My first time visiting this location. I was able to do what I wanted to, which was to have a personal interaction with the Z fold 3. The associates were very accommodating and patient because I kind of butted in on a sale.

Went into the att store to have my SIM card removed. The rep asked if I had 5g service which I didn’t. Upgraded my service as I was advised my billing would be $130. Upon getting an email to verify my recent upgrade,to my surprise the amt was $211.not 130. The rep was not interested in explaining that here were additional requirements which I had ask. These reps are only interested in getting a sale and lying too the customers. Which puts a bad taste in the customers month. And gives att a bad repetition.

Outstanding work John keep up the good work .John went over and beyond for me today I wish they had more employees like John. Thank you so much.

Staff not helpful, Only could tell us what stock they did not have. We left to go to Best Buy and got cell phone we wanted.

Terrance did a great job. He uncovered all of my needs and very knowledgeable. I got firstnet through him and im very satisfied with that service his customer service. Im a happy customer.

This has been the best customer service experience…..

David was AMAZING! He gave some of the best customer service I’ve received in a while. The store manager Herb even assisted us with my difficult account. Go there for all your phone and internet services.

Terrance was a great help. I rate him 5 stars!

Myranda was absolutely amazing and helpful. Thank you so much.

Awesome customer service in a very welcoming atmosphere. Herb and David were extremely helpful!

It was Awesome. He fixed MY FAVORITE PHONE in just a little while. And HE was VERY NICE n Helpful. KEEP HIM.

Von was great she exceeded my expectations

No 1 in the store knew what they were doing. I told the guy my chip didnt work, & unlike other AT&T stores that knew how to handle it, he did things that alerted my bank to send a fraud protection text & lock up my debit card. There were 2 other problems going on in the store, but that has nothing to do with me. I will never go back to that store. I will only go to the 1 that knows how to operate properly. Not that AT&T cares......

I would like to show my appreciation to Mr. Terrance who helped me with my phone problems. He took the time to assist me with unlocking my phone that was just frozen. He was patient, courteous and very very pleasant. I thank you for having such an incredible person as an employee. People like him make shopping or coming into the Manhattan store a pleasurable experience. Thank you Mr. Terrence!!!

Hope, the associate who assisted my fatherhood I & have I, was very knowledgeable, patient & kind. My father can be somewhat difficult for many to work with since his surgery for brain cancer. Hope, however, was very easygoing, didnt rush him, didnt mind repeating herself or explaining things to him. Bottom line, she has excellent people skills and is great person! I thank her for an excellent experience transferring service! My father is an AT&T retiree of 47 yrs & I joined his package. I look forward to the AT&T experience!

Christy was outstanding! She took a negative situation and turned it into a positive.

Terrance Bennett gave me great service !!!!

I had the pleasure of working with Lance on the purchase of two new iPhones. He was very knowledgeable of the product and educated us on maximizing the use of the devices for our needs. The most efficient associate I have ever dealt with at an AT&T store.

Melinda Gray Sales Rep 1831 Manhattan Blvd Harvey Louisiana was very professional, friendly, courteous and attentive to our needs.

Me and my husband have strayed away from carrier stores for a long time. When we walked into this store our whole experience changed. Lance went above and beyond for myself and my husband. He was very patient, answered all of our questions, had exceptional customer service, and he now has customers for life. Thank you again Lance

Extremely knowledgeable staff who works well as a team and Communicates!!!!

They need help. Be there for two hours and you still dont see nobody.

Christy Gordon was very professional, helpful and thorough. She made my time in the store a pleasant experience!

Upon a phone upgrade on two lines on my account, the sales person added a 5th line connected to nothing. Now I have invested about 20hrs between going back into the store and with ATT 800 line to try and have it removed. Only now I am being told I have to pay for it. Pay for a phone line I did not ask for! Oh but they sorry this happened. SCAMMING for Christmas to make sales quotas I guess. The time wasted is ridiculous. If only they were trained better. Customer since 1990 and this is the loyalty treatment!

I went into the AT&T Store located at 1831 Manhattan Blvd on September 12th and September 13th 2020. On the 12th my salesperson was a young man name Cy. He was very very patient with me. I have a tendency of being indecisive. I know I was driving him crazy but he constantly told me I was good and he was too. After going through the different phones, I purchased the iPhone 11. Cy went through the features of the phone as well. He showed remarkable professionalism. All I can say is AWESOME. On the 13th, my salesperson was a young lady name Christi. She too was just as AWESOME as Cy. I went back to check on accessories that Cy did tell me aboutbut of course I didn’t get any. I spoke with Christi about getting a 64G as oppose to the 128G. I don’t use the phone as much and wouldn’t need the 128G. Christi was very knowledgeable about all the products and showed patience as well with me, Ms. Indecisive. Her manager, Precious, was a sweetheart as well. These two ladies went through everything with me dealing with the upgrade process , the Firstnet Program, and my bill. I felt at home and very comfortable with Cy, Christi and Precious. They were truly a blessing to me. Kudos to them.

After many 1/2- 1 hour frustrating phone conversations with ATT customer service, i decided to go into the Manhattan store to see if someone could help me get my money off of a closed account that customer service had messed up. When i walked in I was greeted by a worker and she told me it would be a little wait, but I was willing to wait to get my problem fixed. After about 15 minutes a young man named Jose Siguenza came out and asked me how could he help. I explained to him what had happen and the numerous phone calls I had made to customer service and the issue never got resolved and I needed someone to find out what could be done. He did some research and found out what was going on and apologized that he had to contact the back office of customer service. Long story short, after 40 minutes on the phone with them, an incident was opened and should be completed in 48 hours. Jose, was very courteous, professional and apologized for all the inconvenience I had gone through with customer service. He is amazing customer service/sales person as I also had asked questions about another product and he knew the answers. He provided me great customer service and a great asset to ATT. Great job Jose!!! Thanks again for your help.

I needed to get my screen protector that they put on wrong fixed and they just make u wait even if there are available workers

My husband and I already have our cable and internet through AT&T and went in to switch from Sprint. We were greeted immediately and told someone would be with us soon. We werent even waiting five minutes when Nida came to help us. She was very kind, knowledgeable and patient with us and clearly explained our options. We were pleased with the plan and prices we were offered, which included insurance that we didnt currently have through Sprint. We were there after closing, it was taking too long to switch my photos over, so I went in the next day to complete this and was greeted with the same phenomenal customer service. Every single employee I made eye contact with said hello and asked if I was being helped. I was not only impressed by the customer service, but also by the communication and interaction between employees. Great customer service and people who genuinely seem to enjoy their job is a rare thing and we are excited to join AT&T wireless!

I had an outstanding experience at this store! Because Verizon’s service has been subpar, to include their supposedly top-notch service via their “Tech Coach” app, I sought switching to AT&T. Although Verizon boasts the best coverage (which is untrue in New Orleans), their in-store customer service is HORRIBLE. This particular AT&T store has a great vibe when you walk in. Every single person working there has a positive attitude and, to me, appears to enjoy working there and with each other. Their satisfaction with their jobs proved to transcend to their customers.I walked into the store to inquire about switching from Verizon to AT&T. Wesley greeted me so I asked him about their service plans and the process to switch. He was not only very friendly and professional, but extremely knowledgeable. He took his time to explain everything I asked and also told me about the FirstNet program I was eligible for. I ordered the iPhone 12 Pro, and then left the store to await its arrival. He handed me his card to call him before I head there and he’ll look out for me.My phone arrived and when I was ready to set it up, I called Wesley. I was running late because Hurricane Zeta caused the power to be knocked out in the city, including traffic lights, but the store was running on a generator! :-) He waited for me and took his time setting me up. I am now an AT&T customer and happy I made the switch! I asked for more business cards to hand to my colleagues.Bottom line is the reason I returned to the store was because of Wesley. His professionalism and high level of competence built my trust to make the switch. The fact that he patiently waited for me while I was stuck in traffic absolutely sealed the deal. I left the store with a better signal and faster performance in my phone AND saved money on my bill.I highly recommend this store. I highly recommend sticking with or switching to AT&T. I highly recommend working with Wesley! I actually noticed ALL of Wesley’s colleagues being super friendly and also spent quality time with their customers; therefore, expect great customer service no matter who you encounter at this store. 5 Stars, and then some.

My experience at the AT&T store in Marrero exceeded my expectations. I was immediately helped and the customer service was great!! All my questions was answered thoroughly and I was offered the best plan and product that fits my needs. The staff in whole was welcoming and helpful. I would recommend this location to anyone!!!

Awesome store, awesome employees, awesome products. Clean, very open store for social distancing. Proper measures are used. Overall great experience.

I was at the AT&T store on Manhattan Blvd in Harvey, LA, and Christy was my sales person. She was very knowledgeable and helpful with everything that I needed. She even went an extra mile and put my new screen protector, case, and the pop socket on my phone. It was very refreshing to have someone with excellent customer service and technical knowledge assisting me!

I got an Samsung A11 and it didnt work, wouldnt receive incoming calls. The phone is still under warranty. AT&T Chooses not to give me another phone. After I talked to their agent. So beware of AT&T and their warranty program....

Went In for a fairly simple issue. Hope was very confident in providing a resolution to my issue. She was patient and thorough. Ultimately she corrected the issue and showed me how to fix it in the future. I will definitely seek her out for all my needs going forward. Great service!

Customer service rep Wesley was very helpful and friendly helping me upgrade my phone!he even helped me save money on my account today! Store was super clean and everyone had masks on!

Mr. Terry was very professional and helpful. Thank you for having a professional employee like Mr. Terry at the Manhattan Branch.

This review has nothing to do with this store and everything to do with AT&T as a service provider in my neighborhood which is minutes away from this store. AT&T is ridiculously unreliable in my neighborhood. Constantly having dropped calls and cant send text messages etc. Their solution was to connect to WiFi. Which usually wont be a problem, but I have AT&T Wi-Fi, they only offer 25 mbps in my area. While everyone is up to date on fiber and fast internet we are stuck in the stone age. AT&T has disappointed my family and many others in the area. Its a shame to say that I might just have to switch providers if they continue to go down this horrible path. I refuse to fight someone to take my money. Like I said before its a shame because the store is great. The service is beyond mediocre.

Jose went out of his way to help us! He went up and beyond the call of duty! He was great! You need more employees working for AT&T like him!!

I had a great experience at your store. The representative was very helpful.I made a mistake and press the wrong number on my survey.I was very pleased with his knowledge and performance

Great experience. If u need help go see James. I came in to upgrade my phone but wanted up upgrading and lowering my bill after he looked at my account and notice u was eligible for a few discount that were being offered. Changing plans and adding the discounts took a while but James and Precious kept things funny and entertaining. Would recommend this location to anyone.

Daniel was very patient and attentive to my 91 year old aunt with setting up her flip phone.

Ashley was super nice and helpful. She really understands people and is perfect for her job. I truely enjoyed my experience.

Timothy Bryant. This is the guy you want to help you out. He was great. We went in for 1 specific thing, we left with multiple issues resolved and managed to save money about 4 different ways since we have multiple accounts for different services and multiple lines. We were going to come back to see him initially, but he managed to figure out a way to get us what we needed TODAY and called us back immediately and we turned right back around.Not only was he corteous, but he was also knowledgeable about his products, and he did whatever he needed to answer all of our questions. If you need help with anything AT&T related, this is your guy.OR if youre looking to switch from another service provider, this IS your guy.

The customer service was amazing, the staff incredibly knowledgable. A refreshing experience!

I want two Facebook back. Both are locked. .One picture of my dog and background wall is three dogs... Other Facebook shows that picture of me of my granddaughter in circle and background wall shows three dogs.. Pls fix it right. I am deaf.. I am not satisfied with AT&T. Apple store is closed due to Covid-19.. It doesn’t make sense..

Hope was friendly and informative. Awesome service!

My husband and I recently purchased new phones that were delivered to our home address. The first time we went to this AT&T store (it is the closest location) to have our phones formatted and data transferred,, we experienced bad customer service. The rep treated us like we had the plague. Not surprisingly, recurring issues with the phones prompted us to have to go back to the store today. This time, we were fortunate enough to have Christy Gordon as our support tech. In less than 30 minutes, she resolved our issues and provided helpful information. She was excellent and delivered top-notch customer service. Thanks Christy!

We were satisfied with the service provided here. I recommend Jose to anyone. He was awesome!

I have to acknowledge two Sales Consultants at the AT&T STORE located at 1831 Manhattan Blvd, Precious and Nida. These ladies went over and above with an ACT OF KINDNESS on Thursday, May 14, 2020. A package was delivered to your store by mistake, and Precious contacted me to inform me that they had it. (I was told that Nida found the package) My package was taken to the UPS STORE, where it should have been delivered. Im just so grateful that these 2 employees took the time to contact me to let me know. Their thoughtfulness and time was greatly appreciated. I showed my gratitude by surprising them with some gifts 🎁. Thank you ladies!!! Continue to be helpful and kind! The world 🌎 needs more of this today! They made me feel SPECIAL!!

When I intitially went to AT&T to switch providers from boost to AT&T and get the new iPhone 12.Lady said I would get $350 for trade in on my iPhone 6s. When I went other day to trade it in the only gave me $20 for it. If I wouldve known that from the beginning I would have never switched over to pay almost full price on it.

Amazing service! Our saleswoman, Christy, was awesome! I recommend asking for her! She was very helpful and great person to speak with!

Lance was absolutely amazing. He was able to assist me with making changes to my UVerse service...when two other reps on the phone could not assist. He was very pleasant and patient. Great rep. He doesnt know it yet, but hes my new go to guy.😁😁

Kenyetta was a very nice person and she had good costumer service she did a very nice job and she informed me on everything about my phone thank you and I would let my family and friends know to come

I went in today to have my phone changed to 5G. I was told 5G is not available in this area. I called at&t and guess what.... it’s available. The store did not want to take the time to help me setup the 5G service.

Will was very helpful in resolving a major problems I had with billing and customer service (611). He was able to find solutions for my issues and was instrumental in my decision to continue my service with AT&T. This just proves that even through bad experiences, excellent employees can make a difference. Thanks for all your help!

SLOW SERVICE ! AND DO NOT KNOW THEY OWN POLICY

Quick service. Friendly staff.

Jose was awesome I actually called on the phone I traveled from New Orleans East & I had been to two att store before contacting him and they were very rude & didnt help at all..I walked in and he help me with all my needs within less than 15 minutes I was in & out I appreciate his help & would travel to that store again I work next door to att & would not go in there I would travel to Manhattan Boulevard anything for his service

Ravinne is what I call a person that goes far and beyond the call of duty. I went there because my mom’s phone was not working properly. Not only did she solve the problem, she also gave me the solution on how to fix it if it happens again. After talking with her for a while I started asking questions about a new phone for my husband ( which I ended up buying) and a good protected case for it ( which I bought also). When I left there I was VERY pleased with the service she provided. Hats off to the Employees that works at that location. They got everyone in and out very quickly.

Was greeted upon entry, doesnt seem like the gentleman was helpful as he Could have been.

I had a wonderful experience at the retail store. During these crazy times, I felt very safe with the curbside assistance. Everyone here was very knowledgeable, friendly, personable, and compassionate about the entire experience! If I could give my experience a theme, it would be Hakuna Matata, because I had no worries! Customer service needs to be modeled after this place all across the world!

Had the pleasure of speaking with Kenyetta at AT&T in Harvey, La. on 11/21/19 and was provided with so much valuable information regarding my wireless service. She was pleasant, patient, and extremely knowledgeable. I have been a customer of AT&T for many years and really appreciated the attention I was shown. Hats off to AT& T for hiring such winners.Kathy WilliamsHarvey Louisiana

Great and fast service .... did the pickup and was ready and set up even the number was done and completed

I was helped by Nida at the Manhattan Blvd location and she was very nice and polite she helped me with everything I was looking for! great customer service from beginning to end made me feel comfortable!

My experience here was not a good one. I have been in three times now and waited for at least two to three hours each time. The customer service this last time was horrible. A little kindness goes a long way and whatever was so funny on your phone is not as important as the customer you are supposed to be helping.

*CUSTOMER BEWARE* This place is nothing but a SCAM! I signed a contract with these people for one price yet here they are charging me double what I was told my ongoing bill would be, they put an extra phone on my service which I do not have. Plus I have gone in 4 TIMES! 4 to which I get the same results, They will not change my plan nor have they even removed the extra number I’m being billed for and do not even own! SCAM! SCAM! SCAM!

I was excited when I first walk in at&t cell place where MS .NIDA PRECIOUS AND CHRISTEN HOW THEY REALLY HANDLE CUSTOMER SERVICE SO EXTREMELY WELL I WILL RECOMMEND MY FRIENDS TO THEM ANYTIME NIDA WAS MY SALESPERSON. SO THESE LADIES DESERVE A REWARD

My first time visiting this location & I got amazing service. As soon as I walked in the rep immediately acknowledged me & wasted no time helping me find what I was looking for. Really good service!

Sales rep Kiandra was very helpful and professional. I got my devices quick and fast as she also set them up for me. I’d definitely go back to the Manhattan store for any of my cellular needs.

Excellent customer service! Thank you, Nida, for your great service today. She went above & beyond to ensure that we got what we came for. She also made sure we are saving money by bundling our services (they were not bundled for almost 3 yrs).

Very friendly customer service. We went to upgrade our phones and get new Apple Watch. The lady that helped us was very helpful and patient. Me and my girl had an ease of mind after all was said and done.

Came in to fix a problem with my iPhone cause my service had been cut off for some reason I walked in and Got paired up with Ezra he was a cool dude, very friendly, and knowledgeable in his work he got my phone up and running in no time flat and had me walking out happy definitely have this man take care of you if you can

I would like to thank Ms Kiandra for all of the help. She was amazing and very friendly. She made the whole process very pleasant.

Staff were great and very understanding. Although at&t as a whole is questionable

Nida is so kind, extremely helpful, and went above and beyond to give great customer service. She is great for this store. I appreciate all of her help. #kindness

We were longtime Cox customers, and after they continued to increase our bill, we decided to look into switching to AT&T U-Verse. I went into the Manhattan Store and Jenny helped us. I can’t say enough how thankful I am for Jenny. She helped walk us through the process and suggested the best package for us, which was comparable to what we were getting with Cox. She set us up, and even texted me when we were expecting our technician. We paid extra for the HBO shows, and they weren’t coming through. I texted her and she immediately had it added to our box. Great customer service! Can’t thank her enough! She really cares about her customers and making sure we are happy with their service and product.

Cy was super helpful and overall a friendly, nice Consultant. He saved us about $100 on our monthly bill by reviewing our current plan and making a recommendation. Thanks Cyril!

AT&T Mobility Corporation 1831 Manhattan Blvd Ste.G Harvey La 70058 . Mr. Wesley Allen that works there has worked on my phone several times and did an excellent job . Today I had a problem with my hearing aids pairing with my phone some one else tried to pair it first and couldnt do it .I saw Mr. Wesley I talked to him he said he could do it and he sure did it and it didnt take him long at all . I would like to say that Mr. Wesley Allen is valuable employee he knows his job very well .

Keandra(sp?) was very friendly in helping my visually impaired friend get the phone and service he needed. We were in and out in no time.

I am beyond please with Christy’s customer service!! She was very knowledgeable and I immediately received the help I needed. From activating my new phone to choosing and setting up phone accessories. Thank you Christy!!

The customer service was really bad there was a lack of them and people were just going in there and they were nobody was taking care of them like I said it was just a lack of personnel

Jenny is an asset to your business. I have been self employed for over 43 years and I would absolutely hire her in a heartbeat.

Im new to AT&T...Just switched over carriers and Timm at your Harvey, La store was awesome!!! Pleasant attitude and very knowledgeable. Didnt rush me into making decisions. Shout out to the manager (Sedgewick) for his expertise & assistance as well.Hopefully I remain a happy camper.

Nida was great! Very professional and sweet. Really helped me explore my needs and options.

I didnt have my bill with my account number to use the kiosk machine so I ask the manager to help,I wanted a good 20 minutes or so cause my information wasnt pulling up on her device ,she was ready to go to lunch talking to her employees, but it got done just a wait till, service was very poor

My partner and I just moved into a new construction apartment complex and finding a Internet/TV service that could install ASAP was a headache, but Jenny Milner hooked us up with a great deal and was able to get our stuff installed with no issue. 10/10 recommend!

Sed is the best at what he does. Yunelly has a great staff especially the guy TIMM his energy level is serious. They are very patient at this store.

Followed CDC and state guidelines and it didn’t take long to do what I had to take care of at the AT&T Store on Manhattan Blvd. Louisiana.

I still have an ongoing issue with AT&T and their insurance partner Asurion, however, after 10+ phone calls I went into a store in hopes that a human would actually care enough to actually help me....I was lucky enough to get Jose and Yunelly who went above and beyond. We werent actually able to get my issue resolved because its beyond the scope of anything the corporate store could fix but I was so impressed by their dedication and empathy that I will ultimately stay an AT&T customer. Hopefully they put my on a path to get my issue resolved finally with the fraud department and Asurion CEO office. THANK YOU AGAIN! I will always use this store for my AT&T needs.

I WENT TO THIS ATT STORE, BECAUSE I GOT LOCKED OUT OF MY PHONE, AND NOW IT IS DISABLED. I WAS HOPING FOR SOME FRIENDLY HELPFUL ADVICE, BECAUSE ALL OF THE APPLE STORES ARE CLOSED, AND I HAVE HAD MY PHONE FOR LESS THAN A MONTH. THE GIRL WHO HELPED ME BASICALLY TOLD ME INSURANC E WOULDNT HELP, AND THERE WAS NOTHING I COULD DO. SO I WASTED 50 DOLLARS ON A CHEAP PHONE JUST TO USE MY NUMBER. AFTER LOGGING IN ONLINE FOR THE FIRST TIME, I INQUIRED WITH ASURION AND WAS ABLE TO ORDER A PHONE IN LESS THAN 10 MINUTES WITH THE MALFUNCTION/NOT WORKING PROPERLY OPTION. IT WOULD BE HELPFUL IF THE STORE EMPLOYEES WOULD SPEND A BIT OF TIME LISTENING AND ASSISTING RATHER THAN JUST SE;LLING PHONES.

They give you all the help you n.v eed.

Makayla Duncan was the nicest, helpful, & patient employee working there. I only will ask & see her for anything I need at AT&T for now on. She needs to be promoted to Store Manager immediately. She holds that store down better than anybody else.

Very Professional Worker And Very Knowledgeable

Ravvine provided excellent customer service, made sure i got what i came for and answered all my questions thoroughly, I truly left satisfied.

Time was fine and the guy was in training, but had an experienced salesman showing him the way. However, I paid $30 to have a privacy screen protector put on only to have 5+ bubbles on my screen. Ill do it myself cause apparently when the customer says there are bubbles, there arent any at this store. Denied.

I bought a new IPhone 11 this week on Dec 16 I was given superior service by an Employee named Nida she knew all the answers I needed for all my questions she set up my phone completely and offered to help me at anytime I needed to come by there .. she should bd recognized as an outstanding Employee by AT&T.. all the staff were friendly as well great service Nida you represented your company well

Nida was super patient and helpful!! I deal with a lot of different at&ts and encounter many representatives but this was by far my most pleasant experience because of her.

NidaShe was so patient and knowledgeable.Very good experience at AT&T.Would recommend her to a friend.

Makayla made my experience at AT&T so amazing! She was really efficient and satisfied all my request and needs for my visit! I recommend this location and her personally for all my AT&T needs! Thank you Makayla!

I contacted Sales Consultant Ravinne Washington about a month or so ago because my wifes phone was on its last leg and to get information about AT&Ts program for First Responders.In the meantime, I spoke with Consultants from other providers about their service plans, pricing, equipment and plans for First Responders, but they either didnt return calls or didnt have a plan that my wife and I felt comfortable with.In the end, the other providers didnt have the experience, service plans, prices for equipment or established track record that AT&T has and I called Ravinne to make the switch from the provider that we had been with since 1988.Ravinne is professional, courteous, patient and knowledgable about the equipment and services available for anyone needing wireless and/or home and business communications.She took the time to explain each plan (I needed a specific plan for First Responders and my didnt), the individual contracts, costs associated with each, the procedures for transferring information from the old devices to the new and answered any questions that we had.The following day, after transferring information, etc from my old device, I discovered that I had two Contacts icons and one contained four different lists of my contacts in different forms.I left a call for help, and Ravinne responded on the next business day.SERVICE AFTER THE SALE! Ya cant beat dat!