Pet was safe and sound and they follow all their policies. However, I was outside waiting a solid 45 minutes before even being able to check in. The protocol on their door says1.Check in before waiting in line by pressing the intercom button.2.State name and phone # to be called by when they are ready.3.They will call you at that phone # when you are up. They did not do that Im assuming bc they were so busy and short staffed.

The Honolulu Airport Quarantine Facility and their staff are awesome and very professional. They have been caring and helpful to my dog and myself. Mahalo for all of your hard work!!!

Two thumbs up! We were escorted to the facility by our stewardess which was not far at all. When we got there the whole process to have our 4 cats released took about 20/30 minutes. As long as you follow ALL instructions you will be fine. They did have airport carts parked outside if you needed it because the way back to the airport was a long way. I believe they should have some sort of transportation IF heading back to the airport. Luckily we had family pick us all up and drop us off for our next flight. I was nervous from reading many bad reviews but our experience was pleasant. Just make sure you follow ALL instructions and I believe you will be fine.

What an amazing crew! They were super helpful and made everything easy! Moving my dog from the mainland was alot but by the time she got here it was easy. They called me when I was able to pick Checkers (my dog) up and had everything ready when I got there. Even when they brought Checkers out she was happy and didnt seem stressed at all. Big thank you to everyone!

The process was ok. The hike from debarking the plane to the station was really too far with carry-on luggage and then back to baggage area. I had blisters on my feet. They need to provide some form of transportation for seniors. It was worth it to have my dog released.

If you do not everything completely in order, these are the most disdainful, soulless drones working a machine not an animal holding facility. They will not help you, they will talk down to you and they will show zero compassion. If you do have your paperwork in order and the airlines, the shipper, the handlers, the customs agents, the janitors, the ice cream man, Bob Ross, whoever voiced the 3rd dwarf in Snow white, and a 112 year old tortoise all did exactly what was needed and it satisfies what the office requires, you should be okay. Otherwise this is literally hell on earth.

I followed the website and checklist to a T and they replied to my emails promptly. I was there when they opened the morning after our flight. The lady at the counter was very nice and professional, wonderful office.

As with any quarantine location you can expect to spend many hours here or if youre lucky get in pretty quick. Be prepared to wait outside and listen for your name to be called. Make sure you have all your paperwork as that makes the process a million times easier. No you are not allowed to take the animal out of the crate until you are off of airport property.

As long as you have all of your documents for your beloved pet squared away before you go to pick them up you should have no issues here. The only downside to this place is that it is kind of a pain to find. Parking is on the curb outside the entrance. It looks like you should not park there, but the staff allows it. Once you pass Terminal 1 on the ground level at the Airport, just take a Right to where it says Ewa Service road and follow it until you come across the Blue sign that Says Airport Animal Quarantine Facility. The staff here is extremely helpful and friendly to all pets.

I was so scared of this place from all of the horrible reviews that I read. I was shocked at how easy the process was to get my dog. They called my name after only a 5 min wait. I just had to show my id and sign a release form and that was it. (I mailed all the required documents beforehand so they just needed to review the new health certificate) They have you stand outside to wait until your animal is ready. Another 5 min and my Charlotte was at the door ready to go!!

The ladies here were super helpful and friendly. I got them all of my documents ahead of time. When I landed, I went to pick up my rental and came by the office to get my pups. They called my name the moment I got there and had all my documents up and ready to be signed. Took me about 5 mins to get all the documents signed and scanned. They went to the back and grabbed my pups and I was out of there. Very quick. Very efficient and friendly. Just send all your documents ahead of time and call them if you have any questions or concerns about your fur babies. They were super helpful and made the moving process a little less stressful. Thanks Ladies!

This place is extremely difficult to find. Needed a security guard to give us step by step directions. Difficult parking. Customer service is terrible.

Smooth. Process the paperwork in advance, and then you get your pet released, asap

They were great with our dog, kind, fast and efficient

I have been at the airport before but first time going to Vegas from the international airport of Honolulu

Helpful and easy to work with... if you did your homework, completed all required tasks, and were prepared well in advance.

I called because I was having trouble finding the place. The man on the phone was more than happy to give me directions and I found the place less than 5 minutes laterOnce I arrived I spent less than 10 minutes here. Biggest tip is having you paperwork prepared. Only additional thing I had to provide was Hunters health certificate and I was on my way!

Ensure you come corrwct with all paper work. 244 is the price direct release if you did not send documents ahead of time.

We had zero issues when our dog flew from JFK to HNL unaccompanied. If you do your part and follow everything the Hawaii paperwork tells you to do to the letter (read every line!), then you will have no issues, too. I called the Animal Quarantine many, many times to clarify things from the paperwork. Make sure to ask lots of questions, and ask them if theres anything you may have overlooked. They didnt give me any grief and I was well prepared the day of my dogs flight.Picking up our pup from the airport quarantine was a cinch and the folks working there were very pleasant. Thank you!!

Do a drive by the day before to know the parking. Covid doesnt allow cart assist to bring out your crate so be ready to lift your crate.Staff was friendly and service was quick

These employees have the worst customer services not only towards people but to the animals! The wording on paperwork is not clear. Send your paper work in time. It says 10 days before departure. However they count 10 days after they receive it. They will yell at you to pay more because you sent out on time but did not receive it in time. - again the wording on their paperwork is not clear. There isn’t much you could do if you did everything correct on your end. These people will not only roll their eyes at you, give you attitude, yell at you, shove your paperwork in your face, deny everything you prepared in time, they do not care if pets are in the hallway crying for owner, while owner is out front ringing the doorbell. These people obviously do not get treated and/or do not get paid well and it shows. When they brought my dog out, they brought him out in pet bag that was full of urine! My dog is well trained and is old enough to not urinate in his bag. This showed me that he either got hurt or very scared, or even both! When I opened his bag he ran out so quick with his tail tucked so for under, it scared me. When we came home I noticed a big bruise in his ear and bleeding in the other. The man that was waiting for his dog - the dog that was crying and shaking and the employees did nothing, he wished us well and wished he had never put his dog through hell. I have to say I wish the same for my dog. These people are cruel!

It was super stressful for we had to have a code and go online to get one. We were at the frount but had to go to the back which was like 2 miles long.

Experience was ok, wait time was a little long and if you dont get there prior to 430pm then good luck.

Previous experience was great, todays experience was mixed. Quick processing time. Office staff was rude, handlers were very kind.

Incredibly rude staff. Gave me the longest run around of my life just to tell me my dog had to stay overnight. My dog was super afraid and not herself the last time that we picked her up from here. Do what you can to get your dog and go, you don’t want to spend any additional time at this place.

I was spoiling for a fight when I went here. We have had sime difficulty in the past, but in 11/2020 it was quick and pretty painless. Make sure you read the website and carry originals of required papers.

Facility is clean and employees are knowledgeable and nice. Pay attention to the sign on the front door, that is the know all be all for the hours. Online hours are wrong, night shift had the wrong hours too.Wish they could fix the issue with their system where if an animal qualifies for direct release but arrives after 430 that they have to be kept over night.

These people along with many nanny more need to use a little understanding sometimes and just lend a little hand for humanity. Would it really kill them to be more kind. 😡😡😡😡😡

My complaint is that its hard to find. The folks that I dealt with there want the extra mile to get me my pet

Worst experience ever 😪 .I have a sheriff scolding like I was terrorist or under arrest, I was there from 11 am to 10 pm. Not chance to go for food, just to the restroom and thats it.Just because my Covi test wasnt the one the request its not right to treat people like this. Im human not animal!!!

The staff at the front were very rude and kept my dog overnight because they wanted to leave. Everything was done and they made me leave him at 4:53 when the close at 5. I got there at 4:25. This place needs work.

These people are wonderful to work with just have to be patient.

This place is ridiculously difficult to find. Google isnt the helpful either.This place is part of the airport and connected to it but you dont access it by going in throw the main entrance. Its entrance is off an access road, that you would need to know where the turn is before you really got to the airport. Because there are literally no signs indicating the pet quarantine area is down the road or any signs whatsoever indicating the airport has an animal quarantine area.Before I get their I emailed animal quarantine and they said there are normally only have one or two parking spaces available and most people park in the airport garage. So I parked in the garage and walked over to the airport terminal where I had to ask 3 different employees for directions. Then when I finally got to the road I was worried I wasnt supposed to be going down the road because there werent any signs and then there wasnt any sidewalk for a good portion of the walk. Then when I had got my 🐈 I had to carry her carrier down this road with no sidewalk. When I got back to the main airport area someone helped me out with by handing me a luggage cart. I could not imagine doing this with a large 🐕 and picking them up with only one person or more than one animal.The people who work there were nice and it all went very quick and smoothly like less than 20 minutes. Make sure to have all the paperwork you need and worked out before hand. My cat didnt seem too upset by her experience taking a flight/trip that pretty much took 24 hours so it definitely seems like everyone is definitely trying to make the animals feel as comfortable as possible.But OMG airport please put up some signs or if they do exist that just means you need better ones.

This place is as big of a mess as anyone could imagine. All of the people who are working in this tornado of chaos and vitriol should be treated with the kindness and respect that they deserve. Some of the kindest, most understanding, patient, hardworking people Ive seen. Mahalo nui loa to the people of Honolulu Airport Animal Quarantine!

PCSmypet - super friendly and helpful!

Excellent service and waiting time was short

We have our pets through here for years. The staff is always super friendly and are always concerned for the pet owners and take marvelous care of the animals in their charge. They are reliable caring, and trustworthy.

Theyre doing the best with what theyre given. Make sure you take time to get water because if you get your luggage first its quite a walk from baggage claim.

Had no problems getting my two dogs from here. There was little to no wait time. Fast, friendly, and helpful. Only problem at first was it was a little tricky to find. But we managed.

Everyone I talked to here was fantastic. Because of airline rules and regulations, bringing an animal to Hawaii is the most stressful thing I have ever done. The quarantine station in Honolulu and the airport holding facility was the best part. They made sure my dogs were taken care of and kept me informed of what to do when dates changed because of the airlines.

Did not get my animals for an hour and a half

This was kind of hard to find at first, but it was only because I went through departures instead of arrivals (since that’s where Google maps directed me) - so save yourself time and go through arrivals, and stay as far to the right as possible. Once you pass terminal 1 - you will see the Ewa Service Rd/Animal Quarantine sign so take a right when you see the sign. From there, drive straight on through until you see the quarantine place on your left. There are only 3 spaces for cars to park right in front of the building - so I suggest getting there about 30 mins after your pet is scheduled to arrive, so you won’t be waiting long. Due to COVID - you can’t wait inside the building for your pet, instead they will call your name over the door speaker box (which is small and not very loud so you have to be close by to hear your name). After they call you in, assuming you submitted your paperwork ahead of time (10+ days before arrival) then you can take your pets home that same day. The staff made the process quick & painless, just had to sign a piece of paper & that was it.

Exactly That! I felt like I was treated worse, than an animal.

Efficient, patient and outstanding professionalism! I and fellow first- timers were a bit lost with no clear instruction of steps of process, once we were dropped at the office. Be sure to check in at the window, with required documents ready, to speed processing, before they call your name. Pleased with courteous service.

Extremely overpriced. A lot of paperwork involved. Long wait times to pick up your dog.

I was very skeptic after hearing a bunch of horror stories. They were unwarranted! Really nice people hear and it was a really easy process. Go to the website and follow the directions and you will get your pets out the same day. If you show up with paperwork in hand or no paperwork at all you are going to have to live without your pets a bit. With a little planning and work ahead of time you will have no problem!

These folks genuinely care about the animals coming in. They had to keep my Belgian Malinois overnight after our flight to Honolulu was delayed 5 hours.You need to know this is a state agency that follows their posted rules to the letter... No exceptions. Also island time does not apply here!

Everyone was super helpful. Only problem is the first guy that helped us didnt do anything. I got the impression he didnt like military as my husband came in the second he talked to me and said, let her speak or whatever. His overall temperament just seemed off-putting and he set us back a good 30 mins.

Flying our dog into Hawaii was easily the most anxiety inducing piece of our move.At the AAQHF, we had great, friendly service. Our Leda made it safely to our new home. :)(Pic from our yard, not the AAQHF.)

Flew my fur babies in all the way from Virginia, they made sure they were well taken care of and the pick up process was quick and easy.

I would give this place a 0 if I could. Forget about the spirit of aloha, the people who work here seem to have been selected for having the worst human qualities. They show no sign of caring, empathy, or interest in helping you out. They are soulless robots, and make you lose your faith in humans and hate Hawaii before your trip has even begun. Shame on you for marring such a beautiful island with your inhumane attitude.

Reviews made it sound like this was going to be a horrible experience. Im betting those people didnt follow the rules. It was easy and simple. Staff was super nice. I wish I remembered their names but two of the wahine there made it an overall pleasent time. Follow the rules people!!

Really hard to find. You have to drive past the terminals then continue straight instead of turning left to exit the airport. My dog seemed fine at pickup though so thats all that really matters.

Very helpful and quick overturn of my pup! I appreciate you guys!!

Barely any parking and very small office. People literally line up outside because there is no room for more than like 5 people. They dont mind making you wait because you dont have a choice and they know it. The only person that was actually pleasant was the short girl that finally brought out my pet. It was very stressful.

Good amount of space for a boarding facility and it was very clean and well maintained

Hours to get through

Wonderful. Efficient. Helpful. Got my dog back safely from two months on the Mainland!

Getting dogs to Hawaii from stateside just got allot easier (Aug 31 2018). You will need - 2x rabies vacinations, favn report with microchip number, working microchip in pet, health certificate proving animals have been treated for flea and ticks and okay to fly, dog/cat import forms. On the spot check-in fee 244$. Mailed in info ahead of arrival? - 185$ fee. Dont sweat it outside those key items. They want you to go home with your pet.

The was a short wait but I got processed pretty quick and took my two dogs home. 4 stars for not good parking

The ring leader hits dogs and teaches others its OK to hit dogs. They didnt re-hire me- Was it because I filed DISCRIMINATION? This girl well call her Kelly she screams, swears at me and my ex-boss now is standing about 10 feet from her and she says I dont know what youre saying, shes not swearing I tell this to upper management and he says I dont believe you, because shes a girl. Anybody whos dog(s) came back with a bloody mouth I can tell you how it happens and my ex-boss will cover things up. And all you dog owners whos dogs are in quarantine get a lawyer and well blow this MF up. Did you know how many dogs get released even though they dont qualify for same day release?

Very busy at times and sometimes understaffed. Despite the harsh working conditions, they do a good job and treat the animals well. With the humans, they seem to be as patient and cooperative as their position allows.

I did the direct airport release and they were great. Chris was exceptionally helpful in handling my paperwork and giving me walking directions to their location.

Use a service such as Happy Tails travel for a smooth transition into Hawaii, the paperwork can be difficult.

This place is TERRIBLE!!!! I wish I could give less than 1 star, first they tried to say we didnt have all our paperwork and charge us $50, and when we proved to them we had everything they acted annoyed.. and with my second dog i had to pick up the next day because she was on a separate flight so she was there over night and they NEVER feed her! And when I asked them about it they said they did they just taped it back to the top but there was the same amount of food in the bag there was when we filled it and it wasnt that much cause we only put enough for 1 day so they did not feed my dog all day or all night, I dont even think they let them out to go to the bathroom. So in all this place is trash!

Terrible experience! I arrived at 7:50 as it opens at 8. There were 5 people working in the front office and it took 15 minutes for someone to help me, and then I had to wait another 20 minutes for my pets. The staff is unhelpful and rude, not in any hurry to reunite you with your pet. I could understand if it were busy but I was the only one! Please fix this management!!!.

Picked up the dogs. They were taken care of and happy

Nice

Quick professional workers that seem to care

People were really nice and helpful! Only problem was coming off a plane these guys are kind of hard to find!

Crazy rude, and they did everything they could to tack on more fees

Followed all the information on the website, and had zero issues on arrival with my cats.

Dogs have to be moved in kennel to and from the building making it very difficult with large dogs. No relief area in the immediate area. Door is locked until they buzz you in.

I had no issues!

Everyone took a break at the same time. It is in a small room with only three windows and no one seems to actually do much. There were twenty people trying to collect their pets but there were no lines. Just a free for all with no one working.

Super slow and a ridiculous amount of paperwork and fees for a few pets to enter the state.

Be ready for a long wait and poor service. Also go with the requirements sheet just in case they tell you you missed something.

Long lines, staff not very nice

Quick and helpful

Good people

Small waiting and inspection area.

Friendly Staff

Love here