Overall pleasant experience with this company!The ladies in dispatch were friendly, professional, and very easy to talk to.Text messages and emails were sent out, keeping me informed about my job.That said... My job was scheduled, but then cancelled last minute, on two different occasions. Both times were rescheduled for the following day - Which was not too bad.On the day that my crew arrived, I was a little surprised that it turned out to be a one-man crew; however, Fabio had a very impressive work ethic. He was a hard worker; knowledgeable & very committed to his line of work. He was also very neat, and cleaned up the debris, as he worked. I was amazed at how quickly & efficiently he completed the job, on his own!Overall, I am very pleased with the job that was performed, and I absolutely love, love my new Home Depot floors!I would recommend this business.

Gilberto Reyes did a wonderful job. My carpet looks beautiful, everything was installed perfectly

I had two installations scheduled. They called the day of installation and rescheduled on two separate occasions. Really unprofessional. Installation when they came out and did the carpet was great.

Excellent experience. Very grateful Danny and his crew were assigned to install our new flooring. Timely, courteous, informative and picked up after each area of floor was installed. Didnt wait until job was done. I couldnt have been more satisfied! Danny even called the day after job was complete to make sure everything was ok, nothing overlooked and everything was left to my satisfaction. I would recommend Danny and his crew all day long! I will also request them if I have any more project come up.

Every aspect of our carpet installation was handled professionally frominitial contact to follow-up to installation. The technicians were punctual and installed the carpet quickly and expertly. We are very pleased. We would definitely use them again.

I left a more detailed review on Yelp. It was to lengthy for Google. This company is unprofessional. Needs to improve on their scheduling. Come up with off the wall excuses for everything. After months trying to get a carpet install finished (all left was install of a 3 ft transition piece)I gave up and called a local installer that put down my kitchen floor. Romanoff was supposed to along with the carpet. But I didnt trust them in my house after the carpet installation. Hire local if you can. This company is a joke. They were sent by Home Depot.

They arrived on time, worked really fast and consulted us frequently along the way to make sure to address any questions or concerns they had. I highly recommend Danny and his team. They were excellent.

I’ll say the actual carpet installers were great and thorough. But the company canceled on me twice last minute and I had to keep taking off work. They said they would send me home depot gift cards each time they canceled - never happened.

On time,worked til job was done and I was satisfied

The worst experience I have ever had with a company. They are very unprofessional and also lied about my scheduled appointment. The initial job was done horribly. Upon sending some to review the job they agreed to fix. I have taken off work for four different scheduled appointments. Nobody contacted me on all four occasions to let me know it was canceled. I’m beyond dissatisfied with the utter disregard for a paying consumer. I believe in ethics and keeping your word. I wouldn’t recommend anyone to deal with this company.

I just had carpet installed by Romanoff through Home Depot in Jasper AL! I have two long steps leading up from my family room to the kitchen which would put the carpet transitioning to hardwood. I was very nervous how the steps would turn out being carpeted because they are diy steps. (We are not professionals) The installers spent a lot of time being very detailed and absolutely exceeded my expectations. My room is huge, about a 22x20 and brightly lit with natural sunlight. I had to search for the seam placement. The install team was great and very professional!! I got an email with a picture of the installer prior to their arrival so I knew who to expect. This is the second time Ive used Romanoff for our flooring installations and will definitely be using them again!! Highly recommend!! Thank you Romanoff and Home Depot!!

Was supposed to have carpet installed in a condo in Homewood yesterday (9/16) - I live in Nashville. We had hidden a key for entry. Called 4 times and left messages - never heard back from anyone - so........... not sure if carpet was installed or not. How do you run a business without calling your customer back?

Romanoff did a great job! They communicated with us throughout the entire process and were punctual and professional. They did a great job - the only reason I am giving 4 stars over 5 is because our baseboards were scratched in the process of installation and we will need to touch them up. Otherwise we were very pleased!

After receiving a text at 8:05 verifying that the installer would be there between 11 and 2, I received a text rescheduling for the following Monday. After calling, I learned installer called in and said he would not be at work. No one in your office bothered to let me know.You dont deserve a zero. I cancelled the whole job.

Day one of installation they were supposed to be there between 8 & 11 at 11:30 they texted and said my time had changed from 12 to 3, they didn’t show at all and didn’t even have the courtesy to call. They wouldn’t answer the phone, I left several messages which they never returned. That night they sent a text saying they would be there in the morning. We had to sleep on the floor since we cleaned everything out of the bedroom except the big furniture. He arrived a little after 9 with no help to move the furniture, I had to help him. It’s a good thing Adolfo did a good job or they would have gotten zero stars

They installed our new flooring and we are very pleased with the results. The guys were friendly and professional. They cleaned up after finishing the job. We couldnt have asked for more.

Horrible customer service. Three times they were supposed to show up and didn’t. Just having them inspect my flooring from a previous flooring install they did that I’ve had nothing but problems out of. No way would I ever use them on my own but I’ve bought flooring through Home Depot and this is who they use. I will be sure to never recommend your company and tell everyone to not use them.

They did a good job installing my carpet.

On time. Friendly, efficient and professional service. Love my new carpet!

Very professional, high quality work. I had some issues getting the job site prepared, but Mike and Kim were helpful and effective at solving the problems and getting it done.

Second time having carpet installed through H.D. workers were prompt , professional, informative, finished job promptly. I strongly recommend H.D. for your home needs & wants. And R.R. to do the job.

Crew arrived on time, did a professional job, and left the work site clean. Very impressed with the company and employees.

Did a great job!

Very pleased with the installation. I would highly recommend the professionalism of the gentleman who installed and any other staff I dealt with in regards to this installation.

The crew was very professional. They arrived on time and had the flooring installed before they left. Courteous and cleaned up any mess before leaving.

My installers were very professional, knowledgeable and worked very hard and quickly. Thank you!

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Exceptional service!