This is the worst experience Ive ever had with a rental company. Ive never written a bad review in my life but unfortunately this is my first. The story is too long to tell , So to keep it short the young man who works there is rude. A thief. A liar and has no morals. I would love to speak with the owner as Ive always rented from here but never again

Quick, accessible and plenty of options. Id been calling around for a towable boom and found Springs Road Rental to be the most economical and efficient company to transact with. $200/day when other places charged fronn $279 - $400/day, Id argue it was a good price.The staff was nice to converse/work with; very accommodating and understanding. Went through the paperwork, there expectations (of returned equip), my expectations (or operable equip), etc. This rental over other places was really positive all the way around. Again, they were quick and readily available to assist. Plus, they have so many options of equipment from basic household to large earth moving.

Rudest owner I have ever dealt with. Used the f word and said we would be better off renting from sunbelt. P.O.S. Owner does not care. Stay away.

If I could give this business NO STARS to write this review, I would. Extremely RUDE. very poorly managed to say the least. It is probably a blessing in disguise I didnt rent the equipment, as I have heard from others how horrible the equipment can be, poor quality and in some cases barely working!! And I have learned they were not given compensation for them when returned and even charged for another day if even 1 MINUTE LATE!!! I suspect their practice of closing rental sales at 4:30 (NOT 4:31, NOT 4:32, BUT 4:30 on the DOT, as I was so Rudely Told!!) is to enable them to charge for an extra day since this has been a complaint by others as well.TAKE YOUR BUSINESS ELSEWHERE IS MY RECCOMMENDATION

My company rented a piece of equipment from here. It was in terrible condition and malfunctioning and they admitted it had had problems previously but still had it on the lot for rent. We used said equipment for about 2hrs and it then began to malfunction and was unusable nearly stranding the operator and causing us to be unable to complete the job. Owner wasnt there and staff were rude and basically said oh well and attempted to charge us full price. Eventually talked to the owner and he was also rude and would not attempt to resolve the issue. Take your business elsewhere.

Horrible owner. Equipment breaks and he blames customer even when his people tell him it’s not the customer’s fault. Yes He steals your money and doesn’t honor the contract. He is a liar and a thief

An employee helped me out with a couple of tools to fix my tire

Owner is horrible -110 starsEquipment is horrible -100 starsStaff is rude as all can be -100 starsI highly recommend Home Depot or sunbeltAvoid this Springs Road Rental like it was the Black Plague

The owner here needs to take some management classes. Rude! If your renting from them bring your own tools with you.You would think that customer retention would be important but it is not here.

SUNBELT RENTALL is going to be your better choice. The only thing springs road rent all is good for is their location to us over here. Very rude “manager” or whatever he does there. Employees are liars and will lie so they can charge you for more. I encourage all who need to rent anything to pay more to get it delivered from ANYWHERE else. Money hungry little boys who don’t care about continued loyal customers. They will charge your card without informing you about a higher price.

Terrible service & poorly functioning equipment. Dont waste your time or money. Very Dishonest company with shady dealings.

Very rude. Didn’t seem to want my money. Renting from my regular place

The owner, Micheal is rude. I would rent elsewhere. No wonder their lot is full of equipment to rent.

The people here are about as rude as they can be. I rented a small excavator from them recently and the track came off. Charged me $60 for repairs after I spent half of my Sunday trying to put it back on. The equipment is apparently not maintained properly. Im all about supporting small businesses but these people are not at all professional and I do not recommend.

New Management is lacking. Equipment not well maintained. Communication is non existent. Good luck. Gaston rental will now receive all of our business.

Issues with poorly maintained equipment and management didnt care to make the issue right. Shady business practices and shady ownership, done business with them for 15 years...no longer...other options out there that actually want your business.

Great place to get what ever you need

Issues with poorly maintained equipment. Took equipment back twice with the same issue and owner refused to credit or refund anything due to equipment not working properly. Shady business practices and shady ownership. Done business for years while under different ownership, now its ran by childish boy who would rather run off business than do business...pay a few dollars more and rent from a company that values your business and has equipment that works.

This is the worst rental possible these guys are so rude we on several buisness in Hickory and surrounding areas. You have lost more business with honest people than you realize. All because of your attitudes. With that I will leave it for I am a Christian and I hope you eat well tonight. But I will make sure that every business I’m connected too will delete this company all the way to the coast thanks for nothing. Eat well. And these reviews will consistently pop up every week. Sorry I mean to the point you are sorry and lazy. Place is like a plague

Good people to deal with. Very knowledgeable with what they do. Fair prices.

Just had a pretty unpleasant experience with Springs Rd Rental Alls last week. So, my wife went out on her own and rented a lift from these guys for a painting project she had lined up. They immediately charged her credit card then failed to deliver on 2 different occasions. Since she desperately needed for this past weekend, she had me run by their location last Friday to inquire about what was going on, and they were rude from the beginning. Then when they finally were able to find where they had charged her card, I asked if they were going to deliver today, to which the reply was a rude “nope”. I said well then, credit her card, and the hot-headed red neck behind the counter replied to not tell him what to do and was ready to fight in the parking lot. When I got back to work, I had one of my project managers call United Rentals and a lift was onsite before lunch! I guess the Springs Rd bunch is just too busy and overwhelmed with work, so since my family owns a local contracting and sitework company, I’ll see if I can help with that situation by directing my field guys and our subcontractors to avoid having Springs Rd equipment on our jobsites.

Great people! Great service! Great Prices!!! Need I say more? Go in and talk to Rick.. He will have whatever you need at a decent price.

Rude all I can say.

Very friendly staff , good prices, machine I rented worked great they even delivered and picked it up 😇

This place is conveniently located for local folks. They do have good equipment; however, I have recently had a not so pleaseant experience with the elder gentleman that is in charge of the place. For starters, I don’t find it very professional for someone to use foul language in a business transaction over the phone. Second, I don’t believe people would appreciate being talked down to. Third, hanging up the phone because you are not willing to listen to your customer is a NO NO. Anyways, I could go on and on about the subject. I do wish the folks over at Springs Road rent alls the best in the future and would encourage folks to read the paperwork before you sign because you could be in for a very unpleasant surprise. Needles to say, I will not rent nor recommend this place to anyone in my industry. Hope this helps!

I always start here when I need something, they are a smaller local rental store with great staff and the best prices.

Customer service is not near as great as Gaston rentals, if equipment breaks down there is no emergency contact number to keep you from having down time where as I have had other companies bend over backwards for their customers. This place only worries about the money, not as much on the customer service.

They got anything you need and great service

Great attitudes even though I did not rent anything. they told me where to go to get what I wanted.

Great prices, they keep a good amount of equipment in stock pretty much all the time. These guys are easy to deal with and I love going here for rentals...

Quick rentals, wide variety of equipment for rent and good prices,also the staff is very friendly

Needed a lift to paint my mirror for the city of Taylorsville great service lift works great Id rent there again for sure. Thanks Spring Road rentals

Awesome location, wide range of tools, & equipment for rental.

Great rent all. Very helpful staff

Local Rental store... best in the area!

Good honest people work there

Good selection and pricing, convienient in NE Hickory

Terrible!

These boys got every thing you will need

Had what I needed