They dont know what theyre doing with PCs, and honestly dont have any parts in stock either. I asked them to fix my heat sink, and they took the still broken one, put it back in the rig, and didnt even try to screw it in; just left it hanging by a cord and some thermal paste.They were kind and didnt charge, but I WANTED to pay them for services which they apparently couldnt provide.

We bought a new receiver. They installed and hooked up laser disc, DVD along with the other stuff we have. My man is happy!!

I brought my Iphone 8 here to replace the battery and when I got it back the vibration functionality no longer worked on my phone. It was working fine prior to my visit. I was able to get my money back but they would not offer compensation to repair the damaged vibration on my phone. The fix would actually cost more than the battery replacement. I actually lost money bringing my phone for repair here. This really hurts me because Im no longer able to test any vibration functionality on my phone for IOS development for this device if not fixed. If you have any apple product I would recommend just bringing it somewhere else.

ZERO customer service! Went in with an appointment, the guy that was there didn’t seem to be wanting to help at all! He said he didn’t know anything about what could be done, we explained him what was going on and he acted like he didn’t cared. I usually have good things to say about best buy but this guy deserves to be home and not working “helping” people! Geek squad should be about helping customers, we didnt go there wanting to get the PC fixed for free but i guess they didn’t want our money.

The young gentleman that helped me was nice and courteous.I wish I could remember his name next time he worked at the Hawthorne store.

Made an appointment with them at 12:40 PM to get my iPhone XR looked at. I arrived at 12:20 PM When I got there, the associate told me they cannot support Apple products at this time and suggested I go to the other Best Buy location nearby. No problem. I asked him if he could transfer my appointment to that location for me since theres something wrong with their systems if they allow Apple appointments they cant support at his location. He said yes, but the closest appointment would be at 2:20 PM. I couldnt do it because I have to go back to work.Fix your appointment system with Apple, Geek Squad.

Great service throughout your store. Everyone offering to help me as I walk through your store.

Excellent Service a fair price, service persons were friendly, eager to offer additional tips.

Staff there is awesome

Took a Mac computer in to replace a hard drive and they did but when I took the computer home, the monitor wouldnt turn on, the fan was significantly louder than before I took it in, and the screen of the monitor was not completely closed all the way. Took it back in and they said that the wire to light up the screen was probably loose and that it would be fixed by the next day at the latest. Three days later and theres still no one assigned to the computer for a supposedly quick fix. It takes forever to get a hold of anyone on the phone and when I finally do get someone on the line, they offer nothing helpful and make more false promises of my computer being fixed by tomorrow at the latest.

Great and Satisfactory services you provide.

Dont waste your money!!!BEST BUYS BIGGEST SCAM.

Terrible. Put me on hold for 30 minutes twice. Never scheduled an appointment. Never gave me help with my stereo.

Braulio was awesome! Geek Squad rocks!! :)

No customer service available

Excellent service