Drivers window is too slow. One teller servicing drive through. Unacceptable

Jennifer is the saving grace, and seemingly only competent person i was able to deal with at this location. Upon walking in, I was “greeted” (read: noticeably inconveniencing) an unpleasant teller. I wish I could have gotten her name, because she should NOT be in customer service. Once she decided she did not want to do a basic job function (deposit a third party check into my capital one account) (which Jennifer kindly handled just 3 hours before) -I then waited to speak to the laughable excuse of a branch ambassador, Melissa. She made up a company policy (literally made it up- called corporate to confirm this) to just, inconvenience a long time customer in good standing (I can only assume?) and then asked me a series of wildly personal questions that had nothing to do with my transaction.It almost seemed like a personal vendetta. How am I supposed to trust people like this with my finances?Anyway, sweet and wonderful Jennifer ended up correcting her boss and fellow teller’s errors by DOING HER JOB! Kindly, professional, and warmly. I’m not sure why there is so much inconsistency, but as long as they have people like Melissa running the show, I see this trend unfortunately continuing. Melissa then notified me that she “reversed” my already deposited check into my account. Something she doesn’t have the power or authority to do! How can someone who is a brand ambassador let her emotions get the best of her, so far as to yell and lie to a customer about false authority?Why would you intentionally make a customer have a nervous breakdown for merely trying to bank? Something was SO off and fishy about the whole exchange. I will be closing my account with capital one due to this insulting experience. I just wish I could take Jennifer with me!

Once Again! Above and beyond award goes to Manager Kim, Jennifer and a special award to Angela, for Amazing customer service and a great experience of Above and Beyond. You guys make me feel at home, thank you!

Came in to the branch with a simple question of why the payment I made wasnt showing in my account balance but the funds were withdrawn from my other account. Was given a customer service number to call. Here comes the wait haha

My mom and I were going to pay bills for their credit card.

I love this bank, Sabrina is the best rep there! I love her, give her a raise she deserves some kind of recognition.. She always makes eye contact with you and will stop in the middle of whatever she is doing to tend to you. Unlike some other reps I have encountered at this location. I will always and forever love Capital One unless something bad erupts.

Making a withdrawal the teller ask if I was going to make a credit card payment. The teller took some of the money I was withdawing and applied to the credit card. I did not instruct her to do that. The teller told me I had to do another withdrawal slip.

One, Website says their drive through is open 8:30 it’s 8:45 and no one has come to the window yet. Still waiting on my debit card.Capitol One360 did not protect me when Apple charged me for a iPhone 8plus replacement I never received.it wiped out my account.

I called Capital One Manhattan Branch because my ATM card was retrieved in the machine. I spoke with someone named Angela who said I will have to speak with customer service and she transferred me,I WAS ON HOLD FOR 40 MINUTES AND COUNTING, IM STILL WAITING!!!NOT SURE WHO TO BLAME????I GUESS MYSELF FOR HOLDING THAT LONG!I will snapshot my time for anyone who cares to follow up.Very Dissatisfied Customer

They need a professional manager that could tell them actually how to work, they talking togather chating ,making coffe ,laughing , doing everything but helping customers, even if you called a manger you will be treated badly , so unprofessional.

Great friendly service and very fast. Love this location

The worst customer service in the worst bank

I was highly offended by the you lady with the glasses and long hair there was a card that was not mine but in my possesion if i was into any Criminal activity ehich im not i could have easily cleaned up the misunderstanding with a simple lie..after i made my payment to re-open my account she started to tell me i needed additional identification that i know i didnt need neither did she simply because of that incident..went to another Branch not far from her and was told i shouldnt need that particular info period..they will be hearing from after that..thats wrong and i personally felt it was racial profiling

Drive thru ATM and service windows move quickly and effectively. Usually busy during rush hour for lunch or when bills are due the first of the month.

Love the tellers so professional and friendly

I’ve been waiting , and there’s no one helping me !! I asked for the guy that’s trying to help me they said he’s coming back like 30min ago

Very bad customer service

Very bad customer service