Had my rear main seal go out on my coach. Coach is 1 year old and only had 8400 miles on it. Slow leaker that was actually leaking from Day 1 after I bought it but assumed it was a simple leaky gasket. Mahdi at Cummins was outstanding at getting my work authorized and completed. Did a great job at keeping me informed. I’ve read several comments on here that no one will call them back. Initially I had the same issue. The receptionist offered to go track him down. Once we made contact it was very smooth. E-Mail ultimately was my best way to communicate with Mahdi. It seems he is running like crazy writing these jobs up that maybe calls are going unanswered in voicemail. Regarding the work, no more leak. I’ve driven it about 2,000 miles since then and so far so good. Cummins I agree with others, initial contact communication is not very good.

Only gave one star because you can’t give zero. Called, left message. Called, no answer. Nobody returned the call. Need ONAN 4000 RV Gen repaired. Hope you have better luck than me.

This is how it is now.. I understand COVID.. But at least let 3 at a time. U have to call and still wait for your will call. 🤔

I was able to bring my coach in to them they took it right away and fixed everything and working great

Customer service was excellent. Really go the extra mile for full time RVers with Cummins Coach Care program. 50 amp hook up for overnight stay in their gated lot. Super C motorhome on Freightliner M2 chassis with Cummins motor towed in. Mechanic was checking for problem within the hour. Thankfully, easy fix of a new Freightliner starter. Got part the next morning. We were out by noon. Thanks Justin, Drew and crew.

Very disappointing visit. We took our diesel motorhome here for an oil change, filters and chassis lube, and an air dryer replacement. I was very clear as to what service we requested to both service advisors. We received a bill for over $ 1700 including a $321 inspection, generator oil change and service with filter, and changed our engine air filter. After arguing with them they removed the engine air filter and put ours back and adjusted the bill to over $970. We ended up staying another night because they were closing and had to settle up the next day. I’ll never be back here (Houston, TX) and will be reluctant to use Cummins for service. It was a bait and switch operation!😡

I had some truck issues and showed up here one morning. This is really for the Super Carriers. Its $600.00 just to diagnose your truck issues. Yep, thats before one single wrench is turned. Then its $173.00 an hour after that. These guys are A One certified Cummins Mechanics, so I have no doubt youll get what you pay for. All that was a little too rich my blood though and I had to go somewhere else! But, if I ever become a big time fleet owner Ill definitely come back here because I know for sure theyll do the job right the first time!

I must have came on the wrong day for the good people described in other reviews. This location has some of the rudest unprofessional staff and I have had better service at a used car dealer. I sent 3 different online request for a service appointment. No reply. Everytime you call it is the voicemail run around. No returned calls. I went back to the chassis manufacturer who referred me for the 3 recall and service campaigns and found out this is my only option without driving several hours. I went by the location today to pick up a filter kit and hopefully get the elusive appointment but they have 0 contact Covid protocols which they use to ensure they can ignore anyone but large corporate accounts. They ignored me at the door and then when I called the numbers which I had in my phone from previous calls, they sent to voicemail and 10mins before closing time the parts counter woman refused to serve .e since they were closed on already reduced Covid hours! I arrived 40mins before closing and had no less than 5 employees ignore me.I will launch a complaint to Cummins corporate and to the chassis manufacturer but my guess is nothing will be done.Makes me miss my caterpillar engine!

This place is could not make it any harder to purchase parts from. If you call youll end up getting a directory, once you select the option for parts, you get hung up on before it even rings. If you call and get an operator, they ask you for your name and call back number and no one ever calls you back. So basically it is impossible to reach any one over the phone to ensure they have a part in stock before you make a long drive to them.

Was told by the receptionist that they stop taking customers at 355. But parts hours are 7 to 4 posted on the front door. Management needs to tell its workers 7 to 4 is 7 to 4 not when there ready to go home.

It is impossible to get these people on the phone!!

Waited 52 mins on hold then got hung up on 10 seconds in, no call back.

We have been struggling with an intermittent issue with our generator for over a year. We had another shop look at it without success. We took it to Cummins Houston, they got our coach in right away. I left it with them with a list of a couple of other items I wanted them to look at. Our generator has never run better, they fixed the generator and the other items in very quickly except for a few days delay on some parts they had to search for. Throughout the process we were treated very well, and we had great, almost daily communication regarding the status of our coach. I felt informed and engaged throughout the process, Im very pleased with this shop and wouldnt hesitate to bring our rig there again.

Onan generator repair, scheduled for repairs within a day, carried my motorhome in they made the repairs the following day and I picked it up the next day. Great service from their Coach Care people verses Holiday World of Willis which would not fix it because it was under warranty

Great customer service. Their precautionary measures for covid 19 are implemented well. Hernan was my parts rep today. VERY PROFESSIONAL, GOOD JOB AND KEEP IT UP!

Was great experience, shani took my info and got what I needed...great service

I had a fuel injector replaced here. The reason why I’m giving a one star is that they didn’t catch the main problem, my camshaft was about ready to fail and cause major engine failure. The Cummins in Orlando had to replace the same fuel injector and was wondering why the mechanic didn’t catch the other problems that were occurring. I understand the mechanic was in a hurry to get things done because it was a Friday but I am lucky the guys in Orlando were able to fix the problem.

Very disrespectful staff from the front lobby employees Hernan and Jorge Garcia to Sheneen who is the assistant branch manager and Dean who is branch manager. Customer service is a big 1 out of 10. Besides not letting you in, they make you wait outside in the pouring rain. I politely asked if I could wait right at the entrance inside and they stated that they are not allowed to because of COVID-19 and asked for the manager and they stated they were busy with another customer when clearly nobody was allowed inside and there wasn’t a manager talking to a customer outside. I understand these COVID rules but who in the right mind keeps customers waiting out in the rain for parts and service. Then they want to turn around and call your employer to complain and LIE about the situation not knowing that my body camera was recording the whole incident. Thankfully the people at corporate were nice and they have requested me send them the video so they can base their actions off the video. Once again customer service sucks from Hernan and Jorge Garcia to Sheneen and Dean who are the branch manager and his assistant.

No parts overpriced

Customers have to stay outside and wait to be served. Sometimes the wait is more than an hour but I got the right part for my genset.

When our ‘check engine’ light came on in our Motorhome, we called 3 RV dealers to have them check it out...they either told us they couldn’t or that it would be a couple of weeks before they could get to us.When we called Cummins, they asked if we were Fulltimers and then told us they would take care of us.They diagnosed, ordered parts, and fixed the problem quickly and very professionally. They gave us a parking spot with 50 amp hookups first the two nights we had to spend there.We were very satisfied with the service and with the professional and accommodating treatment we received.

Multiple times I have ordered parts here and either recieved the wrong parts or was told they would be there the next day just to drive 2.5 hrs and be told they didnt come in. Last week drive 2 days in a role just to be told they didnt come in. Friday we raised hell and they said they would be delivered to my home on Saturday. Today is monda and still no parts and as normal you cant get anyone on the phone!

We had our coach towed to Comings. We arrived on a Wednesday. They originally told us it would be the following week before they could got to us but they fit us in the next day. They allowed us to stay on their premises which saved us hotel costs. They provide electric which is a great plus. Pleasant people and respectful.My issue with Comings is the cost of the repair. It was the single biggest bill I’ve ever received to repair anything I’ve ever owned! Over $6300.00. It was an electrical problem.

With the covid 19 going on be ready to go through a whole process 😩 with cummins to get a part right now. Just saying dont be in a hurry. Against the clock trying to get your truck up and running.

They need more help. Parts department is super busy all the time. Guys are cool but it takes forever to get some one to help you. Several times I end up with aftermarket parts because can not get them on the phone

This place really went down the drain when it comes to customers service. Theres absolutely no customer service at all. Sad. Very Sad.

I will give this place 5 stars based solely on Justin McDonalds customer service and thoroughness in communications to my needs. However, my coolant issue may not be thoroughly remedied for whatever reason. Im still having issues that may not be anyones fault, but a need for more involved and extensive testing (on the technicians level) may have been needed, when I found the coolant level below the sight glass upon getting it back home. Thus causing further investigation and a smaller, possibly unnoticed leak. My concern, not blaming Cummins, but just an observation before getting another Low Coolant Alarm on my motor home. Justin, is a blessing to have as a consultant to call on, in a time of need. Excellent customer service. A marginal rating may be in the technical support area. Check for tools, rags left in the engine compartment.

Had my annual service on my diesel pusher Motorhome done, it was serviced promptly, everything was in line with estimates, gave me a fair discount and they labeled all the filters with service date and mileage. Clean shop with a nice waiting area. Would definitely use them again.

Poor customer service, 650.00 minimum charge to diagnose problem, I already new the problem took 4 motorhome s and wouldnt come and talk me a lowley truck driver, 45 minutes on the phone waiting on parts department they never answered

The worst place to try to order parts. When you call you cant talk to anyone. If you leave a message it takes forever to get someone ro call you back

Took a co/worker to pick up a part cant go in to parts had to call in order and they bring part out.

We took our motorhome in for several issues we had and maintenance. Andrea welcomed us at the service desk and updated our work order that we had called in. She really knows her stuff! She quickly wrote up the work order in detail so that the mechanics new just what we wanted. Once our RV was in the shop we got a status update on what had been fixed and what we were waiting on. Ben worked very hard with our extended warranty company to get everything authorized and kept us updated on their progress. Everyone we spoke to, either on the phone or in person was professional, friendly, and cared about giving us great service. Cummins Southern Plains is our first choice for any service we need, we highly recommend them.

Their service department sucks. I was the only one at the service desk and it took me an hour to drop off a truck. Any other truck service center in Houston takes on an average 15 mins.

Recently Ive made two different visits to Southern Plains to have some warranty repairs done to my RV (on a Spartan chassis). Both times, Ive found these guys to be excellent to deal with. The customer service is very friendly, and most importantly, the repairs have been done quickly and correctly. I recommend them.

Dont waste your time trying to call their Parts department. Called at 3pm on a Thursday. Twice sent to same persons voicemail, called by 8 more times and never reached anyone except operator who finally said she was sending me to THE Parts Dept Manager. I got his voicemail!

Why is it so hard to drop a truck off here one guy at the service desk at 10 am Thursday morning it took 45 min to drop the unit off what is wrong with this place

They dont work nights or weekends, I spent 5 days in a nearby hotel just to get into a shop door. 2-3 hours of shop time, truck is ready to roll. People are friendly and polite, but never returned my calls. Great coffee and TV in the waiting room. Too bad they cant do diagnosis when checking in like other shops.

Nobody answers the phone in the parts department, 3 hours calling, they say to leave a message but don’t call me back.

Employees r nice n polite but took 2 months to fix 2013 Western Star. Had to test it out n take it back. Took 4 tries n so far so good.

Called for days and said parts dept busy, transferred me to a parts place by Dallas and same go round, connected me to two managers and voice mail, corporate emailed them and nothing. The receptionist said i would have to drive an hour there to see if have part, get there wait an hour with two people servicing the counter while others stand around. Just need a part and they dont have any of them. I could order cheaper off line but need it now. Extremely poor business, i hope i never have to deal with them again . Cummins is a great product but this is making us consider dif generators in the Houston area.

A little background just to set the reference; my wife and I are RVing across the country from Orlando to San Francisco. We had problems diagnosed by Cummins South in Orlando and could not wait for the parts to arrive. So we departed ahead of the parts and planned a maintenance stop somewhere enroute after the parts caught up with us. I reached out to the Houston Center from Biloxi and left a message. I left a message at a number of different facilities along our route. The Houston Center returned my called and worked with me to schedule a stop working with me as we made our way to Houston being delayed by Barry. Our stop has turned into a 4 day stay while parts are ordered and delivered. It turned out that the Orlando Center had misdiagnosed our issues. I found everyone we came in contact with at the Houston Center from people cleaning the facility to those in charge. To be a group of the most professional customer focused groups I have ever had to deal with. Truly a Gold Standard Operation Kudos to Management and all the hands on people at the Center. Some of the best all around service I have ever had since beginning our Rving 5 years ago!

Parts department needs help. They never answer or return messages.

I have a Onan 4000 watt generator. I called setup an appointment I was told it the problem was not under warranty it would be a 500.00 dollar charge to check it out. I was kind of worried that I might get stuck with a large bill. I took it in and they started on it on time. After about an hour the service person informed me the unit dropped a valve and ruined the engine and it needed to be replaced under warranty. They had it repaired within 48 hours. I cant tell you how pleased I am with this company. I will recommend them to all of my friends. GREAT JOB guys.

They did two Spartan Recall and a full chassis, engine and Onan generator service for us on our Newmar Essex 45 ft motorhome. With diagnosis tool found out the alternator was only producing 10.7 Volt and was going to fail. Did extended warranty claim for us on it. All done with great expertise and good communication and not more expensive than quoted. Have to sing Justin McDonald´s praises (In-Shop Service Supervisor)

If they learned how to pick the phone up better they would have 5 stars.

They did what they said they were going to do. Fixed my RV Bus right.Great place !!

This place sux! When 11 people in line in front of me and ive been waiting 40 min standing and when i finally got to the front, two counter workers decide to go to lunch and leave the last two of us waiting in line, spend your money where youre appreciated...

The customer service reps at the parts desk are great at their job. Sometimes the wait is long but its for a good reason, sometimes they have to sreach part by part in a book to find you what you need.The reason for not giving 5 start is that every time I call them to see if my part has made it there or is finished in The r service department sometimes I will get the reseptions others it will go right to a automated service that takes you to a voice mail. When the reseptions does answer the phone and can get you transferred it will mainly goes to voice mail, when someone does answer the phone after being transferred you either get hung up on or transferred again to someones voice mail.The will call customer service imhas a bell to ring but the will ignore it most of the time and wait for a good 10 to 15 mins. When they do help they are all great.

We were very pleased with our service on our Motor Home.

Prices not so good, service is good and guys know what they are doing (behind the counter).

I WORK FOR ONE OF THE LARGEST AUTOMOTIVE GROUPS IN HOUSTON AND I HAVE NEVER DEALT WITH A BUSINESS MORE WILLING TO TURN DOWN CUSTOMERS AS A RESULT OF THE HASSLE OF SIMPLY TRYING TO BUY PARTS FOR RESALE.

This kids need training or they need to hire adult for customer service cause they are all lost.

They wanted over $300.00 to change the oil in the Generator in my Van. 0.65 quart oil. On another trip there, they wanted me to sign for over $600.00 to look at a Warranty problem. Said if anything is not covered by Warranty, they keep the money. That was two strikes. Im not going to give them a chance for a Third. Waste of time.

Thanks Hernán Ruiz for your help.

Fast service and great customer service

Great service And communication

Its a good and nice staff

They have the parts when you need them

Took good care of me

Need to hire more parts sales reps. Ive called for parts probably 20 times over the last year or two and always get told that theyre busy and get transferred to a call center in Dallas. I always end up buying from Dallas since they actually answer the phone.

The person working the counter didnt know the difference between a diesel or gas motor quite worthless as far as his knowledge you wanted to argue with me rather I was giving him the right serial number or not I showed him the picture on my phone that I had taken off the tag on the motor I dont foresee myself going back there again I would rather pay the shipping and get it from the Dallas location

Josh is the best mechanic ever!

They always have the hard to find parts we need

Stand in line 45 minutes , people walking around with 4,5,6 people in line dont go if your in a hurry

Always goes to voice mail and does not return calls.

Hard to get on phone for parts, but they sure do service in person

Good service

Great people Mr. Richard is awesome

Cant get serpentine belt right not happy

Highly recommend this is the best!

Getting tired of the answering machine during business hours....

Helpful and friendly staff

Parts department

Fast great service

Ok

Good service

Good

Expensive parts department for the RV.

Very helpful

Good people

Fast service

Good service

Very nice

Cummins , nuff said.

Good

Very clean and very professional staff.One detail is not open on Saturdays.

The system of serving the public is delayed. Call and then they return the call so you order the parts. They should think about changing. customers cant waste time

Very expensive

Professionalism, excellent staff.

Excellent atention

Excellent service, everything you need, very convenient hours, solidarity prices.

Not very nice Mr. attention sales area

Excellent