I was very impressed with the service. My first thought was that they would come out and tell me that it would be about maybe 2 weeks or so before they could get started, but to my surprise they came in inspected my ducts and A/C unit and after 25 years with the same unit I knew it was time for a new one, so that same day they inspected and gave me an estimate which I thought was reasonable especially with all the work that needed to be done. Then the very next day they were back installing and replacing all the ducts in the attic with a new A/C and furnace unit with new vents thru out the house and it was all done in 1 day. Once they were done they left no mess everything was cleaned up they were very professional. I will be using them when it time for my ducts to be clean out regularly. Now I’m breathing cleaner air. Thank You Guys Job Well Done!

This has been an out of life experience. The commitment, service, price , and results exceeded our expectations. Everything was done with the most outstanding transparency, efficiency and courteous way . I would highly recommend this company with my eyes closed knowing that whomever uses its services will be blessed as much as we have been. May our Lord keep His grace on this company so they can keep providing such a prestigious service to the community. Thank you for coming into our home

I loved the service of Daniel and Cristian; very professional and excellent service. they answer all your questions; clarify all doubts. they arrived on time 🎉🎉🎉

My AC broke down this weekend while I was out of town and when I returned it was super hot in the house. Claudio and his team came the next day and started working on the AC. They were quick and made sure every detail was good. Now I have a new AC unit with a good payment plan and my house is cold again. They do a fantastic work and traveled to Forney TX to work. Thank you so much!

We installed a new unit back in 2016 and have confronted to receive services for our A/C unit. Everyone is very helpful and anytime we’ve needed a repair they have responded in a timely manner. Today we had our system disinfected and cleaned out all mold as well as getting a UV system installed to prevent mold from building in the air ducts. We are very happy with all services we have received! Definitely recommend!!!

Fast response quick service and best of all best value I could find. To top it off they offer financing , that worked out great thanks a million.

My AC is running but not cooling the house so I google where to find an AC services near me and I found Trilogy Services A/C.Thank goodness when I called they give me a spot and they did it.Jonathan and Efren are two people I would like to recommend they are very knowledgeable on their job and they are very respectful.They did great on their job.I would recommend Trilogy.I am a very satisfied costumer😊

Mario and his helper are excellent employees. Very nice people. Both did a great job and I can already tell a difference in the air quality. They did a thorough job and worked the whole time they were here. Trilogy Services will be my go to AC company for years to come and I will always request Mario. Thank you both.

Mario came to do the inspection. I had prior quote from a different provider so they price matched. Very professional answered all the questions I had provided before and after pictures. I had mold in my ducts and main box they left it looking like new and added a chemical to avoid getting more mold. Thank you for everything!

They are certainly to notch. They work on an air conditioner that keeps our servers cool. They knew exactly what the issue was and corrected it. They also checked other known parts that are subject to failure and assured me that everything was in proper working order. Call them with the confidence that they are honest and will solve your AC/heating issues. We will hire them again.

Alex and team came over and did a wonderful job cleaning all AC and dryer ducts. They were professional and genuinely concerned and very knowledgeable. The customer service is also excellent. Raquel helped me get the best deal!Highly recommended

Daniel and Rachid did a great job very knowledgeable. They explained the job very well and were very cautious while cleaning up the air ducks. They wore masks and shoe covers while in my home. I am very Happy with the job.

Daniel and efrain service techs did good work and reliable

Its easy to conduct business with Trilogy Services AC as they maintain a high level of professionalism throughout the whole process. I will 100% be reaching out again for their services in the future.I highly recommend this business if you are reading this review. Stop your search and give them a call!

Daniel & Rachid did an amazing job cleaning my vents.. I will totally recommend their services...They explain everything they were going to do and took care of everything!!5+Stars

Daniel and Efrain did a very good job with my AC maintenance.

My Technician was Mario Ramirez and he did a exceptional service. Very knowledgeable and professional and was very openly showing his progress and work with before and after pictures.

They installed the unit 2 years ago. We had to replace the entire outside condenser. $2000 to replace the new unit.

I was convincely informed that I was in need of a deep cleaning of the air ducts in my house instead of the regular basic cleaning. The sales rep was extremely thorough and professional in her presentation. With all of the dishonesty going on in our world today makes it hard to trust strangers in your personal space.As for Trilogy, I look forward to calling on them again in the future.Lest, I forget, the technicians were extremely professional. Many Technicians dont close the door when entering and exiting. Not Rachid and Daniel. Each time they came in and out of my house.....they closed the door.....thats what you call Thoughtfulness.....Trilogy is the way to go!!!

The service was immaculate, Rachid and Daniel cleaned air vents and laundry vent. They provided pics for before and after condition of vents. I am not only pleased, but very satisfied. Thank

Alex is very professional and knowledgeable. He explained every details of the process to help me understand.I highly recommend this company

Lack of integrity and pride of their work, didnt correctly installed the coil, pan and drain pipe called many times took photos and they said they will fix it and still waiting after six months waiting I decide to write a review, also still waiting on the warranty paperwork, they must not like veterans or something run from this peopleWhat does anyone have to do with doing your job or installation correctly, shows lack of integrity, and blaming others because your people didnt installed it correctly , this is one of the issues and you blaming others for your mistakes , didnt care that because of this I had rodants up there

Alex and Juan arrived in a timely manner and super professional from start to finish. They pointed out areas that needed improvement and proved to be super helpful during the process. My family and I will have them return for sure by request.

Alex and Orvid did a great job cleaning my air ducts and even took care if painting and cleaned my panel boxes. Will be using them again for sure. Excellent service.

Daniel and Johnthan were very professional. The company explained to us the work they were performing and are reasonable pricing.

A very profesional performance from Daniel and Rashid. Outstanding service. Strongly recommended.

The service was great . And they ask me some question n gave me some advice too.So professional and my house smell so good too. Thank you team for came to my house. Keep going.God bless the Spanish bussiness.

Alex and Daniel arrived on time, promptly identified my issue and had everything up and working within half an hour. They also changed out my filter as I recently had surgery and suggested a schedule for a maintenance plan to keep my unit working as efficiently as possible. They were also respectful of entering my house with regards to Covid—19 concerns such as mask wearing and asking if I was okay with them entering with shoes on. I love this company and look forward to continuing my business with them.

They were very professional, Mario and his crew were very honest about what needed to be done and they did and amazing job. He showed me before and after pictures and the price was very responsible for what he did by far I’m very happy.

I am so happy with our service. We received texts from the office with updates about arrival of our technicians Mario and Melvin showed up on time, they were very polite and professional. They cleaned everything up behind them and the house smells great. I could not be happier. Mario and Melvin are the best.

My experience with Trilogy services and AC was a pleasant experienc. Alex and his team did a remarkable job when installing my ac and heater. They were really nice and kind when explaining the process. I will definitely be referring them to my family and friends!!!

I called Sunday morning and Trilogy had a technician out by 10:30am. Alexander was very helpful and knowledgeable. He was able to get my outside condenser unit ordered and changed out by 4pm the same day. Great service from Andrew and and the price seemed reasonable. I will use them again for any A/C issues.

Excellent service and great results! Will definitely keep using them for A/C services. Daniel and Alex gave excellent customer service as well.

Alex and Daniel were great. They explained everything in full detail and they even had before and after pics. They also provided extra services free of charge. Man, that company is very professional and affordable. Thanks guys.

Rachaid and Daniel did a great job. Arrived on time and were very responsive.

Very good service from Daniel , Esteban , and Rachel they did a very professional job and explained everything to me step by step would highly recommend them.

100 % recommended. Daniel, Raquel and Rashies are awesome. Excellent customer service 👏

Melvin and Mario were very professional and informative. They did a great job and cleaned up everything when they were done. I would recommend for anyone that needs these services. Great Job !

I would truly recommend Trilogy. I had a complete A/C Unit installed. I also had additional ducts and vents added to a new addition of a Sunroom to my home. The service was impeccable and very professional. They showed me how to work my new system and educated me on regular Maintenance. I am very pleased. Thank you Trilogy.

Alex explained step by step what they were going to be doing and showed me pictures of before and after cleaning. Very happy with their work.

Alex and Alvarez were awesome techs. They were very thorough with their diagnosis of the problematic A/C unit. They checked the attic, checked pressure levels and wiring and were very informative throughout. The issue with the unit ended up being significantly less than what I was led to believe by a competitor (Always good to get a second opinion folks). I was kept up to date and informed on every step of the process.Also have to give a shout out to Joslyn at the service desk who gave speedy service and was readily available to handle my issue.10/10 would use again!!

Mario Ramirez was a great technician who quickly pin pointed the root cause problem of my AC unit which was the capacitor. The unit cooled like it normally did! I was impressed by his friendly customer service, and quick quality work. The admin Jocelyn was also very friendly and was able to book me an appointment quickly!

I called Choice warranty on Wednesday and Trilogy Services appeared on Thursday and fixed my Air Condition problem. Very fast. The technician was very informative. Professional and courteous.. I plan to. Sign a contract with them to maintain my air conditioner. Which will add many years to its life. I highly recommend Trilogy services and Alex..the technician..

Daniel and his assistant were very professional,respectful and kindExplained everything showed before and after pictures very pleased with the workRachel was very helpful with quotes and explaining everything that was includedHighly recommend

Very good experience with Trilogy. Professional people that takes the time to explain things and work with your budget. Thank you

Alex and Daniel were great! Very professional and knowledgeable. They were very friendly and went above and beyond with their customer service and cleaning services.

Alex and Juan I loved your service you guys are professional,kind, honest I will definitely recommend you and I will need you guys again thanks for everything.

Alex and Daniel were very professional and knowledgeable about the duct cleaning. They provided detail picture of before and after. Highly recommended.

They did a great job very professional, went above and beyond to make sure the service was completed to my liking. Would highly recommend them to anyone needing AC service and maintenance.

Very professional service from Daniel y rachid responsible and promptly

Alex and Daniel work hard to clean the air ducts. Alex helped explain what they were going to do. I saw pictures of what my air ducts looked before cleaning and then one pic of after work. There were other work that were recommended but I’m not ready for those work today.

Worked with Alex and Daniel, they were on time, explained the work to be done, and did a great job cleaning the air ducts. Would recommend them.

INCOMPETENT - DO NOT WASTE YOUR HARD EARNED $$I hired Trilogy to replace a leaky evaporator coil. They charged me 2500$ and 2 days after the installation - still no cold air. They kept insisting that now, my compressor needs replacement and recommended i should rather spend another $3500 and replace my entire outdoor unit. Note that they DID NOT GIVE ME AN ALTERNATIVE - this was their final solution after 2 days of inspection by 2 different technicians - $2000 for a compressor or $3500 and entire outdoor unit.Thankfully, I did not trust them and called a different company and they promptly fixed the problem in an hour for only 350$! Turns out, Trilogy used the wrong part in their installation! When I called Trilogy to notify them that they messed up my install - instead of being sorry and refunding at least the 350 bucks, they haggled with me and then CUT MY WARRANTY DOWN to 5 years because another company tampered with their bad installation. Go figure!! I guess I was supposed to pay them 2K and still not have cold air because the problem was NOT with the compressor??Eventually they refunded half of the 350 (???) after I threatened to cancel the credit card payment.I spent 5 days without AC with 2 young kids because of these guys. Hire at your own risk!For those looking at the positive reviews, know that my experience shows that these guys are definitely not reliable. Maybe they do a decent job for simple things but would you really hire someone who could potentially behave like this when things go bad? You decide!Things go bad once in a while but how a company reacts in those situations shows their true character.

Very responsive. Called Trilogy at 6;30 AM and a technician was at my home in a little better than an hour. Alex, the technician was awesome. He got to work immediately and had the problem fixed in a very short time. He was thorough and very polite.I will definitely use Trilogy again in the future.Great job Alex!!

They did a great job ! They were on time and did there job 👏 I recommend them 👍

I had a great experience with Trilogy A/C. Both guys that came out Jose to diagnose the situation and Alex who actually fixed my problem. Thank you so much y’all are the best I have dealt with. If I ever need service again I will definitely request Trilogy Service. Again thank you so much I’m very satisfied with the kind friendly service y’all provided. 😁👍

Alex and Juan did an excellent job cleaning my duct system and dryer vent.

Raquel is a friendly person that helped us schedule an app. with Daniel. Daniel and Noe did a great job servicing our ac ducts, very friendly and professional.

Alex and Daniel did a great job and left our home smelling fresh and clean. Very professional and nice.

Alex & Juan did an amazing job cleaning air ducts in my house!!! Excited to see less dust!!

Alex and Jose did a great job and answered all of our questions!

The customer service reps were very knowledgeable and informed me of all steps were needed to repair the issue. Fast and efficient!

Integrity, professionalism, and concern for customer satisfaction is what I experienced. I was given full transparency on the services rendered. Mario was amazing from arrival till departure. Growing up I experienced my parents constantly have air condition issues, but with Trilogy Services & AC I’m confident that generational curse has come to an end. Look for my follow up review within the next 2-6 months!

Rachel and Alex was remarkable great customer service great attitudeI wish all companies can take after them...they are awesome!!!thanks for your help and I definitely give you two thumbs up!!!

This company offered to run my credit to see what kind of financing I could get.Long story short I decided not to accept the terms and somehow i still ended up with a credit card from synchrony bank without my authorization!Now I’ll have to deal with the bank and the credit bureau to remove this account.I don’t know if this company gets a kick back from singing up users to the credit card but if they do I wouldn’t be surprised if they went ahead and submitted my authorization without my knowledge.UPDATE:Spoke with Raquel about the issue, same person who ran my credit, she told me she would reach out to the bank and call me the following day.It has been 2 days since we spoke and I have not gotten a call back and my emails have gone unanswered.Please reconsider doing business elsewhere.

Great Team. Excellent Job

Trilogy is unreal with the entire experience from start to finish we could not be happier with the entire experience

Mario was very fast and helpful and told me what I needed done.

Daniel and Orlie and Verinice were very professional. Good work!

Mario was on time, professional, knowledgeable and personable. He explained everything thoroughly and understandable. Great example of a professional. Made Choice look good, for hiring him. HE DONE GOOD!!!

Slex and Daniel were very courteous and professional when doing the cleaning of the home ducts, I very much recommend this company

My HVAC went out on a Sunday afternoon and trilogy was on site by Monday morning installing a new system. They answered all my phone calls and questions in a timely and professional manner. The price was also much better than the quotes I received from competitors. By Monday night, my new HVAC was installed and I was sleeping in a nice cool house once again

This company was sent by my home insurance to look at my a/c unit. The tech came with a mask and show protection, so good points there. I was then told that it was not about the refrigerant gas but something I could not understand (the tech had some language barriers) but he had to check with his boss whether this was covered. He then left telling me the company will call, after I asked him whether he was coming back to fix it as I needed it fixed, regardless of insurance coverage. He assured me so.They never came back, never called, I texted them, no answer. I got a message from my insurance it was not covered but Trilogy never call to fix it or propose an estimate at least. I waited the full day for their call and lost a day. So had to call another company the day after.Not good....

Daniel & Alex were very professional and explained the process and completed the duct cleaning in a timely manner.

Alex Amaya was incredibly professional and thorough in responding to a same day appointment request late in the afternoon. My job required a unique level of expertise, and Alex went above and beyond to make sure I was satisfied with his service. Alex remained in my home while I tested the system to ensure it would work exactly as I envisioned and I would absolutely book him again in the future.

Awesome Services Provided By the Trilogy Team Mario was very descriptive And thorough with what exactly needed to be done with My grandmothers unit We were so Pleased with the way he handled the technical side and his assistant Jocelyn gave us a better understanding on how servicing our unit would benefit us in the long run also was very willing to work with pricing and do everything possible to get our unit working definitely recommend this company and will definitely be using then for any of our a/c needs in the future.

Alex actually came early and was very professional, wore a mask! He was quick to diagnose and recommend solution and helped me clear out the problem until it’s repaired. Very polite and respectful too!

Thanks Trilogy for helping me with my financing and the new installation of Trane system that no other company provide the best customer services experience ever.The sale representative is the best primo salesperson. The Salesperson was very friendly and helpful. I love his personality, from the first moment that I spoke with him.ThanksConrad Burroughs

Alex and Daniel explained very thoroughly the job to be done, and they were very professional. I would definitely recommend using Trilogy in anyones HVAC needs!

I called Trilogy at 3pm and they got here by 7pm on the same day. Great for an 85deg day in Houston with the aircon gone down!! Alex was super nice and fixed everything up in 45min. Would definitely use them again.

Alex and Daniel they did an awesome job on my a/c thank you guys

The technician, Mario, was very courteous and knowledgeable. He explained the problem clearly and succinctly. He explained what to expect during the repair process. Before leaving, he asked if I had any questions, concerns, or comments. I was very pleased with his professionalism and service.

They are not a good company. We are supposed to have a schedule today at 4:30pm nobody showed up! No message. Called them lots of times no answe. Very inconsiderate. Told them no AC at the house its broken and then they wont show. Why do they need to put you on schedule and then will not show up. Bad business! If there is a zero i will put zero.

Alex for Trilogy Services AC was very knowledgeable of the work he did on our heating system. He completed the job in a timely manner. He also didnt mind the 2 cats and dog that we have 🙂 Alex was very kind and respectful. I would 100% recommend Trilogy Services AC.

Efficient and respectful. Daniel and Raquel in the office were so respectful and helpful. Alex came the first time and did the repair he that was needed and noted a part that was still working but might give a problem in the future, so he documented it in his notes. (Home warranty companies wont pay for parts that are still working at the time if replacement of a broken part).When that part in fact did fail only three weeks later, their service warranty was still within the 30 days. Raquel went above and beyond in her customer service by being sure the home warranty company understood exactly what was needed for approval for the repair, saving me a lot if time and saved an additional service fee.Alex returned and made the needed repair, showing us again what might be a future problem and will document it for our benefit and sent pictures to me. He is amazing and really listened to your needs and answered all my questions. He made sure we are very satisfied with his service.Thank you Trilogy staff for your personal care.

Alex was our technician. Excellent. Very thorough and operates with integrity. Absolutely recommend!

While they werent able to provide service to me, Jocelyn in there customer service department was awesome! She went out of her way to help connect me with my home warranty dept to get me scheduled and reassigned to a reasonable date and time due to our situation. She absolutely did not have to help me, but took the time to call the home warranty not once, but twice knowing how difficult it is for customers to connect with them during this COVID-19 pandemic.Thank you Jocelyn!

Alex did an outstanding job. He showed up on time was very professional and very thorough in his work. He also did a very good job of cleaning up the place when he was finished. I would recommend his work and Trilogys work anywhere

Thank you Alex!! I made a service request for my A/C Saturday and im so grateful Alex arrived the same day and in less than 1 hour. His customer service is really awesome very attentive to my concerns and answered all my questions. Thank you so much for an excellent performance Alex! Trilogy Services you have an HANDSOME tech girls I highly recommend 👌

Good service, the only didnt like is that they arrived 2 hrs late

The guy came and he told me the water heater will be done under the homeowner warranty, but it was not. Anyway he offer to fix it for cash, he gave an estimate for $2300 but I found out that he gave the warranty company an estimate for $1300. I was shocked. Anyway I got the water heater replaced for $ 1000 in total and a much better quality what he was offered. Be careful dealing with this company

Alex and Daniel provided excellent and professional service. Would recommend them highly in service

Jose was absolutely fantastic!!Showed up on time!Text me yesterday and today updating me on ETA!Jose was very professional and made me feel very comfortable.Would highly recommend!!!

Mr Alexander Amaya was the technician who came out to check our AC. He was courteous, very professional and was able to troubleshoot and fix the problem. Highly recommended!Update: I spoke to soon on my review. Exactly a week after Alex came out, AC was having issues again. Alex came out the second time and now tells us that the problem was the leaky evaporator coil, when he told my husband the first time that there were no leaks! How he came to that conclusion the first time when he did not even open and look at it during the first inspection, beats me. Pretty much all he did the first time was a quick fix. Currently we are in the process of waiting, as supposedly, the replacement part can take anywhere between 3-4 weeks because of Covid delays, but Racquel from Trilogy tells me that if we pay the $2500 out-of-pocket, she can have somebody come by to the house and get it fixed tomorrow. Where is the logic in that? Obviously money talks! This is our 3rd day being displaced from our home, my son had suffered heat rash and we are not sleeping well due to anxiety and frustration. This company has been dodging in providing us the accurate information and not explaining to us the whole process so as to pressure us to purchase out-of-pocket. My trust level has certainly gone down from zero to non-existent with them, so if ever you have AC issues, do not bother going to them, you will be wasting your time, money and effort!!!! If I could give them zero star, I would!!!

Wonderful customer service with excellent communication. Hopefully we won’t have anymore issues, but if we do, I will definitely be using Trilogy—highly recommend!

Great experience with this company. Joslyn in customer service answered all my questions, very responsive. Yassar who was out to inspect my existing system was very knowledgeable, professional and extremely helpful thru out the process. Great guy. The installation crew did an amazing job installing a complete new system.This team is a great asset for Trilogy. Definitely recommend this company

Alex & Daniel did excellent duct cleaning service.Very professional

Daniel and alex did a real good professional job.

Alex, Daniel & Raquel did an excelente service doing a maintance and thermostat replacement to my AC at home

Amazing service. I loved the guy and professionalism. They all were very kind and gave me the best service. I’m very very Happy! Thank you!!