other locations, so far not impressed !

SIMPLY FABULOUS!

This Gym bans Trump Supporters MUST STOP

This place is disgusting

Great place

Great

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