This fat guy convinced me to change plans. Now my data mobile is slow and i am really frustrated to the point that I am going to switch to another company if my issue doesnt get fix soon anytime soon. this guy has no idea of what he is talking about he is a scamer. Verizon please educate your employees.

They were all very friendly and helpful. Special thanks to Gordon for working with our schedule. As busy parents of 4 boys we really appreciate it.

Had a great experience with this location. Special thanks to Brandon and Carl for being customer obsessed and so friendly, for going above and beyond trying to help us. I really appreciate how attentive and helpful they were. 👍👍👏👏

You guys have zero interest in helping customers. Im still waiting for the text to come into the store from Saturday. If Verizon knew what was good for them they would take their name off your building.

We received exceptional service from Brandon who took the time and effort to make sure everything was exactly as we needed. His attention to detail and easy going manner and caring personality was outstanding and frankly made it my best experience with any Verizon location.

Long wait but agents are very knowledgeable and polite.

Great experience today at the local Garfield Verizon store. I was greeted by Gordon at the door very polite and knew what exactly I needed. Didn’t try to over sell just what I needed. I would recommend this location to any Verizon customer or any future Verizon customer. Thank you again Gordon you were great

Went in to get my mom a new phone. We were helped by Shawn who took his time and made sure we had everything we needed and answered all our questions. Would go back again just because of the wonderful experience.

Shawn was phenomenal! Extremely helpful and very knowledgeable. I had actually gone to a different Verizon store beforehand and was very upset at how little the representative wanted to help and how much I felt like I was pulling teeth to get any answer out of him. Shawn and this store where the complete opposite! Laid all information out for me in a very understanding manner. Thank you!

Visited this store to pick up a router I purchased over the internet, and to drop off a DVR box. An associate offered his help as soon as I entered the store, and took care of my business with superb efficiency. The store is nice and cozy and well organized. The router that I picked up came in a tidy fabric bag - a nice touch.

The most lazy people on the planet almost 2 hours waiting here 😡😡

The worst service I have ever experienced in my life. In fact, I did not receive any service. Because of these services, I have to change this company, which I have been using for many years.I went to change the remote control and got the answer (that I have to do it online and I have to pay for it.) He said that without any respect and immediately turned to the other side, saying nothing more.Shame!!!

I had to go back 3 times to ask why they didnt fix their mistake.And every time with the same excuse the business manager is on the call , we will call you , never called back . And it took me 5 min to do it myself with customer service and getting all my refund. Bad service for new customer.

The sales individuals were very amiable, knowledgeable and went out of their way to help me out. They were extremely friendly and curtious. Everyone disinfected their stations after each customers visit. Overall. I had very pleasant experiences on the two occasions that I was there.

Wait is horrible, all I had to do is drop off equipment, dont come here if youre in a hurry, they only let 2 ppl in at once no matter what youre here for

I wanted to leave this review, I have been to this particular Verizon Authorized Retailer twice before at 17 Outwater Lane, in Garfield NJ. Today I had some questions regarding adding another line to my wireless plan. The representative Brandon was amazing!! He was patient, professional and courteous Verizon is lucky to have employees like , andBrandonl

My mom and I visited this location to upgrade 3 phones and returned hardware, I cant say enough good things about the great customer service we received. Our sales rep, Shawn was very helpful and made sure we knew all the details of our new plan as well as our new devices.Things are different due to covid so make sure before trying to open the door you read the sign posted out front with instructions for a virtual check in line. In the time we were there so many people continuously ignored this sign, and complained about waiting outside due to the cold and were extremely rude to the other workers for this reason. Guess what? If you Check in as instructed and wait in your car, You wont be cold! It really is that simple, you will get a text message when its your turn to enter the store. Despite so many rude clients the staff never once broke from a polite and professional manner and continued to provide excellent service.

Took forever to return equipment, with two associates in the store and one not doing anything …

Great customer service, very clean and organized. Safety precautions in progress. The only thing I see is that you got to check in and you dont know how many people go before you.

Shawn was very patient and very transparent to what I was looking for in a new phone. Very happy with the experiences. Plus I love my new phone.

Very clean & sanitized. The sales person was very polite & knowledgeable.

They did not show any ownership or customer service skills.

Marion was great and straight to support your visit. He ask me for my cell# then he gave me options and suggestions on a good savings plan. Ty, Marion. They are great his partner was with A spanisish couple and he was also very nice as well. Nice store to go too.

Shawn was extremely helpful. The customer’s needs always came first!Gordon was polite to everyone. Although it was pretty busy he and never complained once.

Be careful with those guys, the will try to get you with most expensive plans and they will go around your question and will lie to you, I walked out of there after 10 minutes.

Very slow. Most of us waiting were returning equipment and had to wait while 2 sales were being done which took a long time

Brandon is the best. Pleasant and knowledgeable. Very happy I chose the Garfield location.

I was there to return equipment this stop is in a convenient place.

Gordon was very helpful and knowledgable.

Gordon Brown and his team members are very helpful I recommend anyone in the area that wants to visit a Verizon retailer to go there they make things fast and easy and get you out as quick as possible at your convenience.

The service was great it was fast I was able to get what I needed and what I wanted and the staff was very helpful and friendly and very respectfulI was given options the sales representative also looked for me to save money and was great very good experience

The best experience, great customer service, clean and safe environment, and got great information regarding rate plans.

Gordon was super helpful and explained all my options and made sure I was happy with my purchase before I left the store!

Incredibly slow crew!

Gordon was professional and polite, answered all my questions so I could be clear and confident with my purchase.

Awesome experience, Gordon Brown provided excellent service. The whole store did a fantastic job !

At this moment have been on telephone with multiple people and they informed me all I need to do is return my cable box with no appointment they wouldn’t even have to see me. after I check in speak to another representative I was told that they physically had to see I can just drop equipment off. Then I asked BRANDON if I can have his managers card he said NO he will not provide me with his card because that is his personal cellphone and he will not know when he will be in store. What kind of manager is that they had no one to handle issues not even a supervisor. Manager name MICHAEl is not available for anyone I’m assuming. Worst WORST costumer service

I love Verizon. Its sad because this store doesnt represent them well. First off when a customer comes in the store greet them. Second train your representatives on customer service. Sales come with EXCELLENT CUSTOMER SERVICE!

I was helped by Gordon and he was awesome. He was nice and explained everything and helped me choose the best plans for my family. I would def recommend going to Viktra (verizon) in garfield

Very quick and professional serviceAll problems with my new iPhone resolved in no timeGood job !

I went to Verizon to swap out some old fios boxes for the new ones. I got there around 5:15. The actual customer service number that I called during the day messed up some where and forgot to file a claim. I was extremely enraged that they had screwed up something so simple. Gordon Brown the sales associate sat with me until past closing to help me get this disaster taken care of! Amazing customer service on his behalf. Honestly if it wasn’t for him sitting with me for so long to resolve the issue I was ready to cancel my service based on the way I was treated by the staff on the phone. Thank you Gordon for helping to resolve this issue. Next time I need anything at all I will be stopping by the store to deal with you personally!!

Service was great, got my information, went in and came out with a new phone :)

Service was good. Was only there for a router pick up, but I did get thru in no time. Thanks!

Just poor customer service. The reps just looked at the queue of customers waiting and almost purposely went slower. Nearly 1 hour just for a drop off.

If I can give no stars at all I would. Terrible service to say the least. I came right before they opened, employees wouldn’t allow me in the store until they actually had breakfast! At that time it was 10-15min after opening hours. Every Verizon store operates at 50% capacity not sure why this Victra location only allows 1 customer in at a time. Worst customer experience by far.

Would not just take my router. Total Chaos! Understaffed. Long wait.

Efficiency and quality.. I love them

Was very good if you need help at this location ask for shawn

I had to activate new phone I purchased on line. Store representative said he cant activate the phone because the phone did not have a IMEI number. I asked can you please call Verizon tech support and ask. He said Im Verizon this is not a Verizon phone and I cant activate it. The phone is a Motorola Edge plus A VERIZON EXCLUSIVE PHONE. I went outside and called tech support who instructed me to put 5 digits in the keypad and the IMEI number magically appeared. A simple google search by the employee would have saved a lot of time and aggravation.

Fire customer service. Shout out to the homie Gordon lol

My experience with Shawn was amazing very professional I get out from there with all my problems solve and my new equipment for Verizon

Great place nice treatment and good service.

Great atmosphere. Helped my business get the devices we needed to stay in contact with each other. Good job guys and thanks 👍🏽

Totally wasted almost two hours waiting at this location! It sucks. I WILL NEVER COME TO THIS LOCATION EVER AGAIN

Got my new Samsung S 20 ultra 😎. Never going back to iPhone. As an authorized retailer they very courteous and professional. They even had all the accessories that I wanted and needed which was great.

No helpful, you call verizon . Share your screen shot . They may be able to help . I really dont know . What to do. So please call customer service. Careless employees

I returned my Verizon rental router because I purchased my own router. All I asked to do was to return the equipment and get a receipt.Instead, Conrad disconnected my entire Verizon account and he did not even notify me that he was doing it. I never requested to disconnect service. Nor did he inform me that he was doing it. He has no right to disconnect my account and not even tell me he is doing it. The receipt he gave me only reflected an equipment return. It was very shady. When I got home, I saw there was no internet service and I received an email that confirmed my service was immediately disconnected.The Garfield store is unwilling to respond to fix error.Verizon said the change is irreversible!!!!!!! Unbelievable!!!!

Waited an hour outside just to return equipment

Brandons customer service was amazing.

Badddd Customer Service.

Waiting time was a bit annoying but the service was good

Went there for a simple router drop off and to pick up the new one I ordered. Waited there for 50 minutes when all I needed was 30 seconds of their time.

Employee is not helpfull and poor knowledge about deals, if we didnt say we got deal from other store he was going to charge $200 more for transfers..We came to open new business account and transfer 2 lines from other provider but he doesnt know exactly deals.. also we came to help one of our friend who has poor English.But the employee was unrespectfully behavior for us.. never come again!! If you have poor English, dont come!! To be insult!!

I have bought phones elsewhere, and gotten help if I had an issue with the phone. But this place, forget about it. You buy a phone here and they couldnt help with my issue, pathetic. I shouldnt have to rely on Google or YouTube for help. I can see I got the lady upset when I returned for help. Whatever. Go elsewhere to buy a phone from verizon, not here. Or ask if they know about their phones before you buy, or youre going to the Internet for help.

I am using verizon more than 5 years and I have never paid for the sim cart kit. today (it is black friday) ı have added a new ipad account on my plan and the store charged me $30 for sim cart kit. it is black friday deal! :))

Very helpful.

Good service

When you stop by that location please ask them “this charge is yours or Verizons?” they charge me for sim card 30 dolar and i called verizon customer service it should not be. i called location again they said we are not corporate we have our own rules. dont visit this location there is a near one on us46 .

Went to see which store were closing up and whats still open

Ive went to Verizon because I had no choice my phone was acting ... didnt expect to get a phone but they new I was very busy that day.. so they got me out of there quick they was awesome thank you!!!

Horrible, I only gave 1 star for the nice man who tried to help us.

Great customer service

Professional people

This store is licensed to sell Verizon products but it is not the real Verizon store so they may not stock what youre looking for. Nevertheless, they had what I needed and the location is convenient.

My brothers kid. Glen Robert works there, we had lunch toghter

The guy was not helpful at all, he didn’t explain anything about the internet plan we were trying to get, was as if mocking us with his smirks and one word aswers. We were just trying to set up a router for our new place and figure out what makes the difference in price and his only aswer about this was” that is just how things are”. I would rather traver much further to another verizon to set it up than talk to him again, definitely made me feel unwelcomeand upleasant.

Very bad customer service

Terrible service, close down registers 50 minutes before actual closing time for the store, find a different store to buy from if possible.

Great people, good customer service, the lady Sandra was more than helpful !

Great service!!

Ok 👍

Do not recommend never for nobody

Poor customer service

If you can avoid doing business with this company please do so. I would suggest going directly to a corporate verizon store for any and all transactions.

She was excellent she solved my problem with my phone in 5 minutes

Love this place

Very helpful staff

Very slow

Great

Great!!! Great!!!

Terrible service, I just wanted to change 3 old boxes for new ones and a young man named kevin attended me, he reviewed my order and told me that he could not change the boxes because a technician is needed, call customer service and they told me that no technician is needed at the end This man did not help at all, he simply said that his system said that he never offered help or apologies, he was very arrogant