Trash apartments they dont fix anything. MOLD COMING FROM WALLS AND CARPET ALSO WATER LEAKING FROM CEILING. THE CEILING HANGING WITH WATER BUBBLES. Avoid these apartments dont let the fresh paint on the buildings fool you. All they do is paint over mold to make it seem like it is fixed. On top of all of this they decide to increase the rent!! to pay for all the upgrades they are doing

I just moved into The Park of San Vicente on 05/01/21. I started the leasing process when it was Bonita Springs and the ladies was very helpful and patient with me. Other than viewing the apartment and obtaining my keys in person I handled everything online or by phone without an issue.When I moved-in the New Management, The Park of San Vicente, met me at the door with open arms and they too was very helpful and patient with me, as I was shocked of the management change. They handed me my keys, walked me through completing the paper work and then drove me to my new apartment. The property manager completed a walk thru with me and urged me to complete a form of items that needed fixing in my apartment. I did have a couple of issue with my air conditioner being the main one, however they corrected the problem very quickly. Everyone including my neighbors has been very friendly and respectful. I was very impressed as my kitchen appliances was all new and the apartment was cleaned. I have not seen any roaches nor can I complain about crazy neighbors. Now I have seen kids around the pool on the weekend acting a fool but kids will be kids especially when their parents isnt around, if they have parents that give a dam.Now Ive only resided here a couple of weeks but to date I have no complaints and look forward to the changes the new management talked about making to the property.

The property, the new management, the staff, and maintenance staff is very friendly, courteous and professional at all times.

Zero stars !! These apartments are horrible !!! I’ve had problems for about a year and some months now and even with the switching of management, problems was never fixed. $780 is what I’m paying for trash and not too mention the fees continuing to be added when I always pay my rent before the third !! The photos below shows almost everything, my fireplace leaks so bad whenever it rains and so again never came to fix it only look at it and cover it up to solve the problem which solves nothing . Also I believe there is mold around the air vent in the living room. I’m not the only one with the rent problems either but the leasing office agents keeps telling me I’m the only one with this problem and that I should contact my bank , even when I broke it down they put it all on me. They take on promises that they don’t keep. I plan on showing this to Houston health inspectors and also getting a lawyer . so PLEASE do not move here it’s ridiculous!! #readytogo !!

I DO NOT RECOMMEND MOVING HERE ! Not the best place to move. I’ve been having issues in my apartment and they never came to fix but only 2 issues. STILL have mold in my sons room from a leak I’ve reported to many many weeks ago. They started charging more for rent when they never want to fix anything. I’ve complained many times. It’s very trashy here. Office workers are careless.

Just moved and during the process the switched management and they didnt miss a beat.... All brand new appliances, your choice of black or white. Great place to live and great front office. Ruben was great in helping me transition to the upgraded 2bed 2bath...

They went extremely up on rent here to not fix anything. I’ve had called up to office multiple time and nothing is to be fix. It’s mold coming up from the carpet from when ac has been leaking and I have kids here.. this is way to much I’ve had a daughter to had to be rush to a hospital due to mold and it’s horrible i won’t be renewing my lease. This is horrible

I move in Bonita Spring last Year 06/01 in omg it was so horrible but now i have excellent customer service ms Kathy is on it she is very helpful in very kind .. Kathy is on it in making everything happen !!

They do not fix anything new management is terrible, everything leaks they keep turning the water off and leaving it off like we dont live here, they are over charging now for upgrades we dont have , they do not respond unless its about rent, they always claim to be understaffed but I see maintenance men all day . They dont claim responsibility for anything its terrible!!!

Lived here for years, fortunately got away when I could. Management at the time was horrible, and there was constantly cars broken into, maintenance problems, drugs, etc. If you are a single guy and somewhat brave , you might be fine. Do not bring family here. Overpriced roach infested hellholes where crime flourishes.

Wow a powerful testimony by many people. To think I was going to advise my job to send 10 people from out of state including myself to live. Thanks everyone for saving us.

I would like to address a few things on here that I have read. First of all I am an employee of these apartments and would like to say, that many of the things that were said here are untrue. For the reason that I was aware of the situation of the remotes and the situation of the resident that took it upon herself to make it a personal matter.1. The manager sent out the notices of the dates that they were going to start towing. I know because I passed the notices, and in the notice it explained what the resident needed so this wouldnt happen.2. Many residents would come to the office and would try to (lie) that they never received a notice. Others would try to be slik to get by without getting noticed that they didnt get a permit to park at the property. She said if anybody was going to visit they needed to go to the office and get a temporary permit so your vehicle wouldnt get towed.3. If the place is condemned as the lady said. Is because many residents were destroying the apartments and the manager before didnt care about the property.4. To the same lady that (took the time) to write a full page review on her personal opinion on how the manager prefers to hide instead of dealing with the issue. Your job as the resident if you have a problem in your apartment, you are to go to the office and let the manager know. Its not to tell the maintenance guy of your problem because you consider him a friend thats called a conflict of interest. Thats an actual policy that we have, for the resident to tell the manager. Then the manager will make a work order, for the maintenance guy to go to your apartment and fix any problem that you may have, thats explained in the work order. Which by the way I spoke to this resident several times Letting her know I was going into her apartment to fix the damage that was done.5. The residents had plenty to of time to get their remotes, over a month if Im not mistaking. She didnt start towing any cars until everyone had their permit, and the people that didnt vet it it was because they didnt want to period.6. Ive seen at first hand how the manager is doing her best for the property. She can only do so much being that shes the only person in the office. For someone to say shes being unprofessional is only because the person didnt get their way.7. For months shes been having trouble with the phone lines, just recently about a week ago they have finally solved that problem8. When you sign a contract to lease an apartment, you need to read it carefully before you sign it. It explains everything even about the part of the deposit. If you didnt receive your deposit back. Then you need to read your paperwork and figure out why, instead of accusing someone of theft. Im not sure how the manager before handled things, but the manager thats there now making the effort to make the property look better despite of whats going on.9. From the bad reviews Ive read its because many of the people dont like the manager thats being unprofessional. When you make it into a personal matter

New Management , If Somethings Broke THEY WILL FIX IT , 2 Pools ( they working on them / atm ) Security At Night As well , And they Love making little Special Events Like for Easter ( although the rain cancel it ) and For Mothers day They Made A Brunch 🖤 and the Apartments Are BEAUTIFUL 😎👍👍👍

If you value your safety,money, peace of mind, valuables, and vehicle do not move here. Just dont. The low rent honestly was not worth the issues Ive dealt with.

Nice spacious floorplans and friendly staff!

0 STARS!! CROSSWINDS MANAGEMENT WILL STEAL YOUR MONEY! WHEN MY BOYFRIEND MOVED HERE THEY HAD JUST GOT A NEW MANAGER (COREY). THE LADY IN THE FRONT OFFICE TOOK HIS NUMBER FROM THE APPLICATION AND CONTACTED HIM BECAUSE SHE THOUGHT HE WAS ADORABLE SHE WAS LATER FIRED AND BEFORE SHE WAS..SHE HAD AGREEMENTS WITH TENANTS FOR RENT. WHEN SHE WAS FIRED I FIGURE THE MANGER COULD NOT FIGURE IT OUT SO HE STARTED MAKING UP PRICES AND FALSIFYING LEASES..INCREASING RENT AND UTILITIES ( WHICH IS ILLEGAL ). ALSO SENDING OUT NOTICES AND SCRATCHING OUT NUMBERS AND WRITTING IN A NEW PRICE AND DUE DATE. THESE APARTMENTS ARE UNORGANIZED AND IS ONE BIG SCAM. SAVE YOURSELF THE HEADACHE. DO NOT MOVE HERE

IF THIS IS YOUR ONLY OPTION, THEN JUST PRAY and bring your own materials to repair anything that goes wrong with your apartment.1) The Manager is terrified of residents and she cant handle complaints or resolve conflicts. She rather hide and transfer the office phone to the Maintenance Mans cellphone. He has an attitude or doesnt answer at all because he cant resolve any issues especially maintenance.2) Ive been there for nearly 4 yrs. Theres been 4 Managers and 2 Management Groups. Currently, Orion Management Group is overseeing the property. The City of Houston has placed violations on the complex because Management claims that the Owner isnt providing the available funds to take care of the complex. I expect this complex to be condemned within the next 2 years.3) I pay my rent on time every month despite the cosmetic of the complex because my time is up this year. Im not renewing my lease because my building has 2 tenants including myself. One of the vacant upstairs apartments piped burst on Wednesday and flooded out my bedroom, closet, and bathroom. This happen at 9:39pm and I called the office hoping to be able to leave a message for an emergency but to no avail. I have the Maintenance Mans number, so I texted him and sent pictures because I didnt want him to think that I was over exaggerating. He was aware of the other apartments and would be around to assess the damage. He did come only to tell me that he will tell Management the next morning. I called the main number after 9am and she wasnt able to talk to me because she had someone in the office. Finally, I called and she answered. Only to tell me things are out of her hand but someone will be coming to pull up the padding in my bedroom. They came around 12 noon after disarming my alarm. They pulled up the padding and left. Today, I still dont have a clue of when they will be coming back. Mold has formed in my closet and I also notice a hole. I asked the Maintenance Man and he said that he would repair it. However, Im still waiting on that as well. I will provide pictures later.4) Management gave us a week to pay a $35 deposit for the gate access. However, if you have visitors, then you must walk/drive to the front to allow them entrance. Theres no working telephone lines to operate the key pay entrance that we once had and the walk-in gate is welded together. Therefore, those that dont have cars will have to wait until a car enters/exist for them to enter/exist. Theres this elderly man that receives dialysis on Mon, Wed, and Fri. He doesnt have a remote control so he has to walk to the gate and stand curbside for Metrolift. Once he returns, if no one is entering, Metrolift drops him off and he was to wait. Now, there are times when a dialysis patient is weak and barely can walk. I spoke with Rick @Orion Management Group and he still hasnt call me.5) The LOVE the towing service and thats the only thing thats consistent there. Please keep in my that there are more vacancies than theres occupancies. So, why is this more important that resolving issues to keep the residents there.6) Theres no amenities working. The pools have been out of service for about 2 years and even when they were open...the close them at their convenience.7) The mailbox is accessible only when the office is open.I tried to be as specific and detailed as possible. Just to online the issues that are going on at this complex.

If I could give a 0 I would. This place is horrible.. DO NOT RENT WITH THEM. THEY WILL STEAL YOUR MONEY AND BE HORRIBLY RUDE IN THE PROCESS. the rats are not the worst things you can have in your apartments. the stairs are falling apart and they manager ( DIANE ) will lie and falsify documents in order to get her way!! Please listen to this warning I wish someone had told me before I moved in. DO NOT RENT WITH THEM. go to the apartments across the street. GOD BLESS.

Worst place to live! I tried to ignore the fact that this place has 1 star, but they ARE horrible. I have to harrass them to fix my a/c i just had a baby and thw temperature inside has reached 95°, front office doesnt care tho! She was ignoring my calls , i then called fromna private number and she answered, only nto be given the run around i dont know why they havent came, we have to sit in the HEAT all weekend if not longer, its quite sinister. I thought when ana left things would get better, its still the same! The changed property managers, and the new people seem really nice, Ive been going back and forth with them via email, and theyre having someone come from another property to fix my a/c, what a shame. I had to harass them to notify the people above me to stop letting their dog out to pee and poo on the balcony cause it would all fall to my balcony! Even tho i went to the neighbor myself, nothing changed. This place is the bottom of the barrel. They do patch work, i have a bathroom full of mold u can smell it, and its paint on top of it smh. When i moved in i noticed all this, but my lease was already signed. My car has been towed from here twice and they are not on top of their paperwork. My boyfriend paid the app fee to be on the lease, and they were saying he didnt! Good thing we keep our money order receipts! Dont do it!! Save yourself the energy, and go elsewhere. They dont care about their tenants at all, what a waste.UPDATE 9/25*Water is constantly OFF without notice, and now they changed the name of apartments. However the reputation will forever be the same. And they want u to pay water bill now??! With no gusranteed that there will even be running water lol they are ridiculously sad.

This is a very very sorry complex. Clearly I was visiting my son and my car was towed. The sad part about it is I was parked in the VISITORS parking.

TERRIBLE! MANAGEMENT IS HORRIBLE! SHE VIOLATES, VERY NOSEY, AND VERY UNPROFESSIONAL & SHE IS VERY MESSY FOR A MANAGER.

They will steal your deposit. Every time.

Nice to see that this is still going on there and I walked out of there 13 years ago because of the theft in the office that I didnt want any part of.