Greg is amazing! He was filling it for passport appointments and he most definitely eased my anxiety! I came over prepared and he made everything so clear and easy for us. I went in 20 mins before my appointment and we were done in less than 30 minutes. I know he isnt the normal person who processes the passports, but he has such a cheerful personality.

Made an appointment to get a passport indicating that I needed to take a photo on-site. It stated that Goose Creek Post Office did photos on-site on the appointment application. I get there and Im asked for a photo. Of course I dont have one. Then Im told I have to go to Walgreens and get one because they cant do photos on-site. Really? You couldnt send me an email or text warning me before my appointment? I would have canceled had I known that. I didnt have the time to do this as I needed to go back to work. Very frustrated and no passport to boot.

This is where most of my shipping is processed. I like to use the kiosk when the item is in a flat rate box. I believe you get a better value this way. When ever I sold something on Ebay in a custom package, the shipping options didnt usually match what I charged the buyer. I lost a lot of money, but its charged to the game so no loss really. The line is always long, but that is a reflection of the associates who work hard to provide excellent service everyday, and they do! Its just, that everyone appreciates this and so they trust this location over others. If youre in some type of hurry these days, thats a personal problem you need to work on. So slow down, and leave your attitude at the door.

Greg at the front desk is awesome! He is always super helpful and friendly.

The rudest people ever. Lazy and get mad because they have to do their job. Your sign says 830 then complain when they have to do their job after the time posted. Take the sign down or modify it to state the correct time on the correct days.

Mailed bills and bought stampsQuick in and out

Even with 6 ft spacing and very busy, they worked quickly and efficiently with a quiet and calm manner.

Lewis is very rude and harsh with customers short doesnt explain things, acts like youre bugging him because youre asking a question Id rather travel North Charleston where the women there seem to be more happy to be employed and pleasant to the customers. Im a police officer so Im used to rude people but he needs to be a little more nice or work in the back

If you walk in and see Lewis, skip him. He is disrespectful, he humiliates customers. I have seen it with my own eyes towards a client.

Staff is very informative & friendly. Excellent place to ship packages from! A++++++

I have the USPS APP, that I downloaded to my iPhone. This lets me know what mail I’m expecting each business day. But, there is a catch! You can easily review the mail you are to receive for that day once the notification comes to your email, but you may not actually receive that mail...the fine print located on the webpage states up to a week, I believe. So, if I didn’t receive a piece of mail that shows it’s to be delivered on that given day, and if I wait a week and still have not received that piece of mail, I can report it several different ways. 1.) in the USPS APP, you can click on that piece of mail not received and report it missing (I’ve done this and never have I ever received a response back), to report your missing mail. 2.) you can approach your mail courier (that is if she is in a good mood or not...usually a nasty mood/attitude and show her that you didn’t receive this piece of mail today by show her the USPS APP. She will tell you to call the main branch in Goose Creek and speak with the post master general. Oh, did I forget to mention, our route mail courier driver doesn’t wear the USPS uniform or a name badge...she wears civilian attire each day. 3.) good luck getting ahold of someone in the Goose Creek post office and when you do, and ask for the post master, you are informed that the old post master (Cheryl Martin) retired, and the acting one is (Dawn Barfield). So when you get transferred to her line, she does actually answer or the message machine answers if she’s not there, but, she’ll tell you that she’s not actually officially appointed as the temporary post master. So you tell her what’s been going on, and she does listen and does look into your inquiry. 4.) you can go down to the Goose Creek post office in person, and wait in the long lines, and then when it’s your turn to be taken care of, you explain your problems and get treated rudely by the staff, but they will tell you to step aside and they’ll try to locate the “acting post master” to come out and meet with you. The clerks are impolite and I’ve been going to this branch for 25-years, but I’d i go to the Ladson post office branch in the city closest to Goose Creek, they are very nice when dealing with their duties...in fact, so is the Summerville and North Charleston post office branches, are just as friendly and very efficient...I wish I could say that about Goose Creek. So, if you have a good customer oriented and friendly post master of a branch, the rest of the team is good, but a bad one, not so good, and that shows to the customer that branch serves to.

I was told in an extremely unfriendly manner that my daughters wedding invitations had to be hand stamped because they had wax seals and that there would be an extra 15 cent charge per letter. The only 15 cent stamps they could offer had Uncle Sams face on them and they only had 3 sheets. When I asked if I could print them from their lobby machine I was told that it did not print 15 cent stamps. My husband said that was incorrect, and sure enough he was right. After spending an hour printing out 160 stamps and spending an extra 24.00 dollars, I returned the next day and stood in line again. I clearly and specifically asked them to hand stamp the letters. The 160 letters were dropped off with this request in three different batches to be less overwhelming for them - and had the additional required postage. My sister messaged me a photo of her envelope after she received her invitation. It had been obviously run through the machine like all the other mail, the seal was flattened, and the envelope was damaged. Since then we have received two letters marked return to sender not deliverable as addressed and unable to forward. We have no idea why. We have reconfirmed that the addresses are indeed correct. These two were also obviously run through a machine, wrinkled, and torn. It is truly a shame to spend hundreds of dollars on invitations, wrap the inserts in ribbon, have someone handwrite every address in calligraphy and wax seal each one, personally select boutonniere-themed stamps and pay extra postage - only to have them arrive in this condition. Shameful.

If I could rate less I would. I have come here in the past and have had subpar service. Today though I took a family member there to receive a package that was delivered to the wrong address twice. The attendant was very condescending and righteous for some reason. My family member was just trying to claim a package that the delivery was messes up twice so he asked them to hold the package. I stated to her I owned my own delivery business and that I was trying to help solve it. She then stated to me to mind my own business very rude and cynically. She is an older lady who was very disrespectful named Cheryl. I couldnt believe that she had the nerve as a government employee to tell me that. She was very rude and is very ate up. She was there manager. Now the African-American gentleman who was working alongside her was very polite and should be come there new manager.

There was a very long line to get inside the Post Office. It is very hard to stand in line for one and a half hour very a big box.

Gregg is amazing. Very helpful and always kind. Cheryl is awful. Literally the last person you guys should have answering the phone.

Not delivering mail because it is oversized... Lord help you do the job youre suppose to do.

Was waiting on a package today, it needed my signature. No one rang my doorbell to get one, they just left a sorry we missed you in my mailbox! I have a ring doorbell and know they didn’t even try to come up to my door. Horrible!

I have always had courteous and friendly service here. Sometimes the wait is a bit long but that is a normal part of business and they try hard to get you in and out quickly.

Every time I drop off a package they throw it in the bin as if, theres nothing important in it ! Will not be going back to this particular location! They are rude as well !

The self serve machine that has been at this location for years worked fine... quick and easy. Now they have a new machine that is very difficult and time consuming to use and worst of all, it is NOT ACCURATE!!! I was charged 4.80 for a package that ALWAYS costs 3.50. There was no way around this incorrect charge! And if you opt to go inside, you better be ready to wait in line for 30 minutes only to deal with GRUMPY employees?! Why are THEY so grumpy?? They are getting paid to be there while the customers are being ripped off and have to wait a long time to do so!! And, NO AC for the area that the customers serve themselves either. Horrible, horrible location. I may as well use UPS or FedEx for small, first class packages since the PO is overcharging....at least Id get speedy, friendly service in AC for my extra money!!!

As part of my online business, I have mailed around fifteen thousand parcels from this facility since 2002. Less than five parcels lost or unaccounted for. That is an amazing statistic. Nice, friendly, helpful folks. A Big Thumbs Up!

Front desk/ customer service are rude and not a lot of help and when they do, they are completely put out. Sad bunch of employees and seem to want you to have the same kind of day and put a lot of effort into making that way.

If I could give this post office a negative score, I would. In my 9 years here, Ive been 4 times. All horrific customer service. Just an embarrasment to the USPS. I highly recommend the office at North Pointe Plaza in North Charleston.

Rude and don’t process necessary information needed. Too much effort

I tried to call this location about a year ago and couldnt get through even with multiple tries.I called today to check on a missed Saturday delivery and the phone was picked up within the first few rings. The lady I spoke with was nice, courteous, and helpful. I hope more people receive the same service I did.

Swift and efficient service , kind staff, never had an issue

I go to this post office almost everyday, but I do as much self-service as possible. I have an online business so I send out a lot of packages. I have rarely had issues with lost, late or damaged packages shipping from this location. They have been very reliable and timely, for which I am very grateful. However, like others have said, if you need to speak with an actual person, you are met with a stony, blank stare or the general vibe of How dare you come to the post office to mail something? Although nobody has ever been nasty to me, there is an atmosphere of seriously cranky happening in there. I mean, I get it, Ive had plenty of high volume, high-stress customer service jobs in the past and I know dealing with the public is exhausting and sometimes frustrating. Still, its not the best feeling as a customer to wait in line for 45 minutes with a heavy package just to get to the counter and get side-eye because you exist. So, if you need something mailed, they can do that really well, but dont expect a warm friendly environment. Im still giving them 4 stars in spite of that because they obviously work hard, their services are essential, and Im willing to bet that their jobs are pretty difficult sometimes. Still, an occasional smile might be cool, GC Post office, just sayin.

Called today from Idaho to try to locate a package that was supposed to have been delivered to my son at Navy Nuclear School. Sweet Miss Brenda sorted through the return to sender bins that had come back from the school and located my sons lost package. She was such an angel!!💜 So nice to have someone looking out when youre so far away. Thank you Brenda!!

Doesnt say that theres no people here after 12.But states that theyre open until 4:30.

Two stars because most of the people who work here are extremely helpful and kind. That said, they need to give the soft speaking tall guy another job because hes extremely incompetent. I brought in a Large Flat-Rate box with a prepaid label on 12/20 to ship out to a friend of mine and on the way to the door it got a little wet from the rain. The scanning portion became smudged a little and I knew it wasnt going to be scannable. My fault. Normally I tape over this stuff but Ive been told it might mess with scanners at some other places so I leave it without tape. Anyway, after waiting in line 15 minutes (which isnt bad) I put the box on the counter in front of the quiet, tall dude and say Hey man hows it going? Can I get you to print me out another label for this because its smudged. I can pay right here. He proceeds to tell me that since I did this online, I need to go home and re-print a label...? Dude what? Im at the post office. So I say to him, you cant just put this address in, get me a label and send it off? He then gives me a TO and FROM sticker slip and tells me to go write exactly whats on the label and stick it on the box...so at this point I am more blunt You are telling me you cannot print me out a label - at the post office - and cover this one up - and send it off? He says no. Why do I need to provide a TO and FROM sticker when the address is already on the box and stand on line again? So, I fill out the TO and FROM label, stand on line for 25 more minutes, hand it to another very helpful woman, and she KEYS IN the address, PRINTS OUT A LABEL, and sends it off. Massive waste of time.

I dont understand the terrible reviews. Its a post office. Came to get a passport. Had zero problems and did not have to wait but a few minutes. They were very helpful and friendly.

Post to be receiving some packages in the mail its been a month and I still have not received them I called up there and they first told me that it got delivered it to the wrong house the house number was wrong on the package they advise me to knock on some neighbors doors to see if they got my packages by mistake theyre saying it got delivered to 138 my address is 136 my street has no 138 at all found that out when I was knocking on everybodys doors trying to track down my packages called back up there the next day and then they tell me that it was delivered it to the wrong street address that the person the carrier delivered it to get a lot of packages so she assumed thats where the packages went. going on three weeks now still no package every time I call up there they tell me theyre gonna call me back and leave a message if I dont answer still have not got not one return phone call from them sounds like someone really screwed so I guess the next step will be taking legal actios

Brenda was incredibly helpful as I needed a package shipped and had never used the self-service machine before. She went above and beyond to assist me, even explaining where the other post offices where on my route home and it was so very much appreciated!

I just stopped in, even after reading the reviews. Customer service seemed fine to me. Three of the four people in front of me had some sort of issues and the workers at the counter seemed nice and helpful. I was in and out, in less than 10 minutes.

I understand people being busy, but when I call to ask a question, I don’t appreciate being cut off multiple times. So rude. And she ended up just saying “you’ll have to call back later” and then the call ended. I won’t be calling again.

Went in today for some help after the website didnt work for me. There were two women and a man working at the time. Both women helped me out since they were busy and were juggling work. Employees were super kind and helpful in spite of the busy midday rush.

The people working the counter do not care at all and just want to get you out of the place as soon as possible. They do the bare minimum and if there is ANY way they can not help you and have you leave they will do it. However both times Ive spoken to a supervisor they were nice, knowledgeable and helped me. But the first people you talk to, just awful. One of the guys there actually noticed I was wearing my work shirt and insulted my job and company without any reason to, I just wanted to pick up a package they failed to deliver.

Went for passport. Scheduling was fine and the appointment went smooth. They can take the picture as well. Much better than waiting at the N. Charleston location. Friendly staff as well.

Thanks to a lazy route driver my Amazon prime package did not get delivered. I was here all day with the front door open. The driver never even attempted to deliver it. Instead she took it back to the post office saying maibox was full,could not deliver. Its a 48 inch box of course its not fitting in a mailbox. Your lazy self was supposed to leave it at my door but you didnt even attempt that because I was here and you were also too lazy to leave a note that you tried to deliver. Instead you took it back to the facility and scanned it with some bogus note that my mailbox was full. So you are a liar and lazy! I had to go to the post office pick the huge box up myself and tried my best to fit it in my little car. Worst service Ive encountered yet!

Absolutely terrible customer service. Had a passport appointment, showed up early and told come back at exact appointment time. Came back at exact appointment time and waited over an hour. Was told to just keep waiting. Why have appointments at all????

Arrived at 4:10. Had the hardest time finding the ‘correct’ shipping envelop and a damn pen! Finally decide screw it I will write the address when I get to the counter... lady shuts an locks door in my face 4:32... I tell her Ive been looking for a pen this whole time and the right envelop since she was too busy to help. She says go to the self serve and locks the door 😡... go to try an use the self service station and it only takes cards... I had pulled out cash... 😡🤬 I had to drive all the way back up to one again today!

I love my people there. They know me when I come in and laughs with me. Just wonderful. Ive never had a bad experience.

VERY incompetent staff. Had a package that was clearly labeled on where it needed to go (California). Instead they shipped it to my home address....in South Carolina....

Its the holidays and yall still close at 4:30. Why? Makes no sense! But anyways the morning time is the best time to go.

1 of 6 packages delivered when the guaranteed delivery date was the 25th now its changed to the 26th of November. Are these people too lazy to go through and see if we have other packages. As if these were needed for work Im out of a day of work now due to this inconvenience of a very unprofessional post office. Tired of getting packages late or not at the spot of request! Live elsewhere if you want your packages on time Goose Creek USPS should not be handling Amazon Primes customers as they make them look bad. 0 of 5 stars they dont even deserve one star.

Worst Post office EVER!! They are all rude I have never had anyone of them be nice there. They are always so mean for no reason. The times of opening and closing are the worst ever. I got there at 4:31 and the lady lock the door right on me and all I needed was to pick up a package. Then started screaming at me that we are closed very mean. I was beyond shocked. The way they treat people in there is awful!!! Walking into that post office is just a awful feeling becasue you no they are going to be jerks for no reason. I guess they think they can treat people how they want since we cant pick and choose where are mail goes. Just remember one day they will need someone to be nice to them, help them and they will get pushed down just like they do to everyone else.

I cant even explain all of the stuff that went on while I was there, but I left more frustrated than Ive been in a long time. I basically had an appointment to get my passport done and the 2 women I spoke with that were supposed to help me were both incredibly rude and each made multiple mistakes even though I was totally prepared with all of my correct stuff to make the transaction smooth. I honestly could have forgiven their mistakes, but they acted rude as if I, the prepared customer who wasnt making mistakes, was the one putting THEM out. I seriously think these people are the most unhappy, uneducated people on the planet. For the love of God, drive to any other post office around but this one. Not worth it.

After moving to the area went to rent a box. The clerk pulled out the form and officiously explained the identification required, several different types, and firmly stating after each type No exceptions. She was visibly taken aback when I produced the required IDs so she couldnt send me away. She gave me the form and disappeared leaving me to deal with another clerk who was only marginally more polite. Later when I went back to mail a parcel a third clerk was disinterested at best. I could be perhaps more sympathetic if these folks were poorly paid, but theyre not. If it werent for Congress meddling, the Post office would go out of business and theyd find even Walmart has higher standards for customer service.

Bleh. I avoid the front counter as much as I can and go straight to their self-service kiosk. Their kiosk treats me way better than their human counterparts.

Avoid the this office when trying to get a passport! The employee took a photo at the post office and it got sent back by the US passport center as an unacceptable picture. Had to pay for return shipping to send in another picture. I also originally showed up with documents that i felt were most likely going to be needed (marriage paperwork etc) and the employee said they definitely wont need thesr documents and sent tje packet out without them. I got an email from the US passport center saying they needed every single document I brought with me to begin with! So i had to pay a third time in order to send those documents. Go to another post office.

My package was undeliverable due to missing apartment #. I called fed ex, they said call USPS. I call 8:30 on 03/03, soon as they opened and explained what happened. The women rudely asks, Is that a question? I said yes I talked to someone- she cut me off and said you must have talked to Brenda, shell be back after lunch. I said no, I need to call here and then she proceeds to put me on hold for 10 mins. She comes back on the phone and asks for my info and then says its in my apartment office. I said no it isnt, and she says its undeliverable and theyll send it back to me if they find it. I asked what do u mean if they find it, she said well its been 2 days.... but well send it back. Days passed and nothing happens, I called someone else in North Charleston and they helped me schedule a reshipping w/ a case # but it was too late, it had already returned to sender. So now I have to pay shipping again, thanks for wasting my time goose Creek post office. I wish I could have hold the mail or gotten actual help without trying to blow me off in every possible way, but they costed me money over a simple error in the end instead.

Convenient kiosk which allows me to skip the line; provided everyone isnt trying to use it at the same time.

Terrible customer service everytime I come I wont waste time coming here again. The customers were more helpful than the employees.

Horrible customer service. Extremely rude one of their drivers was stealing my Amazon packages. I was getting notifications they were delivered but nothing was ever left, had 3 packages taken, wittinessed it happening and they did nothing about it but hang up on me. USPS is a joke. DO NOT ship with them. Severely untrustworthy.

Received an open package missing items. This is a federal crime to open and steal mail yet the local post office was unwilling to do anything. In fact the supervisor on duty was nice enough to inform me that she could listen to my complaint but couldnt do anything to help. Awesome.

Perfect!! Magi is perfect and very helpful staff helped me 100%

I am beyond disgusted at making the trip all the way to the Goose Creel post office to get my passport made only to find out you need an appointment. There is no mention of this anywhere on the website and the staff person at the desk was rude in her delivery. Needless to say I wont be making a return trip!!!

The self-service kiosk is always out of service, and I went there today right at 4:25. The lady let someone in right ahead of me, then closed and and locked the door right in my face and said were closed with a terrible attitude. I get that you have to lock the doors, but someone literally walked in right in front of me, and I had one envelope.

They dont even deliver to a commercial address in goose creek, we need to open a P O Box in their office in order to receive mails , that is ridiculous

Im trying to find a package and cant get through to a human! The package was sent from a business that didnt put a house number on. But I cant talk to someone that can find it and add that house number! More that frustrated! All you get is a busy signal!

Horrific office and the worst one Ive ever stepped foot in (and Ive lived in California). They refused to give me my mail upon request when I came in because the postal carrier refused to put it in the box because a car was too close to my box. This place is a joke and they need an entire new staff.

They suck the employees. the black guy is a know it all. they need to be replaced with ones who are nice and want their jobs.

Went early in the morning to mail a package; got very helpful customer service with a smile.

My husband has had the same complaint about this black guy who is disturbingly rude to the customers or to him but I never had the chance to stumble upon this guy . We just move in the area a month ago and so far I havent had any problems though I think they need to smile more often and be happy although they are always nice to me so I cant complaint just yet . :P

The people who work there seem...unhappy. The place always feels depressing. Theyre borderline rude at times. They talk to customers like they think the customers an idiot or a 5 y/o.I think the place could do with better lighting and a coat of not-so-grey paint.Wait times are generally fairly short. I think out of the half dozen times Ive been there, most of the time theres only been 2-3 ppl in line, with maybe one visit having 5 or so.

Worst PO ever. The automated machine charged my card 4 times without dispensing a label, $20 total, brought in my bank statement and receipts as asked, called two weeks later and was told the guy I gave them to was now suspended. Brought them in again, called two weeks later, told they didnt have them. Brought them in again, called two weeks later, lost again. I finally gave up. Also, every time I get a personal card in the mail at home, a corner is always torn open (to see if theres cash inside). Thank God my relatives send my kids checks and not cash.

This was probably the worst post office Ive ever done business with. Im in the Air Force and was going on a 2 month TDY (Temporary Duty) for training in Texas. I asked them if there was a way to hold my mail for about 60-70 days. The guy just said not more than 30. I understand if thats the policy nationwide, but I then asked how do service members who have to get deployed or are away from home supposed to prevent their mail from being returned to sender? Then he just called his supervisor like I was bothering him with these questions. I wasnt even raising my voice and he pulled the Supervisor card and walked away from me. Then I finally saw something near the counter about mail forwarding. The supervisor said he would hold mail for 60 days for service members...then I asked him if I could forward my mail. If the original guy recommended forwarding I wouldve been fine with that. Ive never had to hold mail at a civilian post office or knew about temporary mail forwarding, I only knew about permanent through the military post office. I got the form from the original guy and I asked him if he had a pen because none were out. He then in a serious tone asked me are you going to steal it? That is a direct quote!! I looked at him like, did he really say this to me?? The customer service of these employees is below not acceptable, and they are very un-professional employees. I submitted a complaint to the USPS and never got a response even though one was requested. I guess with the cost cutting the post office did, their hiring standards went down the drain.

That was the worse Post Office Service i have ever been to. It will be my first and last time going there. The rudeness is highly unacceptable. i just hope that my mail get to its correct destination on time.

The web says the GC Post Office closes at 5:00. I arrived at 4:32 and there was a lady standing at the door and she pointed to the time and said, We close at 4:30.I had a ticket to pick up a package that I missed - and I was not even allowed to pick it up - and I needed the item in the package for the next day. Now I feel like I have wasted my money because I was not able to get the package.Very upset about the customer service and the change of times but lack of change on the internet. Not helpful at all.Another negative reminder of WHY I AVOID THE POST OFFICE IN GOOSE CREEK.

Rude absolutely rude. Worst in customer service in town

The overnight package drop is always full to the point where I cant drop my package off!! This location sucks and the employees suck.

Ive only been down here two months and a package has been stolen from me ,because their postal workers refuse to knock on the door. What kind of postal workers are these,it only takes a two mins to knock on the door and wait for someone to come to the door.

Slow, slow, slow counter service. Supervisor needs to learn customer service and some manners.

Everybody that works there hates there job! I hate going to this post office!!

Cant seem to get them to take my outgoing mail from my home mail box

Why has the phone line been busy for the past several days? Did they just take the phone off the hook?!?!?!

Bad

One of few post offices that has a 24-hour self-checkout machines. Weigh and ship packages, get stamps, mail letters, etc at any time of the day.

Update:Seen a definite improvement in care/treatment of fellow humans lately.

They lost all my packages

Great customer service

Usually a long wait

This is good post office but 1 employee makes it terrible. I dont have his name but hes an older African American gentleman probably around 50-60 years old. Has an attitude and acts like hes doing you a favor.. but Im the one paying the postage that keeps him employed. Do better.