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Verizon Authorized Retailer - TCC
618 N Commercial St, Harrisburg, IL 62946, United States
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Comments
Ki
Review №1

My experience today was wonderful !! Nikki was so helpful with the greatest personality, she made things easy to understand , help me change my service provider over to Verizon, helped me pick out a great phone a case to go with it . There was a little wait but not long , and while I waited I couldnt help but listen while she dealt with other customers, the patients and charm and personality, the way she treated all of her costumers , just wow !!! What an employee yall have . I usually dont take the time to do surveys, as a single parent, my time is very limited .. although with customer service like that , I had to make time ! 5starts A+

Gl
Review №2

Kobe and Nikki were fantastic, we really appreciate their hard work and kindness.

Pa
Review №3

Nikki was wonderful today with my new phone thank you!

Ma
Review №4

I have been dealing with a different verizon store for many many years… came in to your Harrisburg, IL store with an issue I’ve had for 3 months and Amber had it fixed in 5 mins! This store absolutely has my business from this point on

Da
Review №5

Nikki helped me so much by setting up my warranty claim phone ty so much this store is always so helpful!

Pa
Review №6

Nikki setup my phone and made sure everything was working thank you so much.

Ro
Review №7

Amber made my experience there stress free and even paired my phone to my truck. A real sweetheart that one

Ji
Review №8

Eric was amazingly helpful and very knowledgeable. Harrisburg store gets my vote and my business.

Te
Review №9

Nikki did a great job got my new phone set it up transfure all I needed. I be going back to Harrisburg for now on not evansville

Ab
Review №10

My visit at the Harrisburg Verizon Store was absolutely amazing today. Mary was such an amazing person to help me through the switch of companies to new phones and better service. High five to her!! Pew! Pew!!

Se
Review №11

Nikki done a great job on setting up my account and my phone Im happy with my service today!

La
Review №12

Nikki and Kim could not have been more helpful to me. Im so happy that there are people out there that care about really helping people. Every question was answered with expertise and care. If I ever have any issues with my device or account I will gladly return to see the woman at TCC Verizon in Harrisburg, IL

Gr
Review №13

Nikki got me in New phone and set everything up for me! I was so scared to do this because the process is usually very hard but she made it so easy on me and done everything I needed. Thanks 😊

Ro
Review №14

Amber got me all set up with a new phone. Super helpful and nice

Ro
Review №15

Purchased a new phone from Amber. She was a great help to me

Sa
Review №16

Amber helped my father tremendously whenever another store could not. Will recommend her to anyone I know with phone troubles in the future. Knowledgeable and kind are words I would use to describe her

Sh
Review №17

Went in and was out had a very pleasant experience and My Representative at this location was very very helpful. Thank you ☺️!

he
Review №18

Had a great experience, thanks to Mary for helping find the best phone. Very fast set up and had no trouble with switching providers. Very happy with our switch to Verizon.

Br
Review №19

Amber is the BEST! Shes helped my family and i several times. Shes always very helpful and easy to talk to.

Ja
Review №20

Mary is the absolute best to work with! Love her!!

Pa
Review №21

The 2 ladies working were so nice and helpful!

Ro
Review №22

Nikki was awesome and went above thank you

Th
Review №23

Mary did an amazing job

An
Review №24

Nikki was so helpful thank you so much

Li
Review №25

Nikki at the Harrisburg, Illinois TCC did a great job, she was very knowledgeable and very friendly, thanks for the good job on his phone

Pa
Review №26

Omg Mary is the best. She gave us the best deal and found all the best discounts for us to make our bill cheaper ....love her best customer service ever....

Aa
Review №27

Mary Bolte is the BEST rep EVER! 10/10 would definitely go back to her

Ro
Review №28

Nikki f is great she was here alone and still managed to deal with everyone here and there was a lot of people waiting!

Bo
Review №29

Mary did an amazing job! I love the Harrisburg store.

Mi
Review №30

Nice people, good service. I wouldnt want to do their job. I hate setting up devices. They did it all for me. No stress.

Em
Review №31

Was in the store twice, had several questions, Nikki and Mary were very knowledgeable and answered all my questions!! Today when I purchased a new phone and upgraded existing plan, Nikki was over the top! Took extra time to call customer service and fix a problem that she did not cause! Again thank you Nikki, great to shop hometown!!!

Ja
Review №32

Eric was super helpful and very satifactory

Su
Review №33

Great service from Mary today; she got new phone set up, informed me of some deals and set up blue tooth in my car! Awesome service!

Se
Review №34

Mom and I came in today contemplating upgrading our phones with lots of questions on what the best deal for us would be. Kimberly was amazingly helpful the minute we walked through the door and answered every question I had before I even had to ask. She got us the best deal and quickly set us up with our new phones. Best experience! Kimberly is a wonderful asset as well as a wonderful person. Thanks so much!

Ka
Review №35

Great service from all the girls there!

De
Review №36

I came to Verizon TCC in Harrisburg to get a phone upgrade. The service was exceptional. Nikki Fly answered my questions and helped me make the best choice for my circumstances. I never felt pushed to make a particular purchase, which will bring me back again for my future Verizon purchases. All of the staff is helpful. I was impressed with the genuine patience they had for their customers.

It
Review №37

The lady that helped me was awesome and got me all taken care of 😁

St
Review №38

Nikki went above and beyond for us! The whole crew there is very personable and caring to their customers and that is so good to see nowadays because of all the hatred in this world I’ll give them a tannin they did fantastic with me and my daughter you are welcome to contact me at anytime should you wanna know anymore thank you very much God bless and have a great day

Sh
Review №39

Service was awesome today.. activated new replacement phone and purchased new flip phone for husband and new Samsung Galaxy A71 5 G for myself. The girls were very patient and helpful !

Sh
Review №40

I stopped in store today and bought an Apple Watch and made changes to my plan. A sales rep named Kirsten helped me. She was the best! She was super friendly and helpful. I would highly recommend her if you have any phone needs.

Ti
Review №41

Was there Friday got a new phone Kimberly was my sales person and she was amazing helped in every way she could I definitely give them 5 stars 🌟

La
Review №42

Amber was excellent!

Pa
Review №43

Went in today and Nikki was so helpful. I did not expect her to help with my pictures but she did and got me into a new phone quickly.

Je
Review №44

Amber was very helpful and patient. Unlike some other Verizon stores, she transferred our information over to the new phone which was greatly appreciated!!!

Ki
Review №45

Kimberly helped me out alot. Thank you

Gr
Review №46

I was fortunate to get Niki to help activate and transfer everything to my new phone.Harrisburg facility is always packed and busy busy But she is always so polite and very knowledgeable.

Ka
Review №47

Mary Bolte is the most pleasant and helpful worker! Everyone should go see her!

Ri
Review №48

Kimberly was my sales person when I bought my new phone.she was great at helping me.i give her a 5 star.

Ki
Review №49

Mary at Harrisburg Verizon is a awesome person. Very friendly and takes time to help you.

Vi
Review №50

Always helpful and the store is very clean. All the staff are very nice. Thank you

Sh
Review №51

Nikki helped get me and my husband both new phones and made sure everything was switched this store is definitely worth going to ask for Nikki she will help you not stress about a new phone

Be
Review №52

Great service today. Kimberly took good care of me. Thanks!

Jo
Review №53

Nicki F. was extremely helpful and very nice. All the girls working made us feel at ease and were overall very warm and welcoming. :)

He
Review №54

Exceptional great service. MaryElizabeth was great in explaining the use of my new phone. Thanks verizon

Br
Review №55

Mary is awesome! She is the best when its come to customer service.

Ba
Review №56

If you need a new phone go see Amber! She knows her stuff

Wi
Review №57

Both stores in this area are great.. thank you for helping me

Ca
Review №58

Id give the girls at Harrisburg 6 out of 5 stars. Thank you Kim and Nikki...

Te
Review №59

Kimberly helped me fix Yahoo account! Thank you

Ba
Review №60

Nikki Fly was awesome she worked super hard to transfer over my phone and made sure I got everything including my photos thanks so much!

Su
Review №61

Kim was extremely courteous and helpful!!

St
Review №62

Nikki was awesome!

Am
Review №63

Very good store amber helped me

Gl
Review №64

It was worth wait because they were so busy but Kimberly helped me so much and got everything moved to my new phone without any problem. Fantastic attitude and smile made the wait so much better!! Geat place to shop!

E.
Review №65

Excellent service! Workers are professional and friendly

Am
Review №66

Nikki F at Harrisburg Illinois TCC Verizon store was amazing!! Helped me with all my questions!!

Lo
Review №67

I am so impressed with the team here. I called to see if I could upgrade my 81 year old dads phone and Mary quickly took my info, told me my options and offered to help us get through the process quickly. When I arrived, she had the phone options ready for me to see and talked me through the prices.. she so quickly swapped out the phones, patiently explained it all to my dad and made sure his data and apps and bluetooth were all working before we left. They really gave us a great customer experience and handled a fairly large number of customers as we went through the upgrade process.. thr true A team! We will definitely be back!

Da
Review №68

Mary did a great job setting my new watch up and made sure I understood everything before I left. I would highly recommend Mary!!!

Ai
Review №69

Very nice customer service and very helpful!

Le
Review №70

Mary was amazing! Helpful and knowledgeable! Wonderful experience!!

Su
Review №71

Nikki Fly was awesome she worked well with everyone and she made this so easy!

Li
Review №72

Great service. Went the extra mile.

De
Review №73

Rude ignorant people that did not know what they were doing , and they take down there bad feedback

Ch
Review №74

Ive been using this store for about 5 years and absolutely love it! I drive an hour just to go to this store and wouldnt consider going to any other one! You can feel the friendly atmosphere as soon as you walk in and the workers actually care about the customers. I absolutely love going to this store when I need help with my phone!

Jo
Review №75

Came over and I was down an out without a phone and now Im leaving impressed with the customer service and care given by Nikki she went above and beyond for me thanks again

Je
Review №76

Awesome help from Nikki! Great store TCC

Ma
Review №77

Nikki was very patient and diligent! She helped us out!

Ka
Review №78

Amber was very helpful

Th
Review №79

The service was terrific. Our agent, Chris, was knowledgeable and courteous. He made helpful recommendations, suggested ways to save money and handled our transactions expeditiously. Would highly recommend this store and in particular, Chris.

Lo
Review №80

Kimberly was great and helped me not only get a new phone but saved me some bucks too

Ke
Review №81

Went in today with several questions on upgrading my iPhone. All questions were thoroughly answered and I upgraded. Mary was fantastic on walking me through everything and setting up my phone!

St
Review №82

This chick is amazing!!! Give her a raise :) Could not have asked for better service! Warm, friendly, and very knowledgeable!!!!

Su
Review №83

The staff was very helpful and knowledgeable. Also patient with a senior citizen like myself.Nikki even walked me through the process of pairing my new cell with my truck.

De
Review №84

I want to tell you that the store here in Harrisburg il has a number one staff in my book. Great service every time.

Am
Review №85

Ive now got unlimited data! AND it costs less than what I was paying. Wish I had this before I went to Texas.My hum now works like its supposed to work.

T
Review №86

Mary did an amazing job

Br
Review №87

Kimberly helped us curb side. GREAT JOB!! THANK YOU!

Mo
Review №88

The people that work here Mary and Nicki are very polite very patient with a elderly lady like me that didnt go to college. I really appreciate all that they do for me. I may get a room here considering all the time Im in here for help!

Ra
Review №89

Nikki stayed over just to make sure my phone was transferred! I am glad this store is here!

Ro
Review №90

Great, friendly, as well as knowledgeable service. The staff proficient at problem solving and can get you to were you need to be.

Ju
Review №91

Id give Kimberly a 7 star rating ...thanks

Ge
Review №92

Outstanding, Friendly, knowledgeable and great service. Nicki W was wonderful excellent job.

Da
Review №93

Was very helpful kind she did a great job very helpful .Mary love to come back

Br
Review №94

Nikki made everything so easy and helped switch my stuff thanks for helping!

Ma
Review №95

Very satisfied customer.. Kimberly helped me set up my prepaid phone

Br
Review №96

I love this business and the workers are excellent 👏

Ju
Review №97

Nikki Fly was awesome at helping me return my phone! Thanks for being patient!

Pa
Review №98

Absolutely loved Nicki! She was very helpful and explained things to help us fix our service. Went the extra mile and all! Thank you Nicki!!

Pa
Review №99

Nikki at Harrisburg store was very excellent, professional,knowledgable in helping us with our situationShe was greatLyle Bradley

Ca
Review №100

Mary was great at Harrisburg she was very informative and a pleasure to work with I would advise anybody that had any phone problems to go to her because she is so smart

Information
13 Photos
100 Comments
4.7 Rating
  • Address:618 N Commercial St, Harrisburg, IL 62946, United States
  • Site:https://locations.tccrocks.com/il/harrisburg/618-n-commercial.html?y_source=1_MzIzMjE5Ni03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 618-253-4800
Categories
  • Internet service provider
  • Electronics store
  • Cell phone store
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:11am–5pm
  • Sunday:10am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Offerings
  • Repair services:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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