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Merchants Auto
1278 Hooksett Rd, Hooksett, NH 03106, United States
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RO
Review №1

On 8/20/2021 I arrived at merchants auto in Hooksett NH after searching several cities and towns for a newer low mileage manual transmission vehicle. (Not so easy to find) I’ve always driven manual and always intend to. I walked into Merchants Auto with camo shorts and full tattoo sleeves but was not greeted questionably in fact I was greeted by Eric H. Who immediately got me set up with some comforts such as water or whatever I needed to keep me content and happy. I was not rushed or bothered into anything. When I was ready Eric offered to show me what I had come for, a red 2017 civic Si 6 speed manual with a turbo. He gave me options to take it for a ride or he would go if I preferred and not knowing the area I asked him to go with me. The next half hour was like hanging out with a buddy and I had a good time, I really liked the car, a lot. The car was very clean and solid with all parts functioning as they should and all options working properly. It was EXACTLY as I had hoped. Eric worked with his team to get me the best deal possible and that’s when I was sent to BRIAN S. to wrap everything up. Brian was also very nice and helped even further, doing more than I could have asked. The entire day was perfect and pleasant and then came the ride home…..what a blast!…..the car ran perfectly, no surprises just a great ride. A great experience at Merchants auto! Recommend to all!

Ah
Review №2

This dealership as a whole is the best place I have ever had an amazing car buying experience, listen guys ...car buying is a process it takes calculations, knowing what you want and time, Genes got all the qualities and more to get you into that vehicle (in my case, I BOUGHT A VAN) in no time with the right APR and financing. I want to take this opportunity to thank Gene and Merchants Auto for helping me achieve my goal in this next stage of my business.Check them out for all your commercial vehicle needs. I bought a 2020 RAM PROMASTER 2500 159WB where all other dealership wants to crush you with all their hidden fees, Merchants Auto has NO HIDDEN FEES. You pay what is listed.I am from Houston Texas, sale, purchase and documentations were all done from my home.Thank you guys once again. Bless!

mr
Review №3

I searched for a Transit van during the Vehicle shortage of 2021. Plus I had no credit left to speak of. They had a low mileage 202 Transit van and got me the (high risk) financing when nobody else would help me financially.Eugene sent me pictures of the van. I sent them a huge deposit.Eugene was great to work with. True professional. I live in Wisconsin. Eugene helped me with greyhound, travel tips and finding a good motel.When I saw the Van I was very pleased. I was most impressed by Merchants operation. This is a classy place that has obviously been around a long time.It has been several weeks since I drove back to Wisconsin. I am still very happy with my new Van. I would buy another vehicle here in a heartbeat, if i needed it. It was well worth the trip. 10 out of 10 stars.mrgcav

El
Review №4

I have had my car for some months now. Purchasing the car was stress free, quick and easy, car details were well explained and accurate and I have received check in calls to make sure my car is still running well and if not reminded they are there to help. I love the car, am happy with the price and extremely appreciative of the customer service :) thanks to Elias especially who was and has remained awesome throughout the process!

Al
Review №5

Austin helped us get my wife her dream Tacoma! Out of the 10 years I’ve been buying cars from dealers this was by far the best experience I’ve ever had. Super fast turn around. Out the door within an hour and half!

Ma
Review №6

Toby made our car buying experience hassle free and we never felt pressure to buy a car. It was truly an amazing experience. I would highly recommend you go see Toby if you want to buy a car .

As
Review №7

I worked with Toby Pena and he was great! The process was so easy and smooth! Toby was not pushy in any way and once we decided on a vehicle, he did everything to get us the best price and stay in our budget. They also gave us great value for our trade in. I will not go to another dealership on all our cars! Merchants has our business for a very long time!!! Thanks, Toby for the positive experience!

Br
Review №8

My wife needed a car quickly so off to Merchants she went. She and her father were met by Mike inside the dealership and started to go over what she was looking for. Mike was fantastic. He worked with the budget, style and even color (she wont drive a red car). She was very tired from a long week and now the pressure of buying a car. Mike made her feel comfortable and at ease. Mike worked with my wife and father in-law for over 6 hours even driving over papers that I needed to sign after business closed. Mike was in a word remarkable in his all around efforts. We will without a doubt go and see Mike in the future.

He
Review №9

This is my second car from them . They are amazing !!! Stress free , very professional , and just a laid back experience. No one pushing you into a car or all over you to make a sale . I got a great car for the second time . I am very happy with my experience and will be going back for my third car when the time comes !!! Thank you so much Merchants team you are the best !!!

No
Review №10

Elias was amazing! I got an amazing SUV and the customer service is top notch!!! Definitely will buy here again

Mi
Review №11

Michael Koltz did an awesome job. He is a professional, smooth, accurate worker he is very good at what he does. I wouldnt been so comfortable with anyone else. He definitely knows his job and does so well at it. He made me and my family feel at ease. And the transition went smoothly and rapidly. Thank you Michael you definitely my favorite person❤ at Merchants. I definitely will come back and send my family and friends to you.

ni
Review №12

Elias at Merchants Auto is aaaamazing! We liked our experience here yesterday so much that we decided to come back and buy another car!If you are looking for a great experience buying a car Elias at Merchants is the way to go! 👌🏼

Ka
Review №13

This was the easiest car buying experience I have ever had. Mike Martin was the most helpful and friendly salesperson that made the process so quick and painless. He helped me from the moment I walked onto the lot to find the best Ram Promaster that fit my businesses need. As a solo female, I was nervous about buying a car by myself, but Mike walked me through very step and I was in and out with a new van in two hours. I am so grateful for him and Merchants and will be back in the future to purchase more vehicles from him!

Da
Review №14

Elias was very helpful! One of the better car buying experiences we have had. Not pushy! They helped us find what we really wanted. They gave us space to narrow down our search. Overall everyone was very helpful. I would consider going back to merchants auto in the future.

M
Review №15

Toby was excellent from start to finish. He was not pushy at all yet answered all of my questions and walked me through the process.I’m extremely happy with his professionalism and direct answers.Management was very helpful tooMarkus- finance was also very helpful and professional across the board.The entire team at Merchant’s Auto NOW is my best experience I’ve had at any dealership on theEast coast.Note: I’ve worked at dealerships all over for over 15 yearsI’d highly recommend anyone to this great team at Merchant’s AutoThey’ll get you the best deal !!! With Great Service!!;)

Je
Review №16

Waist of time and horrible customer service!!I drove 40 miles out of my way twice and got the run around. Both times the vehicle from the website I was interested in “sold” but they had a more expensive one out of my price range.The second time I called on the way to verify the car was there and when I arrived they told me it was sold.I will never come back and hope this saves you from waisting your time.

La
Review №17

I recently purchased a cargo van from Steven. He was so helpful, honest, and efficient. I was very anxious throughout the experience, as this was a really big purchase and decision for me. Steven was great at helping me see the clear facts and make a thoughtful decision. I am definitely not the average custom for Merchants, but they treated me with so much respect. Thanks guys!

to
Review №18

A great experience! Michael Koltz was wonderful to work with, he was understanding of my situation, and was able to find me a great car with a great deal! He is very kind! This was way better than past car experiences I have had in the past, I will be going back for my next car! Merchants worked with me on what I could put down, and finding me financing even with not great credit!

Ke
Review №19

Gene made buying my van a pleasure. He was always smiling,efficient and he really cared. It was effortless and easy to purchase my 2020 promaster from Gene. I would highly recommend Merchants Auto to everyone. They have a huge selection of various makes. You can wander around,sit in the vehicle, and consider what is perfect for you. The sales people are there to help when needed not to push you into buying anything. Thanks Gene and Merchants Auto.

Ch
Review №20

Purchased my second car and always excellence service plus Elias went above and beyond for quick, friendly service. Himself and others answered all questions and concerns. With that when comes to purchasing a car they most definitely do their best get best deal for you and make buying process smooth as possible.

Ca
Review №21

Elias was super helpful in helping me find the perfect ride 😎Love my new car! Thanks a bunch ❤️

Je
Review №22

This was my and my Husbands first time at Merchants. I’m so grateful that we worked with Toby. He was super patient with us, and when the car we were interested in wasn’t on the premises, he suggested we test drive another just like it. This car was a higher price than the one we were initially interested in, however Toby worked with the finance department and they brought the price down for us. He was never pushy and explained all the steps along the way very well. I can’t thank Toby and Merchants enough for the least stressful car buying experience I’ve had in a very long time.

Ju
Review №23

Elias was extremely accommodating and found me the car I was looking for. He was very nice and professional. Ive been to a lot of car dealerships in the past few days and this place was by far the best one with the best deal!! I highly recommend merchants

be
Review №24

I would like to thank Austin Katz for being absolutely AMAZING. He worked with BOTH of my daughters on separate occasions and got them each into the perfect vehicles for their needs! I could not be more pleased! What a great company to deal with and wonderful people!

Br
Review №25

My brother & I took home 2 pro masters today. Real happy with our purchases. Gene was great, super helpful, great man. We will be back in the near future to pick up a few more. - Kenneth

Di
Review №26

Went to Merchants Auto last Saturday and bought a 2017 Hyundai Sonata and ended up buying the car. I am very happy with it and the people there are so friendly and can help you in any way. It was all in all a great experience there and it’s a very happy environment. I would definitely recommend Merchants Auto to anyone!

Jo
Review №27

Worked with Armando for a car for my girlfriend. No pressure sale and showed us whatever we wanted. She has bad credit and they got her a pretty good rate too.Finance office was also no pressure making the overall experience a 5 star experience, not really a processPricing was also fair too, in line with advertised rates with the online retailers and much better than the competition.Next car I need I will shop Merchants first.

Ki
Review №28

I had a great experience buying a vehicle from Merchants Auto. Armando Vargas, the sales rep who helped me, was great! He was courteous, patient, and very knowledgeable.I havent bought a car in years and Armando walked me through the whole process; including finding financing the worked for me.The whole team worked together to put me in the car I wanted. Thank you!

Ni
Review №29

This was our first time buying from Merchants and we will definitely be going back again. Gene was the best salesman we have ever worked with, he really went above and beyond. There was an issue with the first van we had selected and Gene quickly spotted the issue, stayed late to get us into a new van and then even made a special trip to Cape Cod to deliver it to us the very next morning. He was upfront and honest , Gene and everyone at Merchants were a pleasure to work with.

Fa
Review №30

Had a great experience working with Michael Koltz. Showed us multiple cars and took in to account our needs and dislikes when looking at the different vehicles as well as our concerns.We are most definitely spoiled! Thank you for the new truck!!

Je
Review №31

I went in yesterday and worked with Toby. He was friendly, helpful, and professional. He listened to what was important to me and stayed within the budget I set. I left with a new car and was a happy girl. Finance made things quick and easy. I am impressed as always with Merchants which is why I have purchased my last four cars from them and will continue to go there in the future.

Ph
Review №32

Just went to Merchants last week for the first time, they got me approved super fast - but the car I wanted was a little out of budget. So I waited a week and they got in a car that would be perfect. I went back in, got the deal done and out the door in under 90 minutes. I worked with Kevin W. Super nice guy, honest and fair. Id highly recommend checking them out. My credit, was not the best - didnt matter. The ads are no joke. This place is legit.

Co
Review №33

Austin was super helpful during my car buying experience. He had me test drive the car I came in for within 5 minutes of walking in, and then got the paperwork ready for me as soon as I got back. No pressure and very accommodating. Definitely will be coming back here for my next vehicle.

Mo
Review №34

I looked at many dealerships and this one was the BEST. The process of getting my car went so smooth. All thanks to Peter and Elias. They were honest, genuine, and found me the best deal right in my price range. I am so impressed and would recommend getting your next car here!!

Sa
Review №35

Michael Koltz was amazing! Super friendly and wasn’t pushy. He gave me options and walked around the lot with me until I had a couple options picked. He even let me drive a couple different cars! I would def recommend Merchants to my friends and family! And I hope to get to work with Michael the next time I’m ready to buy a car!

Ri
Review №36

I have purchased over 8 vehicles from 4 different dealerships, and I always budgeted 6 hours to buy a vehicle, because that’s what I’m used to. After 90 minutes, I performed my test driving, and completed all of the paperwork and financing and for the first time ever didn’t miss a meal to buy a car. Best dealer experience ever.

we
Review №37

Just purchased our second vehicle with Mike Duval as our salesman. Mike is a great guy to worth. Did most of the paper work online an was smooth sailing when we got to the dealership to finish the sale. Highly recommend these guys. Will be back for our next car.

No
Review №38

Toby was great, he was able to get me a newer car for a great rate.

To
Review №39

My wife Marybeth and I would like to thank our salesman Michael Koltz for the incredible job he did in getting us our new vehicle. He is a great asset to your business and should be noticed for his knowledge of vehicles and excellent customer service skills! Michael, we appreciate all that you did for us and know that it was very much appreciated!Sincerely,Tom & Marybeth Brown

Ja
Review №40

Customer service is great, quick process. A lot of cars to choose from. The only thing is that my previous dealer had more long term deals such as free oil changes and lifetime inspection. Still very pleased with Merchant. Toby is great and very accommodating and patient.

Je
Review №41

Purchased a vehicle from out of state having never seen it in person! The experience was GREAT! Elias and I FaceTimed and he gave me a detailed walkthrough of the vehicle. He was always quick and responsive to my questions and made sure to follow up/ checked I received the right paperwork or resolved any issues. Very pleased with the process!

Sa
Review №42

Toby was awesome to deal with. He listened to my needs and surpassed my expectations while keeping in my budget.

Ch
Review №43

I usually dread the car shopping experience but Austin made it easy. He was very knowledgeable and did not pressure us at all! I will recommend this dealer to others in the future. Thank you!

Ma
Review №44

Great place to purchase a new vehicle! Elias was super helpful and knowledgeable- guy knows his cars! Felt safe and confident in my purchase. Would recommend to others

Br
Review №45

I normally dont do reviews because I am one of those that believe they are typically fixed but.... I worked with Lisa communicating that I was also working with another dealership to find my next vehicle. Lisa worked very hard to not only come up with better options than the other dealership but she managed to get me the lowest rate down with payments within my range. (Big deal considering my credit score and the fact that I traded a car with little value and that I still owed on.) I couldnt be happier with my car! Thank you so much Lisa, my husband and I will absolutely be back.

Sa
Review №46

Had a great experience! Toby was great so helpful, drove off with a great car !!

Ta
Review №47

We came in just to see the possibilities and left with an amazing car with a payment we could comfortably afford. Elias was amazingly helpful as was everyone else. I couldnt have asked for a smoother experience.

Br
Review №48

Highly recommend working with Toby Pena if you’re in the market for a vehicle. He is knowledgeable, friendly, and accommodating. I had a great experience and look forward to working with him again when the time comes for a new vehicle!

Em
Review №49

Armando was very patient with me through all my questions, and concerns (and test drives lol). He also shared in the excitement with me when I found one that I liked! I highly recommend him if you want feel listened to as a customer. He met me where I was at, and that was gold.

Ma
Review №50

Austin Katz was awesome! Very helpful. Helped me get the very best possible price on my truck. 10/10 would recommend to anyone

c
Review №51

Nice place but the car I was scheduled to test drive was not there at the lot when I got there. Not good people! The car was not sold due to the hot market and I was told it was there on that day. I was asked to come test drive it as it WAS ON THE LOT. It turns out that the car was new to Merchants and it was still in their service department offsite location due to cleaning and inspection. The call service (I was told it is new) did not bother to check with you at the Hookset NH site to ensure the car was on the lot. I was told by Merchants that the call centers primary aim is to get people to visit the lot NOT to ensure accuracy. IT IS NOT BECAUSE as Joe states due to the market. Although, this might sometimes be true THAT IS A RARE event. Meaning, if the car is on the lot that day it is still likely to be there a few hours later. But, if no one bothers to check if the car is there - then the store/call service is not being customer centric at all. Which is my point! No excuses please.

Ci
Review №52

Armando Vargas helped us in our dodge caravan. He was friendly super easy to work with and made the entire experience smooth as silk. Would definitely work with Armando again.

Na
Review №53

My real name is Tim Proulx. I literally just bought a 250 transit from Mike Martin. I seriously couldnt have asked for a better salesman. He was respectful and patient. Absolutely no pressure in buying. The whole process was low key and Hassel free. I would recommend him (Mike) to anyone buying a car.Looking forward to many years dealing with him.And to be fair too, Merchants Auto.

Na
Review №54

I had a wonderful experience with Micheal K.I rated him 5 stars for best customer service. I appreciated all the knowledge and help he provided to me about the vehicle I purchased.There was no pressure to buy and I would recommend him to anyone who visits Merchants Auto. Happy customer. 😊

Ty
Review №55

Wish I could say better things about this dealer because I have heard so many good things about them. Unfortunately my visit was not pleasant and was quick. Me and my girlfriend bought a car from Dan O’Brien which then got taken from us cause the deal was canceled and they took the money back. I went to merchants with 3,000 cash to put towards a new car and when we were met at the door it was almost like they were surprised we were buying a car and were given a hostile attitude. I was first surprised by the lack of customer service by the rep we had (don’t remember his name older gentleman) but when we wanted to look at cars he asked for our ids and I said I would be co signing for her. We asked to go look at cars and were told he would be right back. Upon coming back he said he couldn’t sell us a car cause it was a straw delivery sale. Which didn’t make sense because I was not offering to purchase a car for someone yet I was offering to be a co sign to help my girlfriend purchase a car. This doesn’t make sense at all and with the level of unprofessionalism I was appalled by those comments I would understand if she got rejected for credit and then I tried but that was not the case. Wouldn’t even allow us to look at cars. None the less we ended up going to price auto in concord and got a decent car same car we were looking at merchants and were able to get it for a lower price. I was very disappointed because I wanted to work with the team at merchants from all the great things I hear but things must be different since the pandemic and with the renovation not sure but still no excuse for lack of support.

Ch
Review №56

If you need help with a commercial vans ask for Gene. He is very helpful, knowledgeable and not pushy at all. We only needed one van but got treated like we would buy 20

Be
Review №57

Toby was absolutely amazing! Very professional, patient and accommodating. I was in and out of Merchants within an hour and a half. I highly recommend Merchants Auto-ask for Toby!

Mi
Review №58

Elias was amazing to work with! He was very patient, even as I kept changing my mind. He pushed everything through as quickly as possible and kept my wife and I informed through every step of the process. This is the 4th car my wife and I have gotten from Merchants and although we always have a great experience this was by far the best yet. Thank you so much Elias!

Ke
Review №59

I went to merchants to purchase a commercial vehicle, my sales person was Mike Martin.Very knowledgeable salesman, his work ethic is impeccable. We found the perfect van for my company Completely satisfied will recommend everyone I come across to go see Mike at merchants auto.On a sidenote, the service department is awesome alsoThanks again Mike Martin!!!Ken HorionCEO of HI APPLIANCE

Al
Review №60

Peter has been an amazing help!! I was given a great price for my trade and the car that I bought was the best price around that I could find! The process was speedy quick and I felt no pressure at all. Thank you so much Peter!!

Mo
Review №61

Elias was awesome! He was patient and worked with us to get the best deal for the money! Super nice, great personality, would work with again!

Mi
Review №62

Great experience yet again. This is our 2nd time purchasing a vehicle at this location. Came back because we knew we could trust them and they did everything they could to put us in the vehicle we wanted. It was a pleasure working with Kevin. We’ll definitely be back again when the need arises

Vi
Review №63

All i have to say to Eugene is YOU ROCK MAN!Gene was awesome he kept short and simple any questions i had he had a answer! we had a hiccup on getting two Cargo vans at the same time but gene made it work like magic and found a way no matter whatThank you again to everyone that helpedand especially Gene!

pa
Review №64

Tanya and I would always recommend Merchants. This is are 6th car we purchased from them. Even though we stilled owed a large sum Elias help us get into the vehicle my wife wanted. He did a great job. Thank you.

Br
Review №65

Elias was super helpful and kind! Made the experience easy and was so willing to help us out!! Thanks a lot

Sm
Review №66

We’ve been looking to purchase a new van for 6 months. Because of the well-known supply issues, we’ve been unable to find one, even though we were willing to travel throughout all of New England and even New York to find one.We came across Merchants Auto and headed up to Hooksett NH to find one. Gene Cocchiarella met us and let us look at many barely-used vans. We found the one we wanted, and purchasing could not have been easier!!! Gene was extremely helpful and supportive, and we have nothing but great things to say about him and Merchants Auto!If you are in the market for a lightly used van, we strongly suggest you head to Merchants and ask for Gene!!!!

St
Review №67

I’m a repeat customer and it’s because the service is always great here. I worked with Toby this time and he made the process extremely easy and fast which I liked. Buying a car can be stressful but Merchants always makes it less stressful.

Co
Review №68

Great place to do business. They don’t care about how much money you spend or if you buy from them or not no pressure atmosphere with people who really look out for your best interest. Good quality great deals fantastic people.HIGHLY RECOMMEND toby pena as your sales person. Great guy who works to get you the best deal possible and get you in the best car for your needs

Sh
Review №69

Elias at Merchant Auto was fantastic to work with! He was very knowledgeable and professional throughout my whole car buying experience! I would highly recommend him to anyone looking to buy a new used car!

Pa
Review №70

Elias was great to work with! Very knowledgeable about the vehicles and personal credit in general. Highly recommend!

Ca
Review №71

Peter was extremely efficient and quick to help me. Thank you so much for your help !!!

Ta
Review №72

Zack Mangold was great to deal with. Responsive, great price, great customer service. Was a great guy to work with.

Sh
Review №73

Elias made it quick and easy! The shortest time I’ve ever spent there and I’m a repeat customer! Awesome job thank you!

Ca
Review №74

Austin made this process so so easy, and I’m so thankful! From helping me with the purchase process, to his knowledge and willingness to work with melt budget, I couldn’t be happier with his customer service and merchants in general. Thank you!

Am
Review №75

Toby went above and beyond to make it as simple as possible to purchase my new truck. From going over financing options to getting the truck on the road it was an excellent and easy car buying experience.

Kr
Review №76

Wow!!! That is all I can say about Toby and his finance team. From the initial greeting Toby made purchasing a new vehicle painless. He went above and beyond to help me achieve my goal and in minimum time. So professional and patient with me. I would highly recommend anyone looking for a used car or truck to check out Merchants Auto first. And be sure to ask for Toby.-Kristin-

M
Review №77

Recently purchased a car from Elias at Merchants and the experience was great! I purchase a car every 3 years because of how many miles I drive for my job and this time around (new to Merchants) was one of the most pleasant (no BS experience) in a really long time. I suggest if you are looking, give them a shot and you won’t need to look elsewhere!!

Mi
Review №78

I recently purchased a Ram Promaster van from Merchants Auto. I had the pleasure of working with Gene who was very professional, helpful, and went over and above to help me find the van that fit my needs within the timeframe that met met my expectations. Although I had many questions, Gene was always available and had the answers that I needed. He even went as far as Face-timing me so I could see the van as I made this purchase from another state without visiting the dealership. I would highly recommend Gene and Merchants Auto for your next automotive purchase. Thank you Gene!

Mi
Review №79

Armando Vargas helped me to quickly and easily find an awesome, reliable car. Love my new Jeep! Highly recommend!

Ri
Review №80

Michael Koltz was nothing but polite, honest and completely helpful. I will recommend Merchants to anyone that needs a used car.

Da
Review №81

Elias was great he put me in a new car in less than 2 hours

Ad
Review №82

ADF Flooring bought a 1 ton cargo van from Zach. We where real busy and he made it painless and smooth. Definitely recommend Zach and Merchants!!

Ke
Review №83

Everything was great! They worked with me and I got what I wanted! Elias was wonderful to work with. I definitely recommend merchants and Elias!

Ri
Review №84

Toby is the best salesman he helped me and my girlfriend get into new cars kind polite right to the point. I expected to be there all day i traded my car in and was in a new one with in 2hrs. Can’t thank him enough 5/5.

He
Review №85

So far my experience has been great with them! I worked with Toby and he did everything he would to make me leave happy he even got me a lower insurance policy without me even asking for one! Keep up the great work guys!

Je
Review №86

Sales rep Austin 100% recommended! Very friendly and knows his stuff! Will work with you on what you need!

Ju
Review №87

Toby Peña helped me get into the car of my dreams! I highly recommend checking out Merchants Auto for your next vehicle and talking with Toby will make your life so easy!

Ra
Review №88

Great service . Toby was really helpful and honest. I was in and out in a few hours. Answers all my question. I am one happy buyer and definitely recommend merchants auto

co
Review №89

I had a wonderful stress-free experience and found exactly what I was looking for. Thanks so much Elias and Merchants!

Ma
Review №90

Im on my second vehicle purchased from merchants auto. My first vehicle I had no issues mechanically, but part of the deal when you buy a car from them is that you get a free inspection every year. Every year I call and every year they tell me there booked, so I and up having to pay for one. An its not like I call last minute. I always call at least a month in advance. Now my second vehicle they actually were able to fit me in last year and failed car for bad tires. I hadnt even put 10000 miles on it and they said front tires were really bad and that rear barely pass.Really ,so what your telling me is that you sold me a car with bad tires! Now, I just called to make an appointment for this years inspection and theyre telling me theyre booked again! What a joke. I think this might be the last vehicle I ever buy from there again

Da
Review №91

Went to merchants after finding a car they had online. Toby was awesome no bs , we did paperwork test drive and the deal was done. This only took 2 hours start to finish. Great staff thanks guys.

Ka
Review №92

I want to thank Armando, he was very helpful, he got my husband into the truck he wanted.

Da
Review №93

I came in looking to get a car with not the best credit and got paired with Michael Koltz who was absolutely amazing and listened very carefully when I had my concerns. We didn’t spend much time before I found the car I really wanted and he made it happen. They got me approved with my fiancé and got us off the lot with a new car and a Greta rate of payment. Thank you so much for all your help and making what any other dealer I went to said “couldn’t happen”. I will always go here for any future cars!

La
Review №94

First and foremost, I must say I was completely dumbfounded when Toby walked over to tell me the great news, Youre Approved! Toby was honest and straight forward when I initially notified him of my credit situation, but was still happy to work with me and catered to all of my requests.Unlike other salespeople, Toby wasnt pushy. He was knowledgeable and took the time to listen - something that is hard to come by. Id give him a promotion if I was in charge! Employees that go above and beyond are hard to find. KEEP HIM!As for the finance department, I have one word - MAGIC. Im still befuddled as to how they were able to get my approved in the vehicle that I was looking at. The entire process took about 2 hours between my arrival, test drive, financing, and getting everything squared away before transferring my belongings to my new vehicle.Everyone was super friendly and happy to help! Overall great experience!

De
Review №95

To simply state that I am satisfied with the customer service I have received would be an understatement . I have had the pleasure of working with Elias Soulios and his management team, I cannot express my pleasure and gratitude enough with words. Elias and his team have treated me like family. Elias and his team were so respectful patient kind, with gracefulness they worked together to help me find the exact Vehicle that I was looking for and the at exact cost I was hoping to spend.Elias and his team made the process of buying my nest vehicle quick, easy and enjoyable.I highly recommend Merchants Auto of Hooksett NH to all.Blessings!

Lo
Review №96

Tony Peña was awesome ! He was fast and efficient! For sure the best experience I’ve had buying a vehicle! Thanks for everything

ky
Review №97

Worked with Austin. He was amazing every step of the way and never made me feel like a bother. Thanks again for the amazing service.

Va
Review №98

Just purchased a SUV from Merchants Auto in Hooksett, NH their sales agent Michael Koltz was not only attentive with a vast know ledge of the vehicles I was looking for but, also a no pressure approach made it an easy buying experience. I would definitely recommend to all my family and friends.

Al
Review №99

I just wanted to share how amazing the crew over at Merchants is! The moment I sent an inquiry I was immediately greeted with friendly and knowledgeable staff. My sales guy was Mike Duval, he was truly awesome. He eased my anxiety and got me into the Jeep that I wanted and it took no time at all. Total smooth sailing. Scott the sales manager took great care of me and was able to work with me as far as getting me what I wanted and needed so that I was not blowing my budget and he never once made me feel uncomfortable or pressured. Total stand up guy. Brian who did the financing was super personable and was clear and concise with the paperwork, unlike other dealerships I’ve been too, I appreciated his help big time. Save yourself the stress and shop at Merchants, you will not be dissatisfied. I will be back!

Di
Review №100

Elias was our sales person, at Merchants Auto in Hooksett NH, and he was very professional, kind and thoughtful throughout this process! Even after the sale he has continued to offer any assistance we need and has continued to be wonderful to work with! We had a great experience and would recommend Elias enthusiastically!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:1278 Hooksett Rd, Hooksett, NH 03106, United States
  • Site:https://www.merchantsauto.cars/?utm_source=GMBlisting&utm_medium=organic
  • Phone:+1 800-288-6999
Categories
  • Auto repair shop
  • Used car dealer
  • Car dealer
  • Car finance and loan company
  • Car repair and maintenance
  • Used truck dealer
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–5pm
  • Friday:10am–4pm
  • Saturday:10am–7pm
  • Sunday:10am–7pm
Offerings
  • Buys used goods:Yes
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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