Went in for my yearly maintenance with my front bumper freshly ripped off and hanging from my car from getting parked on a curb that had some rebar sticking out of it. I thought they were going to give me a referral to a body shop but instead it came back after its maintenance nearly back to perfect! I will probably be the only person who will notice and thats only if I get close up and really look. I am so grateful for the extra step someone took to tuck it back up! I really didnt want to drive around with it hanging or worse end up scraping while Im driving. A car is just material but it still broke my heart to see my beautiful car looking torn up like that and a little embarrassing so I was a little depressed about it.Truly made my day when my car came back fixed!Thank you! Thank you! Thank you!

I brought in my GLK-350 for part replacements. The whole experience was very professional from scheduling all the way to when my car is done. Blake is incredibly helpful and professional. They even did a multi-point inspection of my car while it was on service and explain to me what should be addressed. The customer service is impeccable.

The ease and thoughtfulness of the service dept and everyone I encountered was truly exceptional. Well done MB Henderson. Left the lot saying wow!

My service visit for routine maintenance at Mercedes-Benz of Henderson on 8.18.21 was awesome! Will Bane is exceptional and the entire staff was attentive, professional, knowledgeable and courteous. My experience was amazing from start to finish. Thanks MBofH!

Took care of my flat tire and my maintenance with fast, friendly service!

Chad had me in and out when he received my car and delivered it back to me. The service was efficient and everyone was friendly. My cracked windshield was replaced and all of the electronics were synced back through the windshield. Great experience overall!!

They helped me out when I was in a bind, and pricing wasnt too bad. Thank you for the great service!

Always very friendly and helpful, Chad is best. If you got a benz then its highly recommended to go here.

Dennis did an exceptional job in coordinating everything. Great communication from start to finish.

Chad is the absolute best!!! 💯 Thanks for always getting me in and out in no time! And always providing a loaner when I need one!!-Dorothy

It was the FIRST time they ever offered me a loaner car which was appreciatedMy car was completed in a timely manner

Erik Rudd is an exceptional service advisor. Always accommodating my needs when it comes to my car and maintenance. We all know how inconvenient it can be to have to bring your car in. Not with Erik at Henderson Mercedes. If i need a loaner, he gets me one. I’m always updated on when the car will be ready. His customer service is one of the top reasons I switched from BMW. Great store! Great Service Advisor !

DO NOT USE THIS DEALERSHIP. I dropped my vehicle off for a free factory recall. After waiting 10 days with no correspondence, I was told to pick up my vehicle but that the check engine light was now on. I refused the vehicle and said they should fix whatever they did that caused the check engine light. David Leslie told me there is nothing they can do. He then told me it would cost about $2000 to repair the vehicle so that the check engine light would be turned off. I again refused and he told me there was nothing he could do. I picked up the vehicle and the interior was a mess; technicians had apparently spilled a liquid inside my vehicle, damaged the overhead light, damaged a headlamp, and dumped various personal items on the seat. I asked why they were returning the vehicle to me in that condition. David Leslie told me there was nothing he could do. I said that when I brought the vehicle in everything was working fine. He did not seem to care about the interior damage or the check engine light. I will NEVER use this dealership again and will be filing a complaint with the attorney general. I asked to speak to a manager but a manager never called me back. I was basically forced to pick up my damaged vehicle and take it to another mechanic to fix what the dealership did during the recall.

Great service. Will Bane takes very good care of his customers.I appreciate the professionalism of Mercedes.

This was my first visit and I was extremely impressed with the service the people everything they will be my cars caretaker from now on

Chad is always great to work with in the service department. He is always nice and professional, helps explains details and I feel is trustworthy- which is not always standard in the car industry.

Sprinter Service in Henderson is an amazingly knowledgeable and helpful repair shop. After multiple other locations that messed things up or missed things, they got some things diagnosed and repaired, getting us back on the road! Thank you Dave and team! All the best, CW

Chad and the team of technicians are awesome. The young lady at the loaner counter was professional and knowledgeable. Great team!

I have a Mercedes GLE 350 and I have had the pleasure of working with Dennis in service for all of my maintenance needs. Dennis’ customer service is A+++++ I can’t say enough positive words to describe my satisfaction with Dennis and the service at Mercedes-Benz Henderson.

Great ppl And great pricing. Thank you for making it feel like family.

Will Bane is the best service guy I have ever worked with. I appreciate the hard work and care for the customers needs. Highly impressed and recommended

Great service! Jordan is a excellent employee there, very helpful. Love the Cafe inside, just a great welcoming vibe overall with good pricing on things! I feel very confident in my used 2014 car after the maintenance they did to it.

Dave didn’t show up for our appointment and no one told me so I had to wait an hour and a half for the service appt to begin. It was an express appt, which I made because I have a severe and disabling immune system disorder and I do not feel well in cities or most buildings. Three and a half hours later, when my van was finally done, I noticed that a stitch had been ripped in my driver’s seat resulting in a bumping up on the right side. I know the seat was fine before the service. I have had the van only 7 months. Waiting for a response from the dealership.UPDATE: I spoke with the service manager. He refused to take responsibility for the broken seam. Additionally, before my service, I asked Will to have the service guy put plastic over my seat due to my health condition. Instead, the service manager told me that they put a thick reusable seat cover on my seat. I never would have approved a reusable seat cover due to my extreme environmental sensitivities, which is why I asked for plastic. When I left the dealership after my service, the backs of my legs were itching and burning, likely due to that thick reusable seat cover. The service manager told me that my seat was not contaminated (my immune system said differently) and further that he would take no responsibility for the broken seam because it had not happened before. Well, I can imagine that a service person could kneel on the seat and pop the seam without realizing it due to the seat being covered by that thick reusable cover. Finally, I asked for the cabin air filter (for the hvac, it filters the air inside the cabin generated by the AC and heater, and it sits in a plastic casing in the footwell of the passenger seat) to be given to me so I could install it myself. I aways change the cabin air filter due to my health issues. Instead, they gave me a filter that goes in the engine. Funny, huh? Lol. I forgive you dealership, but will never go back to you again. And mr service manager, I forgive you for refusing to take responsibility for the damage to my seat.

We stood in the service department for 2o minutes just waiting for someone to help us pick up our car. The first 10 minutes no one was there to speak to, the next 10 our advisor was “on his way”, then they realized our advisor was gone for the day, another 10 minutes to get out the door. Meanwhile, another service consultant sat at his desk avoiding eye contact. That NEVER happened at our last Benz dealer in Farmington, UT. The last dealer would also video the trouble issues as well as the results of any inspection and text us the video. We are VERY unimpressed. I will try another dealer for future service and look to purchase our next SUV where we get better service. This was what I’d expect from a Chevy dealer.

As service was due on on my C300s covered warranty since leaving CA, this was my first visit to Mercedes-Benz of Henderson, The experience was excellent from the time I dropped off my car at your service center to picking it up. Wil, my service consultant, was very nice, professional and made me feel welcomed.

Best service in town. Since you make the appointment, the people at lobby, the shuffle service and drivers. Great job guys, keep it that way!

Very professional efficient serviceGreat shuttle service.

Eric kept me informed of the progress during regular maintenance. He also shared the pictures via text of the oil leaks and the other problem areas that needed replacement. Great use of tech to keep the customer informed and empower us to choose what we feel is needed to keep car running.

Will Bane is always super helpful and professional! He takes all stress out of getting car serviced.

On March 30th. My girlfriend and I sent our S550 for inspection, regarding seat belt light on and radio problem. Service repesentitive charge me 370 for inspection and told.me I will have a full detail report in the afternoon before 2 PM. After calls and calls and many Emails, we got this back:The seatbelt wiring was fixed.The command system is faulty and the sound amplifier/tuner also has an internal fault. The command system is $1700, special order. And the amplifier/tuner is $2600.00 also special order.We ask him again and again for the full report.Answer is:This is the report for the concerns you had. The full inspection would be done during the service that is due.No code, no explain on anything. I try to complain to the manager of service department but nobody answer the phone, left a voice mail but nobody call back. This is all for 370 USD.

Service Advisor Will Bane assisted me this time. This most recent time I was there was for a recall. The whole process was quick and painless. He took time to get to know me and also offered me the shuttle. The recall was completed in the amount of time listed in the recall letter and I got a text letting me know it was complete. I have been coming to this location for over a year now and drive 30 mins to come here instead of the other location. I really appreciate the teams efficiency and professionalism. I like to do my service here because they are always honest in what needs to be done. Thanks Will! I will be back to see you for my next service!

As always Chad explained what this service covered and gave me options when my next regular service is due. I appreciate how the loaner allowed a smooth transition since I didnt need someone to follow me there to drop off the car.

Everyone I have interacted with and just passed by at this dealership is friendly, inviting and genuine. The service is exceptional, the atmosphere is relaxing and welcoming. I never feel like just a number, the care is superior. Never disappointed!

Friendly, efficient, prompt. Mr Giordano (spelling?) Was Great! I will return for service updates...just had to replace a hot water heater $$$$

Great experience. Needed a run-flat tire replaced. Performed a service check and I was on my way.

Erik Rud is fantastic. Hes caring, trustworthy and professional. I make the 30 min drive to get my car serviced at his dealership even though live a few blocks away from the Sahara dealership because his service is unmatched.

I needed to have the windshield washing fluid pump replaced. I spoke to my salesman who put in the request with the service center. Someone called me to set up an appointment that was convenient for me and worked around my schedule. I was greeted promptly and directed to the area to pick up a loaner car. They worked well with me even though I couldnt find my insurance card and were able to take a copy the salesman still had. Doug called to let me know that my vehicle was ready and they had installed a glare strip on the windshield as I had requested. When I paid for the glare strip, the cashier was incredibly friendly and welcoming. Paying was even painless. This trip reassured me that I had made a great choice in purchasing my car from MB of Henderson.

Great customer service and communication

Didnt have reservations, I showed up right when they opened and my service manager, Blake took us right in and got the car done by mid afternoon. He was very friendly and professional.

Mercedes-Benz of Henderson demonstrates that they care about their customers. Erick Rudd is my service writer and He always makes me feel good about having my car serviced by them.

Chad was very through in giving me the best price for my 4 tire replacement, he also ensured my car was completed on time. The driver who picked me up Rob was excellent, this type of service is top notch!!

Thank you Marvin Edwards for making me feel like I owned the most expensive Mercedes on the lot! When I told him that, his response-everyone should be treated the same. I was acknowledged immediately by the attendants when I dropped off and picked up my car, picking up my loaner was handled quickly by the desk clerk, and I enjoyed paying online without having to wait in line on a busy Saturday morning. Appreciate all the effort.

I was first greeted outside at my vehicle with a warm welcome. Escorted to my service team member Marvin Edwards. We went over the plan as to what we believed needed to be done to my vehicle. Everything was upfront and no hidden agendas. I was sent a text message with the contact information to my service team member so if I had any questions or concern. I wasn’t able to stay until my vehicle was completed, but was asked if I wanted a loaner vehicle or a ride in the shuttle back to my residence. I later in the day received a phone call from the service team member informing me that my breaks were done, but another task I asked for needed a part ordered. We ordered the part and it would require a couple of days to arrive. The date I set to have my vehicle worked on was a day my current service team member Marvin Edwards was scheduled to have his day off. I explained that it didn’t matter who checked me in and made sure my vehicle was finished with its maintenance. He insisted on coming in to do just that. I’ve never received such amazing customer service in my lifetime. I would recommend Mercedes of Henderson NV to anyone! Marvin Edwards is the Quality and Top Standards that a Mercedes owner would expect! Mr. M Edwards is a reason one would continue to own and maintain a Mercedes!

The service was done in a timely manner and my service advisor is very good and professional!

Erik Rudd is amazing. Handled all my concerns and is always so polite and helpful. Thank you for always making my experience so easy and enjoyable. I appreciate all you do. Its employees like Erik that make you want to come back...Thank you!!Sasha

Mike was so helpful and went above and beyond to make sure that my experience was exceptional. He made things easy for me and was proactive.

Eric is a great service special. Takes extra care to personalize service.

My check engine light turned on as soon as we arrived in town. We live 2.5 hours away and were not comfortable driving the car back. Although there were no available appointments, Dennis still helped us and took care of everything. Earlier in the day, we were turned away from the other MB dealership in Las Vegas because we didnt have an appointment.

A and B 48 month factory service performed. Dropped the vehicle off at 8:00 am and vehicle was ready for pickup at 3:00 pm. Easy in and out. A year ago I purchased the 4 year prepaid service package. It was expensive but will hopefully end up being a good value.

I want to share my experience with Mercedes Benz of Henderson, specifically Dennis R and Kim from the Customer Service Management Group. I had a very very bad experience and ended up getting an experience that I never thought existed. Long story short, Dennis did everything in his power to help me but I was not satisfied and felt like I wasnt heard with my issues/concerns. And then Kim reached out to me and actually explained my issue meaning she understood the issue before She even called me. After hearing her summarize my issue to me, I then felt like I am finally being heard. In the end, Kim asked me exactly what I wanted and I was Definitely astounded and felt very important that I felt part of the Mercedes-Benz Family. The best part is Kim and the Mercedes-Benz of Henderson went way above and beyond what I asked for. We are definitely part of the Mercedes-Benz FAMILY. Thank you Dennis R. & Kim for going above and beyond my expectations.

From the moment you pull up, the service is exceptional. Everyone did a great job. My service advisor Chad did an outstanding job!! I could not be happier.

Emilio our service person was very friendly, accommodating, listened to and addressed my concerns when I brought my car in. I would give Emilio 10 starts if I could, however calling to set up the appointment and arranging to drop the car off was frustrating. I wanted to just drop the car off on Friday to leave it overnight and my appointment was set for Saturday but I was told by the person that was setting my appointment I couldn’t do that. After a few rounds of my explanation as to what I wanted to do and after having to ask her to talk to a manager, she did call me back after several hours to tell me that my request was okay to do..

BLAKE ALVEREZ IS ONE OF BEST SERVICE ADVISORS WE HAVE HAD IN THE 20 YEARS WE HAVE BEEN WITH THIS DEALERSHIP!

I’m in the middle of a move, and felt like I was living out of my GLS550 the past few weeks! I went in to have my car detailed, and wow! Marvin was my service rep, he was prompt, kind, and fun. The actual team members who did the detail themselves did a fantastic job! Thank you all so much!

I went in to have air put on my back tire. The gentlemen whowas going to do that saw the pressure and asked me to back up slowly while he watched the tire. It turns out I had a screw in the tire. They could not patch it. The entire process of getting a new tire took 30 mins. Vero grateful the attendant was paying attention that day.

Wil Bane was great!! address all my questions and my car was serviced and washed in less time than quoted. Thank you again.

Amazing customer service and very professional. Amazing facility.

Service advisor Dave Leslie was phenomenal. A major repair was needed on our Sprinter (due to our mistake- gas in a Diesel engine- ouch!)His communication, professionalism and efficiency was the best experience I’ve ever had at the dealership.Despite a virtual entire new fuel system and all of its components needing to be replaced; Dave handled everything extremely efficiently. He coordinated with the insurance company and myself and had the vehicle back to us for sooner than I could’ve ever imagined.I don’t want to ever go through a repair like this again, but he made the situation far more palatable by the way he handled it all.

Fair prices. A nice service manager. I trust Dave. Thank you MB of Henderson for hiring one heck a nice guy. I will bring you my business again.

Melvin was such a professional. He kept me updated on how my car was doing, made sure I knew price before anything was done and made sure the warranty company took care of the work. Def would recommend this business and Melvin

Great service center, nice consultant Eric, and friendly staff!

Took my GLA 250 in for a minor issue, and was treated like gold as always:) Erik Rudd and staff always exceed my expectations every time I visit.

Easy, Pleasant and quick! 5 star service!

I had to have my Mercedes towed to Mercedes Benz of Henderson,and was told Will Bane would be there to take care of my car upon arrival. I heard from Will as soon as my car got there and he knew what needed to be done with estimates the very next day. My car was repaired,including an airbag recall,within a few days and washed and ready for pick-up. I felt extremely secure and confident I had the very best service available,and my expectations were more than met! I appreciate Will Bane for handling every detail and my car runs better than ever. Mercedes Benz of Henderson is my only choice for any future service needs or repairs,and definitely recommend them.

Service Representative, Mr. Bane, handled my Mercedes SK500 part needs via phone, insured delivery to dealership to avoid unnecessary delays in installation, and upon our arrival, as always, gracious and courteous. Install was handled in estimated wait time. Although we were offered a courtesy vehicle it was not necessary. Thanks

Will and the team couldnt have made it any better of an experience for me.

Many thanks to Mr. Richard Ommen for his care and excellent service.Thank you Mercedes-Benz of Henderson Service Center

Marvin made up for the horrific experience I had previously. He is very professional and diligent on his tasks. Follows up and has great customer service 👌.

Professional friendly staffAppreciate the loaner too

Exceptional customer service and quality work. Erik Rudd does a great job managing my services and always efficient.

Having my car serviced was such a pleasure. The staff was very attentive and even provided a pick up and drop off service for my vehicle. I truly appreciate the level and quality of service provided. Keep up the great work guys!

Michael Giodano is my service advisor. Stand up guy. Always fair and to the point.

This was my first time at Mercedes Benz of Henderson and I have to say the experience was top notch! From the moment I step foot on the lot the service was exceptional! Thank you Will Bane, Aaron (Service), and The shuttle driver for all your help!!

Took my Mercedes in for a class A service and also some minor repair work. Erik, my service adviser took great care of me and all of my vehicle issues were resolved quickly. Lobby is also super comfortable to get some work done while you wait.

Will and all the staff are to be commended!

I WAS GREETED THE MOMENT I DROVE UP TO THE SERVICE AREA. AND I WAS TAKEN VERY GOOD CARE OF THE ENTIRE TIME I WAS AT THE DEALERSHIP.

Mercedes Benz of Henderson the staff is most professional in the business went in to have service on our vehicle and was blown away by the true attention to detail they give there customers , Service manager Melvin was great I would highly recommend Mercedes Benz of Henderson to any one .

Marvin did a fantastic job taking care of me! He was super friendly and accommodating. Marvin checked in and gave me updates on my vehicle all the way up until it was done.

Dave Leslie was fantastic and really knows his stuff. I highly recommend him for all your service needs. No nonsense and straight to the point.

Each and every time I visit this dealership for servicing, I am treated with courteousness and care. Every person working there makes me feel welcome, listened to (even when my car behaves there when it wasnt before), and comfortable. The atmosphere is pleasant and even attracts other very nice customers. Ive had great conversations in their cafe! Working with clients myself, customer service is my absolute top priority and requirement, and therefore I will not be a patron somewhere where service is not excellent. I do not feel that is negotiable, so MB of Henderson excels in this way. Kudos to them!

Great service! Nice inventory do vehicles to browse through.

Every time I talk with either my Sales Representative, Roger Campbell, or my Service Representative, Eric Rudd, the answers are honest, given to me straight, sometimes humorous (which I like) and almost always exactly what Im hoping to hear. There is a real sense of can do and take care of the customer culture here. These fellas, and this dealership, know exactly how to care for their new and repeat customers. Getting 5 stars in their business must be difficult, but in the case here, MB of Henderson and the fellas I work with deserve more than 5 stars.

Incredible experience, top of the line! I went to three other dealers around this area after visiting Mercedes for a quote but went right back thanks to their first class customer service. Jordan was my sales representative, he was absolutely amazing. Purchasing a car is a fun but could be a stressful experience. Jordan and the team at Mercedes Benz made the whole process easy and enjoyable. I also met Richard who is the Assistant Service Manager, I had a small issue with one of my speakers and he took care of it right away. Highly recommend this dealership, in particular this location.

Marvin l, my service advisor is terrific! Definitely recommend him. Great customer service and comminication.

Excellent customer service. Dave Leslie took care of me when I dropped of my vehicle for repair. I was kept up to date every step of the way and provided with a loan vehicle for a hassle free experience.

Staff (from loaner desk to mechanical service) was extremely courteous and helpful. Erik, my advisor, kept me informed about the status of the B Service and made sure to check for any available updates. Everything was completed within 1 day. Erik also had staff put on a new license plate holder because my license plate was unable to properly attach to the original holder.

Good morningTo whom it may concern, Will was very welcoming and professional, explaining the details of the recommended service and inquiring if I had any other concerns that needed to be addressed, he was a pleasure to work with and I look forward to his great work ethic in the future.Thank you WillShana demichele.

Solex and team were absolutely amazing. Answered all my questions, offered lots of water 😂🙏🏽, and made the translation from my old lease(early exit) into the new mercedes. Thankful for the stress relief, made everything very easy. And even though it was a Saturday they made sure to get it all done quickly. Thank you! Love the car 😍 wonderful service see y’all again soon

I always take my car to the dealership now. More expensive, but getting done correctly. Always efficient.

My cars service warranty is due to run out in a few weeks, your Service Department is one of the reasons I will be buying another MB. In six years of ownership, I have never had a bad experience with your dealership. Thank You for making every interaction a pleasant and professional one!

🦋🦋🦋excellent customer service and real professional and cool service guy Eric🦋🦋🦋

It was so thankfull and dont have any words to say to Your managerment staff that solved ongoing problems with my C300 and yet, staff were able to take care biggest problems which followed by completed service which LARGE amount of charge was waved to zero. NEVER and EVER had this kind of customer service in my life specially when my wife and I had laid off from the job with no income during this covid19 PANDEMIC situation all over the world. We know everyone have financial hardship.....Again,Thanks to Mercedes Benz Henderson Managerment and we wish good luck to every each one of your staff.Specially thanks to service department Manager RICHARD who make thia happened.THANK YOU ALL. !!!

The staff and facilities are top-notch. Customer service is not just a title or buzzword, it is practiced from the Service Consultant to the shuttle drivers. I have been to another dealer who had no concept of how to treat a customer, so this was a welcome visit. I highly recommend this dealer and will definitely see them first for my next purchase.

It was complete check up B service and it took half day and they did professional job thank you

As always, Will and his team members provided EXCEPTIONAL service!

Attentive, timely and courteous staff. All involved provided great service. No-hassle process. All that was said would be done, was done.

Will does a great job. Very helpful.

Will Bane is an Awesome advisor as well as a very important asset to the Henderson site. Excellent job.

Dave provided us with excellent service, courteous, professional and guided us towards a valuable long term maintenance contract. Thanks, Dave

The service dept team ,one of the best in Las Vegas/Henderson across the network of dealerships.