The two people working today (July 6th, 2020) are the NICEST, most professional people! Young, energetic, and patient with every customer, every time I’m in there.

AVOID this location at all costs. The employees are rude and condescending. The manager is EXTREMELY rude and downright combative. I had a bar code on my phone to use to return a produce to Amazon. They REFUSED to scan it. I was then told I could email it to them, but they would charge me $3.00 for the service. I told them that I thought that this wasnt fair. I have spent an exorbitant amount of money in this store over the years. The manger was arrogant. He was rude. He also threatened me. When I told him that I would be leaving a yelp review. He then told me to leave the store and he would not do business with me. He then threatened me again. I kept my composure and left the store. After the threat he then told me he would be responding to my yelp review. I will also be dedicating an episode of my popular podcast to the arrogance this so called manager just displayed to me. Customers made comments to me on the way out about what a rude person this guy is. If you live in the Holden area. AVOID this store like the plaque. The workers are entitled little twits who treat you like you are beneath them! This place also is VERY expensive. You can do much better price wise in most any other location in town. AVOID AVOID AVOID The UPS store in Holden MA!

Inexperienced notary! Recently moved from Pennsylvania and needed vehicle title notarized that I am selling. Notary at the UPS store refused to do so because there is not a space for my other stamp that is not touching anything else. Mind you, there is a space for a notary stamp and signature etc. When I asked if that meant no notary in the state of Massachusetts could notarize a PA title was told, maybe one with more authority. What? A notary is a notary. I wasted an hour of my day to get to the UPS store and was refused on a very simple and common form. Way more than frustrated with this store.

Listed as open except its not. Just spent my whole day working for UPS but somehow cant send a package. Cool cool.

Went there to ship some packages to a foreign consulate. Had a positive experience. Everything arrived as expected.

Stay away if youre looking for good customer service from people who are actually interested in helping. I just spent $82 to ship 2 packages both less than 8 lbs. I inquired about a pack and ship and was quoted a similar amount, so I stupidly thought (and wasnt corrected) that purchasing 2 (2!) boxes, packing tape and bubble wrap to pack myself would be cheaper. Nope. In fact after I finished packing my own boxes the price went up! $82 for 2 boxes to be ground shipped. I was not offered flat rate shipping which I now, after researching, realize is a thing. I was specifically told by the polite but unhelpful pink haired girl behind the counter that ground would be my cheapest option. I will NEVER, NEVER choose UPS over usps or FedEx, again. Its of course my own fault, but not being a UPS expert, aside from the over $20 for the shipping supplies, I assumed this was normal.

Always helpful and efficient.

Unfortunately I cant leave negative stars. I was turned away and instructed to go to my bank for a notarization because it was considered the Holiday Season; despite me being the only customer in the store, it being after Christmas, and a notary takes all of 30 seconds. This was the epitome of unprofessionalism and poor customer service. I went to FedEx and they happily notarized my documents.

This store has never made any shipping mistakes with my goods, they are always friendly, and they are usually quick. Just because you didnt get everything 100% your way doesnt make this place a 1 star store. Ive been going here long enough that they have proven themselves to be at least an average shipping center if not above average.I am writing this review because I see these emoting type reviews that people post sometimes. They give 1 star and say, Id give negative stars if I could. All over a slight inconvenience. Its obviously the social media minded types that recognize the 5 star rating system as more of a swipe right to like and swipe left if you dont like, type of system. However, in the real world, ones entire business doesnt get red listed because of an employees or owners inadvertent inconvenience to a customer.I love it how people give 1 star reviews for the entire establishment all because of a notarization denial and the stores decision to close down a half hour early (or 5 minutes early as one reviewer showed up at 6:25 and the store closes at 6:30).Thats why I give rational reviews to businesses. A one star review of this establishment is irrational and it was probably given out of frustration and wanting to somehow get your voice heard. It takes a lot of willpower to grant just rulings and not allow the punishment power to go wild. That is what the 1 star reviewers have done here. Theyve had a singular bad experience at an overall good store and really over exercised their rating system liberties by giving their big bad 1 star rating.I just wanted to give my perspective of the store. They seem to be as helpful as possible with all of their customers from what I see. My shipments have never been messed up. They are fast at the checkout register. Definitely not a 1 star establishment.

I called before going because I had already gone yesterday and they were closed due the the snow. So today I called at 5:55 pm to see if they were open. The employee told me over the phone that they were closing in a couple minutes. So I asked if they were open until 6:30 pm because that’s what the hours posted online are. She said they are open until 6:30 but they close the register at 6 so she couldn’t do any transactions after 6. I don’t understand what the point of being open until 6:30 is if they can’t do any transactions after 6, but I decided to go to drop off my prepaid packages at least to get those shipped today, as this was day 2 of me trying to get them shipped. I get there at 6:25 (admittedly only 5 minutes before they close) and she’s locking the doors. I asked if I could just drop off my packages and she let me in. I only needed the stick-on label sleeves for my 2 packages or just a little tape. I was returning amazon prime packages and amazon instructs you now to let UPS package them up for you. She said she would do it for me, stating, “we do all the hard work for you,” implying that what I’m asking requires some amount of hard work, which it certainly does not. I just needed her to hand me 2 label sleeves or a little tape. She then added that “not all UPS locations offer free taping services, but we do,” again, trying to make me feel guilty for not having tape or a label sleeve, or that she’s somehow going above and beyond by doing what amazon tells you UPS is supposed to do. The UPS I normally go to always provides these without me even asking. They’ve stopped me from taping labels on to hand me the sleeves instead saying “here, use these, they’re so much easier,”, so I didn’t think it was an unusual request. Anyway, I offered to tape the labels on myself or use the adhesive label sleeves because I didn’t want to leave the packages without the labels attached for fear that they’d get mixed up. She told me she didn’t have time to do it because she “really needed to lock the doors and leave because she had to drive home before the roads froze.” So she guilted me into leaving with my packages just laying on the counter with 2 loose labels next to them. If this UPS location wants to close early or close at 6, they should just change their hours instead of making customers feel like they’re inconveniencing the staff by using their services. I, too, work in customer service and if I treated customers that way I’m 100% sure I’d get fired immediately. I’ll be driving to Worcester’s UPS from now on.

Being new to the area, glad to see a UPS store conveniently located on Main Street. Stopped in yesterday and was treated so kindly by a young woman whose name I didn’t get, but very friendly and helpful. Thank you!

I had such great service that I rent a mailbox from them now. They are very happy to help. I like the convenience of getting e mails to let me know packages have arrived at their location.

This store has no handicap access. It’s really unfortunate in this day and age that an owner in a very ritzy town can’t put in a handicap ramp. They have had multiple complaints and still... no ramp.

Always a great experience.

Amazing service! They go above and beyond to help.

Nice to have one in town.

Notary not available here.