Hello... I am a long time member of Christian Financial Credit Union, I am honestly disappointed with how my problem was resolved today, actually it wasnt resolved. I am not sure how you are training people in your collections department but you guys need to teach them proper customer service. I called in with a problem 3 times this morning with my loan and questions regarding my overdraft, Asked to speak with a Supervisor and no one ever contacted me back. The fact that the representative I was speaking with showed no type of understanding, or would not even let me get out a sentence really is crazy to me. You guys are just hiring anyone huh?? The fact that its Labor Day weekend and nobody had any care in the world to follow up with me looks super bad. The fact that I know that the people that work there dont care enough about members and would rather disregard them or make fun of them and dont always go above and beyond is beyond me especially when theyre in higher up positions that should require them to go above and beyond. With that being said hopefully I get a call back soon so I can discuss with the SUPERVISOR my account and the reason why my account is the way how it is so I can have my questions answered. 🤦

Not sure why but I sat at the drive thru window while the teller was doing I dont know what for about 10-15 minutes. I have not worked for a credit union but this to me is very rude and disrespectful to any customer. I think that this lady should be told that when a customer comes to the window that customer becomes priority and not whatever it is youre doing in the background. I can see why the drive thru line here is always extra slow to move. Very very poor customer service

Worst credit union security codes change without our knowledge or doing. Cant access the telephone teller to transfer from one account to another. Credit card closed because we forgot to call the number on it. Person I spoke with was very rude. My wife ATM number change every other week I wish Motor City would have never merged with Christian Financial!!

Erica was awesome! She really helped us out, she went above and beyond to take care of us! Thank you Erica for all you’ve done to help us!

Worst bank ever don’t waste any time

Staff here is very nice and always have a smiling face when you walk in

The Harper woods office staff is amazing! Erica opened my account last year and she is awesome! Rebecca is great! Thank you!

It’s been a year since I left this review. And the funny thing is is the ATMs still don’t work LOLCan you guys please get new atms? These are ancient. They look straight out of the 90s and are always out of service. So annoying. Do something about it.

I have been coming here almost 30 years. Started Back when they were on 7 mile and redmond. This location is slow at times but the staff is extremely friendly. I live closer to the one in saint clair shores now ..but i go out of my way to come to this location. You guys are great :)

So sloooowwww...... theres always a wait when coming to this location, never in and out. Always expect a line

Awesome service from the branch manager Erica! She is always friendly and helpful when we need even the smallest task. Thank you to CFCU for bringing her back to Harper Woods!!

The service is great here. The service rep at the window is very very sweet and professional i love coming here for all my transactions!

As a professional MLO and semi-amateur musky fishing lure maker, I expect high level service! My name is Alex, friends call me Chip, and Harper Woods CFCU has always been there for me. From the warm and welcoming smiles of the staff to the precise and prompt service CFCU provides me, I am a happy customer!

Super slow at getting their customers in and out, I personally will say they are under staffed. It should not take 15-20 minutes to put our money in our accounts and get our money back. Drive thru takes forever as well and every week I consider changing my credit union because I have to wait so long to get service. 😠

Started out great but now very inconvenient. They have shut down my card 3 times now without contacting me. I only find out when i go to make a purchase. They sent me a new card that does not work. Still unable to access MY money. Atms dont work. Always out for service. Im taking my business elsewhere to some place thats actually convenient.

Go to the Branch Manager for all of your loans shes awesome and the service at this branch is amazing.

There was one teller open when we walked in. After 10 minutes, there were 10 of us in line. Another teller came after the 6th or 7th person. We watched the manager texting or playing on her personal cellular phone in her office for 20 minutes, constantly looking over at the line that was amassed

Great customer service and close to my home. No complaints here!

This branch has very good customer service. Thank you.

Worst experience i have ever had dealing with any financial institution i am still trying to figure out how you can recieve 8 overdraft fees and not be over drawn dont believe it. I will post the picture you can look for yourselves. I called customer service if thats what you want to call it after an hour and a half of them telling me they didnt know what i was talking about and it is normal to get overdraft fees on every transaction. I thought it would be a good idea to go to my local branch. Still same answer?? If you have 5 apples and take away 4 you should still have 1 apple! Not with Christian Financial no after your first and second apple were used you occur 2 overdraft fees and you even though you still have 3 apples you got charged 28 apples each time ????Stay away from this credit union tell your friends tell your family post on all social media IF YOU BANK HERE YOU WILL BE ROBBED BY THE INSTITUTION!!!

Long lines but good service and great loans

Recently went to the Harper Woods location and they would not accept a payroll check I was trying to deposit in my saving account because the supervisor said the amount on the check stud did not add up - (which it did) - have been depositing the same check for years - very disappointed will not go back, but maybe that is what they wanted

Awesome Service! Best Credit Union around!

I attempted to go to this bank about 15 times to make deposits, pull money, check my balance, etc. 95% of the time the atms do not work or are not in service. I stopped coming to this location

Never open on time ... ever

I have lost my job and fell on Hard Times in the bank do not give any consideration or any type of help been with this bank for years i think when i get back on my feet that ill be looking for a new bank to join

Extremely slow! Unacceptable!

Not enough tellers....it takes forever.

Worst customer service ever. Waited 50 minutes in line. Never will go back

The hours posted doesnt state lobby hours 9:30 open

Always an issue..

Very good