If you are going to have work performed by this company, I would STRONGLY recommend being present throughout the entirety of the job. In my recent experience with the company, the proposal formulated from the beginning was not adhered to at first. Long story short, had I not been present when the flooring installation guys arrived to replace rotted, saturated flooring, they would’ve simply covered it up and moved on. I’m more than willing to give my honest experience with anyone interested in learning of what happened. Simply shoot me an email or leave your email and I’ll message you.Side-praise: The subcontractors who installed the carpet did a phenomenal job. The carpet was well tucked and solid overall.

Hi there,We had Hagerstown Floors do our kitchen. They were very helpful getting us samples of flooring that I couldnt find anywhere else and ordered in samples multiple times. The price was fair and the workers who installed the floor were very careful moving the appliances on and off our hardwood floors and showed me how the pattern would look laid in different ways. They did a great job installing the vinyl floor and cleaning up. Our kitchen is not large and very chopped up so this was not an easy install. So why only three stars? The new kitchen floor is a quarter inch higher than the floor it meets in the dining room. They provide a flat threshold. My husband wanted to install some wall molding and asked if they would just leave the threshold and we would install. That was a mistake, we should have let them install the threshold, reject the threshold once down and ask for a reducing threshold, but we didnt. So once we realized the threshold they provided was not going to work we called but they already had their money so I was told they would talk to the workers and the suppliers and they could have another made but there would be a charged and they would get back with us, which they never did. Now if this was a threshold you could buy at one of the home improvement stores it wouldnt be a big deal but our threshold was over eight feet long, it was custom. So we found a woodwork shop in Hagerstown and had one custom made that reduces the height so you dont catch your toe every time you walk from one room to the other. We could have went back and paid Hagerstown Floors again for a custom red oak threshold but we didnt want to give them any more money since they didnt get back with us or try to work the problem out. Hope this helps someone in the future. But once again let me state, they are nice people, the workers are good and careful so just make sure you have what you want before the final payment.

The best floor business in Hagerstown! They were very passionate an patient about everything that I needed done. An most of all it came out to everything that was not only expected but to the expectations of what my wife wanted! Thank you Hagerstown floors!!!

I highly reccomend the Folks at Hagerstown Floors. My renters had damaged my floors so badly I didnt think it possible to save them.Jami at Hagerstown Floors gave me a great price and his crew did an excellent job refinishing my 100 year old floors.I couldnt have been more pleased.Good communication, great price and a fantastic restoration! Bravo!

Extremely unprofessional. Had them come out to review our project. We are replacing our entire stair system and require the stair and risers to be refinished. We are ready to sign. The owners son came out and walked out and said he doesn’t want to take our work. I’m guessing it wasn’t large enough for them. This has been such a frustrating experience

I would highly recommend they did a fantastic job on our floors. I would definitely ask them to do more floors in my house.

My grandparents own this store. Everyone is nice. They will help you with anything you need. It may look ghetto, but it really isnt. I used to spend everyday at this place when I was smaller. So if you were to take it from someone, take it from me.

BEST customer service!!! Worth the drive from Martinsburg

I hope your better at flooring and how you treat peoples houses then you are driving and parking you vehicle....I wanted to thank you for backing into my car Sunday morning at Railroad Junction Restaurant ...Didnt leave a note or even have the smarts to even move your vehicle into your own parking space ...The hitch on the back dented and made some nice Marks on my car ..So again thanks for being a stand up person....

What a nightmare. This outfit came in and ruined our floors, installed flooring 3 inches too high ruining our fireplace and dishwasher access, made the floor too high for our counter access, ruined 5 hardwood doors by cutting the bottoms off. Everything needed removed and repaired. Someone that knows nothing about flooring could have done a better job.The last straw was when one of their employees attacked our son with a hammer and the sheriff department needed to be called and arrested the employee. Id avoid them like a plague.

These guys did an excellent job. Very happy with the price and quality. They put laminate floors on my second floor (3 bedrooms, 4 closets). Will hire them again.

I was due for installation at 8 am. No one showed up, so I contacted the store and was informed that no one was available to install my carpet until 11am, because another job took later than expected. Then after arriving home only half of the job was done. The padding was installed but the carpet will not be completed until tomorrow. I just got out of the hospital for knee surgery and I am unable to get around due to carpet not being fully installed. I am upset at the fact that not only did they arrive late but still didn’t finish the job. The store doesn’t close until 7 pm I’m not sure why I am pushed to the back burner and not handled professionally furthermore no one contacted me with updates about the whole process I had to keep calling them to find out any information since my payment was taken and appointment scheduled.

Al Kennedy easy to work with and always great service!!

Ive seen their work, at a friends house. Im less than impressed.

Great people, products and prices!

Did a very poor job, not happy at all...