First time purchasing a VW from Armstrong and it was a pleasure. Very helpful and friendly people work there. Stopped by on a motorcycle ride and ended up with a new Atlas cross sport and my wife loves it.Zero hassle, straight forward and pretty quick transaction.We have purchased many cars over the years and Armstrong Volkswagon ranks up top on our list.

Traded in my Wrangler for a BMW and everyone I worked with was great. The staff was super friendly and hung out with us and kept us entertained while the paperwork was being processed. We had just come from D&C and didn’t have the best experience and were welcomed immediately and treated with respect. It was much appreciated. Highly recommend!

Worst customer service ever. Was there last Friday with my sister who was shopping for a car. We got there and looked for a couple of minutes in there show room, no one came. Then we sat down and was there there for about 10 minutes and no one came not even we will be right with you, nothing. There were a couple of workers who could see were talking about us. Then when we decided to leave another guy just kept watching us even going out the door. Just an awful experience with customer service. Will never go back there. Just awful. Which I could give them no stars.

Anthony Tony was so wonderful at Armstrong! I called a day prior with the exact car, model, and color I was looking for and knew it was available from their website. I had looked for nearly a week for the exact color combo I wanted as far as two hours away. He informed me it had just been delivered that day and I could see it the next day. I arrived at the dealer less than 24 hours later and the team at Armstrong had it cleaned up and ready for a test drive! I was so impressed with Tonys knowledge and interest in what I was looking for; he was a fantastic listener and never once pressured me into buying. When it came down to negotiating a price and a trade in value of my 2019 Jetta, he listened to all of my concerns and price points.Everyone at Armstrong went out of their way to give me clear financing options for my new 2022 VW Taos, even staying nearly two hours after the dealer had closed for the night to ensure I had a great experience. Knowing how badly I wanted that specific model of car, I know that this experience could have gone an entirely different way had Armstrong not been so transparent.I highly, highly recommend Tony if you are a numbers person and know what you are looking for. He worked very hard to make negotiations a breeze and was completely transparent during the entire process. He built immense trust in me as a new customer from the very beginning.Im looking forward to many years of continued support at Armstrong after my buying experience. Thank you!

Where do I start... We bought a used car that didnt make it out 25 miles before it had issues. Took it back to the shop and while they attempted to make it right and fix things, their service guys would refuse to answer the phone, causing me to have go into the shop to get updates. Staffing issues was their an excuse but when I showed up there was two guys in the bay talking... All while the phones ring... Like what the heck is going on here.Just terrible communication throughout the experience. The two weeks it took them to repair the car caused us some pretty serious inconvenience. 1/5 stars for entertainment value and 1/5 stars for all the excessive inconvenience caused by this experience. And in case anyone thinks Im off my rocker, just call the Honda dealership down the road. They will tell you exactly the same thing regarding the communication breakdowns.

Car dealers have a nasty reputation for not always being honest and forthright. The folks at Armstrong Volkswagen were very easy to work with an even though it seemed to take forever we got everything done in about 90 minutes. So happy and pleas ed with how we were treated. Steve our sales representative is a true hero. This poor man had his foot in a boot and was running around all over the property helping us. His dedication is worth his weight in gold. Thank you to the wonderful folks at Armstrong Volkswagen.

My experience with Darrrien was great, he was not pushy, but allowed us to take our time. We appreciate his calm demeanor. I bought a car that didn’t turn out to be good for my family, but the manager was kind and accommodated our family with a better vehicle that fit my families needs.

Carl Chilcutt in the service department has been absolutely incredible every time I have been in. I not only had a wonderful experience purchasing my car from here but being a young new mom and coming in for servicing done on my car has been such a stress free and very pleasant experience. Carl has always been so helpful and going the extra mile when helping me any type of issue or service I needed. I always had such a negative experience going In for any type of servicing done on past cars at different places, always dealing with them telling me a bunch a random stuff needed done at one location but when I went to another they said something completely different. I have never once had this issue when coming in and getting my car serviced here. THANK YOU CARL AND VOLKSWAGEN SO MUCH FOR MAKING THIS SUCH AN EASY EXPERIENCE ESPECIALLY FOR BEING A FIRST TIME MOM!!!

Travis made my daughters first vehicle purchase (9/6/21) a very easy and enjoyable experience for her as well as us. I have bought dozens of vehicles and this was by far the easiest and best experience to date.

I purchased a 2015 Honda Accord from Darrien. He answered all my questions, very professional helps me in every way. He would be the kind of employee that I would want in my company. I have been self-employed for over 30 years. I would highly recommend going to him. Thank you so much

Our Salesman Travis went above and beyond to take care of our needs for our next Truck. I could only give 5 Stars because that was the only option and I would have given him 10 if available. Call them for your next vehicle and they will take care of you.

Everyone was so friendly and immediately to act upon my service requests! Tayler Leary did phenomenal with communicating with me, enter with a smile, exit with a smile!

Took our brand new Tiguan in on Monday because the driver side door rattled when the window was down. Two hours into my wait I took a walk outside and saw a car that looked like mine but I didn’t think anything of it. Half an hour later I walked into service and asked if there was any update on the car since I was told it was a quick fix and shouldn’t take to long. After another half hour they told me my car was done and proceeded to walk out to my car, the car they had parked an hour earlier that was actually my car. They didn’t even fix my car and told me I would have to come back in a few days after they get in the part they needed.Fast forward to Wednesday I bring my car in and unfortunately I had to leave my mother there to wait for the car due to me having to work later that night and I couldn’t wait around for them to fix it. She said the same thing happened to her, she watched them park my car but didn’t think anything of it. (This is a car dealership, and they have a lot of Tiguans in the same color). They waited 45 minutes to let her know the car was done. After everything was said and done I read the paperwork they gave my mother and it clearly states they just tightened the bolts under the panel and didn’t even use the spare part. Thanks for wasting my mother’s and my time these two days because no one actually looked at my car on Monday.

Great staff, friendly and honest. Wonderful experience. Will go back.

I had an awesome experience with Darrien when purchasing a used car from the dealership. He has amazing customer service in being attentive, helpful, and personable. He helped me to return the rental I used to get to the dealership to Enterprise, and Darrien helped me to get the car off the lot of the dealership. One of the smoothest car purchases Ive ever experienced.

Very quick and easy transaction. Steve, Tony, and Amanda were great to work with!

I got a great deal on a used car with low mileage at Armstrong Volkswagen and I’m very happy with the purchase. Darrien was such a great salesman to work with too. Very friendly, informative and best of all not pushy like most salesmen I’ve delt with in the past at other dealerships. I’d definitely consider working with Darrien again at Armstrong Volkswagen on my next car purchase.

Ust sends me to voicemail box because everybody is busy, but calls never returned because Carl is on vacay! Had a terrible experience six months ago, too, when the same Tiguan needed a new turbo. I was considering trading in and wanted to take a look at the new ID.4 when I dropped the car off this time, but the sales people would rather talk to each other than help me. Actively avoided talking to me, left me standing at the front desk until the person finished with the customer. Take me out to look at a car in the lot, and another customer is literally like this is my car what are you doing, they don’t even know what car to show me! Then the salesman just wants to bad-mouth Tesla and Chevy when I tell him I’m considering other EVs too, instead of telling me how the VW is better I get to hear how Tesla isn’t a real car company…. Ok… I’ll end with Armstrong lost my sales and service business forever, I’ll take my VWs across town to another VW dealership for service, and they’ve done such a good job tarnishing the brand I’m considering switching away completely. Nice job guys, keep up the good work!

Great experience purchasing a used vehicle.

Darrien was great, he was able to answer all of my questions and facilitated a quick financing process that kept our kids happy.

I had such an amazing experience!! It was so quick and easy. Everyone is so friendly and welcoming. They do a great job of finding what works best for you. I will definitely be coming back here In the future.

I went in to visit my son John ONeal in the Parts department on my visit to the USA. And he gave me a private tour of the facility. I remembered the dealership when it was Buick a long time ago. The tour was great. Clean organized and comfortable. If I owned a VW this place would by service provider.Bob the American. That lives in Germany

Not a great dealer experience so far. My wifes car was dropped off for a simple reflash and what should have been a one day job turned into two months without our vehicle. Seems they only have one master tech and he unfortunately was out with covid for weeks. They had other shop staff try to work on the car during that time and then we get a call that the cars ecu computer was fried in the process. Carl in service said it will be around $1,000+ to repair and we would be responsible for the charge, even though we were quoted $150 for simple reflash. We were surprised at that and called a few other shops specializing in that type of repair. They all said its impossible for this type of procedure to damage the ecu computer UNLESS the shop did not maintain the battery voltage and make sure the cars battery was at spec and kept there for the duration of the procedure. Mistakes happen. Problem is, I cant get anyone to pick up the phone at the dealer or return my voicemails. I have called dozens of times just over the course of the last few weeks to Carl and also waiting for a callback from the GM. How does a business operate without answering the phones? We brought our vehicle to the dealer because we thought they would be the best and operate with integrity, seems we might have been wrong. We have been more that patient but need this issue resolved asap.

Had a wonderful experience here. Found a car listed on line and they are very transparent and up front about costs. Walked in, test drove the car, then paid exactly what was listed on line (which was on the bottom end of the KBB fair market value). Everyone was pleasant and professional, would definitely recommend Armstrong! I worked with Gordon and Nick and they were both exceptional

Wow. What a bunch of scammers. They ran a credit check- with out my permission- so many times my credit score is now lowered. The sakes guy could not even finish the sake with me before he was on to someone else. Felt really gross and I paid way too much and have buyer remorse.

The service dep. so bad service . The nonexperienced people Finished 3 days even they estimated 2 hours job. And they made big problem While he fix my order. The bad service dep guy said we can not fix it ! . Well. How can I do.? I am so afraid to drive my vehicle with the problem. But I drove to my home. And park. I plan talk with my attorney . Volkswagen dealer can not fix the Volkswagen vehicle, where I Get fix the problem? Non responsible dealer service guy I really want give him only half of star. I wish no one get the bad bad service at Armstrong dealer again like me. He never never says sorry.......

Not sure how Gordon is a salesman, he was not friendly and the manager James was not responsive to emails.

If I could give 0 stars, I WOULD!!I took in my car to this dealership to get it serviced, and I specifically requested for it to not be washed because I had a $1900 paint correction and ceramic coat done to it, and when I came back to pick it up, I saw that it was washed and all scratched up from the terribly done wash. When I asked Chris to talk to the service manager, he didn’t get him on the line and said that “he didn’t have it in his notes” but I specifically asked for them NOT to wash it.To some, this might not be a big deal, but paying $1900 to make my paint look new just to get it all scratched up again is just not acceptable! Would never expect Volkswagen to treat their loyal customers this way. I feel so cheated, and now i will be at another loss to fix the damages.

They were very helpful with figuring out our crazy financing situation and they helped us with figuring our affordable insurance. Ask for Steve Simmons, he was friendly and knowledgeable and didn’t put any pressure on us buying the car.

I have bought or leased a lot of new cars in the past 6 years. My needs and wants change often so I am always looking at the idea of getting a new car. For years i drove electric cars and would use the dealerships free charging station quite often. 5 stars for that.I have been in a number of times to look at cars and check for deals. Most of the time I have been blown off in the past but found them more willing to help now.I was referred by Megan in parts as well as one of their former techs to stop by and check them out again because I was looking at getting rid of my fiat that I had bought new just 2 months earlier. They offered what 2 other dealership had for my car but the number was 2500 less than what carmax had offered so I sold the car to carmax. I went in looking for something that had a great discount and the got me a jetta s with the manual that was priced better than anyone else could do so I took it even though it was my least favorite color. I worked with Gordon and he came down on his day off to finish the deal. The sales manager was wonderful as well but he did seem a little shocked when I stopped in the next day to set up my detail. I can be a hand full to deal with in regards to cars so I think he thought I was returning it. Lol. On the day I picked up my car i was in and out of there really quickly. That was a huge concern of mine because I had my 2 kids with me.To sum things up i feel like i was well taken care of and got the very best new car i could get for my humble budget. Thank you!

They were flexible, no rushing or pushing us to purchase, worked with us on pricing, and extremely accommodating! They provided all maintenance records, carfax, and Anthony was friendly and calm. Overall the best dealership experience Ive ever had!!

I had a fantastic experience buying a car here with Steve Deahn! His team, Lou Feiring & Amanda treated me superbly from the moment we walked in! We were getting nowhere with other dealerships... but they found my beauty!! White on White! Steve found the car and found us incentives and VW kickbacks and I got the right price!! Every place I’ve been before seemed to want to add so many extras and stick it to me. I would definitely shop here at Armstrong Volkswagen!

I recently purchased a new vehicle fromArmstrong VW. I had an excellent customer experience thanks to the James (Sales Manager) and the wonderful staff at Armstrong VW. The dealership provided a stress free experience with competitive pricing. I will certainly be returning to Armstrong in the future for another vehicle.

I bought my car there, enjoyed the experience the salesman was great and I love my car and the price was right

This dealership did everything quickly and efficiently on a recall of a 2016 jetta- Carl advised me they would have my car ready in about 6 hours that they would have the part ready- AND that the recall was needed- Herzog mier advised me they would need my car all day and only then would they know if it needed the part- they stated they did not have the part on hand and if the recalled part was needed they would not allow me to take my car home -they said it could take time till they got my part and i would be without my car UNTIL THE PARTS CAME IN!! they stated they would not allow me to take my car home!!!! REALLY !!!! I almost laughed at there answer- SO STAY AWAY FROM HERZOG MIER CARL AND HIS TEAM AT ARMSTRONG ARE GREAT THANKS!!!!

We worked with Anthony and Nick and they were great! They worked with us on price and made us a great deal on our 2021 Tiguan. They were very professional, courteous and thorough in the whole process from their no- pressure sales to vehicle delivery and tutorial of all the vehicle systems.

Always love working with these guys

Great people not a lot of high pressure and they were willing to help someone who is credit challanged

Best EVs ever. Super no pressure sales staff.

Lori (Laurie?) at Armstrong VW was fantastic! She worked quickly and efficiently to get us our new Subaru, and helped make sure the alignment was checked, since the car seemed to pull a little to one side. When we discovered that the sliding cover for the trunk did not fit properly, she got us a replacement at no charge. This was 8 1/2 months ago. We have now driven our car across the country to relocate, and it did a fantastic job! It towed the U-Haul trailer from Oregon to Virginia, and all of our stuff, in 6 days. We needed to replace the tires after that, but otherwise all is good. Thanks, Lori!

Outstanding out-of-state car buying experience with Armstrong and Dan Burke. Responsive, honest folks. Our SUV was damaged the day before it was to be picked up on a truck, and Mr. Burke made it right; called in paint and body shop who worked late into the night to fix the damage and make the car look like new. Would definitely work with Mr. Burke again.

I looked at and test drove a 2015 Tucson. Made an offer and they declined. I proceeded to wait a week and follow up on the same vehicle. After calling the dealership and making a second offer (higher than my first offer), while telling them why I am unwilling to budge in price. I receive a text saying cool. Unprofessional, and unnecessary.I advise people not to do business with this dealership, the first salesman (Anthony) was inexperienced, unable to answer multiple questions.

This is by far The most professional, low pressure, knowledgeable, friendly, thorough, and over all great experience in purchasing a car!I will always recommend Armstrong and Shannon as a salesman and Daniel Ennis as well as the car maintenence crew ran by Carl to all my friends and acquaintances.They gave me a great trade in price and price for a new car.Also, it cannot go by without saying that Carl in maintenence help me tremendously with my original car.The entire crew will not disappoint! Enjoy!

Excellent mechanics going the extra mile for my vehicle.I really cant say enough good things, my car came back cleaner, running smoothly, faster than expected, and overall the best experience Ive ever had.They completed my 40k diesel maintenance. Its nice knowing they really understand how my diesel works. Ive never had anything but the best from these guys.

Its been a while since I shopped for a car. I was here as backup for a busy looking for a car, but I was very impressed by the woman who helped him; she was very direct, not a lot of the usual car-selling shenanigans. I would come here when Im in the market.

As a returning customer to Armstrong, I cannot say enough good things about our experience with them — both leasing and buying. From start to finish they took care of us and gave us hassle free service and competitive quotes that could not be beat by any other local VW dealers. There were a few minor issues with the car we ended up purchasing that they took care of with no hassle at all and made it was very positive experience. It was pouring rain the day we went to pick up our new car and our salesman, Anthony, met us at our car with a giant umbrella to usher us into the show room. The crew at Armstrong goes the extra mile and definitely earns the business they receive! I would recommend this dealership to anyone in a heartbeat.. not something you hear people say often when buying a car.

My husband and I came in to look at a certain SUV they had in their used inventory, we were hesitant to have our credit checked because we knew our credit wasn’t the greatest but didn’t know our numbers exactly. The owner there reassured us once he ran our credit he was going to be able to work with us better and find us some great deals so we decided to see where our credit was and surprisingly it wasn’t as bad as we thought. They gave us options for the SUV but unfortunately the payments were out of our comfort zone. Since it is a Volkswagen dealership they showed us an SUV they have that has the same features we were looking for. I test drove the car and they gave us a quote. We decided it was a good deal and felt comfortable with the payments. They gave us a great interest rate. Overall we felt comfortable not pressured or rushed like you would at other dealerships. I’m very thankful for the family owned business that are and super happy we found them.We walked out with a brand new suv for lower payments and a lower loan than we thought we would have and no down payment. Thank you Darrian and the owner there!

I just moved to Oregon and stumbled upon Armstrong VW a few weeks back. I was directly connected with Corey Wakefield when I stopped by. Corey was absolutely phenomenal. Professional. Never pressured me to make my decision. Awesome at listening and super patient. He went above and beyond to make my experience probably the best I have ever had buying a car.

Sharing another awesome experience I had with the team at Armstrong. Their service department is one of the best. Always friendly, always going above and beyond my expectations.Next is when I purchased my new GTI they scheduled window tinting and a clear bra to the car. They were fast, they were professional and the team that did the work did an amazing job.You cant go wrong buying a car with Armstrong!

Had some issues but was contacted by the manager and all was resolved.

Top notch service! I utilized the text feature and was immediately connected with Matt. Amazing communication and service! Love this place! It is rare that dealing with car issues leaves you feeling better. I am super grateful

Good deals on prices here. Theyre willing to work more than other dealers.

Armstrong Volkswagen is by far THE BEST car dealership I have ever been to!! Not only do they have good clean cars, but they have better customer service than any car dealership I’ve ever seen (I’ve been to a lot of scummy places). I recently purchased a car from them and to help me with getting paperwork signed they drove an hour away from the dealership twice to get signatures so I didn’t have to make the drive!! a few days after I purchased the car I noticed it needed an alignment I called and spoke to them about the issue and they really listened to me instead of brushing me off because I’m a woman like a lot of places do! within a couple days they were on their way again an hour away from the dealership to bring me a service rental so they could pick up my car and take it to the dealership and fix it, the service department had it fixed and they had my car back to me IN ONE DAY!!! Not only did they make 4 trips down here total so I didn’t have to pack all my kids up and drive an hour each way THEY DID IT WITH A FRIENDLY SMILE!!! So many times I’ve been to dealerships where they treat you like a paycheck and are rude and pushy! ARMSTRONG VOLKSWAGEN has done nothing but make feel comfortable and confident in my car buying experience and they truly went above and beyond for me!!! I couldn’t have asked for a better dealership to buy from!!! IF YOU ARE LOOKING FOR A CAR THIS IS YOUR PLACE!!! EVERY SINGLE PERSON HERE FROM THE SALESMAN TO THE SERVICE DEPARTMENT IS NOTHING SHORT OF AMAZING!

Fantastic and easy transaction. Highly recommend 👌

I brought my Jetta TDI here to have multiple problems fixed. I made the appointment online (which is so convenient for my schedule) and I’m very happy with the service at this place. Carl is the one who helped me at the appointment, and he was very kind. He explained everything I needed to know about what they needed to do with my car. He called with updates on my car every couple of hours. This place has outstanding customer service, and I will be bringing my car here every time it has a problem!

Honestly this is probably one of the best car dealerships I’ve visited. Everyone is super helpful, Nick, and Steve we’re on top of everything. If you’re looking for a Volkswagen and you’re in the area, I definitely recommend Armstrong Volkswagen!

Making a decision on the right car is tough, but this team will help you! I’m on my third GTI (2020 model) and the team here at Armstrong was nothing but the best. The deal, the price, their knowledgeable staff, I couldn’t go wrong. Oh and not a pushy salesperson around.New review, first time customer and they have a repeat customer for life!

This is the ONLY place you need to go to service your Volkswagen and Carl is the man to see!! I’ve visited all of the Volkswagen dealerships around and Armstrong is hands down the BEST to visit and I have so much confidence and trust in Carl after my most recent visit. I had a recall and a kind of major general maintenance done and not only did they complete the work a lot faster than expected, the quality of care they put into the vehicle and making sure I was communicated with was top notch. I was willing to spend whatever they recommended because I knew they were 1) looking out for my safety and well-being of my car and 2) I knew it was going to get done RIGHT! Skip going to unreliable third party shops and just go to Armstrong even for the basic stuff, they take care of you and specifically Carl! He promised to take care of my car and could sense I had major anxiety when it came to servicing my vehicle and he made sure to follow through with his promises. As a woman, I never felt pressured to spend money on additional services that were recommended, I was spoken to like a human being and explained certain things I wasn’t knowledgeable on. Before the service, Carl explained to me what was going to happen to my vehicle, a time estimate and a cost. No surprises at all! Mike was also a great contribution to the experience! He was very friendly and easy to chat with, you could tell he and Carl worked well as a team on a Saturday - they were holding the service fort down. I’m so thrilled with my experience and I can’t say that enough - I’ve finally found a service advisor/manager I can trust and build a rapport with for all the services to come. Thank you, thank you, thank you Carl and Armstrong Volkswagen!!!

I was a first time buyer and they were extremely helpful throughout the whole deal. everyone was so kind and caring and a special thanks to Anthony for all of his hard work!! i walked out with my dream car without any hassles and feeling extremely pleased with the service!!

Just stopped in to the parts department.I’ve had difficulty getting a headlight assembly for a 2020 Atlas Cross Sport. Parts man took the time to look for it and found one somewhere back East. 10 days +! He was courteous.

Maybe the smoothest car buying Ive ever had? Steve Simmons was great to work with. No BS, and they made the process pretty efficient.

Amazing help from staff. Best car buying experience ever! Corey and Joe were absolutely amazing! Very straight shooters that were upfront about all pricing and negotiation. Will buy all my cars here in the future and honestly, I wouldnt go anywhere else.

Ruined my vehicle. They just want to keep charging you.I bought an OBD, i scanned my vehicle, then took it to them and paid for it to get scanned and they ended up telling me everything is fine.I did this after i kept taking the vehicle to their shop every time i had a problem, which was constantly. Be careful. they ruined the wiring in my car and caused a lot of damage!

Great, no-pressure buying experience. Bill and Anthony were patient with me as I explored my options. Bought a great car at a great price from great people. Thank you Armstrong VW.

Craig Hanley was very helpful, courteous, and fun to work with. Buying a car can sometimes be stressful but that was not the case at all at Armstrong!

If you like Volkswagen, this is the place for you to go, I leased a car for my wife and traded my car at this dealership and had a great experience with both cars, lately my sales associate, Lou, was a great man, he completely understood my needs and did a great job to finalized the deal. Im so happy with the service department as well as I serviced my cars there multiple time. the bottom line, I highly recommend this dealership. Thank you guys for being that good.

This is for the service department. From dropping my tdi off for some warranty work,to picking it up the communication and professionalism was stellar! It was really refreshing to see a business embracing the difficult times were in and doing everything in their power to keep customers safe and comfortable feeling. Thank you.

My service technician, Phil Reynolds, took care of me and my car, very good price for oil change, nice as they washed it after service.Thanks for a great service.

Overall they try to make your experience a positive one.On one hand, they need to be honest. I called to service my recall. I asked how long it might take and they said they could have someone call me back but never did. I called again to schedule the appointment. Again, they offered to call back with a wait time but never did. I went anyway and they said it would take an hour when really it took two and a half. A recall is free and not the fault of the buyer yet I found it a little funny they recommended services to buy at the end. Especially because I just had my oil changed yet they recommended I do it again.On the plus side their waiting room is cozy, temperate and has snacks, coffee, TV and magazines. The staff is friendly as well.

Had a great experience a while back when I bought my 2018 Infiniti q50 from their used lot! The salesman was really helpful when was looking for the car! The only complaint was when the finance manager was a little too pushy on the extended car warranty but otherwise everything was great!

We had a GREAT buying experience for a used low mileage 2019 Dodge Grand Caravan!We knew exactly what we wanted so I reached out to the dealer on the phone. Darrien was fantastic and offered to set it aside for me while I spoke with my wife. I did an online application and received the approval email within the hour.We came in 2 days later at open and the van was ready for us to drive. Somehow, someone still beat us to financing by 5 min so we had to wait about an hour but they accommodated our family with 3 kids with snacks in a seating area with TV.Darrien checked in on us regularly and gave us updates on timing for us to reach make it into the financing office.Once we made it in, it was an easy process. The options were set out for me to purchase extra warranties and I showed my wife who was with the kids in the waiting area. After we politely declined, we were simply asked if we were sure and after we said no a second time, there was no pressure and still treated with respect and kindness.In the end, we left with an AMAZING deal on our vehicle and a great car buying experience.Thanks Darrien and the whole team at Armstrong VW!

Sales guy was very short through the process, but trying his BEST to pretend to be a nice guy( typical sales people) wouldn’t put requests/agreements about items missing from the car being replaced, into writing...And then when it was negotiation time I told them what my bottom dollar was, they tried to get $200 more from me but lost out on the whole deal over it.I told the sales person what my available amount of money was, and was he obviously was willing to let the 11,000 sale go over $199.99. Felt insulted they came back with that offer after I stated I only that for my budget. Disappointing

Typical high pressure salesman that dismiss you if you dont purchase, basically ignore you

Not too pushy, had good service and selection

Please, buyer beware. We live on the Oregon Coast and made the 3 hour trip to Portland to purchase a car for my son. We had several vehicles in line to view but in the end made a purchase from Armstrong as we trusted buying from a dealer vs. a private seller. This was a huge mistake. We purchased a 2009 Audi A4. By the time we made the trip back home (3 hours one way), both the front and passenger seat back panels had somehow come loose and were lying against the base of the back seat. This was our first discovery. Long story short, we are less than 3 months since the purchase and now the car will not start. I reached out to the dealer and per the service manager they were aware of some of the defects we noted and he has no idea why they were not fixed as he says we dont let cars go out unless these things are fixed. Still waiting to hear back from him as to what they can or will do to remedy this situation. I have sent pictures of all of the defects (as requested by the service manager) but so far have had no response to those. Please do your research and do not trust that just because it is a big dealership that they will be honest. I will tell everyone I know not to do business with this company. They need to make this right but so far, no luck. After reading all the terrible reviews Im not expected much of a resolution unfortunately.

Ok

Replacement part. Ridiculously expensive, but not employees fault. Very friendly and knowledgeable, great customer service

Carl in service was very professional and was a wealth of information as he took the time to explain everything I needed to know to be able to make a wise, informed decision on what I needed to have done with my car and educated me on what I need to be aware of in the future as well. I would definitely recommend him and the team here.

Wonderful service and actually care about the customer post purchase, especially Lance and Dan!

Incredibly rude and disorganized service department

Best car buying experience ever! However there service department has a lot to be desired! I have a warranty so far thats been amazing! The guy I deal with at the service department really needs to be like the others service department people and check in with his clients and let them know whats up every time I come in its at least a 2+ hour wait! I know it is probably me I am not patient either!

The service manager, Carl Chilcutt, provided me with excellent customer service! He was very welcoming and made sure all of my questions and concerns were answered before the service. I was told everything up front, what was happening during the service, the cost, the time frame and he even asked if I wanted a car wash. Mike was also there to help check my vehicle in and was a delight to chat with! He is a great addition to the team and has such a positive and welcoming attitude as well. I am truly very grateful for Carl and his team - dont forget to thank the technicians too! - for providing exceptional service I will definitely be coming back for. Thank you so much!

I havent had good luck with any other dealer in town in terms of getting a loan approved. I bought a 2014 Smart Fortwo from a shady used car lot in Salem back in May. I was able to bring my credit score up another 100 points since then with perfect on time payments. No matter where I went, nobody could approve a loan and trade in my car. No matter where I went, big dealerships, small dealerships, no matter what car. So I had given up on buying a newer, nicer car. One day I was looking on Autotempest for 2016 smart cars. I found exactly what I was looking for, and for the right price. So I texted Armstrong Volkswagen, because I was working that day. I told them about my situation. They were super kind, werent judgemental, and took a credit application. They respected my wishes and didnt shotgun my credit. I was surprised to get a call the day after Thanksgiving (48 hours later) that I was approved and everything is ready to go. I was in disbelief, because of how much Ive been burned by other dealers. So I went there, met the sales guy, and the owners son. Very kind, and nice people. They had me sign a few documents, and they helped me move my stuff into my new car. I was there less than 2 hours. The crazy part is the loan they got me was 5% cheaper than what I was paying, and kept me with the same bank I was with before. Even more crazy they paid off my entire loan, even though it was under water. I have to tell you, I wish I could give these guys 1000 stars. They are very honest, and transparent about everything. They didnt even try to sell me extra packages or anything in the finance office. Just a smooth sail. If you havent bought a car before, or have had problems getting approved, definitely work with these guys. My next smart car or Mercedes Benz will likely be through these guys. I promise you will not be disappointed. Look on their website and find a car you like, take a test drive, and tell them about your credit situation. Theyll literally go to work for you.

Found an Alltrack SE on their website and drove the 4 hours to purchase it. Got a ride from a friend but they were prepared to buy me a bus ticket if needed. Car was even more loaded than expected and the price was fantastic with essentially minimal haggling (thank you Lori, you are the best!!!)Year and a half later, car got totaled out by a hit and run driver and had no idea what to do since my insurance was trying to screw me. Called their office a few times with general questions and they were helpful, informative the whole time. They even told me that since Id bought a warranty package, I could get a refund from them since I wont be needing it anymore (James thank you!) When everything finally wrapped up with the insurance claim, Nick was really patient in helping me get all my paperwork together to get the refund awarded. Huge relief after fighting and fighting and no justice for 10 weeks. Thank you Nick!If youre in the market for a Volkswagen, theyre team is the best the whole way around. Couldnt have been happier with every encounter Ive had with their services. Thanks Armstrong!

So I am writing this after returning to the service department. I had my oil changed a few days ago and right after it was done I drove e straight to work about 20 miles. When I arrived at work I noticed an oil smell. The car sat at work for 48hours then I drove home and the car sat for a few days. Went to work yesterday morning and later in the day my wife called and said there is oil all over the driveway. Went outside and looked under my car and yes fresh oil was there. Took it back this morning and they found that the o-ring was pinched and leaking oil that was the bad part. Now what makes a good business is how they step up and they did. They fixed the leak cleaned the oil up under the hood and belly pan and offered to have a company come and clean the oil in my brand new driveway. That is customer service and how business should be done. Thanks to the service management for stepping up admitting a falt and taking care of the customer.

Great experience buying a car, very helpful staff. This place will not try to gross a ton of money off a sale and has, in my opinion, fair prices. Highly recommended if youre in the area and debating where to go. A suggestion would be a better organization/inventory/accountability system for the keys and cars as it seemed like it took a while to track down where keys and cars were. One car we wanted to look at couldnt be found even though they had a key for it and it was apparently still on the lot somewhere. Either way, great place, better than the other 3 dealers I visited in the past week.

My fiancé and I purchased the beauty (certified pre-owned Golf Sportwagen) you see below from Lou yesterday. We got an amazing deal on our dream car, with everything we wanted! We were looking for weeks for this exact model and year, so we decided to pay Armstrong a visit to check it out, and the car exceeded our expectations by several factors. It’s the perfect car for the young family, and will ensure that we are ready as we begin the next step in our lives.Lou really shattered all of the preconceived notions we had about car salespeople, and made the experience a memorable one. It’s the first large life purchase we’ve made together, and I’m really glad that we ended up meeting Lou. We were mentally and emotionally preparing ourselves for a stressful event, yet it was everything but!I’ve been a VW loyalist for nearly a decade, but when it does come time to replace my beloved GTI, we’ll be contacting Lou and the folks at Armstrong VW. I’ve dealt with a dozen VW dealerships around the country, and this was by far and large the best experience with VW I’ve ever had.10/10 would recommend!

Bought a used certified TDI from Deb. Everyone was been extremely helpful with the buying process and making everything easy for me. Found an issue with a small valve in the AC one month after buying the car. The part was covered under warranty but I was happily surprised when the sales department paid the deductible for me. It will make it easier to do business with them again in the future.

Amazing experience!! Loved Deb...she is the reason we bought at Armstrong and would return! She was by far the best salesperson I have ever worked with! Knowledgeable, prompt, available...overall fabulous! We will buy from Armstrong as long as Deb is there!!

Great cars, great people and great service department. 10/10 recommend

Another typical car lot. Filled out an app, called and spoke with “Dennis” who ran my credit several times, played the up sale game, the “text me your paystubs” and no call back. Would not recommend this dealership.

One of the best purchase experiences ever. The whole crew was great to work with.

I had a oil change appointment for 3:30 I drove from Vancouver To come here because this is where I’ve been taking my car to get serviced since I lived in Gresham. Traffic was bad and I showed up 5-10 mins late. I was just getting an oil change but upon arrival I was denied my service and was told it would be a 2 hour wait (even though I had an appointment) and that the last service time was at 3:30. Which was my scheduled appointment time. I asked the service advisor if he could still get me in there because all I needed was my oil changed. He told me that he couldn’t because an oil change takes over an hour and they change oil filter, Engine seals, drain plugs, etc... this is bs Because the only seal you change in an oil change is the seal that comes on the filter itself ( you don’t change it). Up until this point I didn’t do my own oil change because It’s a newer car and I heard they pump the oil out of the car. So I figured since they have the right tools needed for the job it was worth the $100. Well after this incident I’m done with bs Stealerships. I went out and bought a bremmen oil pump off ecs tuning for about $80 bought the oem oil change kit for $55. So I then went ahead and did my own oil change for $135. It took me 35 mins to change my oil while the car was still hot. Now whenever I want to change my oil it will only cost $50-$60 and I won’t have to wait over an hour for them to do something that takes 40 mins tops. They also disconnected my air filter In the past a few times and didn’t put it back together so when I drove away my car would die because the service techs or to incompetent to check to see if they tightened hose clamps down. Please if you read this take your car to someone that owns their own shop because they probably know what they’re doing a lot more than these idiots.

Great experience buying a used car! Friendly, no pressure, respected my boundaries with time & finances, got a great deal. Thank you Lou, Gordon & Nick (although I know there were others I did not meet) for all your help, will definitely be back for my next purchase

Great place. The customer service was good; my car didnt come with the users manual and they went through 2 parking lots to get me a replacement. Also, I did pay much for my car and its a really good car. Repair section is good too.

Updating my review from a few years ago.. I was contacted by Sarah after submitting a Costco request and expressed my concerns about potentially buying from them again. She took really good care of me and was very honest, she then passed me off to Darrien who was more than helpful. He answered all of my questions and was very patient with me as this is the first car I have gotten on my own and I was by myself throughout the process and Darrien made the process painless. He even helped me call my insurance, I was faced with a long hold time and he called a local rep he knew so I could get a new quote to be sure about my decision. I leased a new 2022 Taos from them and they went and got it in Eugene and had it ready for me first thing the next morning. They even helped get all of the stuff out of my trade in over to the new car. Darrien also answered a few questions for me via text after I had the car. He’s great!Car buying experience was great... took forever for the paperwork but very helpful. They are terrible after purchase. I had a ‘we owe’ from them for my rear view mirror.. my car was in there for other services and the mirror was never replaced after going through numerous people to try to connect the dots. They do not communicate with each other. I have called multiple times since to try to get my mirror to Eugene or how to resolve it and I get told EVERY time they will call me right back and never do. Absolutely horrible customer service once it comes to a fault on their end.

Very poor customer service in the service department. Had to wait an hour and a half for an oil change after the car was already in the shop and on a lift. Then when we were finishing up paperwork and leaving the service advisor was on the phone with someone else while helping me

You will find fantastic service and quality cars at Armstrong VW. My wife and I have been shopping for a sport car for two years. We drove over 30 cars at 17 dealerships in this time frame. We stopped by Armstrong VW and drove 3 cars; with the help of Corey and Shannon we found the perfect car. These two salesmen are professional, courteous, and highly knowledgeable. We needed some additional outside work done on the car we choose and with the help of Lance in the Customer Service department the works was accomplish to perfection. We could not be more pleased with the quality of care and service at Armstrong VW. We would highly recommend this establishment to others. We will be return customers in the future!

I had a wonderful experience at Armstrong from start to finish. The staff was kind, honest, and the dealership is really clean/nice. I always felt like they were doing what was best for me as a customer. I worked with Craig and he was awesome. Well definitely be buying another car from them one day.

Had a beautiful blue Jetta Sportwagen Diesel from this place for like a year before I traded it in!Apparently certified pre-owned doesnt cover repair to faulty designed leaky panoramic sunroofs! Look up the horror stories before you buy one.You bet I got rid of that thing during the dry season last year before the rains came back!Never again!