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uBreakiFix
622 N Webb Rd, Grand Island, NE 68803, United States
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Ka
Review №1

Scheduled an appointment online to get the shattered screen on my Galaxy A51 fixed. Showed up, they took my phone and gave me a time estimate. They got it fixed in an hour and a half, and the price they quoted me was accurate. Couldnt ask better for a repair under $200. Glad to not be cutting my fingers on a broken screen anymore. 90 day warranty if the screen glitches out, so thats cool.

Ch
Review №2

I had my phone scheduled to be fixed on Saturday at the beginning of the week. I made a 30 minute trip for this appointment and I made sure that I wasn’t going to be late. I get there and they get me signed in on the computer. The front desk man told me that he would go ask the technician to see how long it was going to be to repair my phone, taking my phone with him. He comes back handing me my phone and informs me that they can’t fix it today because they didnt have the supplies they needed to repair my phone and that I would have to come back next week. Absolutely UNPROFESSIONAL. You would think they would have made sure that they had what they needed for up coming appointments!! Or at least call to cancel a day in advance!!!!!!

Cy
Review №3

Quick service, convenient and decently priced. Downside, I had to return once because the screen had a shadow on it & returned again due to the repaired camera was blurry not allowing us to take a clear picture. Lastly, i was sold a Home+ Service to specifically get a computer repaired that I had taken in, was told to wait a month and this service would cover my damage. After doing so I found out the damage would not be covered. I spent the cost of two months with Home + result of their lack of knowledge in the service they are offering.

Tr
Review №4

We took our phone in to have the screen replaced and it didnt get sealed right. The camera had condensation inside of it after the repair. They took it apart to check for damages but refused to seal it a second time to make it right. The store employee blamed samsungs process and told us we have to call the customer service number. If you call the customer service number youll wait on hold for 2-4 hours before you get an actual person and then that person says they will escalate you to their supervisor. I called three times and waited on hold with no resolution. I dont have time to spend hours on hold so Im out $300+. Yay!

Mi
Review №5

UBreakiFix -Uhhh, lets open a business and sell phone parts but not have phone parts in stock. 🤤Unbelievable unreliability. They have plenty of excuses to fall short in their service. I wasnt the only unsatisfied customer there DURING my time there. Could use a bit of sharpening up and please keep an eye on your inventory.

Sh
Review №6

I took my daughters phone in to uBreakiFix as we thought the screen was cracked. They were honest & called to let us know it was just a scratch & didnt really need changed.We had it replaced anyway because the scratch was over the camera & making a line in her pictures.Last week my daughter dropped her phone damaging the screen. When I took it back in to have this screen replaced, they informed me it was still under their 60 day warranty, so the replacement was free!No hassles, just polite friendly service. They even threw in a free screen protector.I really appreciate their honesty & integrity. You do see that in a lot of businesses these days!

Em
Review №7

I dropped my phone and the screen wasnt working at all. I came in without calling ahead and they had my phone fixed in two hours. They were very professional and reasonably priced. Thank you!!

An
Review №8

I made a cell phone claim while in the parking lot. They were able to take, fix, and produce a quality repair immediately! Thank you!! You are appreciated!!!

Je
Review №9

Enjoyed an excellent customer experience with team on 04/02/21as they repaired the cover of my Wahoo Roam cycling computer by gluing w/special binding glue agent. Great and extra care was taken by this great team! My wife and I will utilize their services again and will schedule with the firm’s easy-to-use online appointment system!

Ke
Review №10

Amazing quality service and very knowledgeable staff. First time ever having a phone fixed over being replaced and I couldnt be more comfortable with the work. Staff was more then willing to answer all questions

De
Review №11

It was good. I had to go back and pick up my phone when they were done with it which was a nuisance.

Ri
Review №12

They fixed my wifes battery for a very reasonable price and the service was excellent.

An
Review №13

Free diagnostic for your devices. If it is unable to be fixed, theres no charge. Very friendly customer service!

An
Review №14

Very impressed! The service and staff attitude made a stressful ordeal so much better! Competent and cheerful staff thatseem to love what they do can change a persons whole day! Kudos, John! Great service!

Re
Review №15

The man that helped me was kind and courteous. He explained what all was being replaced and why they had to replace the different components of the phone. My phone was repaired in just 3 hours, and looks brand new!

Do
Review №16

Very nice employees. Very helpful. Work done on time.

Ma
Review №17

Took my daughters 10.2 Ipad here to get a cracked screen replaced. They replaced the broken screen, with a new screen that already had scratches on it and in the process of swapping screens, the tech damaged the home button beyond repair. They did agree to replace the scratched screen with a new screen but did nothing about the damage to the home button.After a few weeks of my daughter struggling to use the device without a function home button I went back to talk with them about solutions. The manager, Dylan, admitted to me that the tech shouldnt have even tried the screen repair on this particular Ipad model because the home button was impossible to replace properly.Since our $400 device was basically now useless, after paying $160 to repair a screen, I asked for my money bake and they refused. I asked for Dylan to have the store manager or owner contact me and they never did. If they would have told me ahead of time, the screen replacement would have destroyed the home button, I wouldnt have gone forward with the repair attempt.I would recommend going elsewhere for repairs.

Da
Review №18

I took my phone in to get the charging port replaced. When I went back to pick up my phone, I discovered that they had caused major internal damage that forced my phone to shut down unexpectedly, approximately every three minutes. When I took the phone back to have the “repair” repaired, they were unable to correct their mistake. They did order me a used phone as a replacement which took a week to arrive. When I went to pick up the “new” phone, they wanted me to leave the old one. Although I had tried to wipe the old phone, it would not stay powered long enough for me to do so. I was unwilling to leave my old phone, which contained all of my credit and debit card info. Dylan G., the clerk, got very angry and yelled at me saying that I could either leave my phone and take the new one or I could leave without a working phone. When I asked to speak with the manager, he lied to me, saying that he was in fact the manager. When I pressed him further, he agreed to let me speak to the manager over the phone even though I was told that he was “partying it up on vacation.” Another clerk could tell he was getting frustrated and took over. The second guy was quite pleasant and was able to restart the phone in order for me to wipe it. The self-proclaimed manager, however, could be heard swearing from the back room.

Ch
Review №19

Immediately available for repair. Quoted and stuck to their pricing even though an additional issue was found during the repair. Honesty and integrity are a welcome surprise when dealing with tech repairs. Highly recommend!

Je
Review №20

They fixed my daughters screen and it looks great. It only took an hour and was cheaper than other places in town. I like they have accessories as well for a great price. Highly recommend them!

Da
Review №21

Left my phone on top of car and feel off. When I came back an hour later, found it in the middle of the street, run over multiple times. Were very fast, informative and professional. It looks brand new. My only complaint would be they tried to charge me nearly 500 dollars for a new screen, whereas I just went online and found the actually market price was half. Wouldnt blame that on the employees though, just the irepair franchise which seems to make the majority of its money from price gouging. But thats an easy fix...just buy the part online and then just pay the 60 dollar fee for them to fix it. Besided that, this iRepair is run by some very knowledgable staff that I would trust with my tech any day

Ca
Review №22

They seem nice but they gave me a poor quality that broke from getting warm within few hours. they then replaced the screen and the screen kept popping up one drop screen pixels go crazy.

An
Review №23

Great people...they know there taxes!!

Bo
Review №24

Awesome customer service

Ti
Review №25

Fixed my phone

Ji
Review №26

I had the camera glass on my galaxy note 9 replaced the entire back glass broke and they replaced that too for free. Make sure you check thoroughly after repair though because I got home and there were a few dust particles that caused trouble with my picture taking abilities. They were more than willing to take the glass off and clean out the dust particles and it works great now.

De
Review №27

I walked in and was immediately greeted and helped quickly. The guy was nice but could’ve been more engaged with his customer interactions maybe Just one smile and I’d give them 5 all across the board.BUT!!! He quoted me at 30 minutes to repair my phone and was done in less than that. Their prices are very fair and they did a great job repairing my phone. No issues since I left there! Thanks for fixing my phone quickly guys!!

Mi
Review №28

These guys are awesome! I have several phones and they quick and fairly priced. Great service, honest, and never try to oversell me. Highly recommend!!

Ti
Review №29

They were very helpful and did a great job. I have an older LG, they still had a screen. Great prices too. Thanks

Ca
Review №30

This is the 2nd time I have went to them for repairs. I will go to them every time and recommend them every time. Service is always exceptional. Friendly staff, quick repairs, and the prices are very reasonable.

Ja
Review №31

Great customer service and reasonable prices would definitely reccomend to anybody

Cu
Review №32

Great service, short notice and stayed late for my repair. So much easier than Verizon.

Na
Review №33

Easy, fast, friendly, and always repaired the right way. Thanks guys!

Jo
Review №34

Smart, friendly staff. Price & time frame quotes up front. Cozy waiting area. Later hours for greater convenience.

De
Review №35

So awesome! They repaired my iPhone X in less than an hour. Works great after the repair! Thank you

Lu
Review №36

Fast and works like its brand new again!

Ja
Review №37

I needed my non-removable battery removed and replace. They had it finished in less the half an hour. They are up front about the charges for their work, and their prices are very affordable!Thanks irepair

Mi
Review №38

The guys there were great. I dropped my iphone off for them to fix it and was done within the hour. Look and works like new. Definitely worth the time and money instead of going through the phone company for a replacement.

Le
Review №39

Okay I’m gonna be real bros. I went in with a cracked IPhone 6 and they said it would take an hour to be fixed and it was $96 with tax. I came back, got my phone, paid and went back to my car. I tried to use my Touch ID when I got to the car and it wouldn’t work. So I went back in and told them that it didn’t work and they spent another hour or so working on it. They later told me (after I left the store the first time) that my Touch ID was broken. But here’s the thing my Touch ID worked BEFORE I entered the store and they told me they broke it during the process of fixing it AFTER I left the store. Don’t you think you should tell the customer right away? They said there was nothing they could do to fix what THEY broke. So now I’m stuck having to get a new IPhone or figure out some other expensive way to fix it. I will say they gave me $30 back for breaking the button, but I’m extremely upset and WILL NOT be using their service again. If I could give it 0 stars I would have.

Ed
Review №40

Very impressed! Expert and speedy service , was able to get my screen replaced in a hour. Highly recommend.

KT
Review №41

Very helpful and very reasonable price. Y exchange phones or send your phone in when they can fix it while you weight

Ma
Review №42

Impeccable service. Phone was fixed in 40 minutes, rather than the manufacturers 2 week timeline. Recommended to me by the guys at GeekSquad, and a great recommendation it was. Comparable prices to Samsung repair fees, without the hassle of mailing and waiting. Thank you!

Ja
Review №43

Got my phone service working perfectly and a new screen protector looking brand new 😀

Yv
Review №44

Love this place

Ha
Review №45

Very friendly and helpful staff.

Co
Review №46

IRepair is fast and convenient. Other shops open after I’m at work and close before I’m off. iRepair’s hours allowed my to drop off over lunch and pick up after work for a screen fix. I wasn’t without my phone during free time.

Lo
Review №47

I shattered my iPhone 6 and took it into iRepair to get it fixed. It looks like brand new. The staff was very helpful and it was done in a short amount of time. Highly recommend.

Et
Review №48

Cheaply fixed my phone and it took way longer than they said and I dropped it again and a screw came up keeping the screen from closing back into place, the screw never should ave been able to pop up out of the casing and if it was loose and able to do that it should be able to fall back into place. The screen colors are dull and obviously and cheap fake screen was put in and corks poorly not ever bringing another phone here again

Da
Review №49

These guys are great. The have repaired 3 different phones for me and each time went the extra mile. I recommend them to my friends and family.

Ka
Review №50

Great place to get my phone fixed were quick and took less than an hour

Br
Review №51

I originally took my phone in to get my charger port and lock button replaced which was no problem until I came and picked it up. They handed me my device and there were two big lines going down the screen. They told me they replaced the screen in hopes of fixing that problem, which I never gave them permission to do and not to mention removed my tempered glass that had originally been on it. They put a new one on for me , but left air bubbles and fingerprints behind. I left the store hoping nothing else was wrong, I plugged my aux cord in from my car to my phone and the aux port didnt work, I was furious. I went back in there and they told me they were scared to open my phone again in fear of making it worse, but I wanted it fixed. I came back an hour later and all was well....until the upcoming Monday. I was trying to take a picture of some of my homework and the camera was acting weird, I looked inside the lens and there was a giant piece of plastic covering half of it, I returned to the store and they took it out within a couple minutes, no big deal until I went back home to take a picture and it came out blurry, I couldnt get my lens to focus. I again, returned to the store and they reset the lens. Ive so far gone 48 hours with my phone functioning correctly, but who knows what else Im going to find. I highly recommend going somewhere else to get your phone repaired.

Ca
Review №52

Above and beyond customer service

Am
Review №53

Very friendly and courtious! My phone was repaired and I was out the door in no time! One satisfied customer!

Ro
Review №54

Went in on Saturday mid afternoon. I had dropped my Samsung S8+. The screen was not broken and the phone still worked but it would not illuminate. They were certain they would have to replace the screen component for $395. I was told it would take an hour and a half. Before I returned home they called me back and said the screen cable disconnected from the phone and it would only cost $20 for the repair. Thank you guys for the quick, friendly, helpful service!

wi
Review №55

I took my phone into this business after being referred by a friend to have my charging port replaced. I was told it would be done in an hour along with the cost and I was happy. I then went back and my phone had a different screen put on it along with a new charger port. I asked and they denied replacing the screen. I then said, “I know I had a deep scratch in my screen”.The manager then proceeded to tell me he replaced it cause of damage they had caused. Ok, all fine and dandy. Now two weeks later my phone screen went completely black and no visible picture. I took it back in and they tried a new screen. I was told this was a problem when they did the initial repair. They had broken my back-light filter and it needs to be re-attached which they cannot do there. I asked, “will I be getting a loaner phone for the 2 WEEK repair process?” He informed me I would have to return tomorrow to speak with the manager.So now I have been without a phone for 3 days. They do not seem to grasp the concept of customer service very well. I am terribly dissatisfied with how this whole experience is going. So please take this review and realize that this business is quite possibly the worst I have ever dealt with. There seems to be no trying to make the customer aware that they are sorry for having the issues I am having. These issues are caused by the less than par work they are doing to phones. So, if you would like to turn your phone into a paper weight I would recommend taking your phone to them.

sc
Review №56

Very helpful and great service! Highly recommend anyone with a screen crack to stop here first!

Ma
Review №57

Friendly staff and quick service, hope to not break my phone again but if I do I will go here

Be
Review №58

Great service! Great workers! Very fast! Thank you! Very happy!

Ri
Review №59

I went to get my screen fixed it took less than an hour and the employees there were helpful and knowledgeable hopefully I wont break my screen again but if I do or have another phone that breaks I am going to come back here.

Ra
Review №60

Very Helpful and very quick turn aroundWill come back again

Er
Review №61

Timely repair and professional service. They were able to repair a shattered iPhone screen.

ge
Review №62

Very professional first time to see a OnePlus one phone they did a great job

mi
Review №63

Awesome costumer service, I really recommend this place, got my phone screen replaced in less than 1 hour!!

Ry
Review №64

Best service in town. Great ppl. Friendly. Fast service.

Da
Review №65

Quick same day service. Good pricing also

On
Review №66

I broke my iPhone 5s and have another year until I can upgrade. So my options were limited. Cell phone carriers are expensive, VERY expensive. They wanted to charge me full price $599.99!! The Apple store was no help either. Then I found these guys. The staff at iRepair Smartphones were friendly, helpful, and a hour later I was back in business. Then I bought a “Otter Box” and the took $10 off! Just because I got a repair done. Wow! That’s customer service!! From now on this is the only place I will go!! I just wish I knew about them sooner!!

Ja
Review №67

Great place ... great quality of products I have had several screens replaced !! Great customer service

Sh
Review №68

I broke my phone so bad that I didn’t think it could be repaired. I took it to Irepair and they fixed it in under an hour for under $100!! I am completely satisfied and will be recommending them to everyone I know!

Ma
Review №69

Came in and asked if they could fix my cracked screen. 2 hours later all done and works great. Highly reccomend it :D

ra
Review №70

These guys can fix anything took my destroyed iphone in and was able to have to fixed and picked up in under an HOUR! Cheers!

Ja
Review №71

Went in and got camera glass replaced, very professional and courteous people. Id definitely come back!

Ha
Review №72

They had very nice employees and they did a good job on fixing my phone.

Li
Review №73

He is great with repairs n good prices

Pe
Review №74

The customer service is the best I have experienced thank you so much

Sa
Review №75

Friendly efficient service! I would highly recommend!

Sh
Review №76

They are amazing!! They have worked with a lot of my friends phones! Not only do they have good prices they are fast! Off to go get my phone now!

Ma
Review №77

Fast and affordable. Great customer service.

Vi
Review №78

Thanks For Fixing My Iphone X Screen Works Goood

Te
Review №79

Jacob is amazing and he gives such good service! He needs a raise.

Te
Review №80

These men did a great job and was fast about getting my phone done😊

Da
Review №81

Super helpful

ch
Review №82

This place had good staff and took care of what I needed done

Fl
Review №83

Ppp

Ma
Review №84

They did a great job fixing my iPhone.

Jo
Review №85

Quick and Reasonable price! Definitely Recommend

Yo
Review №86

Good place and really nice customer services recommend for anyone to come and visit they are a life savers

Sa
Review №87

I was super happy with how fast they fixed my phone little pricey for my pocket but good service and vary nice people 😊

br
Review №88

They are very professional, courteous, fair, and my experiences with them are always positive. Highly recommend them for any services you need.

Ab
Review №89

I got my screen fixed three weeks ago, and it has already scratched terribly with a crack through the scratch. Im very disappointed in the quality of the repair/parts. I thought they would stand by their work and honor the 90 day warranty, and they didnt. It is very upsetting that I paid $150 for a repair less than 3 weeks ago and the best they could do for me was give me $10 off. I should have just went through my phone insurance in the first place. I could have received a brand new phone for less than what they charged me to fix my screen once, let alone twice. I wont be going back to them.

DJ
Review №90

I bought what they and I thought was a Droid max later I discovered it was an ultra and called them they had me bring the phone in and they determined I was correct it was not a max, since the ultra is a $100.00 cheaper they returned $100.00 to me without issue! I was very impressed and will take all my buisness there and I advise all my friends to also!

Je
Review №91

Prompt Service. Good Repair. Thank You

Be
Review №92

Always have the best service every time I go into this store, tonight we bought a iPhone 6 the guys were very helpful at showing us phones plus gave me a fare discount. Thanks again will return.

An
Review №93

They fixed my phone to brand new and under a short amount of time! Definitely recommend!! Staff is very helpful!

De
Review №94

I had my iPad repaired here for around $100. It was done in a couple hours when I thought it would take a week to repair. They were really nice and explained how they did the repair which was interesting. The people working were outstanding, very nice and educational.I will be taking my wifes iPhone in next, it has a small crack in the screen. They told me I could probably hold out for awhile and the price will be the same if the lcd goes out. I appreciated the honesty from a repair shop of all places

H
Review №95

I cracked my iPhone, and they fixed it within 1-2 hours. Now here I am a year later, and my battery is takin a crap. I never really knew that the battery was replaceable, so I thought I had to get a new phone and they proved me wrong!Not only are they good at what they do, but they also are very friendly and happy to help. Plus really knowledgeable! I didnt even half to bring in my phone for them to tell me my battery was bad all I had to do was tell them what I was experiencing and they knew right away!

Je
Review №96

Very helpful and informative!! Super easy to work with! They have the customers best interest in mind!

De
Review №97

The easiest repair experience I ever had. Screen was in stock and the price was lower than anything I found online

Du
Review №98

These guys took my phone and fixed it within an hour. Amazing!!!

Sa
Review №99

Thank you so much you guys do good job

Al
Review №100

Super easy and quick! They did a great job on my phone, highly recommend!

Information
12 Photos
100 Comments
4.6 Rating
  • Address:622 N Webb Rd, Grand Island, NE 68803, United States
  • Site:https://www.ubreakifix.com/locations/grandisland?utm_source=google&utm_medium=gmb&utm_campaign=grandisland
  • Phone:+1 308-675-2342
Categories
  • Computer repair service
  • Cell phone store
  • Electronics repair shop
  • Data recovery service
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:Closed
  • Saturday:10am–7pm
  • Sunday:10am–7pm
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