The best auto repair place to exist!

I Called and asked if they had certain tires in stocks. Employee supposedly checked and told me had them. Then after I got there they discovered that they didnt have them. When I asked if they would be getting any in all I got was a shrug and I dont know.

No one helped me. I left because one one was in the area to help.waited 15 minutes

Hard to get service to the counter person was not friendly

NEVER AGAIN will I go to the Hartselle WM Automotive center. The WM store itself is good, but the automotive center is pitiful. On Friday, 6-7-19 I was the first one there to have four tires mounted that I ordered from WM online, checked in in quickly and the tire guy was quick to start but ran into a problem that I had to resolve later that day - not his fault. BUT I went back the next day, Saturday, and was the second car in line at 6:55 AM. The two guys from Friday werent there unfortunately. A guy raises one of the garage doors about 7:15 (they open at 7:00). The car in front of me had two tires replaced. I had four tires replaced. They finished with me at 10:30. IT TOOK THEM 3.5 HOURS TO MOUNT 6 TIRES!!! One guy started the job, the service manager showed up later and helped, then a third guy came in at 10:00. So at one point three guys were working on my car and it still took 1.5 to mount my four tires. Its like they were having a contest to see how long a simple job would take. I may go to a different WM auto center, but never this one again. Or I may order tires from WM but mount them elsewhere.

Went to get oil change this morning. 30-40 estimated wait: ok. Waited for 30 minutes to be told they couldnt change my oil. I can understand that they cant take responsibility for damage cause by non standard parts currently on the vehicle and refused to service. But they didnt mention my oil was so low that it didnt even touch the stick. I had to go back in and buy some and pour in myself in the auto parking lot.

Worst Walmart Auto Center for customer service. They are always very busy. But, are never in a hurry she gets the job done. It took four hours for them to even look at my car. they then told me it would be at least another hour because the only person that could work on tires was on break and the job would take him 30 minutes once he returned. I was irate and that manager on duty was not concerned. I took my business to a different Walmart and was in and out in 20 minutes. Understaffed and desperately in need of retraining current staff

Dont go here. These arent real mechanics. They watch videos in the back office for their training. They have a high rate of incidents which is hard to believe since they reject almost all tire repair work and really only do the most basic of car maitenance. The prices are good but the price you pay in the long run just doesnt make it worth it. At least find someone who was trained on actual cars not a computer screen.

They were very polite and had finished my oil change in 20 minutes. Charlie Pol is very knowledgeable about her job and makes you feel very welcomed and very appreciative for your business. Jeffery, Anthony and Virgil did an excellent job.Completely different from the service that I received at Moulton Walmart previously. I will be buying my tires and having my oil changed at the Hartselle store only in the future.

I recommend going to Decatur for this service from Walmart.

Would give a 0 if possible. 4 hours to change a set of tires. Would advise to go somewhere else if possible

Waited 4 hours for a tire rotation and balance when there was only one car in front of me, and they were having the same thing done.

After waiting 2 hours for an oil change the man walks out and said he busted our oil filter and he doesnt know how hes going to get it off. Overall horrible service I would recommend going across the street and paying an extra 15 dollars

They didnt do anything i asked. When i left there . I had a flat wire hanging out of my tire. They marked on the INSPECTION sheet was marked they were ok. My flat was a half a block away due to wire showing in the tire.

Awful experience... they take hours even when they have no customers. Took 2 hours to get a simple oil change, another hour for 2 tires. The customer service is horrible, the work is awful, the people are terrible, just do yourself a favor and go somewhere else... anywhere else.

Very badcustomer service write it over 30 minutes to see about getting a price on a set of tires and then they dwasnt knowledgeable about the tires that they were selling.

Went to get an oil change 7:55 am nobody is in the bay. Took the guy about 15 minutes to walk out to tell me it’s an hour wait.

Dont go within 2 hours of closing because theyll come up with any excuse to turn you away

Waited over four hours for a tire rotation, was told the wait was only an hour and a half but three hours later they had not even started

The absolute slowest service center Ive been to. If you get all terrain tries ballanced here you can expect to need them rebalanced the next day.

Got a new set of tires. Had me in and out in about an hour.

They take to long and arent to friendly sometimes depending on the people working

Great service!

Continually get poor service at this location.