After another pool repair service no-showed on me, I called Mike on the evening of 7/21/20 about having a pump fitting repair done. I left him a voicemail. He called me back that evening (I was impressed by this) and he confirmed that he could fix the issue. We agreed that he would arrive at 10:00 AM the next morning to do the fix. After the call, I texted him pictures of the repair needed along with my address. At 9:55 AM the next morning I received a call from Mike saying that he couldnt find my home and that he was going to be late for another appointment. He said he was too frustrated and out of patience trying to find the house. He said hes from Brooklyn and doesnt have time for this s**t (still not sure what that had to do with anything). He also said he got the parts but was too frustrated to do the job and he then referred me to another pool repair company.