I bought a 2021 Discovery and traded in my previous vehicle with Houston Central in July. My buying experience was excellent, considering I was driving about 4 hours to make the purchase. Prior to making the purchase, I had called several dealerships around Texas looking for specifics on the vehicle I wanted to purchase and Houston Central made it happen. Trevor was honest throughout the whole process, and treated me as highly valued customer. I also spoke to Director Vanessa, who was very professional and up front. I consider myself a car enthusiast and every detail on the vehicle was taken care of.

Great to work with for remote deals. We bought a used SUV. Fernando helped us and he did a great walk around video and showed all the excellent features of the car. We had quite a few options out there but Fernando really sold us on this one. Not only discussing the dealers thorough inspection, cleaning and basically taking care of the little things that make buying a pleasure but also taking time to answer all our questions, going back over questions we had multiple times. Basically I give them a solid 5 stars and would recommend this dealer and Fernando anytime!

I worked with Eric Escamilla and he helped me throughout the entire process. The process was smooth and the communication was great. Eric is highly recommended and the new dealership is very nice. Cory in the finance department is also fantastic. We had a great time talking about golf.

I took in my CPO Range Rover for Service at Land Rover Houston Central. The experience was very pleasant from start to finish. Brady Ingram was assigned my request. He was very courteous, prompt, and kept me posted the entire time without interrupting my work. He sent me repairs to approve via texts that were very detailed. He did everything he said he would do. I highly recommend you ask for Brady Ingram.

Worked with Trevor on my new vehicle and things could not have been smoother. Trevor was extremely easy to work with and upfront on everything. We both wanted a deal done, and he went above and beyond to be sure all parties were satisfied with the transaction. I highly recommend Land Rover Houston Central, but more importantly, I recommend that you ask for Trevor.

If you’re looking for service this is not the place. We’ve owned about 10 Range/Land Rovers over the years. We moved to Houston from Chicago. Wonderful experience there. Today my 2019 Sport is dead in the garage. Thought I left the lights on & drained the battery. 1 tow truck later it has to be brought in. It has less than 6,000 miles & got its first service about 2 weeks ago. Houston is ALWAYS on voice mail. 100%. The Service dept. is open on Sat till 4pm per the website. I called & got the “Closed” message at 3:30. They leave whenever they feel like it apparently. I’ve never been asked if I’d like a loaner, they are never on time to finish & rarely give an update. The 2 stars is cos we love the car.

Property stolen from vehicle. Management seemed to not care. Asked them to check cameras. They said they would, no call back. Filed police report against them. Came in to fix a part on the door and check squeaking from breaks. They came back with 19k worth of service maintenance. Got my door fixed, charged 2k. Property stolen was worth $750. Did not care, said they didn’t steal it, pretty much your out of luck. So upset with Land Rover. I sold my car the next day.

Elton really helped me to find a car I wanted and to help me through the whole process. He was very helpful and his fun nature made the process more enjoyable. I feel confident he will help me in the future with any issues I may encounter and that I can ask him questions.

I highly recommend Eric Escamilla, he is absolutely amazing. It is not just a job- he is passionate about what he does. He answered every question and I left feeling confident that i made the right choice. He is very thorough, patient, honest and communicated effectively. The process was very swift from start to finish. I am very happy with my Range rover Evogue. The new dealership is amazing!! Once again Eric Escamilla is you go to guy- you will not regret it.

I came in to get maintenance done on my 2019 Discovery and I experienced terrible service from beginning to the end. No follow up received from service advisor and upon checkout the cashier was on her personal phone talking to me while talking on the phone simultaneously. Management should focus on improving their customer service. I definitely expected more from Land Rover. Will definitely not visit this location again nor will I refer anyone.

My salesman was Eric and he was very helpful and professional. I am new to the Jaguar brand and he walked me through the features during the test drive and explained what Jaguar and their dealership had to offer. He was very responsive via texts and even drove the car 200 miles to me so that I wouldn’t have to make an additional trip to Houston. I highly recommend working with Eric.

Absolutely love my Land Rover Discovery and the great service I get from Land Rover Houston Central. Tiffany Medina gets me in an out fast and is an outstanding service advisor. This is my 3rd Land Rover product Ive purchased from them and I see myself being a life long customer.

I have been in management of luxury vehicle dealerships for over 16 years. The level of customer service, and genuine desire to make me happy with my purchase is far and away above ANY of the other 10 dealers I spoke with in my decision making process.Thank you, AJ Woods, Bill Roof-Craig, and Janine for making the process so easy. Thank you Cory Christman and Cory Pitre, for going out of your way in helping me make this purchase financially viable and fun. Y’all have a loyal happy customer now.

Probably the worst location for service. Every time it’s just a terrible experience. They don’t do the job fully as they take shortcuts. Have to bring it back for the same issue multiple times. I’m really praying the management here changes. Since this is the closest location to me. I’ve taken it to the further location and the experience is so peaceful. ABSOLUTELY TERRIBLE EXPERIENCE!

When I got to the dealership and realized that the car I wanted wasn’t available anywhere in the state, Eric Escamilla helped me throughout the entire process of placing the order to when it was delivered. The process was smooth and the communication was great.He updated me on every stage. Eric is highly recommended and the new dealership is very nice.

I have had my Range Rover Evoque serviced here for many years and the service team have been excellent. Further when I traded my Rover for a used car both the Sales and Service team resolved a number issues with the vehicle fully to my satisfaction. Special mention to Joe Pope for following up on this.

The service advisor was pleasant, knowledgeable and kept me informed of progress. However, Land Rover ownership has a long way to go learning to provide SERVICE. It required two service visits and 15 total days to diagnose, obtain and install needed warranty parts due to the lengthy process of obtaining approval from Land Rover North America to ship and acquire needed parts. That is NOT what I consider good service, but more like being CHEAP! Even when provided a loan car, being without my vehicle for two weeks due to an poor internal process leaves me very disappointed in the overall satisfaction!

Had the absolute pleasure interacting with the employees and management team of this dealership. I was referred by a friend, and now I see why. It’s obvious training is a focus here, as many of the employees knew how to treat us (and others in my observations) in a professional manner. Staff was knowledgeable and proactive in all events during our time there. I couldn’t recommend a dealership with anymore enthusiasm. We purchase cars about every two years, and this has been light years better than the rest. Thank you again Land Rover Houston Central!

I worked with AJ Woods, and it was a pleasure. His customer service was outstanding from beginning to end. He was knowledgeable, available, timely, and patient throughout the entire process of the custom order and through to the delivery of the vehicle.

My family and I purchased a Range Rover from this location and have been extremely satisfied with the entire staff. There is not one bad thing I can say about this dealership. We first met Austin and Anastasia when we first arrived and they were extremely helpful with all of the vehicle information, and were not pushy in any way at all.My family then met Cory C., the Manager, and he is the best at what he does. He was extremely knowledgeable and accommodating to our needs and requests, even after the purchase of the vehicle. Cory treated us with respect and as a friend, from day one and giving his honest opinion about the vehicle, before purchase.I also want to thank Corey, the Finance Manager, for his honesty as well with explaining the packages which we did not need for the vehicle.After the purchase of the vehicle we had Tumi, the Range Rover Technology Specialist, arrive at our house on our day off to explain all the amazing things the vehicle could do.Great management, great staff, great service!

I purchased one of their pre-owned vehicles, and the process could not have gone smoother. My sales consultant Eric E. was awesome to work with. He was transparent, understanding, and a great communicator. The whole transaction took less than an hour.

Built and purchase my first Range Rover at Houston Central and Working with David Thompson in sales did an amazing job. From the the pre order stage all the way to delivery he made the process easy and memorable . Will definitely recommend to my network

Went to look for a new vehicle and couldn’t of asked for a more pleasant experience. My salesman was Eric Escamilla and hands down one of the best at the dealership. I highly recommend him and the dealership more! He is very patient and answered all of my questions!

Kudos to Tiffany Medina! Awesome person to work with. She kept me up to date on everything concerning my car and was very responsive to my questions and concerns. I will definitely be going back to Tiffany, if ever needed, regarding my Range Rover Sport!! ⭐⭐⭐⭐⭐ Also kudos to Andrea for assisting in my pleasant experience!Sharron Cain

My visit with Land Rover was awesome. When I arrived at the dealership the car was cleaned and ready to go. My salesperson, Trevor, was very professional and kind. We started communicating via text, email , and telephone conversations prior to my arrival. Trevor and Corey (finance) did an awesome job. If youre looking for a Range Rover or Jaguar this is the place to go and ask for Trevor!

I realize we have been in a shortage these past few weeks (of the chips) but I had been looking and looking for a mid-size SUV. I walked into the dealership and as fate would have it, I walked right up to the perfect SUV for me. Bill was nothing short of pleasant and helpful. My experience at Land Rover - Central Houston was like nothing I’ve experienced before in buying a car. I am thankful for all involved in making my experience one that is memorable, positive experience.

I recently purchased a Range Rover sport, our sales person was David Thompson, he was extremely helpful and professional and he made sure we didn’t have any questions. He’s a very valuable salesman.

My experience @ this dealership is 10 over 10 Eric Escamilla my Sales Associate was very knowledgeable, and provided periodic updates as waited for my vehicle manufacturing and delivery. The transition from delivery to services had been extremely smooth. Keep it up!

Went looking for a new vehicle and was assisted by Eric Escamilla. I couldn’t of asked for a better and more professional salesman. He took his time to find the perfect car for me. If your looking for a new Range Rover, go see Eric E at Land Rover Houston Central!!! He will make sure you are taken care of

This is my 2nd Range Rover purchased for here. I worked with Elton Love and he made this experience amazing before and after my purchase. I wanted a specific car and color and he searched and found exactly what I wanted. Had it delivered and ready to go. Hassel free with Elton. Call him before anyone else. You wont regret that you did.

The professional people of this dealership made buying my wife’s vehicle an easy and enjoyable process. Our sales person, AJ Woods went out of his way to ensure this process was easy. He even sat outside in the heat and gave us a tutorial on the car. Corey the finance guy explained the paperwork and got us in and out. Thank you for all the help.

This review is for a recent used car purchase. Saw the vehicle online and called dealership. Got some of the information on the car, photos of it, and decide to go look at the car while in Houston. I was helped by Elton Love who was great to work with. Answered all my questions. Made an offer on the car and dealt with Cory Christman who is the pre-owned Director. Some hard nosed negotiating but got the deal worked out. Elton and Cory were very professional and were straight up in their dealings with me. Did exactly what they promised me they would do before I went in to sign the paperwork. The car need a few things done before purchase and they did what they promised in the time they said they would. Negotiating a used car purchase isn’t my idea of fun but dealing with professionals makes the process much more palatable. 5 star experience.

Ridiculous! This location got my business TWICE within a 3 month period and I have absolutely nothing good to say. Poorly managed from start to finish. You spend the money but the service DOES NOT reflect that!

I must say, Trevor Hanes is probably the most smooth and efficient sales person I ever dealt with. He just started with Land Rover, but he carried himself like he’s been there for a long time. He has great listening skills and steered me in the right direction. Thank you for giving me a great experience and putting my family and I my favorite vehicle, The Range Rover. You need to ask for him when you come in!

Cedrick was awesome. Held my hand during the order and delivery process. We also got tinted windows and again he insisted on doing it when he was able to manage the service folks.Summary he was awesome and would use him again.

Hand down one of the best dealerships to work with in the Houston area. I walked in and was assisted by Eric Escamilla. He was very helpful and super nice - he didn’t push us to buy anything or acted like we were wasting his time. He took the time to get to know me and my family. If you are going to go ask for Eric Escamilla !!! He is the best!

The service was top tier thanks to Jay Favorite. He was very professional, knowledgeable and listened to all my concerns. I booked my appointment online and luckily he got me serviced the same day! I normally go to another location but Jay won me over! Best service associate by far! Thank you so much!

My husband and I had the best experience working with AJ Woods. He was super thorough and answered any and all of our questions. He made the process seamless and enjoyable. He was very kind and we were able to purchase and leave with our car in just a couple hours. Cant thank AJ enough for the great experience! Highly recommend this new beautiful location, and of course AJ Woods.

Trevor Hanes was brilliant. Very easy to work with and quick & efficient. Would highly recommend Trevor to anyone looking for a new vehicle.

Had a great experience and objectively got a great deal on a new Land Rover last week. Highly recommend Houston Central. Our salesperson Anastasia was great, super professional, knowledgeable and great to work with (~12 years selling Rovers). Sales manager Austin Q. was also fantastic in making sure we got the car my wife wanted and making sure we were able to put a deal together. One of the best buying experiences I’ve had in the last 20 or so cars I’ve purchased. Highly recommend.

My visit was a hot mess. First they asked me to wait in the valet area for the Javier. Its June in Texas. Im sweating. There are cars passing through. Im dodging. After ten minutes, I asked the valet where Javier is, and they said to go inside. As Im entering, Javier is exiting...with a guy who pulled in while I was waiting in the valet area. They promised he is almost finished with that guy and only needs five minutes. Clearly making an appointment was pointless. So I patiently waited for Javier, who never showed back up. When my husband arrived to pick me up, I still had not been helped. Another person checks us in, who says hell verify if there are any other issues to be looked at. They say theyll call and let me know what is going on. I head home. I called for an update after lunch, and the lady takes a message. No one calls me back. I texted the text system they had me sign up for. No response. I called again near closing. No call back. I show up to pick up my car just before closing and its not ready. They cant say what is wrong with the battery, but put in a new one. I wait some more. The next day, the service required light comes on. Clearly you did not check if further service was required. The following day, the screen on the dash does not come on and the radio/speaker system doesnt work. Do I want to take my car back in *here* to deal with all of this mess? Ugh. I emailed asking for someone to discuss this disaster and surprise: No response. I dont expect a one star review to motivate a response, but heres to hoping.

I recently purchased a 2020 Land Rover Discovery HSE and not only do I love my vehicle but my salesman, Dave Thompson, was the best salesman Ive ever dealt with. I went into the dealership knowing what I wanted and he showed me all of the options and dealt with me being picky (lol) and we found my dream car. If he wasnt my salesman I may not have gotten the vehicle. He was never annoying or the typical pushy car salesman. It was the smoothest car purchase Ive ever done and when I need to upgrade and get another Land Rover I will be sure to ask for him again.

I enjoyed my experience buying a car here. Trevor Hanes took great care of me and made the process really easy.

We had looked at so many web sites for the right kind of car, that we had brain cramps! Working with Dave Thompson at Central Land Rover of Houston was a wonderful change of scenery! Dave and his group of sales associates worked together smoothly to give us an easy buying experience. From accepting our price point to servicing this used cars issues just because its what they do! I would definitely buy from Dave and Central Land Rover of Houston and recommend them to all our friends and family! Oh Dave! I love my car!!Mary Lane

A little crowded due to renovation atm. But, Mike, has been very helpful when I come into the shop. Helps me out, and goes the extra mile to make certain I leave happy! Thanks again, to Mike in service and parts!

Great staff and new facility! I am excited to bring in my Discovery for service.

Purchased a 2022 from AJ Woods and it was the most pleasant experience! He was extremely helpful throughout the process and even available afterwards to answer questions/concerns I had. AJ is not the typical aggressive salesperson and makes the customer feel comfortable about their decision to purchase a vehicle from him. If you want to experience a smooth and seamless car buying process, please contact AJ Woods!

Bill Roof- Craig found a great SUV for me and also took the time to get me the spare keys.

AJ and Bill were wonderful at customer service and brought a positive vibe when buying the car, especially it being my first time getting a car.

I paid CASH on two vehicles from the showroom at a Land Rover dealership in AZ. One of those vehicles being a 2021 Range Rover Velar. I am now relocated in Houston. I have to say buying the vehicle was a quick, pleasant, and easy process. I was assured that if I had any issues or needed any repairs on my vehicles any Land Rover dealership in the U. S. could accommodate me. With that being said, trying to get a new windshield from this dealership has proven to be a nightmare. I have unsuccessfully been trying to get a new windshield for my vehicle for 4 weeks now. I am still unable to get a windshield. I bought the vehicle as a gift for my wife. Seeing my wife drive around town in such a beautiful car having massive damage to her windshield is unacceptable. She has been asked several times by complete strangers What happened to your windshield. Its embarrassing at this point and we would really just like to have it replaced already. The dealership claims to have ordered one, but unfortunately it arrived completely shattered because someone forgot to write FRAGILE on the box. So now its been another 2 weeks since the shattered windshield arrived. I have made several attempts to call and get the status of the new windshield that was supposed to have been ordered weeks ago. However, I cant get anyone to call me back. I have no choice, but to go up to the dealership tomorrow and see what can be done in person. I have to be honest. You would expect something like this at some dishonest used car lot, but not a luxury car dealership like Land Rover. I spent close to $80,000 on this car!! It took less than 90 minutes to close the deal. I would think getting a new windshield wouldnt be so complicated. I will definitely not be buying a vehicle from this dealership. There is absolutely no way I can see myself wiring a good amount of money to a dealership that doesnt value its customers. Even though the vehicle was bought at a different Land Rover dealer, doesnt mean the level of customer service and professionalism should be different from dealer to dealer. Completely UNACCEPTABLE. And I will not be reaching out to management with more information on the matter as the other negative reviews would suggest. You have the info you need. Now it is up to you to find a solution. Based off of other complaints this is not a first. Your service department is lacking severely and costing you money.

AJ Woods was recommended to me by a friend. Couldn’t ask anymore of him. He went above & beyond to locate exactly what I was looking for. Received my new vehicle at the dealership in a very timely fashion. Complete process took only a few hours. Highly recommend! Extremely happy

I contacted all three Land Rovers in the Houston area with what I was looking for and my budget. I was reached out to in minutes. The other dealerships aren’t in the business of making deals but Range Rover Central is! They worked with me to get the right price. Ana was fantastic and everyone has gone above and beyond in customer satisfaction. Don’t waste your time or money at the other Land Rover dealerships. Central is where it’s at!

Bad experience trying to purchase a used vehicle from this dealership. The salesman didnt know much about the car, nor did he offer to find out. Gave me the run around for 2 days because I wanted to take the car for an independent inspection. Finally when they agreed to let me take it, and I was on the way there, they called and said the vehicle had been sold. Ive been considering purchasing a new Jaguar but it wont be from this dealership.

The sales person to go talk to out there is definitely AJ. From the first time I called the dealer to simply ask questions, he was very polite and kind. He has a no pressure approach to car selling which made my experience delightful. The car I wanted was at another location and he insisted I go see the car and if I like it, buy it at another dealer. It wasn’t that he didn’t care, he simply wanted me to get what I was looking for even if it meant he would not sell it. I don’t like the high presume environment at the other dealer and so I came back to AJ. After a few days, we were finally able to get the car that was meant for us to buy as it checked every box of the features we wanted, including the price. He went above and beyond to make it happen, with no pressure. Thanks AJ

Excellent customer service and value. Seamless transaction and great price for a flawless car. Rate easy and enjoyable buying process.

The reason why I am giving this rating is solely based on my experience only. After bringing my vehicle back 3 times for the same issues and being told, your vehicle is ready just to get it home and find out that the problems hasn’t been fixed was very disappointed and frustrating. In addition, they damaged my door and lied twice and said they fixed it, but they did not. The damages they did to my door is still there. It rains in the car as if the door has an opening in it. I don’t know if they removed the door or what. I’m frustrated with the lies and the run around that I experienced. I am very sorry that I purchased this vehicle from Land Rover. I tried to do a follow-up with the service advisor, however I received a message stating that my message couldn’t be delivered. I am seriously considering contacting the corporate office. I hope moving forward that they take their customers serious and not just on the day of purchase. If you damaged someone’s car, fix it. “VERY DISAPPOINTED”

In this age , how does a luxury car dealership “misplace “ a WHOLE Land Rover that they were working on…..well Jaguar Land Rover Houston Central did. Talk about loosing complete trust on a business. SMH

I am like most and dread the whole car buying thing. I had been to 6 different dealers looking for a certain vehicle and had been told by each that the cars I were looking at were in pristine condition. Only to get there and it was the opposite! The whole game thing. So I drove 200 miles to visit Land Rover Houston Central to see a vehicle listed. I had spoke with Bill Roof-Craig. He had said the car was in top condition. He Was RIGHT ON!!!! The car was beautiful! What I liked most was that he never pressured me. They let me go at my own pace and were extremely helpful and polite through the whole process! The whole experience was pleasant and stress free! Which is usually the opposite when buying a vehicle! The finance department was a breeze and they were able to meet my banks interest rate! And they gave me a great deal on my trade-in! So KUDOS to this dealership! I will most definitely be back when its time to trade in! So THANK YOU BILL Roof-Craig and Land Rover Houston Central for making it a great day and and even better 200 mile track home!

Eric Escamilla is absolutely amazing! He is patient, trustworthy, and knowledgeable with the car that I’m looking for!! Excellent!!

For a high-end luxury vehicle dealership, I did not feel like I received the luxury vehicle service experience. This included waiting 10 mins on the service drive floor for assistance, receiving a loaner vehicle with the check engine light on and lack of follow up from the service advisor on the status of my vehicle.

No problem with my service advisor but the rest of the staffs are rude employees with attitude and very unprofessional. The staff definitely need to go through a courtesy training. Drop off and pick up, you feel like you are bothering them. Might have to get my car from a different dealership next time :(

I had such a amazing experience, Trevor was a great he had everything ready for me to sign when I arrived and my truck was in the front ready waiting on mama. lol Corey in finance kept me with the giggles while I signed all my documents, these guys were amazing!If youre looking for a great vehicle and phenomenal customer service definitely go to Land Rover Houston Katy!!

Elton Love is the best. My experience was great from the beginning to the end.

WHAT AN EMBARRASSMENT OF A DEALERSHIP. How can a dealership have a car stolen off of their lot during business hours? Not just a stolen car but absolutely no notification of the incident until we arrived to pick up the car and they didn’t even NOTICE.HOW EMBARRASSING. DO NOT go here.

Doing business with this dealership was a pleasure. The salesman Todd Plantowsky was a gentleman and explained the entire process so I can understand. When my wife and I got nervous about things we were unsure of, Todd took the time to explain everything and calm our nerves.It is good to know that if we have an issue, we can take it back to the dealership or one of the many other dealership in the Sonic network.The dealership gets a grade of A, and Todd Plantowsky gets a grade of A+!

Great experience. Very helpful in showing me all of my options and knowledgeable about the vehicles that I was interested in.

AJ Woods - Hands down remarkable salesmanship experience! AJ was super throughout the LR buying process. We ended up ordering a 22 Defender which took about 3 months but process was smooth and worth the wait. AJ checked in throughout that time and gave us any updates he had. AJ is so impressive in paying attention to details and explains everything effortlessly. He even made the trade-in process a breeze. If you are thinking about a new or a new for you vehicle reach out to AJ Woods. Hes great. Thanks for everything AJ!!

It was a great experience with Bill Roof -Craig. He let me see and experience different cars from Central Houston inventory ! I actually came in for a Jaguar F pace and end up with Range River Velar . I usually don’t like buying cars because of “aggressive sale “ technique , but this one went smooth. Bill got me the car that I loved even though it wasn’t in their inventory , but it was delivered quick and the result- my coworkers jealous and I am in love with my Rover and he smiles at me !!!

I took my Range Rover Sport in because I had an emergency issue (drive shaft pretty much snapped) during my lunch break, I lucked out and Brady Ingram answered the phone in service. He was so courteous and understanding to my high level of anxiety on a Friday afternoon with a major repair issue. He hooked me up with a last minute loaner, took care of getting everything squared away with my warranty and helped me correct a few things I knew needed service. Small leaks, big issues later. I walked away feeling like I had received the best service and spent the least amount out of pocket as possible. I also did not feel swindled or left wondering if they actually did the repairs. He is my new RR service guy for life! Thanks, B!! 😎

I can’t say enough about Land Rover Central. They were so patient and made the entire process incredible easy. Fernando (car sales) is awesome and I highly recommend him! Reese (in finance) is also wonderful! I wish we would have gone to them from the beginning because they treated us extremely well from the moment we contacted them to the moment we drove off the lot (and even checked in with us afterwards!). Anyone we came across at this location was very kind and helpful.

I simply can’t understand why every time I go to JLR Houston Central I’m never greeted with a smile. Everyone is always looking like they’re working at the DMV. When my car was finally ready after a week in service, I paid for an oil change. With MB and BMW, I usually got a detailed list of items checked and their conditions as well as recommended services. Here, I got a receipt, my car cleaned on the outside and mud on the inside because of the construction. Took it to a wash and go place for a detail cleaning on the inside. Looked horrible with how much mud was inside. Attention to detail is non existent.

It took a while to actually get a hold of someone from the service dept. to help (over the phone). Once I did, Erik was very helpful. He confirmed that the check engine issue (O2 sensor) was under warranty and helped me schedule a service appt. I was shuttled home that morning and the received a text w/ a link to the type of service required. Other optional service was included and I could pick and choose which service I wanted to purchase. I selected an oil change and declined everything that was not under warranty. This beats going through a list of stuff with the service tech which always seemed like a high pressure sales pitch. This process was efficient and the repairs and oil change were completed all in one day. Erik was very courteous the entire time. Thanks!

On 1/23/2021 I purchased a vehicle from Land Rover Houston Central. My sales person did a wonder job and I have no complaints there. The issue began with the finance officer Maurice Hogues. He pushed me into purchasing several additional policies/contracts with my vehicle that I did not want or need. He stated multiple times throughout the process that I could cancel any of the contracts at any time. Now 2 months later I find out that some of them can not be cancelled at all and others require the dealership to sign off on them to be cancelled. This was not disclosed by the finance officer or in the paperwork I received. I have reached out to multiple individuals at the dealership to assist with this but can not get anyone to respond. No one answers or returns phone calls. This is a completely deceptive practice and is unlawful. Im also not interested in a response from whoever responds to these complaints by simply saying to call a number that no one answers like all the other responses on here.

Great team at Houston Central! Appreciate the communication and thoroughness from the entire crew.

Juan did an excellent job - car was completed on time, I received regular updates and he was very courteous and helpful.

I purchased a 2020 Range Rover Sport and had a great experience with the sales department. They were attentive and professional. It was a smooth process from start to finish.The service department can use improvement. My service advisor does not listen and ask the right questions to understand the issue being presented. It will take at least two tries to get an issue resolved. The first time is to fix what they think is wrong. The second time is to resolve the actual issue after having to slow down and listen carefully to what the problem actually is. This last time on the second attempt, my vehicle was with them for two and a half days for a key fob issue. I didn’t receive any communication or update. When I called to check on the vehicle at the end of the day on Friday, my service advisor had left for the day and no one seemed to know where my car was or what was going on with its repairs. It seemed like they just forgot about my car for two and a half days.This location is convenient. The director of the service department is professional and knows what he’s doing. Unfortunately, I am disappointed in this last experience and in addition to similar previous experiences I will be taking my business to another Land Rover dealer for further maintenance and accessory service.

Had a great experience! Anastasia was super helpful and knowledgeable. I LOVE my new (used) Porsche!

Fantastic sales and service at this dealership! This was my third Land Rover from this dealership. Once again they made it a very smooth process.Anastasia was my sales associate and Cory handled the financing paperwork.The follow-up delivery orientation from Tumi was exceptional as well.The transaction was quick, courteous and actually enjoyable. As of January 2021 the dealership is/was undergoing major renovation of the building - this did not cause any issues.

Love my new Raptor! Thank you Cliff. It was a pleasure

This is my best parts suppliers in Houston, large inventory and friendly people.

Land Rover Central has an Excellent service team as well Excellent mechanics that take care of all aspects from drop off to accessible loaner cars commitment to servicing your Land Rover or Range Rover. Quality service team. Thanks.

Bit rocky start. Nearly 15 minutes waiting for someone to come to the suv, and had the mileage and suv model wrong, on the form. Once these items were addressed things went great and I was able to get in and out foe an oil change in less than an hour. Which was important to me due to an unscheduled issue at work

I think scheduling got a bit mixed up because they couldnt find my appointment, but that didnt matter the service advisor never told me they couldnt fit me in, he took my info and looked at my truck & recommend i take advantage of my scratch repair on my rims before it expires, wow i didnt even worry about that before because i had forgot i had that coverage! That was pretty awesome of him to recommend that, anyhow they serviced my truck in the same day, they washed it a little but it was raining that day but i was still greatful because im a softball/baseball mom & i dont have time to be washing my truck all the time, so with that being said my service guy was very nice & helpful he wasnt judgemental one bit i kinda went in there dressed down & in the past have been looked at some type of way, because i didnt fit the money loaded desciption i guess, but i pay alot of mind to that since I use to be a manager at Specs the sales guys would pass all the dressed down people up & help the more sofisticated dressed first but low & behold one day one of the dressed down guys that got past up got help from a new guy & asked the sales guy that he needed his wine cellar to be filled! Wow just wow, so lesson learned needless to say that sales guy had a fabulous xmas that year. Anyhow sorry for the long posting but I did want to add in here that the cash register lady im not sure thats the right label but where i got my keys & paperwork at, she was very kind happy & made me feel very welcome.

Joseph Pope did us a great job in finding us a Range Rover Sport!

I have always had great experiences at this Land Rover dealership. AJ Woods is a wonderful sales agent and has been very helpful assisting me with my last two purchases. Corey was friendly and thoroughly explained finance options and packages. The service department takes great care of me and my vehicle.

Schnazzy new accommodations and awesome new attitudes!! Brady has consistently delivered knowledgeable, professional, prompt service...with an honest, warm smile!! (Not sure where hes been all my RangeRover/LandRover-life, but I wont go anywhere else, now!!)

I dropped my car off at 8AM on a Monday for a scheduled appointment. I initially dropped my car off at this scheduled time due to the fact that this dealership did not have any loaners and my car is in dire need of service. Low coolant, overheating engine lights were all coming on. I knew this was an extremely pressing matter, I decided to drop off my car during a period when I was going to be out of town. Throughout the week I did not get an update nor did they once call me to advise of estimate, proposal, issues. My trip came to an end 3 days later, no communication from dealership. I called and text finally get a response advising that the car was still undergoing diagnoses, mind you this is 3 days later. I called the gentleman handling my vehicle and he advised that he would have an estimate ready for me late Wednesday afternoon, he also advised no loaner we’re available. I not only was left without a choice but to come and pick up my car without any resolution now my car is overheating and not driving properly. Absolutely zero communication and terrible customer service.

Very attentive. Dave worked to find the best vehicle for our needs. Sonic Price was the best price for sure and the sales team made sure I was comfortable with my selection and covered all the features even though it is a pre-owned Range Rover Sport. Love my Rover! Great experience! Ill be back!

When the Katy location didn’t return my calls for service, Central provided a most pleasant experience. Bill Miluszusky is an experienced and professional service advisor. He had me in and out in no time. Highly recommend Central.- André H.

Excellent service provided from seals person to manager make me and my family satisfied on first visit

Very bad service, I had an appointment to go see one of the pre-owned cars, when I got there they told me it’s sold. The salesman and the manager didn’t even apologize.

By far the most pleasant and least adversarial car buying experience I’ve ever had. Bill Roof-Craig was particularly professional. After buying vehicles all over the city, I can say confidently that this is the place to go. Would recommend to friends and family.

Land Rover Central meets my Ranger service needs consistently. Advisor Jay Favorite is knowledgeable, responsive, courteous, and respectful. I highly recommend this dealership for your service needs.

I do not recommend this location. I purchased my car at North in 2019, but because of convenience I’ve used Central for service. In the two years that I’ve had it I have never picked it up with a smile from the Central location. Even with an appointment I waited 8+ hours for service! I also took my car in for a busted speaker a year ago and the speaker is still busted. I don’t know if they are too busy or under staffed, but to be a Land Rover dealer, management of accounts and customers is horrible!I called the dealership back for them to make it right... I made an appointment for a loaner on Monday, received a call on Thursday that my part was on back order.... it was not even for my car!!! I wasted an entire afternoon going to Houston to pick up my vehicle. I left with my car because I could no longer driver that rental! They left oily prints on my seats and the door. I will never go back to this location. I’m so glad for those who’ve had a good experiences, but as for me and the very upset lady outside that day, that is not the story.

My wife and I purchased a Range Rover Velar from here at a great deal! There were some misalignment issues at first, but they went above and beyond to rectify the matter. Thank you Fernando and Team for rectifying the matter expediently!

My Service Manager, Jedidiah Favorite, was great — efficient and knowledgeable. He kept me informed and got my car back to me early since I was heading out of town

We had a great experience buying a pre-owned Range Rover today. Bill and AJ were a perfect team of no-pressure, informative salesmen. The negotiations were pleasant and direct. After we were done with the sale, AJ stayed well after the dealership closed to point out every feature of our newly purchased car. He even took the time to walk me through some of the features of our old 2010 Range Rover. We’d recommend them to anyone interested in purchasing a new or used Land Rover.

Jay was a great advisor and my LR was ready quickly!

The best thing about this dealership is the hot chocolate... The staff really needs a tune up in customer service. My next Range Rover will not get purchased here.

Anastasia was a pleasure to work with. I know exactly what I wanted and she took care of everything and the transaction was seamless.I drive in from Dallas and she had me in and out of there with my car ready to go and was better than I expected.I definitely recommend this dealership along with Anastasia’s professionalism with the entire transaction!UPDATE 3/19/20Purchased a Range Rover Sport on or around 1/4/2021.Finance Manager dated the entire contract for 2020. Called him 4 times and left messages. Still have not heard back from him. Called the sales girl that sold me the car and still no call back. I tried contacting the general manager and the receptionist sent me to an empty voice mail.In addition to all of the above, I still have not received my registration for this vehicle and am currently driving around with expired paper tags. Its been almost 3 months and still no registration and not a single return phone call.I drove 300 miles from Dallas to this dealership and the Range Rover Sport that I purchased, I have no problems with. However, trying to get a simple courtesy return phone is not possible. There are several other dealerships out there that provide much better customer service.I DEFINITELY DO NOT RECOMMEND this dealership and would never do business with then ever again!Third Update!Finally received my tags from Jaguar Land Rover Houston Central 6 plus months after purchasing my RR Sport.Once again, definitely, do not recommend them……..