My husband and I have lived here for a year and we didn’t renew our lease. We moved in during a change in management and the previous managers didn’t take care of the property as it needed to be. When we first moved in there was a hole in the bathroom ceiling, the shower head was not secured to the wall, there was a hole in the drywall behind the kitchen sink, the sliding glass door didn’t fully close, and we have had countless issues with roaches, flies, ants, and centipedes. The new management especially Destiny has done a good job at addressing most of these concerns. All the holes were patched within two months of us moving in and the pest control comes and sprays regularly. It does seem like you can’t spray enough to get rid of the bugs. We never did get the sliding glass door fixed but considering the renovations that the management is doing to the rest of the complex, it is forgivable. Maintenance does take a while to fulfill work orders. I would recommend moving here but walk your unit through before you sign the lease. It is an older complex and not all of the units are renovated.

5 stars to the property manager⭐⭐⭐⭐⭐Destiny Kuchman!She made the move in process stress free for our daughter! She was very accommodating, friendly, and helpful. The apartment was perfect on move in day, and all appliances, amenities,etc were exactly how she promised us it would be. Thanks Again!

Great management, very professional. Always had someone available when needing to talk to someone or maintenance. Kept me up to date on any maintenance time or when to expect maintenance. Nice apartments, and nice size units.

I love this place! The apartments definitely give you a very at home feel and so clean and such an easy move in to. Destini, went above and beyond to help me and made me feel welcomed! plus she has an amazing style, which helped me feel very connected to her as well :)&& they are very pet friendly my little puppers has made new little friends here and I love it! I couldnt ask for a better place!you wont regret living here !!!

You get what you pay for. Management does what it can, but after a year-long bug infestation, several unresolved maintenance issues that have persisted since move-in despite maintenance requests, and more than one “professional” communications in all-caps, I’ve learned my lesson. Definitely won’t be staying here long-term.

I have lived here for over a year now and I can say it’sone of my favorite places I’ve lived. Great neighbors and just an all around good community.

Thank goodness I’m out of there! It was a little too late to try to “fix” the leak. Hilarious how it got “fixed” after I turn in my termination letter (which they LIED like they never got, thankfully I recorded). I was told my leak was going to get fixed sooo many times but yet every time it rained/stormed my kitchen and back constantly had water coming in after multiple times maintenance came to caulk it. Then I’m the mist of moving water was on my table so that’s even more damage. Hopefully one day they properly fix 2079A and not just re do the floors. Maybe this fix they just did will help. I moved in October water issues happened in December, this new management came like January and here it is may and the issue is now “fixed”. Wish it would’ve rained so I could’ve seen if it actually worked or not.

There very friendly and helpful, I had great customer service and that’s hard to find now a days, I loved living here real nice apartment and great prices, I felt very safe there with my family

They are a great apartment complex rent is kinda high but it comes with the area and Destini at the leasing office is really nice and understanding and very helpful in any way possible they respond in a timely manner and maintenance come in a timely fashion as well highly recommended

I have been here for over three years but the last few months have been the best our new property managers are the best

Good service,Very kind staff and overall a Great place to stayThe property manager Destini was very kind and made everything simple and stress free

This is the worst complex I have ever lived . I am very clean and pest control told me that my building is infested with roaches and they will contiue to come regardlessof them spraying. The maintenance here is very slow. The apartments look old and need to be power washed... It took them 3 months to replace a cabinet drawer.I cannot wait until my lease is up so I can find a more liveable place.. Do Not Move Here

Barely ever answers the phone even for a new person who is trying to rent

Very helpful and kind staff! Good pricing for the area as well.

Nice property & located in a great spot where youre close to everything!

Great apartments. 10/10 Would stay here again

Great area! Close to EVERYTHING! They apartments are pretty decent. Reason I don’t recommend is because of maintenance. I’ve been her 2 whole years and my outlet for my dryer hasn’t worked! The first dryer I had went out and it wouldn’t dry my clothes. So I throw it out. Thinking it was the dryer. So I went and bought another one. Still wouldn’t dry my clothes. Then after a month it went out. So at this point I refuse to buy another dryer. So I called an appliance company and someone came out. Come to find out it’s the outlet. They guy said wasn’t enough power pulling through and needed to be replaced. My dryer worked just fine. So I tell the maintenance people about it. And only thing they was going to do was reset the breaker. Till this day, I am still not able to use my dryer. My oven went out about 2 months ago and it still hasn’t been replaced either. You don’t get any updates about your work orders or nothing. I hate it. There is nobody to talk to about the issue or nothing. That’s why when my lease is up I’m moving out. Other than that it’s pretty ok. Not 5 star though.

I hated this apartment complex so Bad. The apartment complex was almost 1,000 for a one bedroom. They wasn’t understanding. The apartment that I was supposed to move into I never moved in it. They put me another apartment. My heat went off for a whole a month and they wouldn’t put me in a model they gave me a heater. And then they always had new management. I really hated this apartment complex. I signed a least for 650 I never payed 650 I payed 900 every month. And they will call your phone about the rent . After being there for 2 years I just let it go I hated and It was just not worth it. You guys please look at other apartments it’s not worth it

So far it’s been a great place to live! They do stuff for residents like Tasty Tuesday! And are super helpful with any issues!

I turned in a list of maintenance requests and as usual Amber has made sure the problems are taken care of. Because of parts ordered the list has not yet been completed but we are almost there. This is really nice.....thank you to Amber and her team.

The staff there is always helpful and timely with any requests. Amber is amazing at her job and has helped me resolve several issues very quickly. Marisa (?) has also come on board recently and is just as helpful and caring as the rest of the staff there.

It is very quiet here, amber and rest the office including maintenance now are awesome, takes care of any request that need to be done. I would recommend anyone to come live here. The area is a very safe area to live especially when ya have children.

Pretty nice area and great schools. My apartment is really nice and spacious. The office managers Amber and Marrissa are really nice and professional . The laundry room could use some updates but overall its been a nice experience so far.

Such a great complex with a great staff. Marissa has been very knowledgeable and has gone above and beyond to find the answers to my questions. Can’t wait to move in once my current lease is up !

Living here has been such a great experience. My leasing agent Marissa is very thorough, nice and made moving in a breeze. The other lady Amber always greets me with a smile and a nice professional attitude. I love my new apartment and the ladies in the office.

I am a soon to be resident (very soon)and so far my experience has been phenomenal!!! Amber and Marissa were such a great help and very patient assisting me with the move in process. Both were very knowledgeable about the property and went into detail of the amenities and even a great “Preferred Employer” discount. I’m defiantly feel like this will be a great move me.

I’ve been here for almost a year, and I love everything about these apartment, from maintenance all the way up to the workers in the office. The office staff are so pleasant, no matter what small problem I have they always manage to fix it ASAP, and they are the nicest people especially Amber, I absolutely love her she has a great personality, very professional, and you can tell she loves her job. I wouldn’t want to live anywhere else.

Marissa and Amber really have transformed these apartments. They are enthusiastic about their job and keeping their residents happy! It is always refreshing to walk into a leasing property greeted professionally and to see friendly faces! They always resolve my issues in such a timely manner that I cannot complain! Alpine is in such a convenient location as well! I know alpine village will succeed as long as Amber and Marissa are there!

This is a very nice area to live. The office managers Amber and Marrissa are really nice and very professional . I havent been to a place that has such a caring and wonderful staff yet. My apartmet is very spacious and nice! Its close to the Galleria Mall, plus other shopping centers, and is around a lot of nice restaurants! Thank you guys, you are awesome!!!

The greatest City Heights Hoover on planet Earth!

Nice apartment , maintenance [john & the other guy ] are quick to fix things.Amber the manager really goes the extra mile to make people happy . This place is so much better then my last apartment ,.

Alpine Village is a great place to stay! This place is by far my best experience in apartment living. Amber is always nice and makes sure I am satisfied!

I checked out Alpine Village looking for a 3 bedroom and was extremely impressed with the customer service. Marissa was so friendly and helpful and made feel very important. I will definitely keep them at the top of my list.

In search of a new apartment and Amber was OUTSTANDING! Ive never went to an apartment complex with such superior customer service. The property was well maintained, looks like they have a great maintenance staff also. This property is definitely one of my top choices. Thanks Amber!

Marissa and Amber were very professional and helpful. Marissa especially has such a cheerful personality and was very knowledgeable about the apartments and area. I would definitely recommend Alpine Village in Hoover to anyone wanting a very large apartment with friendly service.

Amber is amazing. She went above and beyond all the stars in the sky. When I had a problem she fixed it above and beyond. Marissa is amazing as well. When I moved in my apartment she made sure every issue I had whether minor or major was fixed instantly. I’m so happy for choosing alpine village as a place to call home. Thanks so much. 😘😍😍Sincerely Antoinette.

I was looking for my daughter and grandkids and stumbled upon Alpine Village. Marissa was so helpful, professional, and courteous! She went above and beyond to make sure my family would love the place, area, and be safe and content. You go Marissa!

Amber and Marissa gave me such good customer service I had to post on Google about it. If you are looking for spacious apartments for a good price in the right part of town with caring management then Alpine Village is where you need to be. I cant wait to move in! Thank you Marisa and Amber for everything!

My very first time renting and I am so relieved to have had such a great experience. I once had my dishwasher mess up and they fixed it within the hour! Marissa has been a huge help thru this whole process. Would really recommend choosing Alpine Village as your place to stay!

I absolutely love this place. Friendly office staff. I highly recommend Alpine if you are looking to live in the Hoover area.

Management was very helpful to fix the problems in our apartment. Amber and Marissa were very kind and helpful. Its always great to see smiling faces at the office! Havent had many issues with neighbors or noise. Its in a great location close to the interstate and shopping in Hoover/280 area.

Amber is such a sweet & warm person. We had a great experience with her!! Thanks Amber for helping us in our decision!!

I recently moved here into a 2 bedroom apartment. Upon move-in I had experienced a few small hiccups. I was AMAZED at how fast the management and maintenance jumped in to help me and assist me with my move. I am all about first impressions and they held a 5-Star!! I could not have been more impressed with this team getting me settled into my new home.

If you’re looking for apartments in the Hoover Area, I would definitely NOT recommend these apartments. Been living in these apartments for two years and the management is horrible and doesn’t really care for the people living here. If you have a maintenance complaint you’re almost better off trying to fix it yourself because they’re going to take their time getting to you. We’ve had problems from toilets not working, to sinks, to getting our laundry room flooded multiple times, about 3-4 from the apartment above us, and having to clean all the water our selves, they finally did something after about two 2-3 weeks, currently don’t have any AC, my family and I put a request to get it checked last Wednesday and have been sleeping in 80 degree heat for 5 days now & the best we get is that “we are on the list”. We can’t even sleep at night and management here will tell you to tough it out until they get to you basically, regardless your situation. Horrible staff.

Great community and great people! Has been an enjoyable experience!

Im living here about 18 months Im totally happy and satisfied with everything plus Im dealing with the best management ever .. especially the manager ( Amber ) she is the sweetest person you can deal with

Marissa and Amber were super helpful showing me an apartment and answered all my questions!! Beautiful apartments and great staff.

It was very refreshing to hear such a sweet voice when I asked alot of questions. Some people will rush you off the phone, but Amber was very helpful. Driving thru the property, I think i have found my new home.

Rude very very Rude will not be returning.

Love the new staff! Amber ,Marissa and John and Nehemiah are amazing!! As long as they are here we are staying !

Great place to stay and good maintenance. Good to see Amber back in the office making things happen

Avoid this place at all costs! My daughter lived here for a year and there were too many issues to list. Her front door didnt lock and the bathroom sink leaked and never drained. I cant believe the city of Hoover lets this place stay open.

I got another one for you guys they dont open on time its been 2 months they have not refund my security deposit Its terrible they dont answer the phone in the office I do not recommend for you own good dont even try to get apartment here😠😠😠😡😡😡😧😧

2034 Alpine VillageAwful....Only on office person is friendly and thats the one that sits in the front. Other than that the one in the back is rude. Ive been having problems since I moved out here and frankly Im tired of it. Im ready to move. At this point I care and dont care what happened. Ive been fed with lies since I got out here. About the rent, discount promotions or whatever the hell, and also my lease. Its completely UNPROFESSIONAL!!!Some respond asap if you know of any lawyers

The staff is super freindly and informative about the area. They were so helpful in my new move to the city.

I don’t recommend no one to move in at City Heights Hoover Apartments! If you don’t have a internet service you still have to pay 75.00 a month such a rip off, the water, sewer, and trash fees are ridiculous high and even at the end of that Amber and her boss Susan take your deposit they try and tell you some like it is at the rear the reason they took your deposit but from the beginning they tell you you would get your deposit back but at the end of it you find out you don’t get it back!! The back of the apartments have mold and spider wells they need to pressure washer them!!! If u paying all that money surely it should be done better than what it looks like!!!!

JUST SPOKE ON THE PHONE WITH THEM AND THEY WERE SO INFORMATIVE AND SWEET. OTHER APARTMENT COMPLEXES NEEDS TO BE LIKE THEM!!!

My apartment is spacious and it’s a nice area . The manager Amber is very professional and the her manager was very friendly as I moved in . I look forward to living here

I was currently looking for an apartment in the hoover area and after going to all the surrounding apartment complexes I stumbled upon Alpine Village as I was driving by. Walking in I was greeted with open arms and the environment in the office was nothing but positive and inviting. The two girls in the office were extremely helpful and patient. I believe their names were Amber and Marisa. I left the leasing office feeling better than I did leaving any other apartments that day. As I was leaving I also ran into Johnathan (I think that is his name) the maintenance supervisor and was blown away with how nice and friendly he was. It is that kind of customer service that makes looking for apartments a breeze! Although I did not end up moving in because my job had stationed me somewhere else I now look forward to moving back to Birmingham and renting from Alpine Village. Thank you for make my apartment searching experience an easy one!

Alpine is a great place to stay, management is caring, professional, and they are always doing nice thoughtful things for their residents.

Nice girl renting to people friendly.

All of these other reviews are legitimately fake. Almost every building is infested with bugs. These apartments just went under new management (Implicity)2 months ago and nothing has been improved whatsoever. They treat the majority of their residents like garbage and Amber is the most ghetto and unhelpful one there who has been fired from other properties. Also, you dont know how much your rent truly is until the day its due. Document everything if you make the mistake of moving in.

Awesome Staff Marrisa and Amber make finding and living in your home easy and comfortable

This is a great apartment in a great location and the staff is supper nice.

Amber and Marissa are very professional love the new place!

Floor very weak, plumbing backs up , air unit still not fixed.. Called the office and maintenance said their ordering parts since last year and the floor is bouncing because its been worked on before.. I worked in construction before .. I know what a weak floor feel like .. very dissatisfied..!!

Great Managers. awesome service.

Management is horrible and maintenance will try to enter your apartment without notifying you. I have video record of them entering my apartment but the notice left on the door says they left a mailbox key in the office. There is no reason you should have to enter my place of residence to give me a mailbox key! I was stung by a bee and had to go to urgent care for it. I called and put in a request online to have the nest removed from by my front door and was told I would have to wait for them to remove it. So I’m supposed to fear being stung AGAIN until the end of the week. They could care less because it’s not at their door! BS!!!! I’d live in my car of this was the only option for living! Will not be renewing my lease.

Take your business and money elsewhere if at all possible.I’ve only lived here for a few months and I regret it. There are hidden fees that were not explained and I was unaware of until I got my last bill. I had made numerous attempts to reach the office and was unsuccessful until I sent an email stating that I wanted someone to address the complaint I had. Finally I made contact with the Property Manager. I asked for explanation and I got some crappy excuse about the cost of my bill and told “Sorry for the hidden fees.”I’m fine with the rent, water, trash and sewer fee. My first sewer bill was 88 dollars and I think that is unfit and unfair. I understand that there may be an inflation cost with the County or BWW but this is ridiculous. Still it’s been paid on time like everything else. The kicker for me is the “Mandatory Cable Service.” I was told that it came with my unit. I’m being charged for 1 HD cable box and 10MB of internet speed that I never even had set up. Recently, I called to get it set up and the customer service rep had a horrible attitude and said that there is a 65 dollar service connection fee due upfront BEFORE they come out to set up service. I was told that this is mandatory although this unit came with cable and internet and I’m being charged 75 dollars monthly for it. Pathetic.I constantly have problems with my toilet, there’s mildew in the hall and bathroom and my air constantly goes in and out. I’d rather turn a fan on. DO NOT BRING YOUR BUSINESS HERE.The staff seemed nice and friendly and that’s what will draw you in. Response time to application was swift. Which is what impressed me. But stay away. Go somewhere else. I do not intend to renew my lease. I will be leaving the first chance I get. I am strongly considering just paying to end my lease just so I can go somewhere else. If I am going to pay 850-900+ a month for an older 2 bedroom 1 bathroom unit then I expect better service. For there not to be trash everywhere and for the necessities in my unit to work properly and to know exactly what I am going to be paying for upfront.

Amber Dansby was so helpful and nice:! Very professional!!! Great apartments!!!!

Office workers are friendly........., ceiling bulging from God knows what.... Been here 3 days and the environment is unfriendly for kids to play because teenagers hang out smoke dope and sell it in the open!!! The appliances half work, HVAC unit is rigged and freezes up and it hasnt got hot yet!! Closet doors are missing, its an odor that no one can explain (mold)........ Etc.

Amber McKinney is the BEST!!! She is helpful and informative!!!

They kept my deposit and the water bill is really high it was only my wife and me and we need to pay around 120$ per month I dont recommend you this place to live.

Can never get anything fix always people hanging around. The apartments. Poor management.

The leasing agent at the office Susan was extremely rude and on her cellphone the whole entire time.

Mold and water leaks everywhere. Sewage backs up into the garage disposal. And the phone is always disconnected two months at a time