Despite ordering at a time when every appliance seemed out-of-stock, Yale has been able to find everything I needed. Their website is extremely helpful, especially the videos they post. And I can’t say enough about the skill and professionalism of their delivery men. They were extremely courteous, careful, clean, and quick, despite a difficult stairway and some narrow doors.

We purchased a new Washer and Dryer from Yale - Our house is especially tricky for removal and delivery, with laundry upstairs a narrow staircase with a turn. Then Team on Truck 12 worked together and did an amazing job. They got the old washer dryer out and the new ones in without issue, were pleasant despite the difficulty and really nice to work with and man fastest we have ever seen it done. We could not be happier with the delivery service.

They offered a measuring service that helped ensure that what you buy gets installed. The installation was efficient. The removal of the old equipment equally as so. They also offered a wide range of products to accommodate any space need.

The two gentlemen who installed our dishwasher were very friendly, clean and made an extra effort to ensure they didn’t make a mess as it was pouring rain when they arrived. They brought in extra blankets to drag the equipment into the kitchen to make sure very little water and mud made it onto the floor. It took about 30-40 mins from start to finish.I do wish they would have explained how the machine worked, but I figured it out via the manual.

We couldnt have had a better experience buying a washer and drier than we did at Yale. Our sales person Amy was knowledgeable and thorough. She knew the products and got us all the answers we needed as to size and specifications of the machines. She helped us get a short term scheduled delivery. We have been buying from Yale for years and expected good service but this experience was over the top. We received the appliances delivered by Dorian and his crew. They checked the units and placement before the installation, then carefully removed the old washer and drier (from Yale and 16 years old). There were years of dust and dirt beneath the machine. I had the vacuum ready to clean and Dorian insisted that he would clean it as my efforts would just put much of the dust in the air. He scrubbed it clean with paper towels and cleaner. He also hand cleaned the rigid drier vent to the outside, where the flexible hose attached. They then carefully installed the new machines in a tight space, leveled them and adjusted for height, attached the plumbing hoses, and then cycled both machines to make sure everything was in working order. Dorian made sure all debris was taken away and inspected our finished wood floors to make sure there were no scuffs. We are very happy customers and will continue to be frequent fliers with Yale.

Loved the kitchen displays in the Hanover store. Also, Kenny (the sales rep) was extremely helpful in solving my issue - I was looking for a 36 induction range (not a lot of options typically) and he was able to find a fantastic wolf model for a great price! The purchase and delivery process was extremely smooth. Excellent experience all around!

Danny, Hanover store, was quite helpful with guiding us through the selection process for a washer/dryer pair. He also helped us select a new outdoor gas grill.Carlos Sosa and his delivery/install team were exceptional! They skillfully maneuvered the washer/dryer onto the 2nd floor and stacked the pair into the confined closet without incident. They protected all the household areas as well as the washer/dryer. Kudos to this team!

Yale appliance services are excellent. Derek Martin is our technician. I recommend Yale appliance for service as well as sales. Our entire experience has been five stars. Very grateful for their expertise, their courteous manner, and for the way they always respect your home. Always appreciated!

Gas range and dishwasher arrived two days ago. The delivery was done extremely professionally. Excellent care with carrying the items into my home, and moving them to the desired location. The sales contact was also excellent. He was right on top of all questions I had and made suggestions to fit the requirements of my project. Very helpful. I highly recommend this company based on the sales contact and the delivery team.

Skilled service technicians. During this Covid time here was unfortunately a long delay in getting an appointment but they did come when they said they would and gas updates during the day as to time of arrival.

Delivery staff on Truck 9 were efficient, careful, and professional. They gave us important basic info about the appliances. We really appreciated having all the boxes, tape, and packing material removed and taken away. We were also able to submit a request about how the truck accessed our property through customer service in advance.

Professional and prompt! All my appliances were delivered in perfect condition and the team was friendly and conscientious. A+ experience!

The technician, Matt, was great. He was masked and totally professionalAfter working on machine he also gave us some tips to get the most out of it.Pleasant, professional, and prompt.This company obviously hires the best.Keep up the good work!

I had to wait almost two months for the appointment. The technician was fine and even arrived early. However I now have to wait another 6 weeks for him to come back to finish the repair to my oven. Maybe they need to hire more repair staff.

Bought all our kitchen and laundry appliances from Yale on advice from a friend. We had some issues with our fridge over time and more recently our dishwasher. The service team is great and aim to please. The service managers are responsive and listen to reason on escalations. They put the customer first and care about keeping your business.

We bought a GE washer/dryer in April or May, along with the extended warranty. The salesman, Stan, was very helpful and informative as we worked through which appliance to buy. Upon agreeing to the warranty, we were told that usually within a week we would have a technician at our house for repairs, if necessary.In June, our washer wouldnt start up and wed have to unplug to reset and it will finally run after one to three times of unplugging. We called to request service in mid-June, which we were given a date nearly six weeks out. Yale said theyd call us two days in advance, which my wife reached out the day before the anticipated arrival date when they informed us they had rescheduled us for the following week.Today is the day the technician is arriving, until we received a text message that they are canceling the technician and rescheduled us for next week yet again.I give five stars to the salesman for the information in selecting our appliance, however currently a one star for the service department. The service department is what sold us on buying through Yale and so far theyve not lived up to what we were sold. Heres to hoping it improves before we remodel our kitchen.

I would recommend Yale appliance service if you have purchased an appliance from them. They provide very good service when possible. However, scheduling repairs can take time and replacement parts can be difficult to obtain.

We purchased a refrigerator recently. We would highly recommend Yale to anyone. The sales staff and service was exceptional. The refrigerator was delivered by the end of the week and we were very satisfied with the delivery and set up. Will continue to buy from them.

As always, absolutely the best in-home appliance service anywhere! My repair was somewhat complicated and required three visits, all covered by the original $99 charge. Replacement parts for my 12 year old stove took a while to get, but Jim expertly installed them and stove is now good as new!

The important thing to me in choosing a service company is the skill of their technicians. All of our appliances came from Yale and as such we have always used Yale for service. Their technicians are skilled and very people-oriented. I have learned a lot of insider tricks for using, and caring for, my appliances from them. I recommend them to all my friends. When we need new appliances, our first shopping trip is to Yale.

I loved the tracking text Yale sent me to keep me posted on the repair persons eta that day and the 2 day notice of the time frame was great as well. Then upon arrival he put on booties and was very helpful and professional. He explained the issue very well. It turned out it did not need a repair and at least we knew the appliance was operatining as it was supposed to and safely.

Yale has an excellent and broad selection of kitchen appliances. We did business with the Hanover store and had an excellent experience.During our appliance research, the videos posted on their website provided very detailed information, which helped us decide which appliances to order.Their showroom is extensive. Our sales representative was well versed and could answer my most detailed questions about the appliances we were considering. Being able to have a second look via virtual visit saved us a long drive, a great convenience. The ordering process was easy and there was ample communication from their client services department prior to delivery. The delivery team arrived on time and was friendly and accommodating.I highly recommend Yale Appliance.

We were able to arrange a sales visit by video, saving us quite a drive and allowing us to choose a model (in this case an electric range) with confidence.Even though we are at the edge of the service area, delivery was arranged in just a couple days and communication about the schedule was very efficient, including a day-of call that gave a very good ETA.The delivery team was quick and thorough. We enjoyed our first meal right away. When it is time to upgrade other items in this kitchen, we will definitely be back.

I have bought numerous appliances from Yale, always great doing business with them. They always have given me accurate info on the units and on delivery. I highly recommend them.

Tim was service man and was focused and very efficient in his work. He made some valid observations and ordered necessaRY PARTS. HE EXPLAINED WHY I AM GOING TO NEED A NEW WASHER. THIS WILL SAVE ME TIME AND TROUBLE IN THE FUTURE. I’m always happy with service from Yale and Tim was exceptional. Thank you

We recently had a service call for an appliance that we had purchased many years ago (from Yale). The repairman showed up exactly on time (they even had an app to show when hed arrive), and he fixed everything quickly and efficiently. Also, were going to be buying another appliance soon, so I appreciated that he was able to give some advice there as well. Thanks!

Just had our new Bosch dishwasher installed by Yale. Danilo and Marco were terrific: arrived on time, friendly, helpful and very experienced. They took out our old dishwasher and had the new one in and working in less than an hour. This is why we have gone to Yale for 20+ years! The best!

Derek the technician was prompt - tho an appointment had to be made a month in advance- professional and polite.However, the $99 service fee includes nothing more. It took ~15 min to adjust the stove igniter and I was told it would cost $50 to which I agreed. When I saw my credit card bill it was for $60.94.I had to call service 2x to get the cost corrected. No reason was given for the overcharge.I would use Yale Electric again, however my watch words are: trust but verify.

Excellent service - email arrived reminding me to book service. Booking agent could not have been more pleasant and accommodating, service technician arrived at the beginning of scheduled arrival, was pleasant, polite and went straight to work. He had all required parts to complete the job and left everything as he found it.

Tim showed up on time and repaired my oven quickly! He had the part with him. He was friendly and professional. there is also a service which allows you to track the driver so that you know when in your two hour window they will arrive. very happy!!

Rhonda was very helpful. We were able to find what we needed at Yale. Didn’t need to look elsewhere. Love my kitchen. Great appliances. Waiting for our wine cooler, hope it comes soon.

Lhoucine did a great job. I had 4 things for him to take care of and he did a great job with all of them. I really didnt think my washer was fixable but he figured out the problem. He is extremely personable as well and really cares about helping you out and making sure you are satisfied. I really appreciated the great service.

My technician Matt was great - did a thorough job and educated me on my appliances. HOWEVER, I determined by going on line that Yale would charge me $24 for a bulb in the exhaust fan that Id replaced recently when I could get the same bulb for about $2 on-line. That is not good business practice and does harm to your brand.

Fantastic customer service team and wonderful appliance repair technicians. As a business owner, I was truly impressed with the Yale Appliance teams incredible knowledge and attention to detail. Thank you for the 5-star service!

The technician who came to my house was knowledgeable, on time, insightful and practical. I was very pleased.

My service person was respectful and asked me questions about what was going on when he wasnt certain everything in the previous visit needed to be done. We communicated about what was going on and we came to the conclusion about what repair needed to be done and what did not, therefore saving me some $$$. Her also answered a question for me about my thermometer setting. It has not been showing in the temperature window where it has heated up to. (It goes back and forth between the desired heat and the heat it is actually at while heating up). He showed me how to take the red dial out (by pulling it, its like a speaker plug) and then wiping it off. It now works as it is supposed to!

The tracking system does not work.However, Yuan, the technician, was very pleasant, personal and efficient.He fixed our refrigerator which had suffered a stroke from a lightning bolt by replacing the motherboard, in double quick time.

I am a huge fan of Yale Appliance from customer service reps who take my calls to technicians who come to fix appliances. Lhoucine was extremely respectful and put on shoe guard and gloves. Super efficient. Yale truly hires high caliber employees.

Ive used Yale appliance for the last 6 years. Their technicians are wonderful. Polite and friendly. They always fix the issue.

We were very happy with the appliance service and although we had to buy a new fridge we have always had luck and best service from Yale. I just purchased it from Tyrone from your sales dept.

Im updating my previous review of Yale Appliance (below) after theDirector of Service & Customer Service, Tim Willis, emailed and called to apologize. He sounded sincere, explained hed been with Yale 17 years and strove to provide customers with a good service experience. In addition, he kindly refunded the entire fee. Thank you, Tim!Beware of appointment-scheduling with the Yale Appliance service department! I was notified less than 48 hours in advance that the long-awaited repair appointment promised for an 8 - noon slot would be 3:30 - 5 pm. I called and was told that a morning appt. Id cancelled work for could not be honored. Alyssa promised to see what she could do, however, and that she would see if something might come available in the morning. She promised to call me back by the end of the afternoon. She did not. I ended up needing to cancel a full day of work rather than 1/2 day of work. Add the cost of a full work-day to the cost of the repair. Yale Appliance is expensive to use and service reps dont return calls as promised. (Once the tech DID arrive, however, he fixed the issue.)

We had a very courteous and knowledgeable repairman, who got the job done in record time. With Yale’s appt. time updates & tracking, it was also really easy to know when he would arrive. Thanks for the great service!

The representative you sent to my homeWas on time, came dressed appropriately wearing bounties over his shoes and wearing a mask. I explained to him the issue that concerned me and he immediately evaluated my concern,Explained the problem and showed me how to overcome the problem. I asked him to check the filters above the refrigerator to be Be sure they were clean. He showed me with his camera that the were just fine. He was amazing,You are very fortunate to have him on your staff.

Excellent assortment to select from. Knowledgeable sales staff who spend as much time with you as you need. Delivery was on time. My only complaint is that they would not hold appliances until my kitchen was ready. My garage is now full and I worry something will happen to appliances as construction continues.

Excellent service at the store. We just received our new refrigerator and the delivery and the men that delivered and set up the refrigerator were excellent. T 7 crew- Gerbey, Ronivo, and Leo were very Professional. They took their time to explain the details of our new refrigerator and making sure that everything was in place before they left. Thank you for the great service.Michael & Holly Roberts

Yale appliance was a dream to work with. They came and measured for free to make sure that I chose the right washer and dryer for my space. The day of delivery they called ahead to give me the time and were in and out in 20 minutes. They were professional and respectful of my home. I would recommend them!

Great installation, super easy process. friendly and knowledgeable staff. I’ve worked with them twice before and they were great.

Salesperson was very helpful in choosing best Dishwasher and then finding one in stock - happened to be at Outlet - minor bent front leg was well worth the savings! I put a panel kit on it, as the installation was under an open counter top. Delivery was just as promised and the unit exceeds expectations. Very good deal!!!

Yale Appliance is a reliable, high quality and very professional organization. We have used them for many years and they have never disappointed. They take exceptional care of their customers and believe in service. Nelson from Yale made a service call last week to take care of our broken dishwasher. He was 100% professional, respectful of time and cost. As always, impressive people and experience with Yale.

Everyone we have worked with at Yale has been the best in the industry. From the front desk employees at Hanover store, Stan our sales executive and right through the delivery team Eric and TJ. All knowledgeable, patient and extremely professional. Can’t beat their service!

It was easy to make an appointment although with long lead time. Technician was competent and fast and came with correct replacement parts to fix the tray in our JennAir dishwasher. However, I’m not happy with Jennair for a bad design of the upper tray causing failure of solder joints on the slide mechanism in less than 3 years. Yale’s notifications on status kept us informed of appointment and time of arrival.

The Yale Appliance technician showed me how to fix my refrigerator door handle with no charge. An exceptionally good personality.We always are more than satisfied with their work whatever the problem.

Great and efficient service to install my dishwasher by Danilo,and Marco. Very pleased with installation

Made an appointment online, sales associate was extremely helpful and the delivery was flawless.

Yale always delivers which is why I always recommend them and buy all of our appliances through them. Usually there is very little to say negatively about Yale. However, I did drop to 4 stars because the amount of time we had to wait to get a tech out. Being without a washer and dryer for a month plus is tough for a fam of 4. I understand the challenges that are on companies during these times but do feel like waiting that length of time for repair is a lot. The tech arrived slightly outside of the window that was given but he worked quickly and efficiently to get the job done before I had to leave for another appt. he arrived with the parts in hand to repair a broken handle on the dryer as well. I had a convo with CS rep prior to appt and explained the problem so that we didn’t have to wait for diagnose and then parts. Everything is repaired and working beautifully once again!! The tech provided some great advice on optimizing the machines and their performance as well. He cleaned up the work space nicely before leaving.

Very helpful service tech. He even figured out an issue with my oven while he was there. Would definitely recommend!

Ive done business with Yale for 15 years and been very happy, until now.I ordered several Thermador appliances from Yale in November 2020. Here are two issues I encountered:1. The Speed oven is still missing. The new estimated date is mid-August. Turns out they havent had a single delivery of this item since last November when I ordered it. This would have been useful information during the past six months. Weve had our hopes raised on a few occasions over the last 6 months, but were now learning that was all prevarication.2. After multiple exchanges concerning handle placement on refrigerator and freezer columns, it turns out Thermador ships these units in only one configuration (both wrong for me). Client service told me I should have paid an $80 fee to have them switched in Yales warehouse. Again, this would have been useful information at purchase. I would have gladly paid the fee. Now I have to wait a week for them to send someone.Its not the Yale I used to know.

Nice modern showroom. Sales associate was very friendly and helpful. Didnt try to upsell. Delivery and installation crew was very friendly, courteous, and prompt.

Our delivery experience was excellent. Three young men took out our old fridge and brought in the new one. This is no easy task in our 1880’s Victorian 2-family home. Our kitchen is on the second floor. The new and old fridge had to be brought up and down a flight of stairs that takes two 90 degree turns. One man was under the fridge, with it on his back, placing a mat on each and every step to protect the wood. The other two wore straps across their chests, carefully lowering it down—and they did it quickly and efficiently. The new fridge in an old house with crooked floors was shimmed expertly by the men. Very impressed and very pleased.

Knowledgeable friendly staff, delivery was quicker than expected. Delivery was on time and well planned, delivery crew was professional. I needed a refrigerator in a hurry and Yale delivered. Looking forward to doing business with them again.

Love this appliance store. So beautiful , easy to get to , great staff, comparable prices and great quality appliances . Delivery is a snap. So accommodating.Just bought 2 refrigerators and it was an easy experience despite the pandemic and long delivery times from wholesales.I have lighting to purchase next so I am going back to Yale !Highly recommend .

Great customer experience from the time I made the appointment to the day the tech arrived at my home. Great communication from Yale on what to expect and when the tech would arrive. Yale anticipated the resolution and had the repair parts on site and was able to resolve the problem quickly without needing to schedule a follow up appointment. Other companies typically send out a tech, then tell you they need to order the part and then schedule another service call. So glad I called Yale, because they came prepared and resolved the issue in a single visit. The price for the parts and service call was very reasonable.

We were searching for a new refrigerator. Yale Appliance has the widest selection we have seen. Our sales person was informative and highly professional. We chose the perfect model at a great price. Due to the COVID craziness, there was some delay in shipping. Yale Appliance kept us informed on the expected delivery. Our new refrigerator was delivered this weekend by a great team of guys who arrived right on time, removed the old one, and installed our new appliance in under 30 minutes. Overall, a top notch experience.

I can’t speak highly enough about my experience with Yale Appliance. From start to finish, the professionals who helped me select new kitchen appliances, measure and prep for their installation, and finally install—with the added challenge of retrofitting the spaces originally designed for my 22-year-old appliances—were exceptional. I highly recommend the entire team.

Excellent all around. Katie in scheduling was great. I forget the sales gals name -- but she was also great. Delivery guys were professional, prompt, efficient, and very respectful of my house. Would definitely recommend.

The technician that came out did not install the ice machine filter correctly and now no ice is being produced. I called Yale to have someone else come to fix it and they brushed off the concern and told me they could send someone out IN A MONTH!!!! It is absolutely outrageous the poor customer service we received!! I then called again to get an earlier date and requested a credit be issued for the maintenance service fee and was told someone would call me back by end of day. I still have not heard back from anyone! Highly disappointed. We went with Yale because of the highly rated products and specialized expertise, but have yet to experience what we paid for. Very disappointed.

Tech was good and fixed the problem. Cleaned up and explained everything to me. Just long wait time for the appointment, over 3 weeks for a service call. I’m not sure if it is because of COVID. I hope so.

I always get a quick response from Yale, and their delivery/installation team was superb.

The sales person Anthony Bartoloni was excellent, found us just what we were looking for.The delivery was flawless, they came right on time and were very efficient.

Service was scheduled about two weeks in advance. Yale kept me informed and reminded, and showed up on time and finished quickly. Service person was friendly, informative, accommodating (to my questions), neat, and clean.

Our technician was excellent! He knew exactly how to install the part we needed. He, also, gave us a lot of information we didnt know and werent told by Customer Service. We could have saved a lot of time by getting better advice from the Customer Service Department. Our advise is to ask to speak to a technician if you are looking for repairs or replacement parts.

Everyone was exceedingly nice, helpful, and accommodating. Stan was our salesperson and he had no problem entertaining our questions along the way. Staff at the warehouse helped us with picking up a few items early. The delivery people were the nicest, most efficient we have ever met! Out of our entire kitchen renovation our experience with Yale was the only one that had zero issues. Great company.

Tim was polite, timely, and fast! We appreciate him checking with us to confirm satisfaction and leaving no mess at all! Thanks Tim!Best,The Masons

Very pleased with my salesperson Paul and the timely delivery !! A+ overall !! Thank you

Yale is always extremely professional with a great variety of options. The delivery is always timely and exceptionally done. We will only buy appliances from Yale!

I highly recommend Yale Electric as the customer service and professionalism are exceptional and the installation of my dishwasher went very smoothly. It was a pleasure working with my salesperson, Anthony Bartoloni, as he was incredibly helpful throughout the process. He deserves 5 stars!

Great service! Got my hard to find KitchenAid fridge in just a few days. Delivery and install was problem less!

Mike has been amazing to work with to remedy 2 issues with out fridge. His patience and perseverance to get it right is a testament to his work ethic. Great representative for the company! Thank you!

Amazing delivery service! On time, very friendly and worked hard to get our fridge into the space fast. Ordering the fridge was very easy too. Good price and quick turnaround. Ordered on a Thursday, arrived 2 days later.

Fantastic delivery and setup! Team called ahead and arrived as promised. Was super friendly and professional. The fridge was configured, connected and in place quickly and efficiently.

Technician was very professional and knowledgeable. He exactly was aware what the cause was for the Samsung above oven failure.Very satisfied.Respectfully;Angelo Milia

The Yale Appliance service technician fixed our dishwasher without relying on simple part replacement. This made the repair not only successful, but also far less costly than would have been the case if he had relied on parts replacement. We really appreciated this.

This is a great company. Service second to none; we have use them for three significant installations. Very pleased.

Mr Nilton was the best appliance technician I have ever encountered. He was the most knowledgeable person who truly understood how to diagnose the problem at hand, explain the various options for solving problems. He fully respected our property by taking every precaution. The appointment took place on time. He is an exceptional employee who has worked at Yale for 12 years and had my highest recommendation

The delivery team was very professional and friendly. I was updated regularly with the expected delivery time by the Yale automated system. The crew arrived within the two hour window I was given. It was an extremely easy and professional experience.

I loved how responsive Anthony was because I needed my new range quickly. He was informative and worked to find me the best product.Eric and Truck 10 were so upbeat and professional delivering my Beko. It was early in the morning and they couldn’t have been more pleasant and careful to not scratch any of our woodwork!Thank you Team Yale!

Excellent experience with Yale service technician. In time, polite, capable, easy to understand and quickly solved our problem with limited expense.

We are very pleased with the appliances, the sales process, the delivery and installation. Top notch service across the board.

I am writing this review, which is unusual for me. But, I have to say that Yale appliance has been fantastic from start to finish. I would absolutely recommend them to anyone and everyone. I know, that there are some experiences that may not be as pleasant as mine, It happens from time to time. However, I have used Yale several times in the past three years and, never once had a problem. Everyone is professional, courteous, and friendly. I have been an absolute pleasure to deal with. I will definitely be using them again. I wish it was this easy with everything I had to do. Thank you everyone at Yale Appliance!

Great service experience! Technician was friendly and knowledgeable. The timing window was perfect- you can follow progress and know exactly when technician will arrive through an app link provided. Highly recommend!!

This was Justin’s second time here. Both times he was professional and friendly and followed safety protocols given the ongoing pandemic. The repair was done and tested and all looks good. I am very pleased with Justin’s service and with Yale. Well done. Thank you.

Very responsible and professional. Highly recommend Yale services.

Exceptional service. Removed a sub zero fridge with no issue. Definitely recommend.

The service at Yale is amazing! I couldn’t recommend it more highly.

Completely painless shopping experience. From the online help, I store, and delivery. I won’t shop anywhere else now for appliances. Thank you.

Great customer service. Very polite, friendly and knowledgable repair technician! Thank you

Great service and easy ordering! I had bought an appliance through another company online and it arrived damaged and I can’t get in touch with them to have it returned. Won’t make that mistake again!

Always on time and knowledgeable. Also stand behind their work and facilitate warranty coverage, etc.

Easy friendly experience. Their tracking app for delivery is super helpful!

Prompt service was received in a short amount of time. Manny came prepared and addressed my fridge issues quickly!