I was made to show my ID at the curbside pickup while picking up vanilla and not one other person in the pickup area (6), even a customer with an extremely large order, was approached at their window to show ID. I sat waiting hopeful to see that there was more than just a difference in skin tone that prompted this request. Ive done curbside at Sams biweekly for well over a yr and this is was the 1st and last request for an ID

Found everything I needed and more! The shells were well-stocked and there was plenty for everyone. They are stating that you must wear a mask but it was more by your choice.

I am able to find staple items for my eating style at good prices, its enjoyable to wander the aisles and look for new items, store is clean and well stocked.

I was able to get what I needed. The staff was courteous, polite and helpful. The store was clean.

For a while now, Ive gone into the store looking for Starbucks iced coffee in the mocha and vanilla flavor,but you only have the mocha. Why is this?😢

Great place quick service i always end up getting more than what i came in to get- friendly customer service and cashiers always open another lane when its backed up- stuff is always in stock. Like Sams better than Wal-Mart anyday.

Always like this Sams better than others. We drive an extra 20 miles rather than use the ones in Tallahassee or Valdosta.

Large and well stocked store. Love scan and go on the app.Deducting a star for 2 issues:1) Employees should not be told to move large endcaps or close multiple aisles (forklift use) during peak shopping periods. Handle that stuff either during low crowd levels, or preferably, when the store isnt open.2) The rescanning of items after checkout is so redundant and inefficient. Why not have us just check out right at the exit, then?

Sams club tire center guys are honest and hard working. Josh helped me out.

Very nice staff, great selection at very good prices. This Sams Club is very clean and well maintained.

Rude greeter at entrance. Disregarded my response of having a medical reason for not wearing a mask even threatened to make me leave. I left on my own this is not an ADA friendly store or company.ADA and Section 504, a person with a disability is someone who has a physical or mental impairment that seriously limits one or more major life activities, or who is regarded as having such impairments. Asthma and allergies are usually considered disabilities under the ADA.

I Love Shopping At Sams!!!!! They Have EVERYTHING!!!! Its Like Being A Kid In A Candy Store For Adults!

Customer service basically insinuated that I was trying to scam them even though I literally showed them the email I had from Sams offering a $45 gift card for signing up. Was a waste of thirty minutes of my life. Seeing that thats how they operate, I dont want a membership even if its free.If you still want a membership there, at least wait until you can get it for free. These deals run very often if you search for them. Membership is definitely not worth paying for.

Decent prices, but not as good as Costco. Unfortunately, its the only choice in Gainesville.

So far they have been great to me personally and for my job. They pretty much have everything that im looking for. I also have ran across plenty of amazing deals.

Well organized and stocked. Great selection and employees were very friendly and helpful.

I love Sams. There is nothing I can say bad about it. Everything you could need under one roof. Its cleaner than most places and I appreciate the first responders timeframe on Sunday mornings.

I got my membership for free. I used a code online and made my purchase. Went to customer service and they gave me a gift card for the total price of the membership. Im very happy.

Very clean and stocked. Love the mobile pay app..avoid the lines is the only way to go. One person that stood out was in the Optical department her name is Angie. We walked up and how she was ready to assist us but we were just looking at the glasses in the case. Very friendly and helpful.

Everything you need for you and your home, under one roof

Absolutely love this Sams Club, the store is always so clean and stocked. The meat department always cuts out rubble for us perfectly.Only negative comment I would have is that it is hit or miss with the gas station attendants. They need to be better about directing the GAS vehicles to GAS pumps so that DIESEL vehicles can use the 2 DIESEL pumps. We constantly have this issue when we go to fill up.

Oh my Goodness, the staff here are so rude. They clearly hate their jobs, and I hated my shopping experience here. Thank you for reminding me why Publix is worth the price.

I always find the things I am looking for. Picked up some rotisserie chicken for Friday night dinner. It was delicious.

I think if you use the scan & go app from Sams club youll have a good shopping experience. Otherwise, youre looking at a 15 min~ wait time to pay for your groceries, especially on a weekend. I do recommend getting gas here as it is a lot cheaper than local gas stations.

We got the confusion about my membership card straighten out and tried out the Scan and go feature on the app. Super easy to use. Next time will try out curb side service

Had to go to customer service waited in line got to the register and I advised the lady that I had received a letter about recall product that I had purchased. I told her that it was a box of ice cream. Now to be fair I had forgotten the name and she basically let me know that she couldnt help me very rudely I told her that I would call my husband as he was home to get the name. She had no interest in helping me. Thank goodness for another young lady and I wish I had gotten her name came over and helped me and I got my refund. I know that I didnt have the name of product but it was in my account of purchased items. I just was very upset with this experience

This is the worse place for truck driver. There aren’t capable to help us. I don’t know what is the reason but I will try to never return I believe that the truckers should be treated with more respect, just by deliverating the loads when they arrive at the place, I have been waiting for more than 5 hours because they did not want to help, they only paid me, they waited for your time and I wonder where the heart is. of these people because I believe that all that merchandise that they offer is put in place by us because of our effort and work, that is why I think that we should have more consideration

4* because its not Costco.. sams club just has inferior product selection

Matt and Pat in the automotive area saved me today!!! I had a warranty on my car battery that we couldn’t find in the system. When the system failed me, their customer service and critical thinking saved me - money and a breakdown on the side of the road as I was on the last leg of my car battery.I REALLY appreciated Matt using his brain to think things through and eventually come to a solution along with Pat that saved me $100+ that I would have had to pay if not. I hope management realizes what an asset Matt and Pat are to that store and pays/treats them accordingly. :)I hope this reminds big corporations that people are still so important to business and should be treated that way because technology can’t always hold its own.Thank you, Sams and Matt/Pat!!!

The food court is good. However, the warehouse is somewhat small and just can’t find everything I want here. Costco would be a better place to go.

Well , we go there every 4 months .So its all good 👍 😁

Its Sams Club. Get what you need, plus a few impulse items (cause who knows whats hot) and get out. Mebbe have a hot dog or two....And go Monday. Mask up.

They had just about all the things I wanted, minus allergy OTC meds.

Full of rude foreigners and sheeple. Wanted me to wear a mask to go in. People were coming out without them. The Florida State law prohibits mask mandates.Im canceling my membership. Its probably not a good idea to be around vaccinated sheeple due to shedding anyway.

I like it when I can zip.in and out of a store unperturbed. Thats just what it was like at Sams Club today., despite the impending hurricane and rain. The curb side attendants were very helpful too.

Very nice .. Aittle bit busy since its the beginning of move on week

Sams always represents a good value. Wide selection of quality name recognizable brands at bargain prices.

Clean aisles, helpful associates to direct us to what we were looking for since had never been in this location.

Good store found everything we were looking for.

Great prices and helpful staff. Some policies dont make much sense though. For instance, I asked a person working in the electronics sections a question about the availability of a television. I was told to go to member services and ask them. I had to wait in a lengthy line and the member services representative appeared shocked when it was finally my turn but helped me. In the end, after quite some time, I got my television. The multiple ladies who helped me were all extremely friendly!!

I’ve been to a Sam’s club in just about every state, and this one is by far the worst. The worst.

Enjoy shopping at Sams, for the most part. My gripe is that the store will offer some great things, and then when you return to buy it again....its been discontinued at this store. Most recent casualty was located in the Deli.....the pre-made manicotti. It was almost as good as my homemade version and ....its no work to prepare. Im told the other Sams still carry it, but not G-ville store.

The 8-year-old in me just fell in love.

They had yummy froyo. Ill ask for extra salt for my pretzel next time though. I got alot of food for a decent price. Pretty worth it so far. Also fresh meat!

Jayro and Berry fixed my battery quickly and professionally. Thank you!

Love this store! I just wish there was a Sams Club closer to my area. I highly recommend..

Great customer service has everything I can think of I need for house hold martial items also good to

What a beautiful and wonderful Sams Club, nice and very clean.

Quantity, yet great prices with the instant savings products

They need more employees. Spent 30 minutes in line for a return. Only one customer service clerk. Then only one cashier after that for check out lane. Self checkout is credit card only. Hour trip that at should have taken 15 minutes.

Great place to shop bulk and other products

Love this club.They had everything on my list. They are constantly on target.

Great place. Awesome value!

Knew where to go had what I liked in stock

Horrible service. Left my cart and walked out. Very frustrating considering I pay a membership

The store is well taken care of. The staff is friendly, and they have a good variety in their selection. Of you like to buy in bulk to save, this is a good place to go.

Fast check out and very helpful employees.

Went there with a friend, who was going for the first time in this location. Anything I was interested in had no price marked, employees too hard to find to find out. Did get a price on a (small) watermelon, $7.99 ?! I finally left the store and waited for my friend, she said a lot of things were not marked. None of the food sample places had samples at 12:30 except for the orange juice. Long lines, empty registers. Dont plan on wasting my time or money going back here.

On 6/4/21 at 6:10pm I was trying to get fuel when the attendant told me I couldnt pull in the direction I was traveling. I handle it like a spoiled child, speaking the the Sams employee with rude, profane manner. He continued to speak to me in a professional manner. I felt so bad for my bad behavior I had my wife drive out of our way the next day to apologize for my behavior. He was working again at 1:45pm just doing his job. I apologized and he except my apology. Sams has a good crew working for them.

It’s always stocked with what I need! The employees are super friendly and helpful and I always enjoy coming here. The cafe staff is also super sweet.

Horrible, gas pumps open late on Sundays and today they would not let me in on business hours saying they dont accept business cards and dont have them.

Best time of the day to go.

Found everything fast and easy,check out was a breeze.

There are some very friendly people working at Sams Club. A shout out to JJ in the tire dept, and the young man who put my tires on my Prius. Thanks!!

We like Sams a lot.

Still the best box store around.

Definitely recommend online checkout. We save a bunch of time scanning as we went through the store! Great software no hiccups.

Cashier was very nice and she got me to renew my card n then she gave me a 10$ gift card. I waa very please with my experience today

I would like to thank the gas station attendants, Giselle and Gil, for helping me turn a bad situation into a very pleasant experience. On February 16th 2021, I accidentally locked myself out of my car, at the club’s gas pumps, and I became very distressed as I needed to go to work. Thankfully, Giselle and Gil were there to help and I felt as though they did everything in their power to help me troubleshoot my situation. Giselle was kind enough to let me use her phone while Gil helped keep me calm with his sense of humor. Both employees were very professional and would consistently check on me, in between tending to the other customers, which made me feel safe and that they truly cared for my wellbeing. Finally, after about 2 hours of being stranded at the gas station, AAA came to my rescue and I was only 1 hour late to work. I am beyond grateful to the kindness and generosity that both Giselle and Gil showed me that day and I think that they are good representation of Sam’s Club employees.

Great assortment and quantity of products. Clean and organized store. Love it.

I went to Sams club today, paid over $250 for all of my things, then had to stand in a long line to have my receipt and items checked before leaving the store. Youre made to feel like a criminal after spending your hard earned money there. Mind you, theres a pandemic and no one was standing 6 feet away from each other while in this senseless line.

Found what i needed in a hurry. Clean and sanitary inside.

Just bought my new grill for a great price and every time we go we get goodies we like

Was great not crowded in and out quickly.

Great prices specially in food. They also have home appliances and electronics.

Sams Club is part of the Walmart family of stores It is a Club membership store where cheaper prices allegedly come from buying in volume.I didnt enjoy my experience at all with this store. The girl I spoke to on the phone, when someone actually answered, was rude. There were no real instruction for curbside. The staff that bought stuff out were polite enough but they just threw our stuff into the Jeeps hatch

Very friendly people, clean store, well stocked and great prices.

Always a good time in Sams. I use the scan and go app and it saves a ton of checkout time. Masks are required.

Clear ,well stocked,great staff. Mask required but has no standards.

This store shows how not to handle a pandemic wow. mediocre customer service is still there. Things are easier to find but thats about it. Customer service is not good and calling on to speak with someone on the phone... Just forget it. Its like the store never opens when you call on the phone. At least parking is good and member gas prices are usually lowest in the area.

Clean, fair prices, and easy to get around.

Pickup was busy lady that helped was great service

Destiny at the food spot was sensational. Even made small talk with me. Its the little things for me.

Went for an upright freezer and they were very helpful. Applied for a cc and upon approval got 55 dollars off my purchase so that excited me. Prices are good on alot of items but the meat section wasnt much of a value. Enjoy shopping there because of the variety of items.

Optics dept is excellent. Thanks!

I went today to get an hp laptop and when I was ready to pay the person at the register (Shannon) went to get the computer, she spoke with the Manager (Angel) and she disappeared. We wait for 20 minutes, when I decided speak with the manager (Angel) to see what was happening and she ignored me (no education or manner at all, so sad that someone like that have a manager position)another lady that was next to Angel helped me and let me know that the the pc was out of stock. It took 30 minutes for them to tell me that the computer was out of stock, thanks to the negligent manager Angel and the associate Shannon.

Excellent location and great service

Good place to eat friendly service.

Crowded but they have 2 employees working each checkout so it goes by faster.

Excellent Gainesville location and great opportunity

Appreciate being able to come in early for plus members and avoid the crowds. Also great that 98% of people who shop there at that time are respectful and courteous by wearing a mask during the pandemic.

Not so great...still waiting on my pickup order and not happy about it

Sams was Sams! Looks like they are still having supply chain issues. Looked for cornish game hens, but no! Third time in 3 weeks. Oh well! Got my other stuff.

Nice store but if customer service was better than it would make a much nicer experience.

Nice clean store with friendly employees! I had a pricing issue with some bulk ground beef & the attendant was very helpful in fixing the issue!

Great place to shop they have everything you could need

Employees are always helpful

Pick-up is a great option for this store!

Becoming a Sams club member is one of the best decisions we have made. I love that alot of the bulk items come in multipacks so using smaller portions for just the 2 of us is easy; and we can always use additional packages when we have guests.

The only thing that would make Sams better is a reduced membership fee. I really like the idea of the Scan n Go via their app, but it wasnt working when I was there the other day because if their WiFi problem. I also wish they would ship stuff without the added membership. Because of that, I get more from Amazon. Since Im one person household, I question the justification of their membership fee, but I come back for better meat and good cat litter prices!