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Mobility City of Lake County
888 E Belvidere Rd STE 417, Grayslake, IL 60030, United States
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Comments
Ja
Review №1

I initially called for wheelchair repair and adjustable bed repair. Kevin determined the part for the wheelchair would be very expensive. Being that I was covered by Medicare he suggested I use that rather than pay out of pocket (which meant he wouldnt profit from it). I purchased a new adjustable bed from him at a very reasonable price. He went above an beyond when delivering it, making sure everything was just the way I needed it. He provided excellent service. I will definitely use Mobility City again.

Ly
Review №2

Kevin is amazing! His customer service is outstanding! He is very knowledgeable, takes the time to answer any questions you have and shows so much compassion for his customers! I highly recommend him for any medical equipment you may need!

Jo
Review №3

Kevin did a great job finding a hi-low bed for my dad and several other pieces of needed equipment. Highly recommended for yourself or your loved ones.

ed
Review №4

AWESOME Customer Experience - needed to get my dad lift chair and called numerous stores. Kevin was different from all the others. He helped educate me, guide me and was awesome in overall experience. He made sure that my dad got the right chair and was comfortable with operating it. He was professional, responsive and truly CARED - a differentiated experience from all other local stores. Not only better service than others, but the most competitive price as well. My dad is hard to please but he is all smiles now. You cant go wrong with Kevin!

An
Review №5

I can’t say enough positive things about Kevin. I wanted to rent a mobility scooter for my 93 year old dad, so we could go on an outing for the afternoon. I had lots of questions and concerns. Kevin, was informative, patient, and professional. I highly recommend him and his business.

Ch
Review №6

We had to have my moms jazzy wheelchair checked due to an accident. On my google search, I found Mobility City. Kevin the owner answered the phone and was just great. He set us up with Mark in service., who was very knowledgeable and friendly. The office gal (sorry name slipped my mind) was very sweet and kept us informed of how the job was going. It was a great experience overall and I would recommend them.

Ca
Review №7

My experience with them was fantastic! Great and fast service. Great pricing and value too. Would definitely recommend them for anyone looking to purchase a new mobility product, or in need of a repair. Love my new mobility scooter!!! Thanks so much!!!

Re
Review №8

Kevin, the owner of Mobility City was fantastic!!! He set me up with a scooter after knee surgery so I could attend a trade show. He was very informative on how the equipment worked. He also explained how to disassemble the scooter so it could easily fit in a van or vehicle. The service was superb, couldn’t ask for anything more!!!

Fe
Review №9

We needed a wheelchair for my son after his recent surgery. The customer service was fantastic! They were very accommodating and answered all our questions. The wheelchair is very clean, comfortable, and easy to use. I was very happy with this company, and that my son was able to get outside with the use of the wheelchair from Mobility City.

Ji
Review №10

Had a factory installed issue with my new electric lift for my mobile scooter. I called Kevin , the owner explained issue. Kevin immediately got Mark ( technician ) on phone. This was alll late Friday and thought I would not be able to use my car until Monday. Mark said he would come and fix the issue. Arriving prior to dark Mark made a few diagnoses and after undoing the electric box and discovered the issue. After a run to Menards for screws, Mark reassembled the box and “ whala “ he had me up and running.Now this is what I call Customer Service. Thank you Kevin & Mark

Ma
Review №11

My experience with mobility city was great coustomer service is great very kind and helpful all of my questions were answered.If I need my electric wheelchair worked on will call them again.

Fr
Review №12

Kevin Pignone of Mobility City is a pleasure to work with. His customer service skills are impeccable!

Li
Review №13

Was more than accomodating, friendly, met my needs very well.

Information
29 Photos
13 Comments
5 Rating
  • Address:888 E Belvidere Rd STE 417, Grayslake, IL 60030, United States
  • Site:https://www.mobilitycity.com/lakecounty/
  • Phone:+1 224-234-2311
Categories
  • Mobility equipment supplier
  • Repair service
  • Scooter repair shop
  • Wheelchair rental service
  • Wheelchair repair service
Working hours
  • Monday:8AM–5PM
  • Tuesday:9AM–2PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
From the business
  • Identifies as women-led:Yes
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