user
Christian Brothers Automotive Frisco
9299 Lebanon Rd, Frisco, TX 75035, United States
Appearance

Comments
Jo
Review №1

I had an engine starter and relay replaced here when my car did not start at a mall parking lot. The shop went out of their way to arrange a tow truck for me and conveniently included the towing cost in the final invoice. I received text messages at every step of the service on the car and the final invoice amount was reasonable. A very pleasant experience.

Tr
Review №2

Very efficient work! I enjoyed the shuttle as well. Was able to go home and allow the mechanics to do their work with no distractions. Makes for high quality work done. The staff was very respectful and friendly with their customer service as well.

B
Review №3

Christian Brothers was fantastic, Jason helped me most of the time. I quickly got an estimate that was easy to understand and approve, had the car towed, and they had my alternator replaced the same day. Everything was super easy and fast, and they were so nice. Awesome service, I would definitely recommend them!

Ku
Review №4

Usually I dont write reviews. I was not able to start my car, the roadside assistance jump started it and suggested battery problem. I took it to CB in Frisco to replace the battery, they checked and said the battery is in good condition. They thought it might be some electrical problem. But, it just ended up as a connection problem. It started working good. Though they analyzed this issue for more than an hour, they did NOT charged any money for this. I really appreciate their honesty. Thank you!!

Ga
Review №5

I was very impressed by the professionalism of Christian Brothers. You can tell this team cares about your car and being courteous to you. I will also say that the software used during the whole process was excellent. I loved how everything was handled via text and I could approve each of the repairs right there on my phone. Even though they were very busy, I felt important during every step of the transaction and repair. I won’t go anywhere else moving forward except Christian Brothers if I have more car problems.

Pr
Review №6

100% recommend this place! They went truly above and beyond to replace my AC/door actuator and resurface my breaks. Incredible customer service, fast turnaround, and a good price to boot. Thanks, guys: Ill definitely be returning anytime my car needs attentionI

Sc
Review №7

My cars electrical system shut down while I was driving, so I had it towed to Christian Brothers and left it there after hours. I called the next morning when they opened and they promised to work my car in to check on the problem. I got repeated texts informing me of the status, and prompt calls updating me on the options for repair, including what could have been the worst case. Fortunately, the first fix worked, and they got it done the same day. I really appreciated the prompt, fair, and courteous service. Would highly recommend.

Mi
Review №8

I have had multiple cars and family members vehicles fixed here. They are honest and do great work. This is a garage that to date you can trust which I have found hard to find. Thank you and keep it up.

GM
Review №9

This was my first time at Christian Brothers Automotive Frisco. Even after living here for 17 years, I just discovered this place. The staff were very honest, friendly, professional, and constructive. Everyone had a good sense of social energy and took great care of my car. I strongly recommend this place and I will be returning for any repair.

Au
Review №10

They were honest, proactive in communication, knowledgeable, and friendly. I never once felt they were trying to take advantage of my lack of mechanical knowledge. Best experience at a mechanic shop I’ve had in a long time.

Su
Review №11

I stand by CBA. They are worth the cost and you dont have to worry about anything.I want to personally recognize Adam and Philip for their unparalleled customer service. They have converted me into a lifelong customer!

Ca
Review №12

Best CBA I’ve been to. The guy running the shop, Josh, is the key to the franchise success. Absolutely where I will take my vehicles from now on.

T
Review №13

Very professional and honest peoplesDid the work quick and the was fix like it never happenedThe price was also very competitiveThanks

Kr
Review №14

Had the best experience! They were very informative about everything! I would definitely go back!

Dy
Review №15

Friendly and knowledgeable staff took care of me from start to finish. Thanks Guys.

An
Review №16

Very courteous staff. Their waiting area homey and very comfortable. There were excellent amenities available for the customers to partake in. The service professional were fast and accurate in the service that he provided. This was an overall awesome first experience with Christian Brother Automotive and it will definitely not be my last. I am already recommending their service to my friends and family. Five star service at its best!

dt
Review №17

They gave me accurate details on what was needed send didnt try to upcharge me on things I didnt

Ji
Review №18

The CB Frisco team on Lebanon does and outstanding job of recommending relevant repairs and options. Highly recommended.

Br
Review №19

I had trouble with my car and they were courteous, professional, and timely.

El
Review №20

These people are the real deal! HONEST LOYAL & THE BEST SERVICE EVER! Theyll take very care of you !

V.
Review №21

Shop manager and all of his guys were very professional, they did a great job with the repair on my wife car. Highly recommend this show.

Me
Review №22

The guys got back with me quickly with cost estimates. I always feel like my car is in good hands. Since I no longer work in the office, it is a bit out of the way to go to the CBA shop in Frisco, but I trust these guys so I keep going back.

Ha
Review №23

It is a please to deal with people who are masters of their craft. Beat of all, honest and courteous! Do yourself a favor and drive the extra mile or two and deal with CBA in Frisco. Many thanks to you and I am happy to entrust my familys vehicles with you!

al
Review №24

Knowledgeable and friendly. I trust them more than I trust the dealership!

Me
Review №25

Best mechanic I’ve ever worked with!

Je
Review №26

Automotive repair shop with excellent service. My vehicle broke down in the late afternoon, and called their shop expecting to be turned down due to the time. I was met with quick, polite service, had a reasonable tow truck sent out, and they got my vehicle in that evening. It was diagnosed and work began the very next morning. Staff were courteous when answering questions, and the price was reasonable. Would recommend for auto repair!

Bi
Review №27

We had an electrical issue with our car and CBA got us in right away, fixed the issue and did a complete inspection of our vehicle. Service at the counter was great, and they kept us informed via text message. Hopefully we won’t need them again for a while, but when we do need mechanical service, we’ll be back.

ma
Review №28

You guys are the best!!!, I thought you guys were a little pricey at the beginning, but I went there couple of times and you guys told me that the problem was not the one I told you, when you could of told me it was and charge me for it. Very, very , very honest people. This is my new shop. Thanks guys!!!!

Sc
Review №29

Great people that do great work. They always take care of my car. I won’t go anywhere else.

Da
Review №30

Claim to be Christian people but charge $2,400 for a radiator and water pump and took full advantage of someone who was broke down. My own mechanic was going to charge me wayyyy less then that if we could’ve gotten to him. Then tried to tell me plugs and wires were bad when they had been just replaced not even 2000 miles ago. Then tried to tell me they were going to replace struts and shocks when I didn’t even need them. Just trying to make extra money off people.

Wi
Review №31

So impressed with the level of service I received at this location!! I cannot thank the guys enough for their customer service and quality of work done. Long story short I had work done a couple weeks ago and they were so courteous and kind during the entire visit. Quick too!

Ry
Review №32

Never good when you have to take your car in but the guys at this location make it as good as it can possibly be. Very professional, clean facilities and took me home. Great service and friendly staff! Would recommend.

Ta
Review №33

They were extremely thorough and HONEST. They aren’t trying to pull money out of me, but want to make it as reasonable as possible while being honest about the recommended maintenance. They were on time when I picked up my car. They provided a free consultation, unlike most places. This next thing is small, but took me by surprise. When my car was ready, he pulled it around front and opened my door for me. Little things like that make the customer happy and satisfied. Overall, they were wonderful and I will be returning for all of my car maintenance.

To
Review №34

Personalized service and expert automotive knowledge. They service my Lexus and Porsches. Solid advice and guidance.

Dy
Review №35

Good prices with timely and honest service. I will be back for servicing later here when needed. Thank you.

An
Review №36

I was that terrible customer who had to show up 15 minutes before closing due to a dead battery. Not only did they have me in-and-out within 10, but it was the best experience I have had at any autoshop,dealer,etc... ever! They folks at the front were quick and helpful!

Hu
Review №37

Courteous, professional service and quick turnaround for an annual inspection.

El
Review №38

I just picked up my vehicle today after Christian Brothers Automotive helped fix my A/C and replace my drive belt and tensioner assembly... they did a phenomenal job & was at a great price!! They were very nice through the whole process. Will be recommending them to everyone!

Li
Review №39

These guys are just the best! So friendly, informative and helpful. I’ll be having all of my auto repairs/tune ups done here from now on.

Ti
Review №40

The owner is really responsive and considerate of your budget. They also are very fast with repairs.

Ro
Review №41

Really good service. Wonderful technicians. They did a quick turn around for my engine issue. I would go here again.

J
Review №42

Everyone was so friendly. I was shuttled to the mall and picked up when I was ready. As a woman, it is nice to be treated honestly with vehicle maintenance. I have already recommended you to others. Thanks to Costco, I have found a place for future service.

De
Review №43

Highly recommend for personal service. They care about my safety and thats so important to me and my son. I trust them to handle all of the maintenance and repairs on my car for a fair price.

Da
Review №44

Great people! Great service! Great prices!

Da
Review №45

Happy with service

Re
Review №46

They were flexible with our schedule. They provided a courtesy drop off for work. They completed the vehicle work early and gave honest recommendations. They are great!

Sh
Review №47

Very trustworthy and dependable. I had an alignment issue with my car this past week and they were honest and helpful. Even let me compare prices at other mechanics before making a decision, and werent pushy at all. Ill definitely be back.

Me
Review №48

The way they call and go over stuff that needs to be done with your car, no pressure to do it all at once if you cant afford it. The communication is always great, the time it takes to get done and the cost of services compared to other places is by far the best.

ta
Review №49

Bobby is great he made sure he took care of my car and had great service

Br
Review №50

Everyone was very friendly, on time and quick to keep me informed. I would definitely recommend them to anyone.

La
Review №51

No surprise to read the other good reviews on this place. Whoever was at the front desk when I came in last week was one of the nicest human beings Ive ever dealt with.I needed my registration done, and they informed me Id need two new tires as the tread was wearing. They had a few suggestions of places that wouldnt rip me off and made it as painless as possible. Ill be back next time I need something fixed.

Pa
Review №52

Wanted to have my coolant system flushed and thought about replacing the thermostat too, but they said the thermostat seems to be working fine, lets just do the flush. Pleased to find an honest automotive shop. Thank you

Ma
Review №53

Staff was very warm and welcoming. I’ve never been to a place that didn’t try to tack on some extra work or even worse, lie to me about problems that weren’t there. So going to Christian Brothers was by FAR the best experience I’ve ever had. Thank you!

Lu
Review №54

Great service and very trustworthy. I get my annual inspection here before my registration is due, and these guys are always straight shooters which is hard to find in the auto repair space.If you live near, or in Frisco, you definitely need to go here. They wont screw you over.

Ph
Review №55

I went to this place as my colleague refered me. I dropped my car at 8:05 AM after confirming they will check my car. I called them at 10:50AM to see if they finished working on it. They said they are working as we speak. I went to their location past noon and found my car not even pulled from parking and when I asked them what happened they said we will check in few minutes.They are not honest with me on phone.Their courtesy shuttle service is good.Update: I got call from CB Manager apologizing for what happened. I like management calling back for what happened to me. So updating my review.

Ca
Review №56

I took my car here on Monday because I needed to fix an oil leak, and because my check engine light was on and my car was moving sluggishly on acceleration. They called the next day and said that they had diagnosed the problem as several parts related to my oil leak were setting off the check engine light and that I needed a new oil pressure sending switch, a new VTEC solenoid, a new alternator due to a whining noise I hadn’t heard before in my car, and to clean up the engine block from all of the oil leaks. This totaled $997.56, which was at the limit of what I was willing to spend on a 2003 Honda Accord that’s only worth about $1700. I picked up the car on Wednesday and immediately noticed that the check engine light was still on, despite having been told that the problem had been resolved. I immediately took the car back to this location and after looking at the car, they told me they needed my car for a few more days. They called the next day and told me the timing chain was slack and off by three teeth, by the way this chain loops around the parts they had just inspected and replaced. They admitted on the phone that they did not thoroughly investigate the problem the first time and that had they caught this during the first diagnostic, the total for my repairs would have been about $1500. To make up for their mistake, they only charged me for the remaining parts that needed to be replaced, gaskets and a timing set, and they covered the cost of labor. My car now runs great; however, due to their mistake, I was robbed of $1232. If they had done a thorough job the first time, I would not have repaired my car and would have instead traded it in and put the $1500 the job was quoted for toward a down payment on a new car. Do not go to this location.

Ja
Review №57

Do not take your vehicle here! On the first attempt they were not able to locate the squeak. Bring it back when its worse. I brought it back a 2nd time and they told me they found the issue. Lower control arms...$1600. Turned out of the parking lot and the same horrible squeak! Took it back a 3rd time and they finally found and fixed the squeak.... IT WAS NOT UNTIL I GOT MY TRUCK HOME THAT I FOUND SCRATCHES IN THE PAINT AS WELL AS GREASE AND DIRT ALL OVER THE INTERIOR.... do not take your vehicle here!!!

Ch
Review №58

Excellent customer service from initial call through to picking up my vehicle. My vehicle was repaired within 24 hours of calling, which included a late request on my part to perform an additional service.The price was literally half of what the well-known, luxury dealership was going to charge. It was also explained to me that the dealer wanted to perform a service that wasnt actually needed.Highly recommend - thanks for your help!

De
Review №59

They are always fair and caring. You can trust these guys!

Ma
Review №60

I needed an inspection and filter change. Even they had to pick up the filter in Little Elm, I was in and out quickly.

Se
Review №61

Bobby is extremely helpful! He doesnt try to take advantage of the customers and truly cares about the customers. Would 100% recommend their services to anyone!

Re
Review №62

Repaired my 1979 Corvette Stingray

Na
Review №63

Love this place. We have been servicing our cars here for many years now. These guys know what they do. They price fair too. I usually run our Audis or, in the past BMWs, quotes by them and they always quote only 1/2 or 1/3 of what dealerships charge. They have given us instrumental advice and clear instructions on steps to take even with cars that were under manufacturers warranty. Best price wise and quality wise.

Pa
Review №64

Ive been here several times with two vehicles. Great work. Very friendly. Went out of their way to help me even after a time that I chose not to have them do the recommended repair.

Mi
Review №65

Over-the-top great service. Clear communication regarding what they find and what they plan to do to fix the problem. A real heart to serve you, the customer.

Jo
Review №66

Phillip is always very friendly and very knowledgeable. I trust that he is always very sincere and very trustworthy!!!

Da
Review №67

Christian Brothers is absolutely the best auto service company around. Great people, great work, and reasonable price. Chris Carney, the owner of this location, personally came out to the waiting area to welcome me, and provided me with extensive information about their background and experience. I highly recommend them...the only place I will take my vehicle for service.

Mi
Review №68

Customer service at CBA is fantastic. Was driven home by a wonderful lady who obviously loves her job. Philip took great care of me, and the technician did a good job fixing my A/C. Ive been taking my car here for years and its been a great experience every single time. Highly recommended.

Ra
Review №69

They went above and beyond for my car. I had some transmission fluid leak after they had fixed it, and they noticed and had me bring it back and they fixed it for free, got me a rental car for free, and I am floored with how morally upright and good this company isI will continue to service my Honda here forever.

Na
Review №70

Went in to service my car for a routine automotive repair. I was charged a $60 diagnosis fee and was quoted over $700 for the service to replace the inverter water pump on my Toyota Prius. My local mechanic offered to do it for $500, but I ended up doing it myself at a cost of $50 in 1 hour, and Im just your typical layman. This place is complete BS and fraud. Dont waste your time here.

RI
Review №71

Great service. They have checked my car for possible problems twice in six months at NO charge. They have earned my first stop for any work not covered by my warrentee.

Au
Review №72

Always the best customer service, coupled with very knowledgeable techs, means I never have to worry when I need an oil change or something major completed. Its the only place I feel comfortable sending my kids over with their cars to get them evaluated. I know that they will get an honest assessment and fair treatment. Ill never go anywhere else.

Ro
Review №73

Great service and polite employees.

Cy
Review №74

Yall are amazing your staff is incredible and you will always be my #1 place to go when I need car service or work. Thank you for your honesty and great prices, I always know I can depend on you.

My
Review №75

Good service

Ni
Review №76

Amazing service. Very friendly people around. Thank you

Pe
Review №77

When you go there say Hello to Phillip and Chris. This specific Christian Brothers is great because these guys have consistently shown they know what theyre doing. After getting bad information over and over from other shops Ive come to know when they quote you the repair its the right repair and the right price. I trust the quote, that its the right recommendation for the fix, theyll fix it right and theyll make sure its done right.They have a valet service that will take you back to your house and then pick you up when the repair is done. This has made the experience of getting repairs done a much easier and nicer.I highly recommend these guys.

Jo
Review №78

I have heard stories of what truly happens behind the scenes here. The owner is unsympathetic and self-centered. The facility is clean and the lobby is nice. Staff is knowledgeable. This was a visit not dated in the last week. Save yourself time and speak with Phil when you go.

Ja
Review №79

Im not a car expert, but I spoke with the owner. They seemed straight forward. It is a tad expensive, but I think its worth the price to have more qualified technicians who dont do sloppy work. I found them to be trustworthy and competent. If I have future problems Ill write another terrible review recanting my opinion, but I had a good experience with them.

Mi
Review №80

Great service, they let me borrow a code scanner over the weekend to see when my cars set. And gave me a ride to and from during repairs. Good people!

Su
Review №81

Always feel I am getting great service and fair price at Christian Bros. They always clearly explain why all recommended repairs are necessary and complete repairs on time as promised.

Ad
Review №82

Fortunately Ive only had to go here twice, but theyre always honest and professional. Its a relief to get your car worked on and not feel like youre being ripped off.

Gi
Review №83

Great service! Honest and get the job done!

Ca
Review №84

I had a noise in my car and the first shop I took it to, they took for every to diagnosis the problem and then never followed up with me. After that we had to move. Once we arrived here in Texas I worked with John with Christian Brothers Auto Shop and he knew the problem right away. My car was fixd in 1 day and it runs like new now. Im very happy with my service.

As
Review №85

I wish I had discovered this place sooner. Far greater integrity than any other shop Ive been, especially the dealerships. They dont try to upsell you, they dont fake problems to charge more. They give honest answers. Theyre reasonably priced. And, hate to say this because its sad it happens elsewhere, they dont talk down to me because Im a woman. That coupled with good techs and great customer service makes me an official customer for life. :)

Jo
Review №86

They replaced my radiator after the original cracked, but the replacement blew ~9 days after Christian Brothers 1 year parts and labor warranty expired.Of course I was frustrated, but upon returning to Christian Brothers they were very kind to me and did not hesitate to replace my radiator again under warranty - both parts and labor - as it appeared to be a manufacturer defect. I was certainly surprised by their kind attitude. They have won me over as a lifetime customer.I would definitely recommend this mechanic shop as trustworthy!

Mi
Review №87

This company knows how to treat is coustmers they are nice well spoken and honest individuals.I had a problem with my state inspection at a different mechanic after a very bad experience with the previous group coming to Christan Brothers was like a breath of fresh air. They called me multiple times at every step of the process to comfirm what I needed and wanted, they keep me informed on the progress and were able to get my car fixed and inspected all in the same day. Their facilities are clean and well maintained, and I would definitely recommend them in the future !

Ri
Review №88

Highly recommend as both Bobby and Phillip provide excellent communication. Our repair was completed quick!

So
Review №89

Great customer service, fast, friendly.... I’d recommend them for sure. Thanks guys.

To
Review №90

They serviced my Fiat when nobody else would

Na
Review №91

I was quoted $144 to update the speedometer on my 99 dodge ram 2500 because I got bigger tires. The guy said it was the best price in the metroplex. Called around and Classic Chrysler Jeep Dodge Ram in Denton did it for $33. Perfect speed now. Price gougers here...

Je
Review №92

Very friendly via phone and in person!!! Quick and easy staye inspection. Would definitely recommend!

Su
Review №93

Absolutely phenomenal service! I came in for a brake inspection, they found nothing wrong, and did it on the house!!Other places would be dishonest and charge a fortine! NOT HERE!! This is the best service center in DFW!-Update September,19,2020. My family and I have trusted Christian Brothers, especially this specific location for 3 years. It is the only place where we take our cars.Thanks again Christian Brothers-Your new customer, Suren Xavier

Ge
Review №94

They were incredibly honest, to the point and didnt attempt to tack on extra things and get extra money. Im always very skeptical about mechanics, but Christian Brothers definitely changed my perception!

Ir
Review №95

The best location of Cristian Brothers in DFW. I used to live in Frisco, but even after moving to Dallas I still only trust people who work there. Filip is the best!

Ph
Review №96

After taking my Xterra in for AC work and at first not being satisfied, the owner (Chris) and I worked out a solution. My AC is now fixed and I can drive in this Texas heat with a cool car. After spending thousands of $$$ there on both of my cars this was the only incident I had, and Chris and I came to an agreement. I will be back.

He
Review №97

These guys are great!

ci
Review №98

Best over all value in the auto repair industry.If you care at all about your vehicle these are the guys to take it too.Their knowledge is beyond anything you will get from the delership.Ive always found in life you get what you pay for, and if you want it done right the first time take it to Christian Brother in Frisco.The guys in the front are extremely helpful and dont try to over sell me on things I dont need but will always tell me what needs to be fixed and what can wait. Their mechanic David took time out of his day ( even though thats not his job) to show me exactly what was wrong with my car, whats caused the problem and what it would take to fix it.10 stars if google would let me!

Sa
Review №99

Really appreciated the friendly staff, getting an appointment scheduled quickly, and having the work completed faster than was estimated.

Ol
Review №100

Too busy

Information
32 Photos
100 Comments
4.6 Rating
  • Address:9299 Lebanon Rd, Frisco, TX 75035, United States
  • Site:https://www.cbac.com/frisco/?utm_source=GMB&utm_medium=organic&utm_campaign=frisco
  • Phone:+1 972-299-8501
Categories
  • Auto electrical service
  • Auto repair shop
  • Auto radiator repair service
  • Auto tune up service
  • Car inspection station
  • Car repair and maintenance
  • Mechanic
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:7am–6pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7am–6pm
Highlights
  • Veteran-led:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
Similar organizations