Loved working with contractors direct, with everything going on in the world they still managed to ship my order out within a timely manner. Really appreciate the help and the level of customer support.
AMAZING SERVICE!!!!I can not say enough about the quality of service they provide over there. I have been working with them for about 2.5 years now and they are always responsive and have even guided me on a few larger projects to make sure I have everything I need. I would HIGHLY recommend them.
Great company to work with. Easy ordering and products came on time as always.
Beware of this one. Bought a pail of pre-mixed Spectralok grout. Upon opening the pail, I discovered that the entire pail of grout had set-up (could not dig a screwdriver into it at all). Contacted Customer Service by phone at first and got no response. Contacted them by email and they responded asking that I send photos. I sent photos and also offered to ship the entire pail back to them. Customer Service responded after looking at the photos and advised that a refund would be issued. I originally thought that the matter was resolved. However, no refund has been issued as of this writing (a month has gone by). Still have the email exchanges with them. It is sort of baffling that theyd ship a defective product that no one could use, offer to provide a refund for the defective product, and not follow thru to correct the problem. Will continue contacting them and hopefully they step up and issue the refund as they stated they would.
Great experience as always.
I have placed an order MORE than a month ago and still waiting for CONTRACTORS DIRECT to ship my long paid for order. This is a company that does not care about its customers and has the worse customer service I’ve ever experienced. What a joke. YOU HAVE BEEN WARNED STAY AWAY!
Great prices & excellent customer service!Ran out of waterproofing at 3:30 PM, I placed order and call to push for delivery. Got next day before noon with UPS ground!
I rarely give 5 stars but this company has earned it. From the first phone call, to next day free delivery totally worth it.
First time customer, I got a Tiler cutter montolit 29 ,very nice service,fast delivery!!!Thank you so much!!!For service !!!From now and on....will be my store!!
Good phone support and they ship quickly, my go-to online tile tool supplier.
Excellent company. Very fast service.
Great place to purchase in person or online.Shipping is lightning fast and everyone you are dealing with is very friendly.Highly Recommended!
Great products you can find
The best place in the country for saws & tools! Customer service is awesome and management even better!!
My Dewalt D24000 was delivered IN ONE DAY! Super fast shipping and the best prices online. THANK YOU!
Very good quality tile toolset
Best Place to by flooring tools and supplies. Thank you for your support
Great prices and staff
The place to go for tile related products
Tile guys wet dream
Super cool
Friendly