Great experience with this place. Staff was friendly. They gave an upgrade when the size I wanted wasnt available. I got great pricing (via my insurance) rates. No hassles on gas. They picked me up and dropped me off quickly with minimal wait. Would happily recommend this location.

My experience was fantastic. My pick up and turn in was quick, fast and efficient. Thanks to all of the service representatives for the excellent service you provided.

Everyone at the Dunn and Hazelwood location are very friendly, great customer service, and will go out of there way to get you in the car you want. I love that they ask you how was everything when you bring your rental back if you had any issues. The staff all work together as a team to get customers like me in and out In a timely manner. Can’t wait to get my next rental from here and I love receiving my free upgrades!!!

My car purchase experience at this location in Hazelwood was excellent !! The Manager Ashley was totally AWESOME in every area from hospitality, sharing helpful information, helpful resources and went above & beyond in making sure I left as a satisfies customer than the prior day before. Her voice tone she used consistently, her energy, her politeness, the respect towards me never changed not even a little bit as she keep her professionalism the whole time had me constantly saying this can’t be real because I can’t recall a time that I’ve conduct a business with so passionate about their customers. Ashley rocks and truly is the heart and soul of Enterprise. Let me not forget about Rudy this salesman here is also a star player of Enterprise staff. Rudy too was also professional, flexible, courteous knowledge and kind and I’ll ALWAYS come back to Enterprise and do business as long as these two are others like these two are employed with enterprise.

I am completely appalled with Enterprise because of this location after my experience today!!! I have purchased 2 cars from this specific location and 95% of the times when I rent a car for business trips, I come here. Never again if I could help it will I come to this location!!! I worked with Hudson Ortmeyer who is a horrible representation of what an Enterprise Employee reflects. I felt profiled everyway imaginable (Racially, Appearance, etc) from him because I had a business account and didnt come in business attire. He questioned my business account authenticity and even when I showed proof that I wasnt lying by accessing my account with my company that transfers me to Enterprise Business Perk, he still gave me the run around after I had to drive back home to get my phone. To make matters worse, when I asked to see the branch manager, he would not go get him at all and told me that he spoke with him and he is a manager and the decision is final!! I rented cars from Emerald Club twice within the past 3 months and he would not take that into consideration since his reason behind questioning my accounts authenticity is since it hasnt been used locally since last November! NEVER AND WHEN I SAY NEVER NEVER WILL THEY GET ANOTHER PENNY OF MY MONEY!!!

By far the fastest rental place I have ever been to. Staff was super friendly, worked a great deal on an SUV for a little weekend trip. Will most definitely visit this location again.On a side note, I visited during the snow storms, their parking lot was by far the cleanest, and safest in the area. Too bad Dunn road couldnt of been plowed by the same people. 😁

Enterprise in Hazelwood rented me a jeep compass and the catlyc converter was out. I tried to return they were closed. Now they want to charge me for something I didnt do. Mind you I had a wedding to attend in Houston Texas this was the worst experience ever longest ride ever hardly no power. Enterprise even admitted to thieves trying to still catlyc converters off theyre lot. Beware

As of today have waited 7 days for a truck rentalDo to an auto accident my truck has been waiting to go to Bommarito collision center for repairs. I was dropped off at enterprise after finally getting called that they had a full size truck ready for pick up. We go through the motions and do the paperwork, guy brings the truck around and first thing I noticed were the rear tires were nearly bald.. Guy gives me the keys and I get ready to leave. Upon opening the door I notice the truck smells like cigarettes and pot. Start looking around in the truck and the seats are disgusting. Dried food stuck to the recline lever, both driver seat and rear seats look like they had drinks and food spilled all over and hardly cleaned up (I am not talking about a stain). I’m not happy but try to deal with. I go to pull away and the steering and center console are sticky.. After talking with the lady at the counter she tried to tell me it was stained, until I mentioned the food still on the seats.. I asked for an American made vehicle to replace it till tomorrow so I can get home and instead they say “we will just clean it real quick” after It was supposed to already be clean. So I get them to agree to exchange with another vehicle so I can get home mind you I was very clear I wanted an American made vehicle.. They try to give me a misubishi.. What an absolute headache. I will never rent from enterprise and surely wouldn’t recommend them!

My experience this time was horrible I’ve been rent from u guys over 20yrs...booking the car was the best part of the rental ...I went to secure the rental doing my lunch time I was told that I need a bill to rent and this the same card that I had on file for over 6yrs and I never used a bill to rent but he said it started in may 1amdI rented a car for a week ...so I paid over 600and the deposit was 300 very high but this the crusher they gave me a 2020 charger that wasn’t cleaned gas hand on E , while I was on the road had no washer fluid my right rear tire needed air so it was on a slow leak I bought washer fluid and found out it didn’t work so had to pull over on different occasions to clean my windshield

The rental car was great but Im still waiting for my car to get fixed.

Love the customer service.nice friendly people.Made me feel comfortable and pleasant to work with.will be back abd refer others to them.Enterprise is amazing,they pick you up if you need a ride there and bring you back after you return the car

This Enterprise is horrible!! The customer service is lacking from the sales reps all the way up to the manager. The manager keeps taking calls even after he was informed that I needed to speak with him. They dont properly clean out vehicles once they get them in and they dont have enough inventory to accommodate all their customers!!

Short story had an accident Mothers Day Insurance Company sent me to Enterprise they were friendly, efficient I was on my way within an hour, car was small but was a 2020 Accord, not like my SUV but I didnt want to pay extra. Just waiting on my $50.00. Returned car w same amount of gas...so Im waiting..Kimberly Jones

Enterprise has fallen down to the bottom of rental car companies. There cars are overpriced to be filthy when you rent them. I shouldn’t have to detail the car myself when I rent. The seats are dirty the windows have a sticky dried smear on it. Cup holders filthy dust all on dashboard. $1300 for 9 days that includes $300 deposit, the car should be in pristine condition.

My rental experience would’ve been great however the ride home was horrific. The Enterprise shuttle driver didn’t not wear a mask and he coughed and hack the entire ride. He also spit out the driver side window while driving at least three or four times. I’m still sick to my stomach.

My wife and I always use enterprise for our car rental services.

First I will start off with the pickup and drop off for rentals. I understand the lobby was closed due to Covid but there should have been an organized system for pick up and drop off. Customers were just standing outside in no organized fashion with no signs to direct. I waited almost an hour for a rental that I reserved online. It would really help if signs were put out to direct customers so they know what to expect.The next thing was the cleanliness of the vehicle. The car was pretty dirty. It looked liked it hadn’t been vacuumed or wiped down. There were small traces of trash left behind. This is very disappointing given that we are in a pandemic. I will not be returning to this location. I don’t think you all value your customers. I would rather spend a few extra coins with some of the other rental places.

Vehicle was available in a timely fashion & I always appreciate the reasonable prices!!

I needed the vehicle picked up on a tight time commitment. I called in advance to ensure the vehicle was ready and was told it was. When I showed up the vehicle was not washed or cleaned yet. The interior smelled like cannabis and the fuel gage had 5 miles to empty.

Great customer service! They didnt have the vehicle i needed so they upgraded me with no charge! The only down was the car they gave me didnt have a working power outlet which was my reason for renting the car in the first place, but they offered to put me in a new vehicle at a different location. So that was nice.

Read Yelp review under Christopher D. In short no cars to rent on lot! Unsafe vehicles! Manager Tanner gave no cares about my understanding of my situation! Have pictures on Yelp. But this is my opinion. Also my truth! Also an agent blamed customer for the sake of how the cars are on Dunn Rd Enterprise lot. Huh. Do your job Dunn Rd Enterprise. Check your fleet! An agent had the nerves to say “We don’t have good customers around here.” Said that to my wife and I. I want to know what he meant?

My daughter has a reservation at this location due to an accident. We came to pick up her rental and they told her they didn’t have any cars at the moment. Then we saw them give a car to someone else that we had been parked next to for 40 minutes. Will never use enterprise again!

Great customer service nice friendly employees eager to assist with whatever you need

I use to love renting from enterprise until this recent update experience dealing with them. I reserved a full size vehicle only to get a economy sized vehicle my reservation was placed two weeks in advance. When I got there they only had two vehicles they offered me both were very small woth very high mileage I am saying over 30,000 miles the price of my rental was not changed so basically I paid for a full sized vehicle but did not receive a full size vehicle.

They made my experience very easy for my 1st time renting with them.

My guy Rudy helped me out a lot! From my inquiry online to him putting the keys in my hand he was there every step. Stayed past closing time to get my paperwork done when he couldve been home with his wife and child. I appreciate that.

Had a good experience.

I reserved a car for a full week upon arriving for my rental I was quoted a price from Dezzray that was over priced. I brought this to the reps Nate’s attention and they still overcharged my card. I had to turn around and come back after calling in reference to me noticing that I was overcharged. First off I’d like to say they completely inconvenienced me and my account was overdraft due to Nate pulling from my account more then what he should have. I have all of my receipts to show my proof and all they could do was tell me that I can just call back to the company the next day and pay for an extension of days to my car rental and said that my money that they accidentally took from my account would be refunded in a couple of days. Due to this whole inconvenience I wasn’t able to complete certain task and I believe that the customer service at this location was piss poor. I rent from this place often and every time I rent from this location it’s always some non sense. At this point I don’t think I would recommend this place to anyone nor do I plan on returning. I’ve spent way too much money with them to be disrespected.

Can’t find an answer anywhere. Can I drop off a vehicle here at night?

Pretty distant. Customer service was great.

Vehicle was nice and ran very well. The cleaning was not good. Had to clean car properly. Left food partially in cup holder etc. over all, would rent again. Prices are great.

The customer service rep were very polite and made sure that we were able to travel in a vehicle that was super comfortable and spacious for our trip to Mississippi. We even needed to keep the vehicle an extra day and they accommodated us with us. Great experience every time we rent with them.

Excellent customer service! Great Rental no problems, The pick up and return was very quick also.see you guys again real soon!

Made a reservation 2 days prior to picking up a vehicle, waited 2 hours on a Saturday with about 20 other people in line. It definitely set my trip back. And when I called corporate to make a simple complaint, they hung up on me as I tried to get a confirmation #. Aug 22nd-29thWhen I came back a week later it was a hassle just to drop off.They are getting a lot of overflow from the stl airport and just cant keep up. There was a couple that was told to go there and they closed at 12 noon on Saturday. They said they had to send them away.

AAA rental. Completely satisfied.

I would never deal with the Enterprise on Dunn Road I will continue to use Westport Collision center. Hazelwood price gouge. They tried to charge me for a day on Sunday because I rented at 8 and returned at 10 how when on Sunday u dont open till ten. Then they gave me a car and one of the associates just blew it off when I asked him about the check maintanence light was on he didnt try and come and get it reset. Then I had one price online and it was a whole 100 more when I went to pick it up. Called corporate they were suppose to investigate didnt hear anything back. They did credit me back for the day charge. When I returned they were trying to make me pay up front one girl said that the balance couldnt be taken out deposit but another one said it could.

Ron & James were the best!! I didn’t feel persuaded or hassled to get in a car I was HELPED. After constantly being annoyed by other dealers so glad I met these genuine salesmen!

Very bad customer service and not very accommodating. Guy gave us a minivan and it stinks in here. Smells like wet animal. They did a very bad job cleaning this thing.Hire some people who actually want a job and will go above and beyond to make the customer happy. Train your employees on how great good customer service is, it will have a better impact on your business.

Not the most professional. They only have 1 person working on the rental side with multiple people in line and 5 other people walking around the facility doing nothing. They have you wait outside but no one to greet or give direction. A gentleman came to return a vehicle and waited for a good while before he finally went up to someone to ask them to take the keys. Would not recommend this location. --In response to owner comment, I left. This is at the hazelwood location.

Well my appointment was 9AM. When I arrived there on time, I had to stand outside in the cold and rain. For some reason customer service was outside that day. The car that I pre-ordered on line was not ready. The young man told me that it would be another 15-20 minutes wait in the cold before the car would be ready. What good was it to pre-ordered on lline and when you get there and the car is not available.

Absolute best service hands down.

Honestly this location was not what I expected I waited outside in line for a long time when I say a long time is 1hr wait. I understand the situation now with the pandemic but they need to do something to accommodate customers at least allow us inside with masks or something. Less staff as well so the delay to wait

Rented a pick up truck here the other day they are moving cars so fast in-and-out they are barely cleaning them. With covid one would think they would be taking extra care. I watched the customer return the vehicle and then I was given the vehicle filthy dirty I accidentally left my opener in the vehicle and its still in the vehicle that was been rented to someone else. that lets me know they are still not properly cleaning cars that you are moving that fast that you would not notice a garage opener on the sun visor!! The red head manager has a funky attitude and could car LESS!

I was able to rent a car this time, even though they were extremely busy at the Hazelwood MO location. About an hour and 15 minute wait in line. Also, on the phone the rep said that I would be able to use my debit card, linked to a checking account, but when i got there, the rental rep said no, because Its out of state. But she spoke to management, and I finally got the car. Anyway, I was able to rent the car, in the last 30 years, Ive rented cars, i have never seen these rent a car agencies so busy. I dont know whats going on, but the rental car business looks like its booming, gangbusters

Ryan is always the most help. everyday i call this man and he always assured me everything is good. he actually takes the time to listen to a situation and work with you on whatever it is. my grandpa has a hard time hearing and on his behalf Ryan accepts that and let’s me speak for my grandpa. he’s a wonderful employee. thank you so much for everything you do for us Ryan

I understand theres a pandemic going on but if you change my rental car pick up location I should be notified. Whats the point of reserving a full size car and not having one available? Ok youll up grade me to a 4 door pickup but what about the gas? I spent double what I expected (truck got 19.8 mpg). Did I mention I waited 90 minutes to get the truck! Ive used Enterprise a dozen times and this is the first bad experience Ive had. Hope its not a trend!!!

I understand that we are in a pandemic, but the level of service I have been receiving recently from Enterprises has been abysmal . Its undeserving of even one star. I have been required to wait out in the sun (90 degree) for up to an hour. They only have two people working on the rental side when there are over 20 people in line. They dont have a drop box for people returning cars so even people returning vehecles have to wait in the sun. The cars are never ready when you arrive, you have to wait for the car to be cleanup on top of waiting in line to be serviced.And that is if they have the car you have reserved sometimes they dont, which another issue within itself.My review pertains particularly to the Enterprise on Dunn road, Hazelwood MO

I frequent the Hazelwood,Mo branch. The entire staff in knowledgeable and friendly. Id like to personally acknowledge Jared and Will. Its always easy and no hassle, Im in and out quickly. Thanks guys!

The company did not have any cars available when I came in. I had to wait for over an hour to speak to a representative. Then, once we spoke to a representative and expressed the displeasure with the wait, he responded with “Yea I’ve been out in this heat all day too.” On the plus side, they were able to provide a free upgrade due to the lack of cars.

Great service.

Great customer service from all management that is on staff on 11/21/2020. @ 11:50am

If you want to deal with a professional lady who will work to find you the right vehicle, that would be Erica. Granted she has to work within limits imposed by dealer and finance companies, but she will do her best to find your options. Store is very clean and cars are usually in great condition.

Had a problem with the car not being complete clean. When I brought it up to the staff they took care of the problem. Great customer service at this location from everyone.

Terrible Customer service i called five times about getting into a car and was transfered to a lady named erica and she hung up in my face twice for no reason ! Their customer service is awful and they act like they dont want to answer the phone and help you buy a car i would not recommend this location to ANYONE !!!!!

Great people with wonderful customer service.

Ms. Cree is an asset to anyone who needs a car rental. I didnt have a correct debit card to use so not only did she drive me to the bank, but she so kindly waited until I had a one day debit card for their file! Like i said, she IS an asset and if u chose to go anywhere Cree isnt ur intelligence is lacking! Talk to Cree,and be wiser for it!!! Thanks a million Ms. Cree, Im so lucky to have met u!

Great experience

I was pleased with Enterprise. Everyone was friendly and very professional. The price of my rental was reasonable and was even able to get a extension hassle free over the phone. Overall awesome experience.

Maybe the worst rental experience I’ve ever had. Just terrible. One person getting people checked in. Line was constantly between 3-5 deep waiting outside in the hot sun. Would avoid this location.

They were friendly kind and courteous but it was a small issue and hopefully they do better next times with that.

Love this place, Im always satisfied with their great customer service.

Set up a reservation and when I got there, I was told they could not accept my debit card only a credit card. I offered my bank routing and account number as well as my other bank card, but because I did not have a credit card I was told I could not rent a car. I called corporate and was told it would be fine if I showed proof of address. So went back in and was told they would not. I called corporate again and asked if there were any exceptions for military personal and was told that I would get a call from the district manager. I never received a caller any other response from this location or corporate.

The service was great and fast did have a little misunderstanding but the employees worked to get it straight out and I was a happy customer

Just spent 10 minutes on hold to be hung up on Need to extend my rental for one day wish somebody would pick up the phone and communicate. If anyone is out there from enterprise please look up my rental you can see my name right here and if they could give me a call I could change this review from one star to Maybe 5 thanks again very annoying

Wonderful company, they were a life saver when I needed a rental to get my daughter from college. they were very polite and the wait was not long, and customer service was great. My rep Anna was great, and I loved her personality and her eagerness to make sure that I was satisfied with my rental and my rental experience. I will be definitely going back to that location on Dunn road, its close to my house, and I love the attention that everyone there gave me. I have 2 more reservations set up.

Fast and friendly service!

I simply love Enterprise Rent A Car services, the staff is very friendly, professional, and accommodating!!! They will pick you up and take you back home if you need for them to do so.... who else does that? They have a very wide selection of cars to choose from and their cars are reliable! Enterprise will even call you while you are on your trip to make sure you are happy with the car you have chosen!!! I am a repeat customer and will continue to be, their kind of customer service just keeps on bring me back!

I had to get a rental while my car is in the shop. The selection was poor. The girl gave me a Rogue. I noticed cat hair throughout the vehicle and she told me no pets. The car was dirty as well. I called and explained the situation and i only wanted a car. The guy on the phone precedes to tell me he has a jeep cherokee. He said there was a ford fusion and to come back up. The same girl who helped the first round tells about the jeep cherokee. What part of car did she not understand. I get in the ford and all you smell is marijuana and the car is filthy. I asked if she could clean the car and she said yes.they have a car wash there. All sh did was spray air freshener. The car still smells and the windows and cloudy with smoke and dirt. I will call tomorrow and go to a better location.

I needed a rent a car to get my transmission replaced

The people working here are all awesome! Treated me well and very fast response to everything they did.

The staff that operates the location on Dunn in Hazelwood is top notch! I rent from them a couple times a month. They serve as an awesome reminder of what great customer service feels like. Can’t speak highly enough of them!

Love enterprise, amazing service from every location I go to.

Definitely recommend with the efficiency and helpfulness in a stressful situation. Came in looking a hot mess and in shock from a wreck. Left with a fancy car (asking how to make it work because I’m not used to push starts), still looking a hot mess, and ready to continue on my trip in less then 15min.

We arrived on a Saturday around 4:30. The rental side closed at 6:00. Within 1 1/2 hours, they were able to run our credit, let us test drive the vehicle we were interested in, get us approved, paper work signed, and driving away in our new vehicle by 6:30. They were willing to stay past closing time to take care of us! Thanks so much. Nico was awesome!

The staff was fast & friendly. Will definitely patronize this business again.

I love renting from Enterprise , have been doing it for 15 years. I cant imagine renting my vehicles from any other company. They have been good to me.

Went for a test drive, Darrian was very knowledgeable about the various vehicles they have, he was very kind and courteous and had really great salesmanship for sure. Will definitely be returning to this location.

I was real pleased and satisfaction

I picked up my rental on Monday which was a pickup truck I never rented from this location but bc they were close to my home I decided too....But I was not satisfied due to the agent saying no smoking but my vehicle smelled like nothing but smoke also vehicle was white and visibly needed a car wash had all dead bugs on it which I mentioned to agent also the back of the pickup was very dirty and had wires and cameras I’m guessing from previous renter still in the back....I returned the truck that Saturday and I WOULD NEVER RENT FROM THIS LOCATION AGAIN BC ALAMO WOULD NEVER RENT OUT TRUCKS LIKE I RECEIVED FROM THEM...!!!!!!!!!

The service was great and prompt the staff had great customer service the car choices are good, clean, and did not reek of smoke.1/9/2020Will, Joey , Justin, Blake actually all of the gentlemen on the rental side are awesomeAlways professional and they make you want to keep doing business at this location...this has been my experience every time I go to this location...Thank you gentlemen.

I can’t put into words how kind, honest and sweet all the guys I spoke with were. From the moment I walked in until the driver dropped me off after using one of their rental vehicles. There is virtually no wait, they are always smiling!! Ps: my car was clean and it drove great

Good car rental. Call them and they will pick you as well as drop you at your place. Documents required are international driving permit and a credit card. Sometimes they insist on getting at least on of their insurance with the rental which almost double the rental cost but then it adds to safety at your end

Very bad experience i was approved for a car and they were rud very uncomfortable experience

The car wasnt clean and the drivers side window had a film on it that wouldnt come off

Enterprise is a great place to rent cars, the staff is very friendly and will do all they can to accommodate their customers.

Because they gave us wrong information about the terms of the rental and they had us wait in the rain

My rental smell like cigarettes have ride with the windows down ... The worst ever

I recently rented a vehicle from this Enterprise and was extremely pleased with the service. All the staff members went our of their way to welcome me and let me know they would be with me shortly. The actual rental process only took a few moments and I was on my way. Returning the car was equally efficient and I again was pleased with the great customer service provide by the staff.

I really enjoyed the experience of renting from this enterprise and the people there were so respectful so full of joy with a sense of humor, as well as helpful and have excellent customer service to make sure that their customers are satisfied fully. I look forward to renting from this enterprise if needed in the future and I would recommend anybody to this enterprise to receive the customer service that this company provides.

The counter agents were extremely nice and took good care of me. They knew i was renting for a business trip, and the branch manager called me a few hours after I got on the road to make sure the car met my needs. Overall it was a great experience. No complaints

I rent from here all the time, but every time I rent, the cars are nasty and dirty, I always have to have my SUV/car cleaned in the inside.

They picked me up at home in my rental vehicle. What a great idea. Pleasant, helpful, employees. Thanks Enterprise team.

I worked with Tyson and Rudy. They obtained my information in a quick professional manner without error. Such a pleasant surprise to have worked with young gentlemen. I believe his name was G he finished my visit with quality service.

We rented a car from this location for our family reunion last week. It was a little busy but we didnt wait long for our vehicle. The guy that usually helps us at the south kingshighway location helped us today at this location. Very good customer service, he detailed our car for us in his white shirt with no problem! We will definitely be back to this location

I had I great experience with each and every employee. I had someone different who picked me up and took me home. Great tripAll the employees held a good conversation no awkard feelings on any of the ride.

I worked with Mr. Nico Church who was professional, courteous and genuinely interested in my satisfaction. I found the car I wanted and the process to make it mine was quick, easy and painless! If Mr. Church is a reflection of your organization, and I believe that he is, I will without hesitation refer others and hope to once again be a future customer as well!

I made reservation online for a weeks rental no problems. Get price and they picked me up from my location. Everything just went smooth.

Natalie, Ron and Jeremy were all very nice, efficient and professional. It was a great experience.

The customer service was excellent!! Management and employees were very welcoming and attentive, they made sure everything was explained and even when I returned the vehicle they still had the same spirit of helping, which I definitely value that type of customer service. Kudos to the Dunn Road location!!!!!

The people were nice, but I sat here for a half an hour waiting because their computers were down. Had to get my wife to leave work to come pick me up because they couldnt write the info down and give me the car so I could go to work. Need to come up with a backup plan when technical problems happen. How long would I have ended up sitting here waiting for the computers? All day?