The service department is great! Brandon and Jessie make sure I always feel taken care of. I make an appointment and pull right in immediately when I arrive. They are prompt, professional, and polite. Would definitely recommend for all your cars service needs.

Went through entire process (test drive, financial, etc) to find out all Deacon Jones add $3,995 for Deacon Jones Advantage that is added to every vehicle whether you want it or not! Online price was over $4,000 less that price on worksheet. Sticker price was mirrored online price. When I questioned why the price quoted to me in the dealership was over $4,000 more than the price listed online, we were told that they could not advertise a higher price than the Nissan MSRP. The Deacon Advantage was included in the price and was not listed as a line item, nor was it optional. Our sales person (Christian) was excellent. He provided a grand tour of the vehicle and its features, but we walked out the door because Deacon Advantage was not optional! The sales manager who came out to explain the deceptive online price was very arrogant and acted like we were stupid. Guess he is not use to people being observant and catching the additional fee he tried to sneak into the price. Be careful when shopping this location. EXPECT to pay $4,000 over the sticker price. I would have never wasted 2+ hours of my time if they were transparent about their mandatory fees.

Brandon,with the service department, was very professional in explaining my options on a transmission repair. I had several requests that he met in a timely manner. He even arranged for delivery of my vehicle to my residence upon completion of the repair. this really surpassed my expectations. Vehicle runs like new, Great work guys!

I have had a great experience with Brittney. She helped make my car buying so easy. Her positive attitude is a huge plus too.

I live approximately 45 miles from this dealer, however it has always been worth the drive to have my Nissan serviced. Brandon in the Service department is the best I have ever worked with. He always makes me feel taken care of and like he has my pocket book/best interest in mind. I could easily go somewhere closer, but his customer service will ALWAYS have me making the drive there. I have never felt ripped off, or like I was being upsold which as a female, seems to be what can easily happen. Thank you Brandon in service for truly being amazing!

Everyone was knowledgeable when i asked a question. The show room was clean. My salesman Rome was the best, he made sure to go over everything I had a question about and made my first car buying experience great. I went in for a trade up to an 2018 and was approved for an 2021.

Dario was exceptional! Not only did he meet my needs but he took the time to deliver my car to me! Great service and I love my new Nissan Kicks!

Had a lot done on this visit. Fixed hood latch recall, had oil changed, and purchased new tires for my 2016 Altima. All the work was done well and finished within a reasonable amount of time. My battery died just as I arrived. Brandon took care of checking the battery and alternator for me. The battery was not even two years old and had come from AutoZone. He made sure the battery was charged enough to get me back to where I bought it for a free replacement. I appreciated that he never mentioned me buying a battery from him while I was there. He was looking after the customer, not just his bottom line. Thanks to Brandon.

Brittany was very helpful, she explained the material for buying the truck. If I had any questions she would let me know the answer right away or if she wasnt sure she would ask another employee.

Had an awesome sales rep. who did exactly what he said he was gonna do and more Mr. German Thank you and also to everyone else love my new Rogue. FREAKING AWESOME

Brand M is a great employee. Always very polite and helpful.

I had a great experience with Brittney. She was extremely nice and knowledgeable.

I have been to the Deacon Jones Nissan a few times to have my vehicle serviced. While it isn’t horrendous, I have found it mediocre on their best day.

Service was great ,very helpful and caring ,Brandon in the service department handled my situation very well great customer service.

Working with Brittany was the best. There was no pressure and she was easy to work with.

Awesome experience. Hassle free and pressure free environment.

My experience with Brittany was amazing she made me and my son car buying experience so easy and smooth and I will like to say Tavares did too he made sure he was able to accommodate our needs and was satisfied with the car and the price

Great people with positive attitude. Thanks for good customer service experience.

Sales people and management Was told exactly What we wanted They tried their very best To meet all our needs . Did not feel pressure at all .

Businesses need more employees like Brittney Bain in this society!!!! Her Ambition is awesome!

Our buying experience from Deacon Jones Nissan was nothing short of amazing. I wasn’t sure exactly what midsize SUV I wanted but my salesperson Tiffany was willing to help pull any SUV they had available to help me compare. Brandon in finance was very articulate and upfront about costs, fees, extended warranty options and anything that matters when it comes down to the price. Calif is the sales manager and was nothing short of helpful! They stayed past close for us two nights in a row in order for us to find our perfect vehicle. We purchased a pretty much new preowned and had an issue the day after purchase with a tire. The dealership did not hesitate to correct the issue in a very prompt manner. Again when we are in the market for our next vehicle I will definitely be going back to Deacon Jones Nissan as the team we had were phenomenal.

I had an excellent experience. Allen was awesome & beyond helpful & very friendly, kind & personable. Love the Deacon family at Deacon Jones.Brandon on service, Brandon in office & Emily & all were awesome!!

Customers Rep. At service department was the most efficient person that ever helped me she didnt play around she went straight to work and called me when she said would I was really impressed with her.

Service if pretty fast was in and out faster than most dealerships

All of the team members were beyond friendly and prompt in getting my car back to me. Kudos to the Goldsboro Nissan service department!

The staff are very knowledgeable and good at what they do. I trust my vehicle will be in good hands when I go here for any work needed to my vehicle

Oil change scheduled and completed in good time. Recall service scheduled and completed with no issues. Quick and simple.

Allen, my salesman, and Calif, the manager, made it real easy to buy 2 vehicles. They even worked fast on coordinating instant rebates through a buying group I am a member of.

The service was great, I was treated well and I feel like I got a good deal on my car.

I really was happy with everone there was very nice they made you feel welcome and. very respected. I would recommend any body thats the place to go. Nissan

Alicia was satisfied with the work, and the cost.and the time.

Treated with great customer service, friendly staff & atmosphere was very pleasant & Clean...Would highly recommend Nissan Dealership ❤️

Erick Hernandez was more than accommodating from day 1. My boyfriend and I were in the market to upgrade from our minivan. He took the time and went through a side by side comparison of a suburban vs. the Expedition max available on the lot. It was later in the evening when we stopped by to take a look at the Expedition. He was more than understanding of our schedule and time and communicated with us over the phone for majority of the deal. Erick is very personable and follows up without being pushy. When we came back to sign paper work, we were in and out in no time! The easiest car buying process I’ve had to date! Highly recommend the dealer and Erick!

The staff was very professional and pleasant.

Excellent Customer Service received from all Team members of Deacon Jones Nissan in Goldsboro North Carolina..

The gentlemen in the service bay were very nice and friendly. I appreciate them vacuuming out my altima even though I have all-season floor mats. Just a simple state inspection, but polite customer service welcomed.

Cameron was a great salesman and Kelly was very knowledgeable about all the feature on my Rouge I really enjoyed both of them.

Erik Hernandez is the most honest, professional, courteous sales associate that we have dealt with in 35 years. I would highly recommend going to see him if you are in the market for a new or used vehicle! We traveled from an hour away and weren’t disappointed- driving away with our new vehicle! Thanks Erik!

Mr. Allen Jones was wonderful. He greeted me and met every expectation. I would highly recommend him to anyone.

No masks. Were in the middle of a pandemic and not a single employee was wearing a mask to protect the health of each other or their customers. My tire pressure was also not checked which I thought the multi-point inspection covered. If there was another dealership in the area I would go to it. I am more often than not disappointed or even dismayed by the customer service and vehicle service I get here. We loved our dealership, Faulkner Nissan of Harrisburg, back home where every customer is treated like royalty and the service is always excellent.

Great service and happy they picked up my car to service. They even filled up my gas tank. Only issue was that one of the tires pressure was low when it was returned. I thought that would have been checked on the tire rotation.

Had a great experience at Deacon Jones with Brittney!

My service guy was extremely helpful and was great to work with

I recently went to to this dealer for service. I was quoted $110 for a diagnostic fee which represented one hour of labor. Once completed, I was charged $120. I was told the computer charged me $120 plus shop fees, tax etc. (second time computer was issue) I was told this would be taken off when the work was performed so I paid it. I was told the job was a 3 hour job. When that bill came, I was charged more than what should have amounted to 3 hours labor plus the total shop fees I was quoted for shop fees on estimate. The original amounts did not come off as stated. Then to further compound the problem, I was told that I could not get warranty on genuine nissan parts through the official nissanusa website and have them shipped to deacon jones, that I had to get them from them. I was told they were not familiar with that site, it was operated by someone else. Yet when I got an online price quote it came emailed from deacon jones from the parts and service manager at deacon jones. Let me just say the online parts were almost $200 cheaper. The official nissan site states that you can you can order parts online and maintain a warranty as long as they are installed by the dealer the day of pick-up. After numerous calls/emails (parts and service manager said he was extremely busy), he eventually told me that he didnt owe me any money back. This is how deaCON jones nissan treats their customers (I purchased a brand new car from them some years ago). Needless to say, I will not be returning. If I could rate them zero stars, I would.

They were very helpful and made sure we found something in our price range. Only reason I gave them 4 stars is because it took over 3 1/2 hrs. I recommend this dealership. Ask for wilson he keeps you entertained during the paperwork process.

Thank You Deacon Jones Nissan for helping me get into my new 2019 Nissan Versa i LOVE it 😍😁

Well I can say that Deacon Nissan and I have never seen eye to eye but my wife and I went this Saturday the 24th March 2018 just to test drive a 2018 Pathfinder. The sales man Scott was amazing and a veteran at that (we have same friends) found out by talking which was awesome. GO SEE SCOTT!!! Well they beat the deal that Fred Anderson offered by a long shot and had our vehicle ready in no time. Because we had time to spare and the deal was great they came back with a 2017 Titan that..well even my wife couldn’t say no to. So we traded in our Rogue and Titan for 2 NEW Nissan’s a Pathfinder and of course another Titan. On Monday the paperwork was a little messed up and Brian took his time talking to our bank SECU and handled it before days end. I’ve been Nissan loyal since 2004 and brought my wife into the family in 2011. I can honestly say we will never drive another brand and this made our 6th purchase from Deacon.1. Frontier2 Rogue’s1. Pathfinder1. Titan1. Used GMC for my son (to teach him responsibility)Sincerely,Harold J WrightDeacon Loyal

Listened and understood me when I told them my issues.

Everyone was friendly and professional. The service was great and time efficient.

They were helpful and felt genuinely concerned in helping me and not just selling me a vehicle.

Everyone we dealt with were very efficient and informative. Answered any questions we had and had a exceptional experience! Will definitely be back for any future vehicle needs.

Excellent Service and Sales Experience from Expert Tiffany Maddox! We test drove 5 vehicles went with the Kia Optima. The lounge for customers had snacks, drinks and toys for customers waiting with kids! I highly recommend Deacon Jones Nissan and Tiffany Maddox for your next Car purchase!

About a year and a half ago I bought a brand new Kicks from Kaitlin and it was a fantastic experience. A week ago my car was totaled. As soon as she found out she was on it helping me find my next car. Once my car was officially totaled she had me in a brand new car in just a few hours. We stayed in budget and got a fantastic car. Everyone at the dealership is nothing short of amazing. I’m glad to be a repeat customer. I highly suggest Kaitlin!

This visit was for my Oil Change, Tire Rotation, Wheel Alignment and 74-Point Inspection. Service Team Member, Brandon was always very cordial and professional and the time to complete all requested services was brief. Thank you very much for great Customer Service!Betty Lubbers

Kaitlyn was very helpful with the auto purchase. She kept us informed during the process and answered all our questions. She is a great representative for Deacon Jones Nissan.I rated Kaitlyn exceeded expectations due to her assistance during the New Car Turnover. The person filling that role was temporary and not familiar with the Nissan product line (she typically works with Honda). Kaitlyn was more knowledgeable and assisted even though it was not her responsibility.

I always have a good experience.The service men are very helpful in explaining in detail everything that will be done.

Update 3/12/21: I’ve had multiple issues with the 2020 Altima i purchased. The dealership and Nissan consumer affairs doesn’t seem concerned that I have had so many trips to the service department and issues with the car since I purchased it brand new. The recent service visit I was told that the car was fixed and I couldn’t even get out of the parking lot without having the same issues again. They seem to just give the run around to their customers. The customer service after the sale is done, is very disappointing and lacking.Tiffany was awesome! She went above and beyond to make sure that my experience was great and no pressure. She made sure that the car was the perfect fit for my needs. I highly recommend her as a sales person. I will definitely be back to deacon jones in the future to buy and for service.

It was over great mr joe in service department was great helping me get my transmission replaced in a car i brought not even 2 months ago from another dealer.i would recommend all my family and friends to them.Thanks josie holloman

I was a walk-in and they completed all services within 2 hours.

I went to Deacon Jones Nissan because there was a orange key light on in my car and it stopped changing gears i was told it was a security issue and when i called i told them i wanted it reset. The people were nice there but i was charges 120.00 for a diagnostic when i wanted it reset. I gave a review and then i received a phone call asking why i left a bad review. I called the manufacturers a d made a complaint and i called another woman at Deacon Jones Nissan and she acted like it was such a problem but said she would look into it after not really listening to me. I just want someone to tell me why when my battery died and it was jumped a orange keylight came on and it stopped changing gears and everyone wants to say its the transmission but it is a security issue. I jist wont be going back to pay that much money for something i could have had done for free.

After hours of communication, Deacon Jones backed out of a deal they agreed to. I sent a copy of a competitors price on a truck inclusive of my trade, and asked them if they would be able to beat it or match it for an exact match truck. They told me yes. Once the deal made it past sales, they had my information and the sales manager was reviewing, after they hit my credit mind you, they told me they made a mistake and didnt fully understand what they agreed to. It was at this point they told me they couldnt do what they promised and that they had to back out. Dont trust them. Plenty of other dealers around. I found one that stood by their word in the end.

Very professional and friendly. Answered all my questions. Great experience.

Service dept assistant was polite and understanding to my service needs.

It was great, salesperson was knowledgeable and helpful with my needs.

Mona did a great job of serving my needs while dealing with my whole family. She is knowledgeable, professional, and fun. I can tell she actually cares about my satisfaction and she did everything she could to get me in the car I wanted.

Need to give a shout out to Tavarus Dunn and Calif Brown. My mother in law purchased a new Rogue yesterday. As a used car dealer I had some expectations and requirements when we arrived to make the purchase. Proud to say these 2 made the process easy and stress free for her. If you are looking for a new car go see them!

Rapid service, great covid19 protection protocols, awesome technical service, very professional.Thank you Joe, for your time and effort on costumer service.

THIS WAS OUR FAMILIES LATEST PURCHASE FROM DEACON JONES NISSAN!!! WE ABSOLUTLY LOVE IT!! THANKS GUYS YOU ARE THE BEST AS ALWAYS!!!!

Truly an awesome experience , I got the opportunity to work with Michael Maroules and make his first car sale. He hooked me up with a pretty hard to beat deal and I walked out a happier person. If you ever need a good car salesman to talk to ,Michael is your guy. He’ll answer every question you have and always is willing to negotiate and work with you to find what’s best. Overall a great experience here

The Servive dept guys and 1 lady are always nice, friendly like to joke around and have a good time. did the job in a timely manner and got me on my way. While waiting The sales dept spoke to me as well ask how i was liking my vehicle. Overall good experience.

Brandon in the service department was amazing! He had the Best customer service. The other 2 at the desk in the cubicles could learn a lot from him. It’s very simple to acknowledge people when they walk ..it’s simple to say, “ we will be with momentarily!” Thanks Brandon for all your help!

Service is always done in a timely manner. Technicians are very professional and thorough.

Everyone was very nice.

If I could give 0 stars I would. Dont deal with this place its not worth the headache hoenstly just go somewhere else. They give you the run around, tell you false information, and lie to you. Its just so much underlying things that you have to pay attention to so they dont mess you up on the paperwork and charge you extra for. Then when its time to service your vehicle under the contract they try to charge you for the free service that comes with the vehicle when you get it. Never will deal the place again or recommend them to anyone. Id walk before I would have to deal with this place ever again.

My experience at Deacon Jones Nissan was extraordinary! Michael Maroules delivered excellent and top notched service. Not only is he a wonderful salesman, he displays his passion for helping others so vividly. I would recommend Michael to any and all of my family and friends. He is definitely my “ go to” guy!Great work, Michael. Thank you for your service, your patience, and your professional support !!

I am really satisfied with the friendly and dedicated sales associates at the location I visits. Tavorus and Calif made sure I was happy & satisfied, Hilary also made sure I knew the functions of my new car inside and out I am overly satisfied with they’re business and professionalism. Excellent sales associates hands down.

Oil change & tire rotation was in & out with no additionsl issues. I purchased the car last November 2019 & because of the pandimic it took me until October to reached 5000 miles; my very first oil change!

Yall made this super easy for me. I have a full time job, and Im a single mom. I did everything over the phone, and my Rogue was delivered to me. Doesnt get easier than that. Thank you so much.

Stress less experience. My salesman and the staff were willing and did work with me to to get me into the vehicle I wanted

Not everyone wore MASKS or they wore the MASK incorrectly 😤🕵🕵.

Always a wonderful experience at Deacon Jones and this time was no different. Excellent customer service and staff was very knowledgeable. Joe Porter was extremely helpful and the team was able to fix the car issue in a reasonable time. Thank you to all!!!

I needed a vehicle. My truck quit on me and I needed a ride fast. I was greeted by a salesman and he asked me to come on in and discuss a price on a 2020 Nissan Sentra. He and the sales staff did everything to work with me and put me in a new car. In about 3 or 4 hours I was driving home on a new Nissan Sentra.

Texted Blake on a Wednesday about a car walked out the showroom on Friday with an amazing car, highly recommend going to see him for great service.

I purchased my first Nissan yesterday with the help of a great salesman, Michael Maroules!He spent hours helping me find just the right vehicle that I would be happy with! I appreciated his “no pressure” approach and his willingness to give me the time and space I needed to make up my mind. I was treated very kindly by all the staff at Deacon Jones Nissan. I highly recommend this place!

I had a oil change and car lined up without an appointment they welcome me in and service my vehicle , very pleasant customer service skills and I thank them for that and the wait wasn’t long at all

Friendly and knowledgeable staff in both the sales and service departments. Ive bought one car here so far, but theyll definitely have my business for the next one as well.

Kaitlyn is absolutely fantastic. Everyone I worked with was great. I have never been to a dealership in my life that only took 2hrs. The staff had everything in order and made it a smooth sale.

My sales person made sure I got what I was looking for

I have purchased several vehicles from Deacon Jones Nissan and just like in the past my experience was amazing. Their Sales and Management staff are so friendly, knowledgeable, and helpful! I will definitely be back!!

If you need a car...I definitely recommend Mona! She went above and beyond, the call for me! She made you feel like family, and would definitely recommend her to anyone that needs a car! #TeamMona

Took car in for a manufactured Recall had to wait three days for parts but the dealer did offer a loaner vehicle if needed the staff was Professional.

Michael was a great help! It was my first time buying a car and he made the process simple while working with my budget! He’s super friendly and passionate about his job. I highly recommend him to anyone looking to purchase a vehicle!

Very professional. They even vacuumed my floor boards for me. Great group of people working in the service department.

Great!! This particular time I needed an unscheduled service visit. On my way out of town family emergency and I pulled up at 5pm. I was asked if I could make an appt. I said I couldn’t this time and graciously my car was pulled in and serviced in 30 minutes. I was very grateful as I needed to get to my daughter and didn’t want to be worried about that maintenance light being on the dash.

From start to finish. Tiffany and the rest of the ladies who helped me with my purchase made it stress free. I would like to Thank Tiffany, Sonja, Kirstin and Hillary for their professionalism and for not just making me feel like just another customer.

Tiffany was fantastic!!! The whole staff was wonderful. Easy and professional and hassle free.

New tires, Wheel alignment, oil/lube, replacement of heat shield.Timely service. Easy to schedule and drop off/pick up. I recommend a quick complimentary clean of the car with this type of service considering the costs. i.e. vacuum, tire rims, windows cleaned.

Great experience. Michael Maroules was the best. I have never had a salesperson go over EVERY feature totally. Michael did just that. Very professional, knowledgeable and friendly. Amazing experience.

My wife brought our vehicle in for an oil change, tire rotation and replacement of one part covered under the warranty, thats all. But, They flushed the brake master cylinder and changed the fluid after telling my wife the fluid had turned black and it had to be done. However, extra things were done that she did not give consent to. I believe that, because she is a woman and obviously knows nothing of vehicles, that was noticed and she was taken advantage of. And ended up paying a $339 chargeWhen I called to speak to a manager I was pretty much told, whats done is done. And at no time did he offer to make it right.

I went to the Goldsboro dealership last fFriday with the purpose of buying a new Armada. My brother took me while my car was being serviced elsewhere. I had purchased a Rogue from them in 2013 after graduating from nursing school. That experience was really nice. But this time no one came out of the show room to say one thing. Customer service was not one of there strong points on that day. I’m not sure if they felt I was unable to purchase a car or what, but I was really disappointed with the lack of service. Now I don’t even want a new car because they left a bad taste in my mouth.Sincerely,Shuphora Sherrod RDH,RN