This place is horrible! Pam is rude and has quite an attitude! I have never been treated so disrespectfully in all of my life. Might I say that I paid cash for my vehicle, 36,000.00. I bought an extended warranty for my vehicle to the tune of nearly $8,000, and was cheated by this company because of personal issues. Nearing the end of my service contract with maybe 6 to 8 months left on it, I was met with every excuse in the book as to why they could not service my vehicle covid you name it! Eventually the mileage ran out and the service warranty ran out! FORD WINS!!! LITTLE ME..... LOOSER!

Avo is the Best Salesperson you could ever ask for! If I could give h Im m a grade it would be 100+. His customer service skills are excellent, he goes above and beyond, he tried to make sure I was a satisfied customer. The finance Manager was nice however there was a miscommunication that happened! When I went back to take care of more business the Finance Manager made up for the miscommunication that left me speechless and Grateful. I would recommend this dealership because they give you A1 customer service, they make sure you are completely satisfied in every sense of the word! Im loving my car. Thank you Randall Reeds Planet Ford!

Ian was awesome, highly recommend this man an knowledge of the whole car business in general, great guy to work a car deal with, thanks for helping us with this low mileage Durango, much appreciated, have a blessed one

Randall Reed Ford the Deases family would like to thank all of your employees welcoming me and my family with open arms.

Got my car there but wouldnt get my next one there poor maintenance when servicing cars. They say the extra money you pay covers all repairs and services but not the filters ..

OMG trucks are so perfect for everyone and the price very fair I was in 💘 with the white lariat and the red .and the sales man Carlos his so nice telling how was the truck outside and inside Carlos i give you 5 stars you deserve thanks.

Great service and great employees to work with. I have been a customer for over 10 years now and remain pleased each visit

Recall work on vehicle done very quickly... Friendly service guys...in and out in a couple of hours...!!!

Mr. Greg Lusk is the greatest person and sales. He tells you everything you need to know and shoots straight up with you. He does not just sell you a car but genuinely cares. I have purchased 6 cars from Jim and grandson and son as well. I you go to Prestige ask for Greg Lusk only. He is the Best of the Best.

1) Last 2 visits for oil changes they have broken something minor. Its hard to prove when you find out 2-4 days later. (-2 stars)2) They take a long time to notify me my vehicle is ready. (-1 star)3) I asked for service records of my vehicle and was promised they would be emailed to me but I never received them. (-1 star)4) Their prices are not too bad. (+1 star)

I want said thank you to Mr. Eliseo SanchezI just bought this amazing F150He help me out and give me the best deal possible I walk out of Prestige Ford more then happy ..If you guys looking for a good dealTalk to Mr. Eliseo he make it happen ...And this is our 3rd Vehicle the we buy here ..

Top Customer Service! While driving through Dallas, 1000 miles from home, I got a powertrain warning on my Raptor. Stopped into the Prestige Ford service department to see if they could help. Right away my Service Advisor, Jerry Jones, grabbed Anthony Stovall, Shop Foreman, to take a look. They were able to diagnose and reset the system for me and take the truck for a drive to make sure it was functioning properly again. Within 30 minutes I was on the road and confident that it was safe to drive the truck again. So grateful for the quick and fantastic service these two gentleman and Prestige Ford were able to provide! I can definitely recommend them!!

Took my 1986 F150 in for a new alternator and Dylan and the service techs fixed me upExcellent customer service this is now my go to spot for my truck service

My 2017 F-250 has been taken into the service department at Prestige several times since it was purchased, for the same problem: the radio: my phone wont connect, the radio quits working on its own, the radio will just freeze, etc. Since 2017 through now 11/2020. Now Im told warranty does not cover the radio, in my opinion the warranty should cover because its bumper to bumper but most importantly, the radio was defected from day one, FORD should stand behind its name and replace the radio in my truck with a new one, in this case: warranty shouldnt matter. Ive been a Ford customer for over 30 years, a radio will not cause a burden in Fords financial account.

Awesome team at Ford! They got me in and out of the servicing department faster than expected and the staff were so kind and helpful! Will be going back for regular maintenance.

I used to go here a lot especially since its two miles from my from my house. Everything was going fine, I made an appointment for Friday at 2:00 and dropped off even earlier at 11:45am. When I checked on my car status on Saturday they said they werent going to look at it until Monday. What sense does that make? I told them that if they would have told me that I would have waited till Monday so I could have a car for the weekend. It wasnt until after many phone calls, pushing to get my car out, and mention the word complaint did I get any results.They do good work but they made it sound like I was in the wrong and that they were doing me a favor by getting the car out so quickly. So they fixed my car approximately one to two hours which is fantastic but they were going to wait until Monday to do it.

Customer services wishy-washy I was trying to schedule an appointment and then the person got turned smart with me on the phone and then when I asked for customer service I guess they anticipated I would hang up if they just let me hang it on the phone but I did not waited. I guess every place is like Walmart they want your money but no customer service is involved! Once again prestige Ford you disappointed me with your customer service. Thanks for not raising my expectations!

Nick in service has been outstanding. Swift, transparent and even got me a free loaner! Hope Randall Reed ownership reads and knows he is an asset!!

The service people are super helpful and friendly. Makes it a joy to go and know my vehicle is in absolutely great hands and care

After calling numerous times took 6 weeks for them to finally have a loaner....haha wow got car back yesterday after almost 4 months to rebuild my transmission which should have been completely replaced since it was still well under bumper warranty and not only did it breakdown on the way home but they also charged me for oil change and after all the hassle of them w trucks and getting back to dealer it has expired tags...# lemonlaw

Excellent service and friendly people.

Had to return, broken oil pan bolt.

Just tried calling in to set up an appointment for my car inspection, but the auto answer phone system is loaded with tons of high pressure advertisements. After wasting about 4 minutes of my time saying no to these ads, the system then hung up on me before I could even talk to an actual person. Ive come here for the last few years, but I guess its time to find somewhere else.

Do a great job in a timely matter.

Service here has approved 100% since my last visit, I thank Dylan for his professionalism and service.

Very honest and great customer care

It was very bad and they lide to me is not the same what say on the post in Facebook so I didnt like thim

Ive had my service done at Prestige since North Central Ford damaged my hybrid during service and sent it here to get it fixed. Never had any issues with this place and Jeff in service makes sure everything was done before you pick up the car. Definitely will continue to use them for service and when I decide to trade in my car.

My service advisor, Jeff Hoening is the reason I keep coming back to Prestige! He makes me feel like Im his only customer. His knowledge, friendliness, commitment and willingness to help to his customers is OUTSTANDING! I hope the Prestige knows how lucky they are to have Jeff!Karen Wood11/7/19

Recall fix, took vehicle in right before close and it was ready the next morning!

I am so happy with the service I received at Prestige! I took my Jeep to get repaired after a collision and they did an excellent job. From the time I walked in the first time to when I picked my car up, the staff was incredibly attentive. I have to give a special shout out to Dale. He was so nice and explained every step of the process thoroughly. I highly recommend them and they will definitely be my go to place!

I was concerned about a check engine light. Rick had me stop in and checked the code to determine the problem. He confirmed it was under warranty, ordered the parts needed, walked me over to make arrangements for a covered rental car and scheduled the repairs.I came in worried and left calm with a plan that caused the least inconvenience to me. Rick did a great job taking the extra effort to make this a much better experience.

I had some transmission warranty work done (recall work) on my Ford Fiesta. They were great, gave me a wonderful loaner, and fixed my car without question. I would highly recommend them. I will buy and service my next car here, the customer service from Cody was fantastic. I felt like they called my time and car.

I can’t remember the salesman’s name that assisted us at this dealership but he was awesome to say the least. Very high-energy, and helpful. He let us test drive a few cars to see which one fitted our needs and offered a great experience. Will be coming back here to buy a vehicle! I can’t speak for other salesman that work here, but this guy definitely earned 5 stars.

This place is great. They are all very helpful and accommodating. They work with you to get you a decent price. There very good about working with you for a loaner or rental car if needed. For a dealership they are one of the better ones they dont seem like they are just out to get your money. I recommend this dealership for repairs to everyone!!

Jeff very professional and helpful thanks guys again

My Service Rep, Lee, took absolutely amazing care of me and my Super Duty!

First I get there nobody greets me Im on crutches and stand at the desk for 10 minds and nobody comes to help me I drove a long way to come there because I received a phone call saying they could work with me but it was only good hearsay and today very disappointed

I called 3 days in row to cancel and reschedule an appointment. No return call. The help desk on the website made contact with me and recommended another number. I called it. No one answered and I left a message. I called North Central Ford and they answered and schedule an appointment, I talked to an individual briefly about my issue with the vehicle and they sent me a confirmation for a meeting next week. Im very sorry but all I asked for from Randall Reed Ford was to communicate.

Great customer service,these guys are more than willing to make sure a customer is 100% satisfied.

Customer service on the phone is great.

The work was fine. However, my truck was not cleaned. Not even a quickie wash. Then they called and said my truck was ready to pick up. I got there, paid the bill and a porter was asked to pull my truck up for me. The porter was attitudinal and sluggish. Typical millennial. It took him over 30 minutes to bring my truck. When I asked why I took took so long, he said it was dead. (Battery I presume). And then he walked off as offended he had to account for the delay. My service manager was great, first class. However, the schmuck porter will keep me from returning.

Rick is great got the truck in buy appointment. Will be waiting for my fixed truck but its in good hands .

Very bad customer service when it comes to fixing a mayor problem my vehicle. Theyre not the friendliest people as they are when purchasing your vehicle

Very helpful staff.

My car took one week longer to be fixed than they had initially told me. The staff is very unresponsive and does not keep you updated on the status of your vehicle. To top it all off, when I got in my car to leave, it did not start. A mechanic had left my lights on all night and drained my battery on my new Honda Civic. They did not apologize or compensate me in any way for these very neglectful mistakes. I do not recommend this place.

First class service - as usual!

I have been to this service department over a dozen times in the last 4 years. I was sold a Ford by Carmax that has had a lot of issues that are luckily covered under my extended warranty plan, Ford has always taken great care of me even though I hate my car!

What Prestige Fords service department needs most is MORE pictures of Randall Reed. I mean, I know they have I GIANT wall behind the counter with and alter to his greatness, BUT I WANT MORE. MORE RANDALL REED. Its just not RAD enough for me.

I have been so impressed with my service writer at Prestige Ford. I had to have my car towed to the nearest Ford because my transmission module went out. I am in hardship at this time, so I havent been able to get my car fixed, but I have been very impressed with the compassion that the dealership has extended toward me. Thanks so much!

Prestige Ford always takes care of you like family in the service department !!! Top notch people !!

Great service dept as well as sales I would not go anywhere else

Hey, nobodys perfect, and Prestige is far better than these reviews. I bought my car there and get all of my service done there. They are courteous, professional, and honest. The service usually takes longer than Id like, but they have all the service on record so when I trade it in they will know all the service was performed at the proper intervals.

Great service. Friendly staff.

I recommend this place. Very nice people. Have a complete snack bar while your waiting for the day

Love this place. If you get hungry you can buy a snack. Plus a complimentary drink on them.

Great people, nice facility inside and comfortable. Highly recommend for new vehicle purchase.

Excellent service and very friendly and efficient staff.

All the service was good. EXCEPT the little cafe that they have there, the girl working there with the red hair, she is very unprofessional, and the past times I go she is on her phone. Doesnt acknowledge customers.

Love Prestige. My family has done business with this place since the 90s

Took my car for my transmission. They did everything to keep me happy.

Very helpful and professional staff.

Very bad service, I took my vehicle for a recall coordinate an appointment they said will be ready in two days it’s been 4 daysss and they don’t even take the time to give a ring to customer.Very poor service!!!

Worst experience ever... Bad service

Ask for Jeff Hoening.. hell take care of you.

After doing online reservation still had to wait an hour and a half to even get help! Do BETTER.

The staff was courteous, clear in their communication and friendly.

My favorite dealership!

They were great and professional

I Bought A 2012 Ford F-150 From ThesePeople In 2016 And They Ve Always Treated Me Well. oil Changes And AnyMechanical Work I Let Them Do It.!

Dropped off a work vehicle and took a few days to fix it.

They are very friendly and their prices are reasonable.

Great customer care here (service department). Not so much in sales though

They offered me a free oil change and I went in for it made a app appointment to get it done and had to wait forever because they sent the parts back and had to go get them again so not so good

Talked to two guys in the “service” department and they were both a very poor representation of Prestige Ford (especially Jeff). I was extremely disappointed at the lack of awareness and lack of action taken when the opportunity was obvious. Jeff was a robot; a bad one at that. I will never go back.

Very helpful in every way

Better then north central ford code sure!

They put me on the pretext that I am the winner Apple tablet and got there take a tablet and when I went there, they just wanted to sell their used cars. They waste more than 4hours of my time,40miles driving and after they could not sell a car ti me they just gave me a 2$texas lottery ticket. Prize was fakery.

Prestige Ford service department was very responsive to my needs and polite.

Great customer service

Great service

I took my car to service and they stole my sunglasses! thats ridiculous and unprofessional

I was told I had bumper to bumper coverage including tires. Well that was a lie. They are so busy selling cars until they tell you anything. I am so disappointed in Prestige Ford. I wa lied to and thats not good no kind of way.

Excellent costumer service

Great customer.

Great

Good service

I took my new F250 in for service. It was there 4 whole days. And did absolutely nothing to it. Unacceptable service. BEWARE!!

Not good

Fast service with a smile

Awesome service in a timely manner

Great customer service.

Good service and dependable.

Take a bit too long just for an Oil Change

Worst service ever....3 hr for an oil change plus they left the truck dirty af....woman on the cafe rude and disgusting always on the phone...

Top-notch service!!!

Prestige Ford no good.

Excellent customer service

Dishonest company charge my credit card $2000 without me even purchasing a vehicle!!!!

Very friendly staff