I paid $425 for 8’x11’rug to be cleaned and deodorized. When I brought the rug home and unwrapped it the smell was so foul I decided to vacuum them to see if it would help. I was SHOCKED when I pulled out so much dirt of my “just cleaned rug” with my little vacuum (see pictures). I called and talk to owner but he didn’t believe me but agreed to reclean and deodorize. I wanted my money back so i could take it elsewhere. Mr Koshgarian additionally said he cannot guarantee clean fringe nor deodorizer even though they sell it! I brought my bags of dirt from the bagless vacuum to the store to prove my point that the job was not done. When I showed the salesmen, he could not explain. He said they have been very busy. They said it might be lint but could not explain the amount of dirt and hair from my vacuum. They told me the dirt was not proof. (As if I’m not the first to complain) I would have brought the whole carpet but could not transport it myself. Mr Koshgarian came to the counter and was VERY confrontational and abusively put his workers on the spot. He aggressively called me names. I expressed my frustration with VERY POOR QUALITY and wanting my money back because they were neither clean nor deodorized. I have had two neighbors come over to verify smell quality . One said it smells like a smelly locker room and other said it smell like vomit. They were also shocked with the LARGE AMOUNT of dirt that came out when I unwrapped it and fringe was only clean on one side of rug. Would love to give a ZERO rating. For $425 I expected a clean rug. They ruined a Karastan rug!!!!!

This was the first time using this service, but it will not be the last. I had a large indoor/outdoor carpet and 2 long runner rugs to clean. They were all too large for a regular washing machine so I contacted Koshgarian. From beginning to end I could not be happier with the customer service and the quality of the run cleaning. I recommend this service to anyone, very nice experience overall.

I have used Koshgarian for years and had always been pleased with their work. Although I recently brought in 8 cushions from porch furniture. When I picked the cushions up they were in hefty bags, my mistake that I didnt open them up to check them, and disappointing the staff did not say anything to me, but 1 cushion was a completely different color and had faded. I called the store as soon as I got home, and was told to bring the cushion back in for them to see. I brought the cushion back in, was told the owner would look at it and call me. I waited over 2 weeks with no response from them at all. I went back in and was told the manager wasnt there. I spoke to someone who was showing me a picture of the cushion when it was originally brought in, they were trying to tell me it was more faded then the others, I couldnt see a big difference. Im not an unreasonable person and understand if a cushion had faded a bit but it doesnt explain the entire cushion being a different color, the other side of the cushion that was face down and all around the side that would be against the chair and not in the sun at all. Plus the fact that none of the other cushions faded from the sun??? They were all in the same room with the same amount of sunlight and the back cushion on the same chair was fine!!Im so disappointed in their lack of a response, I dint expect them to give me new cushions but I would expect them to address the issue and maybe refund the cleaning cost!Check their work before you leave their store and maybe think twice of a company who does not address customers concerns!

They accommodated my tight schedule and came the next day which was great and the price was reasonable. The rugs look generally pretty good. There were a few spots in high traffic areas that we thought could have been taken care of a better. We did call back to report this the day after the cleaning but was never given a call back which was disappointing from customer service responsiveness. We were able to take care of the few spots ourselves and the rugs look pretty good. I would use Koshgarian again but would qualify over the phone to make sure key spots are taken care of and will expect a prompt response back the next day if they are not.

The work they do is very good. I trust my rugs to them every year for the past 20 years. I recommend them to all my friends.

Thanks to you my rugs look like new again 👍

Amazing staff and service, not to mention great pricing on cleaning!

Outstanding Carpet Cleaning! Ive had an antique rug cleaned and they did an amazing job cleaning it! I just had Koshgarian clean my carpet runner on my stairs & hallway. They made my carpet brand new. Excellent customer service too!

We took our sheep skin rug per very high recommendations to this place. I was realistic that it is difficult to clean such a rug. When we picked it up and I saw our rug, I am more that disappointed. The rug is fried and as dirty as it was. Before cleaning it was silky and very soft. Moreover, I found additional dirt stains (looks like dirty shoes marks) on bottom surface. Adding one picture before cleaning and three pictures after.

Such affordable prices. I would come back when my housesitter messes up my rug again. Hopefully never.

Very polite. Rugs look like new.

James and Alec were great. They worked very hard to get everything the best it could be. Couldn’t have done a nicer job. Thanks guys,

My carpeting and upholstery looks like new!

The technicians were very polite and did a great job cleaning the carpet. I recommend.

Great service. Quick and thorough. Staff is very helpful and friendly. My go to for rug cleaning.

Friendly people always take are two big rugs there they do a good job.

A few weeks back, I took my small area rug that had some stains including one that was about 7 inches in diameter. One week and $30 later, I got the rug back and it look like it hadn’t been touched. Very disappointing considering I’ve been using this company for close to the past 18 years. What happened Koshgarian?I decided to reclean the rug with a different company that made house calls and was closer to my house, and within 10 minutes the rug looked incredibly better. Never again will I use Koshgarian.

James and Alec from Koshgarian Rug Cleaners did an outstanding job.They were professional, thorough and polite. They were careful and cleaned up everything before leaving, which was greatly appreciated.Diane Adams

They did a great job and were prompt and precise. It did seem a little pricey even with the 20% off deal but overall we were satisfied!

Quick and easy drop off and pick up!

Excellent, detailed and respectful service from Technician Jerry Zuiaski.

2 stars because they were kind. My rug was not cleaned. I believe I dropped it off to them and they let it sit in a corner for a week and they told me to pick it up. Extremely disappointed in the service.Edit: Rating changed to 3 stars because while they did offer to reclean my rug, they stated on my yelp review that they would come pick it up, but when I called, let me know that they do not service Chicago. I had to take 4 trips back in forth from Chicago, when I would have preferred the rug to just be done correctly the first time. There was a clear difference the second time, and I could tell effort was put in to clean the rug. I just wish it would have received the quality of care that it did the second time, the first time that I had brought it in.

We had seepage in our basement and were hoping for a reliable cleaner to dry and clean our oriental rug. When we called and emailed to set up an appointment for pick up they were unresponsive and it took several days for them to come and pick up the rug. They ended up charging almost $165 for pick up because the rug was wet but this was not disclosed when we made the appointment. It was equally frustrating getting a date and time to deliver the rug back once it was cleaned. Lastly, our rug is dry but there is no evidence they were able to get the stains out from the water damage and this was never disclosed to us.

Kosharian Rug Cleaners did an outstanding job cleaning our slate floor. We had rug stains ingrained into the slate their crew was able to remove the stain, clean and polish our floor. I found them to be professional, respectful and knowledgeable. I had a great experience.

Absolutely the best! Took very good care of my rug and it looks new again. Very grateful to Koshgarian and very impressed.

I just picked up a rug expecting very little. Our 15 year old dog made quite a mess along with our own food/wine stains. I was completely shocked with the amazing job Koshgarian did cleaning this rug. We had them do a normal cleaning plus the pet treatment. Highly recommend!

Had some dog odor in our carpets. We went with a cheap company last year from a door to door flyer. The cheaper company did it, and my goodness the carpets smelled worse after that. The odor finally went away after a few months. We contacted Koshgarian this time around and like magic our carpets are clean and odor free!

They did a great job restoring my tile to like new condition. Thank you so much for improving my home !

Amazing! A huge dirty spot was successfully removed from my basement carpeting!

Ive been using Koshgarian for close to 30 years. Professional, helpful when picking up/return carpets by helping to move furniture....they let me know if they see any issues with my carpets, e.g., fringe needs replacement or tears.Their staff is professional and courteous.

Very professional and respectful. Great job on a carpet that had stains. The carpet in my mothers home had not been cleaned in a few years with two dogs.The carpet came out great & the smell was gone. We’ve used them before & will use them again!

They were able to clean my antique rugs that were pet stained.

Carpet and upholstery cleaning.

Koshgarian Rug Cleaning was great...picked up 14 rugs and were ready to deliver them back to me in a week. Friendly, efficient drivers. Extremely satisfied with their services!

They are always great in both services and rug cleaning. When I ask about things they always have or get the right answer before I leave.

We were very pleased with the results of our carpet cleaning from Koshgarian Rug Cleaners. We recently moved to Naperville and we wanted the carpets cleaned to remove dirt and pet stains. Jesus and his team did a great job. They were professional, thorough and timely. The price was reasonable and the carpets look great!

This is the first time using Koshgarian and I was very happy with the experience. I had two chairs and some carpet cleaned and I was so happy with the quality of the work. The gentlemen that came were professional and courteous and I would definitely recommend using them to anyone looking for a carpet cleaner (or someone to clean furniture)!

Great family owned business!

They are Friendly, professional,prompt pick up and delivery and a short window for both.Plus, they do a great job!

Clean our carpet in the bedroom and stairs. Did a great job, they were on time and professional. Our carpet was only 3 years old and now looks new again. I’ll have them come back for sure.

We recently moved into this home. did not think that the family room carpeting could be saved, and considered replacing. We decided to have Koshgarian clean the carpeting to see if it could be salvaged. They did an excellent job and all the stains were removed. I am very pleased.

First time with Koshgarian, and not the last! Steve most gracious on the phone with information and Mark and George, the techs were so very nice to meet with. They were very diligent in doing the work in our home and did an exceptional job. They were courteous, friendly, careful ane our rugs and furniture look great again. thank you

They are very organized and follow through. Keeping up with the promised time and details . Their home service base charges should be a little more flexible. We’ll use them again !

Great service. Great work. Good prices!

Unfortunately my rug was non repairable and they were very understanding and refunded my money.

Outstanding service, as always! Koshgarian always takes great care of my home. Polite and friendly staff, super attitudes all the way around and quality care of my carpeting and furniture.I dont use anyone else to clean my carpeting. Highly recommend.

Koshgarian did a terrific job of cleaning our carpet, wood floors, area rug, and upholstered furniture. The technicians were professional, efficient and friendly. We are very pleased and will definitely recommend them and use them again!

I was very satisfied with the quality of work. I was extremely pleased with the price. The technician, James, who performed the work at my house was very professional and did an amazing job. I would not hesitate to use Koshgarian again and I will certainly recommend them to my clients, family, friends, and neighbors.

We have been using Koshgarians residential services for years. This most recent appointment had a glitch so we called to see what could be done to resolve it. Steve was fantastic and scheduled a follow-up service call for the very next day. That kind of service will keep us as loyal customers for years to come.

Very professional individuals. They did an awesome job and were in and out. I highly recommend

A thoroughly professional company who gives excellent service! I have used Koshgarian Rug Cleaners for the past five years. They are easy to schedule, always on time and efficient. My carpets and upholstery are clean!

I have worked with Koshgarian many times and have always found the people prompt, courteous and skilled. This appointment was no different. The workers arrived on time, did a wonderful job and were extremely courteous.

Excellent job!! Prompt, professional and efficient service. Your employees that did the work were great and represent you well. Thank you for the superior service!!

The two cleaning technicians that came to our home did a thorough job and we are happy. We recommend Koshgarian.

Koshgarian always does a great job on my carpets -- especially so this time. All stains gone, workers very professional and hard working. Once again you lived up to my expectations!! Thank you.

Have used them for area rugs for several years. They roll up, pick up and deliver a beautifully clean rug and put it back. Great service, great cleaning job. Have never been disappointed.

My husband and I are very pleased with the work done by Kosgarian. We had the carpet cleaned in 4 rooms, 2 sets of stairs and dry cleaned furniture in the living room. In addition, they cleaned (twice) the oak floors in the enrtry and kitchen. We received the fall discounts on all the projects. The men were very efficient and professional. We would definitely use them again.

Ive used Koshgarian for both personally and for business, they do an excellent job. They are very professional and quick, I would highly recommend them.

Quality work. Been a customer for years.

Koshgarian always does a great job. They are very professional and my carpet looks great. They especially did a great job on the stairs.

Unfortunately Im disappointed in their area rug cleaning abilities as my mom has used them on her wall to wall carpet every year since I was little! Dropped off 2 rugs after my puppy decided to spill a bottle of Elmers school glue and walk through it. I was expecting to be wowed, and am not even sure they were cleaned. The glue spots look like they werent even touched, makes me wonder if they were even cleaned.

We had our Pilates studio carpet cleaned.The technicians were exactly on time on a Saturday late morning, so everything would be dry by Sunday morning. They lifted all of our large equipment onto styrofoam blocks, so every inch was cleaned. Looks fantastic.

We have used Koshgarian Rug Cleaners for several years. The crew is always friendly, professional and respectful of our property. The carpeting looks great when they are finished.

I have used Koshgarian Cleaners for many years with medium satisfaction. I stopped taking an antique Kerman there as I thought the colors had run while at Koshgarian. Most recently I mistakenly took 2 older Turkish silk rugs - from the bizarre in Istanbul 30 years ago. Both were beautiful but one was truly a work of art. I asked them carefully if they knew how to clean such things and they assured me they did. Unfortunately they are all but ruined. They were reduced from valuable artwork almost to rags. Their value and most of the beauty is gone. They scraped away the rich silken surface. The damage was immediately obvious. Of course they insisted this had nothing to do with this and summarily asked me to leave. So, for industrial cleaning they do well. But if you love your beautiful woolen/silk art on the floor find a better place. Greg Cowell

They did a great job. Some of the grime was too deeply absorbed by the carpet fibers for the cleaning to do the job, but they tried

On time! Professional! Hard working and fast! My carpeting looks new!

Very positive experience, very friendly staff and completed a through cleaning of the couch. Best clean service yet on the couch.

Thank you for the great customer service and for being available so quickly!

Did a very thorough job and was at a great price.

On time, professional, tidy and a quality job. Completed a basement, stairs and a couch with 10 cushions

Very professional and prompt. Excellent cleaners.

Very professional staff and quality work.

Professional carpet cleaners. They made my old, dirty carpet look new again!

They came and damaged my leather chair and did not remove stains from my sofa and charged $120.

They made an impossibly dirty rug look new again.

They did an excellent, thorough job!

Repaired and cleaned my Oriental Rug

Professional, local and good Prices...

Always great service, great technicians!

Courteous and fast!